 |
An innovative customer contact solution: enhancing interactions with customers
SINGAPORE, Sept. 24, 2024 /PRNewswire/ -- As Lilith Games celebrates its 11th anniversary, Sobot, the customer contact center solution provider of Lilith Games, is taking this reflects on the fruitful partnership and shared successes that have marked the partnership since its inception in March 2024. This collaboration has notably enhanced Lilith Games' capabilities in customer engagement, specifically in improving interactions with their player base.
Sobot Practices its Customer Service Philosophy with Lilith Games
Founded in 2013, Lilith Games has established itself as a leader in the gaming industry, known for developing engaging and innovative games such as AFK Arena and Call of Dragons. These games have achieved global popularity, bolstering Lilith's presence on the international stage and earning it a spot on the "Global Unicom Index 2024" by the Hurun Report.
As a gaming company, Lilith's requirement for frequent and high-quality player interactions with players, aligns seamlessly with Sobot's core customer service philosophy— to enhance customer interaction continually. Specialized in customer contact solutions, Sobot attaches great importance to customer service. "We apply ourselves to the comprehensive solutions of customer contact, in which customer interaction plays a vital role throughout the full cycle." said Bruce Duan, the Solution Manager of Sobot.
During the length of the partnership, Sobot has helped Lilith Games integrate both traditional and emerging channels to facilitate interactions with customers, hereby enriching customer service and proactive marketing efforts, which in turn have significantly uplifted customer experience and bolstered Lilith's brand influence. This integration was instrumental in the success of Lilith's new game, AFK Journey, which topped the iOS free download charts in multiple regions on its launch day and ranked within the top 10 in 61 countries.
Sobot Proposes 3 Key Features of Customer Interaction
Although customer interaction is a common topic for enterprises, it's by no means a simple thing as casual chatting. It's complicated and involves various aspects. Having explored in customer contact area for several years, Sobot proposed 3 features of customer interaction.
Convenient Interaction: Sobot provides an omnichannel approach that ensures customers can seamlessly connect with the enterprise across all platforms. This strategy extends to social media and instant messaging platforms like Facebook Messenger, Line, and WhatsApp, enhancing the effectiveness, reliability, and safety of communications. As an authorized Business Solution Provider for WhatsApp, certified by Meta, Sobot has empowered Lilith to secure a verified WhatsApp Business Account, ensuring their messaging campaigns are both efficient and compliant.
Sustained Interaction: Sobot supports Lilith in maintaining continuous engagement with players through various phases of the game lifecycle, from pre-registration and public beta to full-scale game operations. For instance, it sends notifications of registration, in-game activities, recharge discount and callback to players, helping in nurturing a robust player base and driving game registrations at a lower cost.
Two-way Interaction: A pivotal feature of Sobot's solution is facilitating two-way interactions. This capability allows customers to initiate contact with Lilith while also enabling Lilith to engage proactively with potential and existing players through diverse channels, thereby enhancing both service and marketing outcomes.
Customer Interaction is the Heartbeat of Effective Customer Contact
The partnership between Sobot and Lilith Games clearly manifests the core value of interactions in customer contact. Through omnichannel integration and personalized service and marketing, Lilith has not only improved customer satisfaction, but also enhanced its brand loyalty by developing convenient, sustained and two-way interactions with its customers.
"We always regard customer interaction as the heartbeat of effective customer contact." said Duan. "We're also looking forward to helping more businesses like Lilith Games to strengthen interactions with customers for more proactive marketing."
For more information, please visit https://www.sobot.io/
An innovative customer contact solution: enhancing interactions with customers
SINGAPORE, Sept. 24, 2024 /PRNewswire/ -- As Lilith Games celebrates its 11th anniversary, Sobot, the customer contact center solution provider of Lilith Games, is taking this reflects on the fruitful partnership and shared successes that have marked the partnership since its inception in March 2024. This collaboration has notably enhanced Lilith Games' capabilities in customer engagement, specifically in improving interactions with their player base.
Sobot Practices its Customer Service Philosophy with Lilith Games
Founded in 2013, Lilith Games has established itself as a leader in the gaming industry, known for developing engaging and innovative games such as AFK Arena and Call of Dragons. These games have achieved global popularity, bolstering Lilith's presence on the international stage and earning it a spot on the "Global Unicom Index 2024" by the Hurun Report.
As a gaming company, Lilith's requirement for frequent and high-quality player interactions with players, aligns seamlessly with Sobot's core customer service philosophy— to enhance customer interaction continually. Specialized in customer contact solutions, Sobot attaches great importance to customer service. "We apply ourselves to the comprehensive solutions of customer contact, in which customer interaction plays a vital role throughout the full cycle." said Bruce Duan, the Solution Manager of Sobot.
During the length of the partnership, Sobot has helped Lilith Games integrate both traditional and emerging channels to facilitate interactions with customers, hereby enriching customer service and proactive marketing efforts, which in turn have significantly uplifted customer experience and bolstered Lilith's brand influence. This integration was instrumental in the success of Lilith's new game, AFK Journey, which topped the iOS free download charts in multiple regions on its launch day and ranked within the top 10 in 61 countries.
Sobot Proposes 3 Key Features of Customer Interaction
Although customer interaction is a common topic for enterprises, it's by no means a simple thing as casual chatting. It's complicated and involves various aspects. Having explored in customer contact area for several years, Sobot proposed 3 features of customer interaction.
