DUBAI, United Arab Emirates--(BUSINESS WIRE)--Oct 26, 2026--
American Hospital Dubai ("AHD"), one of the Middle East's premier private healthcare providers and a member of the Mayo Clinic Care Network, and HEI Global Health ("HEI"), a global healthcare technology and consulting company, today announced a strategic partnership to jointly build and implement RevOptix™, HEI's AI-powered Revenue Cycle and Patient Accounting Intelligence Platform, while establishing American Hospital Dubai as the inaugural Alpha Partner for the solution.
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Under the agreement, HEI will deploy its Revenue Cycle Software Suite to help American Hospital Dubai improve financial performance, streamline revenue cycle operations, and enhance the patient financial experience through artificial intelligence, workflow automation, predictive analytics, and real-time operational intelligence.
As the inaugural RevOptix™Alpha Partner, American Hospital Dubai will leverage their expertise and collaborate directly with HEI's product, engineering, and executive leadership teams to jointly build and validate new capabilities in a live healthcare environment. The partnership will help shape future product innovation while providing AHD early access to next-generation technologies.
"At American Hospital Dubai, we are committed to leveraging innovative technologies that enhance both operational performance and the patient experience," said Sherif Beshara, Group CEO of American Hospital Dubai. "Working together with HEI Global Health allows us to contribute our operational expertise while helping build solutions that will shape the future of Revenue Cycle Management and create meaningful value for healthcare organizations."
“American Hospital Dubai’s commitment to innovation and operational excellence makes them an ideal Alpha Partner for RevOptix™ and an important part of HEI Global Health’s Middle East strategy,” said Aaron Habben, Chief Executive Officer of HEI Global Health. “This partnership provides HEI with valuable real-world operational insights that can help advance our AI-powered revenue cycle solutions, deliver measurable results to healthcare organizations throughout the region, and support HEI’s continued global growth.”
The organizations will collaborate on continuous product innovation, real-world validation, and AI-driven capabilities that improve operational visibility, automate revenue cycle workflows, and strengthen financial performance.
Beyond software implementation, the partnership includes joint customer success initiatives, industry thought leadership, research, and best-practice sharing, creating a model for collaboration between healthcare providers and technology innovators to advance intelligent revenue cycle management.
About HEI Global Health
HEI Global Health is a global healthcare technology and consulting company originally founded in 2005 and delivering revenue cycle solutions throughout the Middle East since 2012. The company specializes in revenue cycle transformation, healthcare software solutions, patient liability estimation, and operational consulting. Its flagship platform, RevOptix™, delivers AI-powered revenue cycle intelligence through intelligent automation, advanced analytics, and real-time operational visibility, helping healthcare organizations improve financial performance and operational efficiency.
www.heiglobalhealth.com
About American Hospital Dubai
American Hospital Dubai is one of the Middle East's premier private healthcare providers and a recognized leader in clinical excellence, innovation, and patient-centered care. With multiple inpatient hospitals and outpatient clinics across Dubai, the organization provides comprehensive medical and surgical services across more than 40 specialties. American Hospital Dubai was the first hospital in the Middle East to earn Joint Commission International (JCI) accreditation and is the region's first member of the Mayo Clinic Care Network.
www.ahdubai.com
Brian Raggett, Senior Vice President, Strategy & Growth at HEI Global Health, and Rohit Gandhi, Group Chief Financial Officer at American Hospital Dubai, mark the official signing of the agreement establishing American Hospital Dubai as the inaugural Alpha Partner for RevOptix™, HEI Global Health’s AI-powered revenue cycle management platform.
LOS ALTOS, Calif.--(BUSINESS WIRE)--Oct 26, 2026--
Bidgely congratulates partner Pacific Power for receiving the 2026 Association of Edison Illuminating Companies (AEIC) Achievement Award. The recognition honors the utility’s strategic use of artificial intelligence (AI) and data analytics to identify, reach and protect vulnerable customers across Oregon and California.
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Pacific Power leveraged Bidgely’s UtilityAI TM -powered Analytics Workbench (AWB) to uncover 37,000 hidden, yet eligible, households for enrollment in the Oregon Low-Income Discount Program. Using the AI tool, the company was also able to:
"Traditional outreach methods only go so far, and we knew there were more families who needed support but fell through the cracks of conventional data searches," said James Owen, vice president of customer experience and innovation at PacifiCorp. "Working side-by-side with Bidgely allowed us to not only find these eligible but unenrolled households and connect them with critical bill assistance, but also build a framework that will serve our communities for years to come."
Unlocking Hidden Program Potential with AI Analytics
The AEIC Achievement Award honors electric utilities for standout innovations and transformational solutions to the industry’s hardest operational problems, celebrating Pacific Power’s ability to combine modern technology with compassionate, customer-centric program delivery.
Following the COVID-19 pandemic, Pacific Power established the Oregon Low-Income Discount Program to deliver vital bill discounts to income-qualified households. However, participation eventually stalled as automatic enrollment, self-attestation and broad targeting reached their limits.
Pacific Power used Bidgely’s Analytics Workbench (AWB) for the Affordability Solution to combine census income data with appliance-level smart meter usage insights, which further identified high-consumption households below the income threshold as well as customers on the cusp of qualifying who may not have realized they were eligible. This successfully broke the program’s two-year plateau, with a 2.3% conversion rate in the first wave pilot alone and a 1.7% conversion rate in the second wave.
To convert targeting into active participation, Bidgely UtilityAI also helped Pacific Power tailor outreach to customer needs, including bilingual messaging that achieved a 28 percent open rate, and deploying email communications. By limiting direct mail postcards to only customers without email on file, Pacific Power reduced print volume from 16,000 pieces to 1,600 while boosting response quality.
A Growing Partnership in Utility Innovation
This award represents the latest milestone in Pacific Power and Bidgely’s long-standing partnership. Having initially collaborated on residential Home Energy Reports (HER) and behavioral energy efficiency programs, the two organizations continue to expand their joint capabilities in applying sophisticated data intelligence across new utility initiatives to drive measurable impact, operational efficiency and enhanced customer support.
"Pacific Power continues to set the benchmark for how forward-thinking utilities can apply AI beyond energy efficiency to solve critical affordability and equity challenges," said Gautam Aggarwal, President and Chief Revenue Officer of Bidgely. "We are thrilled to congratulate Pacific Power on this well-deserved recognition, and it is an honor to partner with a utility that prioritizes data intelligence to deliver meaningful value to the communities it serves."
Bidgely’s AWB allows utilities like Pacific Power to query, segment and target individual customer loads with extreme precision, leading to hyper-targeted campaigns for initiatives ranging from energy efficiency and demand response to electrification and income-qualified assistance. Real-world deployments demonstrate the power of this platform, driving results such as a 70 percent peak load reduction, 3x EV recruitment and 98 percent TOU retention.
To learn how Pacific Power leveraged UtilityAI to boost program enrollment and deliver targeted customer communications, read the customer snapshot.
About Bidgely
Bidgely is the pioneer of AI-powered energy intelligence, transforming raw meter data into high-definition insights for global utilities. Serving over 50 million homes, the company’s UtilityAI™ Platform leverages 29 foundational patents to optimize grid visibility, call center operations, and personalized customer engagement. Recognized by Fast Company as a "Top 10 Most Innovative Applied AI" company, Bidgely integrates precision energy analytics with horizontal AI ecosystems like Microsoft Copilot and AWS to modernize the grid with premises-level accuracy. www.bidgely.com | bidgely.com/insights
Pacific Power receives 2026 AEIC Achievement Award for AI innovation in supporting energy affordability among customers.
