 |
Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 12, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 12, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Introduces its All-in-One Solution at GITEX Global 2024
The Initiative Aims to Address the Pain Points of Family Filmmaking
BEIJING, Dec. 13, 2025 /PRNewswire/ -- On December 6th, the 3rd FamilyLens International Film Festival opened in Beijing. SmallRig, a global specialized provider of imaging solutions, collaborating with FamilyLens, is empowering family filmmaking through various initiatives, including the Family Filmmaking Co-Creation Initiative, a dedicated family filmmaking kit, and a social impact screening program.
Deepening the "Co-Creation Initiatives"
The Co-Creation Initiatives are a series of global creative initiatives open to filmmakers and image creators worldwide. Through deep collaboration across multiple dimensions — including product co-creation, discovery and promotion, and content co-creation — SmallRig aims to expand the boundaries of mobile filmmaking and bring the spirit of Free Your Dream to life with creators everywhere.
Following the launch of the Mobile Filmmaking Co-Creation Initiative at the 14th International Smartphone Film Festival, SmallRig announced the launch of the Family Filmmaking Co-Creation Initiative on December 6th at the 3rd FamilyLens International Film Festival. The initiative invites global creators and every family to participate, focusing on three core directions: product co-creation, work promotion, and content co-creation, to explore the possibilities of family filmmaking for everyone.
Mr. Zhou Yang, Founder and CEO of SmallRig, shared the inspiration for the initiative: "The initiative is rooted in the immense universality and profound emotional depth inherent in family narratives, which serve as a common emotional bond connecting global audiences. We firmly believe that in this era, where everyone can be a content creator, every family can and should film their own story. The instinct to create is deeply embedded in the human spirit, and every home is the origin of countless narratives."
Gu Xue, Founder and Director of the FamilyLens International Film Festival, stated: "We hope that people and practitioners around the world who care about family movies can find suitable solutions and gain insights from the Co-Creation Initiatives. We look forward to more and more people exploring the field of 'Home' together through this initiative."
To address the pain points of family filmmaking, SmallRig officially released the SmallRig Family Filmmaking Kit at the opening ceremony. The kit includes a high-quality microphone, fill light, and a portable tripod, specifically designed to achieve "professional function democratization" and "complex feature simplification." During the FamilyLens Workshop, attendees experienced the convenience of the equipment firsthand. Many expressed that the kit truly solves many problems, enabling ordinary families to complete necessary filming without specialized photography knowledge.
Social Impact Screening Program
The 3rd FamilyLens International Film Festival is open to the public from December 6th to 14th. The festival opened with the screening of well-received documentary: K-Family Affairs. In addition to the competition section, the festival features several distinctive sections, including the Reframing Home Movies— An Italian Retrospective, Youth Film Program, Filmmaker in Focus, and the Social Impact Program. Four major awards, such as the Real-Life Portrait Award and the Artistic Exploration Award, will also be presented.
As a key component of the Co-Creation Initiatives, the SmallRig Image Development Fund partnered with the FamilyLens International Film Festival to curate the "Social Impact Screening Program." This unit focuses on elevating awareness of critical issues within the family unit, advocating for a new reflection: "Starting with Seeing, Concluding with Understanding."
Arum Nam, Director of K-Family Affairs, stated:
"Starting with the stories of your family, your friends, and yourself, I believe this personal narrative can connect directly to the bigger society."
SmallRig believes that truly meaningful social impact storytelling stems from awareness in proximity—achieved by using the lens to penetrate the daily surface and enabling a deep, empathetic "Seeing with Empathy."
The four featured works in this unit are:
- People of the Ascent
- Granny's Lost and Found
- Ruixi at Fourteen
- No Country For My Maternal Grandma
These films highlight four family issues that require "seeing": the yearning of left-behind children, the mental isolation of Alzheimer's patients, the elderly searching for subjectivity in their drifting lives, and the emotional volatility and struggle of Bipolar Disorder.
Strategic Outlook and Future Expansion
SmallRig will continue to support the Family Filmmaking Co-Creation Initiative's deep development through promotional campaigns and practical workshops focused on family movie scenarios.
The overall goal of SmallRig's Global Co-creation Initiative is to continuously explore and meet the growing, diverse needs of global creators across different vertical domains. SmallRig is committed to persistently expanding the co-creation model into more imaging sectors, collaborating with industry partners to push the boundaries of imaging and grant global creators broader creative freedom.
About SmallRig
Founded in 2013, SmallRig is an innovation-driven global company that designs and manufactures comprehensive support solutions and accessories for all content creation needs. Trusted by over four million creators globally, SmallRig pioneered the User Co-creation Design (UCD) philosophy and the DreamRig Program.
For more information, visit: www.smallrig.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
SmallRig and FamilyLens Launch Global Family Filmmaking Initiative at 3rd FamilyLens International Film Festival
SmallRig and FamilyLens Launch Global Family Filmmaking Initiative at 3rd FamilyLens International Film Festival
SmallRig and FamilyLens Launch Global Family Filmmaking Initiative at 3rd FamilyLens International Film Festival