Convenient Interaction: Sobot provides an omnichannel approach that ensures customers can seamlessly connect with the enterprise across all platforms. This strategy extends to social media and instant messaging platforms like Facebook Messenger, Line, and WhatsApp, enhancing the effectiveness, reliability, and safety of communications. As an authorized Business Solution Provider for WhatsApp, certified by Meta, Sobot has empowered Lilith to secure a verified WhatsApp Business Account, ensuring their messaging campaigns are both efficient and compliant.
Sustained Interaction: Sobot supports Lilith in maintaining continuous engagement with players through various phases of the game lifecycle, from pre-registration and public beta to full-scale game operations. For instance, it sends notifications of registration, in-game activities, recharge discount and callback to players, helping in nurturing a robust player base and driving game registrations at a lower cost.
Two-way Interaction: A pivotal feature of Sobot's solution is facilitating two-way interactions. This capability allows customers to initiate contact with Lilith while also enabling Lilith to engage proactively with potential and existing players through diverse channels, thereby enhancing both service and marketing outcomes.
Customer Interaction is the Heartbeat of Effective Customer Contact
The partnership between Sobot and Lilith Games clearly manifests the core value of interactions in customer contact. Through omnichannel integration and personalized service and marketing, Lilith has not only improved customer satisfaction, but also enhanced its brand loyalty by developing convenient, sustained and two-way interactions with its customers.
"We always regard customer interaction as the heartbeat of effective customer contact." said Duan. "We're also looking forward to helping more businesses like Lilith Games to strengthen interactions with customers for more proactive marketing."
For more information, please visit https://www.sobot.io/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Reflects on its Partnership with Lilith Games on Lilith's 11th Anniversary
T. Rowe Price Investment Management, Inc. and Braidwell LP participate as new investors
Stephen Williams, MD, Ph.D. joins as Chief Scientific Officer
Rebecca Chambers and Frank Witney, Ph.D. appointed to Board of Directors
FREMONT, Calif., Jan. 12, 2026 /PRNewswire/ -- Alamar Biosciences, Inc. ("Alamar"), a leader in precision proteomics dedicated to advancing the early detection of disease, announced the close of an oversubscribed convertible notes financing, bringing in more than $50 million of new capital. Accounts advised by T. Rowe Price Investment Management, Inc. and Braidwell LP joined the financing as new investors. Existing investors, including Illumina Ventures and Sands Capital, also participated. The financing will support the continued commercial advancement of Alamar's precision proteomics platform.
"We deeply appreciate the continued support from our existing investors and are excited to welcome our new partners," said Dr. Yuling Luo, founder, chairman, and chief executive officer of Alamar. "Their confidence in our vision and strategy underscores the transformative potential of our work. This investment will enable us to accelerate innovation and continue to expand the reach of our platform, unlocking the full value of precision medicine and early disease detection."
Leadership and Board Expansion
Alamar also announced key additions to its executive leadership team and board of directors to support the company's continued growth and commitment to operational excellence.
To further strengthen its scientific leadership, Alamar welcomes Dr. Stephen Williams as Chief Scientific Officer. Steve brings more than three decades of experience in precision medicine and biomarker innovation. He most recently served as Chief Medical Officer at Standard BioTools and SomaLogic, and previously spent 18 years at Pfizer in senior leadership roles. A recognized leader in the scientific community, he has served on the NIH National Advisory Council for Biomedical Imaging and Bioengineering, helped launch the Alzheimer's Disease Neuroimaging Initiative, and co-founded the FDA-FNIH-PhRMA Biomarker Consortium.
Alamar has also appointed Rebecca Chambers and Dr. Frank Witney as directors to its board. Rebecca, Chief Financial Officer at Veracyte, brings deep financial and healthcare leadership experience from her current role as well as previous positions at Outset Medical, Illumina, Myriad Genetics and Life Technologies. Frank, an operating partner at Ampersand Capital Partners, adds over three decades of life sciences leadership experience, including serving as President and CEO of Affymetrix and Dionex Corporation, and currently sits on the boards of Revvity, Cerus Corporation, Standard BioTools, and several private companies.
"I am thrilled to welcome Steve to our leadership team, and Rebecca and Frank to our board of directors," said Dr. Yuling Luo. "Their deep expertise and diverse perspectives will be invaluable as we accelerate our mission to unleash the power of our Precision Proteomics platform, to enable broad impacts across health and disease. This is an exciting moment for Alamar, and we look forward to the impact their leadership will have on driving innovation and growth."
About Alamar Biosciences, Inc.
Alamar Biosciences is a privately held life sciences company dedicated to powering precision proteomics to enable the earliest detection of disease. Leveraging its proprietary NULISA™ technology and the ARGO™ HT System, Alamar's platform is designed to deliver ultra-high sensitivity and addresses key limitations of existing technologies to deliver precision proteomics. For more information, please visit alamarbio.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Alamar Biosciences Announces Close of Oversubscribed Convertible Notes Financing and Expansion of Leadership Team
Alamar Biosciences Announces Close of Oversubscribed Convertible Notes Financing and Expansion of Leadership Team
Alamar Biosciences Announces Close of Oversubscribed Convertible Notes Financing and Expansion of Leadership Team
Alamar Biosciences Announces Close of Oversubscribed Convertible Notes Financing and Expansion of Leadership Team
