On Tap Credit Union Wins Prestigious ‘Employee Experience Award’ at 2026 GoWest Credit Union Association MAXX Awards Event

GOLDEN, Colo.--(BUSINESS WIRE)--Oct 19, 2026--

On Tap Credit Union has been honored with the Employee Experience Award at the 2026 GoWest Credit Union Association MAXX Awards, held at the Gaylord Rockies Resort in Denver on October 9, with over a thousand credit union professionals in attendance. The GoWest Credit Union Association’s MAXX Awards celebrate credit unions across a six-state region driving meaningful change, supporting local communities, and elevating the broader credit union movement.

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Selected from a record-breaking number of nominations and a very competitive pool of finalists by a 45-member panel of regional credit union leaders, On Tap Credit Union was recognized for its outstanding dedication to building a thriving workplace culture and investing in employee growth in the ‘Employee Experience’ award category, one of five credit union categories at the event.

The credit union captured the award for its innovative “Policies and Brew-cedures” program. The name was selected by employees, reinforcing the initiative’s people-first approach and designed to elevate internal onboarding and operational experience. The program welcomes new employees with personalized gift baskets and provides ongoing opportunities to connect with peers and leadership, grounding them in On Tap’s core “KEG of Excellence” culture, defined by being Kind, Engaged, and Genuinely helpful.

That culture empowered employees to speak up about inconsistent processes, siloed knowledge and difficulty finding information. Rather than address individual concerns one at a time, On Tap identified the critical 20% of procedures that drive 80% of daily work and launched a 12-month initiative to make those resources easier to find, understand and use.

"Great member service starts with a great team," said Tracie Wilcox, President & CEO of On Tap Credit Union. "Our On Tap team put their stamp on elevating the Employee Experience by crafting 'Brew-cedures,’ which created operational efficiencies designed to help us deliver the exceptional experience every member deserves. When we invest in our internal culture, everyone benefits, especially our members."

This strategic investment yielded remarkable results, such as high employee engagement, with more than 90% of the credit union’s staff members actively involved in the program. On Tap streamlined "Brew-cedures" have optimized daily workflows, directly supporting high-touch member services and has driven a 10% increase in On Tap’s Net Promoter Score (NPS). This double-digit growth directly reflects the success of On Tap's recent operational updates, which were designed to streamline user experiences and eliminate friction points across key customer journeys.

While the On Tap team is thrilled that 'Brew-cedures' have established a scalable foundation, they are even more energized by the framework's capacity to drive future organizational growth.

About On Tap Credit Union®

Formerly known as Coors Credit Union, On Tap Credit Union is a full-service cooperative financial institution dedicated to serving individuals living and working in Jefferson, Denver, Boulder, and Larimer counties. Established in 1954, the credit union manages $400 million in assets and boasts a membership of 20,000 individuals who are also owners of the organization. On Tap Credit Union offers personalized financial consultations and a wide range of financial solutions, including a host of consumer banking solutions from a robust deposit suite to vehicle, mortgage, and home equity loans, credit cards, insurance, investment accounts, and financial guidance. Additionally, the credit union provides a comprehensive array of business services, featuring a variety of commercial lending solutions. All of these products and services are delivered on an advanced online banking platform to ensure service anytime, anywhere. To learn more about On Tap Credit Union, follow them on Facebook, Instagram, or LinkedIn.

About GoWest Credit Union Association

GoWest Credit Union Association is the trade association representing credit unions in Arizona, Colorado, Idaho, Oregon, Washington, and Wyoming. GoWest advocates on behalf of nearly 300-member credit unions, and their 17.4 million consumer members.

On Tap Credit Union President & CEO Tracie Wilcox Accepts the Employee Experience Award at the 2026 GoWest Credit Union Association MAXX Awards, along with her staff and GoWest leaders.

PHILADELPHIA (AP) — Philadelphia Eagles quarterback Jalen Hurts is expected to miss the rest of the season because of blood clots in his lungs, a person familiar with the situation told The Associated Press on Monday.

The person spoke to the AP on condition of anonymity because of the sensitivity of a health matter.

Hurts was placed on injured reserve Saturday, two days after the Eagles revealed he has a blood clot in his calf. He missed the first of at least four games in Philadelphia's loss to the Carolina Panthers on Sunday.

The Eagles and Hurts' agent, Nicole Lynn, released more information on his condition Monday. They said Hurts has deep vein thrombosis and a bilateral pulmonary emboli, meaning a blood clot has traveled from the legs to the lungs.

His treatment involves blood thinners, and he won't be allowed to participate in any football activities until he is off them.

The Eagles and Lynn said Hurts was expected to make a full recovery. “He is clinically stable and has no significant functional limitations,” their statement said.

Eagles coach Nick Sirianni was the only member of the organization made available to the media on Monday — not general manager Howie Roseman or any member of the team's medical staff — and largely deflected questions about Hurts' health or how the team handled the situation.

“I'm not a medical expert," Sirianni said. “I lean on our guys in all those situations. I'm a football coach. I lean on our medical experts in every situation. I have full trust and full faith in them. It's not just me that has major care for our players. It's them, as well.”

The Eagles previously said Hurts was injured when he took a cleat to his calf area on Oct. 4 in a game against the Los Angeles Rams.

Hurts informed the medical staff of the injury after practice on Oct. 8. The Super Bowl 59 MVP was back at practice the next day before the team left for London to play Jacksonville. Hurts was initially diagnosed by specialists in London with a left calf superficial vein thrombosis.

Sirianni declined to say Monday why the Eagles allowed Hurts to fly home with a blood clot. He referred to statements the Eagles and Hurts' agent released over the last week that addressed the timeline of his injury and treatment.

He had no answers on specific questions about Hurts and his blood clots.

"I understand you want this information on this," Sirianni said. “I fully trust the people that are involved in helping us all make these decisions. We have great people here.”

Hurts hadn’t missed more than two games in a season since becoming the full-time starter in 2021. He has led the Eagles to five straight playoff appearances, three NFC East titles and two Super Bowl appearances, beating the Chiefs 40-22 two years ago.

Tanner McKee started for Hurts against the Panthers. McKee finished 26 of 45 for 215 yards and a touchdown in the 25-14 loss. The Eagles (2-4) have lost four consecutive games for the first time since 2020.

Sirianni added that beleaguered offensive coordinator Sean Mannion was still the play-caller.

Hurts has eight touchdown passes and three interceptions with 933 yards passing this season. He is in the middle of a five-year, $255 million extension, including $179.3 million guaranteed, that takes him through the 2028 season.

The Eagles stunned fans when they drafted Hurts out of Oklahoma in the second round in 2020. They seemingly had Carson Wentz entrenched at QB and had more pressing needs. But Hurts supplanted Wentz and became one of the top quarterbacks in the NFL.

“I haven't been without Jalen for an extended period of time,” Sirianni said. “I have the utmost confidence in Tanner. But I miss him. I know that will be the case. Jalen and I have been together, head coach and quarterback, for six years.”

AP Pro Football Writer Rob Maaddi in Tampa, Florida, contributed to this report.

See AP’s full NFL coverage here

Philadelphia Eagles quarterback Jalen Hurts (1) stands on the field during an NFL football game against Jacksonville Jaguars in London, Sunday, Oct. 11, 2026. (AP Photo/Alastair Grant)

Philadelphia Eagles quarterback Jalen Hurts (1) attends a press conference after an NFL football game against Jacksonville Jaguars in London, Sunday, Oct. 11, 2026. (AP Photo/Alastair Grant)