Tencent Cloud Enhances Telehealth Experiences for Care, Safeguarding Every Doctor-Patient Connection

HONG KONG, Oct. 26, 2026 /PRNewswire/ -- Tencent Cloud, the cloud business of global technology company Tencent, today announced its collaboration with Care, one of Singapore's leading and most trusted telehealth digital solutions providers, to strengthen the quality and reliability of virtual healthcare consultations. By adopting Tencent Real-Time Communication (Tencent RTC), Care is enhancing its real-time consultation capabilities with a more stable, low-latency and high-quality communications experience for healthcare professionals and patients.

Advancing Telehealth Through Reliable Digital Healthcare Infrastructure
As telehealth continues to play an increasingly important role in healthcare delivery, providers are seeking technologies that can support seamless and responsive virtual care experiences. High-quality real-time communications are critical to enabling effective remote consultations, helping healthcare professionals deliver timely care while ensuring a positive experience for patients.

Unlike everyday video calls, telehealth consultations demand consistent and synchronized audio and video quality, reliable connectivity, and rapid issue resolution. A frozen screen or dropped connection can disrupt consultations, delay care, and affect patient trust, making reliability a critical requirement for digital healthcare platforms.

To meet these requirements, Care selected Tencent RTC as the foundation for its real-time communications capabilities. Backed by Tencent Cloud's global infrastructure, real-time communications expertise, and responsive support capabilities, Tencent RTC delivers the stability, ultra-low-latency performance, and network resilience required to support high-quality telehealth experiences and growing demand for digital healthcare services in Singapore.

Delivering Healthcare-Grade Real-Time Communications Through Tencent RTC
Built on Tencent's global infrastructure and extensive expertise in real-time audio and video technologies, Tencent RTC features millisecond-level ultra-low-latency communications and strong network resilience for mission-critical use cases. Actual testing shows Tencent RTC can tolerate packet loss rates of more than 80% and network jitter exceeding 1,000 milliseconds while maintaining communication quality.

Tencent RTC also provides network observability capabilities, including real-time monitoring, anomaly detection, and analytics, helping teams identify and address issues proactively before they affect consultation experiences. Combined with Tencent Cloud's fast-response support services, the solution helps healthcare organizations maintain service continuity and deliver a seamless experience for healthcare professionals and patients.

The collaboration also supports Care's product development objectives. Through Tencent RTC's deep integration with Flutter architecture, Care can efficiently manage both its physician-facing web application and patient-facing mobile application through a streamlined development approach, helping reduce operational complexity while maintaining a consistent user experience across platforms.

Bluefin Jiannan Zhao, Vice President of Tencent Cloud and Managing Director of APAC, Tencent Cloud International, said: "Healthcare is one of the most demanding environments for real-time communications, where every interaction can have a direct impact on overall patient experience and care delivery. We are pleased to work with Care to strengthen its communications foundation through Tencent RTC. Beyond providing stable and high-quality audio and video services, we are committed to helping healthcare organizations provide trusted and seamless digital healthcare experiences through reliable technology and responsive operational support."

Darrell Zhang, Commercial Director, Care said: "In telemedicine, crystal-clear audio and uninterrupted video aren't just technical benchmarks—they are essential to patient trust and accurate clinical care. Tencent RTC provides the ultra-low latency and rock-solid stability our clinicians depend on to deliver seamless virtual consultations, no matter where our patients are located."

This collaboration highlights the growing role of real-time communications technologies in enabling next-generation digital healthcare services across Southeast Asia. By helping healthcare organizations deliver reliable and accessible virtual care experiences, Tencent Cloud continues to support the digital transformation of the healthcare sector across the region.

About Tencent Cloud
Tencent Cloud, one of the world's leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation. 

About Care
Care is a Singapore-based digital health company on a mission to make healthcare better, more convenient and more accessible through technology. Founded in 2017, Care is the technology partner behind Raffles Connect — the digital companion to Raffles Medical Group (SGX: BSL) and one of Singapore's most trusted telehealth platforms — enabling patients to teleconsult a doctor, manage their health records and access care anytime, anywhere.

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Tencent Cloud Enhances Telehealth Experiences for Care, Safeguarding Every Doctor-Patient Connection

PALEMBANG, Indonesia, Oct. 26, 2026 /PRNewswire/ -- Changhong Indonesia has opened its first dedicated retail store in Palembang, Indonesia. Featuring room-style displays of TVs, air conditioners, refrigerators, freezers, and washing machines, the store demonstrates how these appliances work together. This format offers consumers an intuitive way to browse and compare products, while establishing a strategic foothold for Changhong to expand its regional presence and advance its whole-home appliance strategy.

Vaclav Lian, general manager of Changhong Indonesia, said at the opening event, "The Palembang store marks an important milestone in Changhong's growth in Indonesia. We hope it will bring us closer to local consumers and demonstrate how our products can be part of everyday life. We will continue expanding our retail network and aligning it more closely with consumer needs."

On opening day, shoppers explored multi-category displays designed around diverse household needs. Moving beyond traditional single-product retail, the store unites Changhong's broad portfolio to help customers shift from buying individual appliances to designing a fully outfitted home.

Since entering the Indonesian market in 1998, Changhong has expanded its local operations and built a solid local foundation through the quality of its products and after-sales service. The new store turns that established product and distribution base into a direct retail experience built around the Changhong brand.

As the first of its kind for Changhong in Indonesia, the new Palembang location gives shoppers a hands-on space to explore products, while providing Changhong with a stronger platform to present its brand and showcase the breadth of its portfolio. The store significantly expands the company's physical retail presence in Indonesia and will serve as a model for future stores tailored to demand in different parts of the country.

From selling through established retail channels to opening a store of its own, Changhong is moving beyond market coverage to create a deeper brand experience in Indonesia. Its growing e-commerce business has helped the company expand its reach and connect with more shoppers. By pairing digital marketing and customer acquisition with hands-on in-store experiences, Changhong is creating a stronger link between its online and physical channels. Looking ahead, the company plans to broaden its reach across Indonesia, giving shoppers greater choice and convenience as well as more ways to discover and buy its appliances, while building both its brand and its business.

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Changhong Indonesia Opens First Brand Store in Palembang, Expanding Regional Reach with Whole-Home Appliance Strategy