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Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 12, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 12, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Introduces its All-in-One Solution at GITEX Global 2024
LOS ANGELES, May 18, 2026 /PRNewswire/ -- As a leading global digital art brand, XPPen has long been committed to empowering creators by breaking creative boundaries and enhancing workflow efficiency. XPPen debuts the Pilot Pro Editing Console, a precision console designed to simplify complex editing operations. This marks XPPen's first foray into the professional editing console category, offering one-handed operation with a groundbreaking industrial layout featuring an all‑way joystick, rotary control, and customizable buttons, capable of executing hundreds of commands for a more immersive editing experience.
"The market has seen growing demand for hardware that seamlessly bridges the gap between creative intention and execution," said Brian Huang, Marketing Director at XPPen. "With the Pilot Pro Editing Console, we are reimagining what editing professionals need: tactile, intuitive eyes-free control that feels natural and fluid, without being tied to keyboard. This product marks an important milestone in XPPen's journey. It expands the boundaries of our digital creation tool ecosystem, reinforcing our commitment to serving creators across a wider range of creative workflows."
Intuitive Control for High-Efficiency, Eyes-Free Operation
The Pilot Pro packs 16 customizable buttons, 3 dials, and an all‑way joystick into a compact, one‑handed controller for professional editing. Its sculpted 3D key layout allows intuitive, eyes-free operation, enabling users to stay fully focused on the screen while executing commands without looking at the device. The linear motor delivers subtle, precise, and realistic haptic feedback, while up to 7 customizable themes and hundreds of shortcuts let users streamline any editing workflow. Users can seamlessly upload personal profiles or download presets from industry experts, making it effortless to adopt and replicate control schemes across various software.
The GOOD DESIGN AWARD 2025 Winner: Pioneering Aesthetics and Design Innovation
Recognized with the GOOD DESIGN AWARD 2025, the Pilot Pro debuts a pioneering, industry-first stacked layout that redefines the synergy between aesthetic form and functional precision. This award-winning design is anchored in advanced ergonomics, featuring a streamlined chassis engineered for natural left-hand interaction. By aligning with the hand's grip curve and integrating a dedicated hypothenar support, the console ensures the wrist remains fully grounded, effectively eliminating strain during intense editing sessions.
"Our design philosophy centers on maintaining the editor's 'flow state' through absolute immersion," said Li Jiang, Senior Industrial Designer at XPPen. "By strategically positioning every control for instinctive access and calibrating actuation for effortless triggers, we've created a console that effectively vanishes during use, ensuring focus remains entirely on the work."
Joystick for Color Grading and Timeline Navigation
The all‑way joystick supports 4- to 8-directional navigation for rapid clip selection and integrated color wheel grading, enabling smooth, modifier-free adjustments via a compound motion. Beyond navigation, upward and downward gestures trigger direct selection and cutting, while horizontal movements can be mapped to a shortcut to control variable playback speeds. Whether crafting event highlights or vlogs, editors can maintain one hand on the joystick and the other on creative decisions.
Tri-Rotary: Dial in With Haptic Feedback
Pilot Pro features 3 independent rotary controls, each highly customizable. These include: the high‑speed dial scrubs through clips to help users approach the desired edit point quickly; frame‑accurate trimming is then achieved at slower speeds. The precision knob moves the playhead frame‑by‑frame or rotates images to any angle. The rotary dial zooms in and out of the timeline. All three deliver configurable haptic feedback with three options: intense, gentle, or no vibration, ensuring every turn is crystal clear.
Connectivity, Battery Life, and System Compatibility
For connectivity, the device supports 3 connection methods for low‑latency, stable performance. Its built‑in rechargeable battery offers over 15 days of use (based on four hours daily operation). It works smoothly with Windows 10 or later, macOS 11.0 or later, and professional software including DaVinci Resolve, Premiere Pro, Photoshop, Lightroom Classic and Final Cut Pro.
Pricing and Availability
The XPPen Pilot Pro is available as of May 18, 2026, price at $209.99 (pricing and availability may vary by region). For more information, please visit: https://www.xp-pen.com/product/pilot-pro.html
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XPPen Debuts Its First-Ever Editing Console, the Pilot Pro, Setting a New Benchmark for Professional Editing Workflows
XPPen Debuts Its First-Ever Editing Console, the Pilot Pro, Setting a New Benchmark for Professional Editing Workflows
XPPen Debuts Its First-Ever Editing Console, the Pilot Pro, Setting a New Benchmark for Professional Editing Workflows
