LONDON--(BUSINESS WIRE)--Jan 15, 2025--
Antavo, the AI-powered Loyalty Platform, announces today the launch of its Global Customer Loyalty Report 2025, the most comprehensive report in the market examining perspectives on the current landscape of customer loyalty programmes, upcoming trends and opportunities, including customer preferences, budget allocation and ROI benchmarks.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250115709339/en/
Antavo's annual Global Customer Loyalty Report surveyed over 2,600 CMOs, Marketing, IT and Loyalty experts and 10.000 consumers from all over the world and analysed more than 230 million customer interactions , to help guide brands and retailers with data-driven investments in the age of AI. EPAM was the key partner in the development of the report, providing expert insights and sponsoring the research with 10,000+ consumers worldwide. This effort was further enriched by additional insights from VML (formerly Wunderman Thomspon), Capgemini, Deloitte, Havas CX helia, Acxiom, stratLX and Miltton Insights.
Key findings include:
Attila Kecsmar, CEO and Co-founder, at Antavo, said: "Our report explores the best investment opportunities for loyalty programmes and how AI can be used to improve the experience not just for the consumer but also for the brand. Brands are doubling down on loyalty spend as a significant part of their growth and there is a clear focus on retention and offering consumers more personalised rewards, easier access to benefits and a seamless experience across brands. The time is ripe to capitalise on the massive promise of AI to save on resources, and drive hyper-personalised loyalty programmes at scale, profitability, and stay ahead of the competition.”
Andrew Doyle, Managing Principal & Practice Head at EPAM, said: “This year’s Global Customer Loyalty Report is much anticipated and more important than ever. AI is moving beyond the hype and into practical use. The focus is moving from ‘what’ to ‘how’, allowing brands to better enable hyper-personalisation, contextual engagement, and perceived value management for each and every member.”
Antavo powers the loyalty programmes for brands including Kentucky Fried Chicken, Benefit Cosmetics, Whittard of Chelsea, Yeo Valley and Flying Tiger Copenhagen. The company recently launched Timi AI, the world's first AI assistant for loyalty programmes modelled after a real human employee, to give brands and retailers across industries their own loyalty assistant. Antavo’s full Global Customer Loyalty Report 2025 is available here.
About Antavo
Antavo is revolutionising the customer loyalty landscape with its cutting-edge AI Loyalty Cloud. As the market's most powerful pure-play loyalty technology, Antavo's platform seamlessly combines advanced AI capabilities with effortless integration, setting a new standard in the industry.
Antavo’s innovative Loyalty Planner speeds up implementation by making program planning up to 10 times faster, while the flexible Loyalty Engine, featuring an intuitive Workflows editor, brings any loyalty concept to life. At the heart of the solution is Timi AI, a groundbreaking agentic AI that guides and enhances your work at every step.
This excellence has not gone unnoticed. Antavo is recognised by industry leaders such as Forrester, Gartner, and IDC, and it’s the preferred choice for global brands, loyalty consultants, and system integrators worldwide. Antavo’s diverse client portfolio, including household names like KFC, C&A, Flying Tiger, Notino, Scandic Hotels, Kathmandu, and Benefit Cosmetics, spans industries from fashion, beauty, retail, travel, and hospitality, showcasing the versatility and effectiveness of the platform.
Experience the future of customer loyalty with Antavo. Visit antavo.com to learn more.
Loyalty Managers Want AI to Make Things Faster, Cheaper, and Move Effective (Photo: Antavo)
The Cover of the Antavo Global Customer Loyalty Report (Photo: Antavo)
MINNEAPOLIS (AP) — The Liberian man arrested over the weekend after heavily armed immigration agents used a battering ram to break through the front door of his Minneapolis home had been checking in regularly with federal authorities for years, his attorney said Tuesday.
The arrest of Garrison Gibson, 37 during a Minnesota immigration crackdown that the Department of Homeland Security has called its largest enforcement operation ever, was a “blatant constitutional violation,” since the agents did not have a proper warrant, said attorney Marc Prokosch.
The arrest Sunday came in a city increasingly on edge after an immigration agent shot and killed 37-year-old Renee Good last week, setting off waves of angry protests and clashes between authorities and activists.
“This was an illegal search, absolutely,” said Prokosch, because agents had brought only an administrative warrant, which authorizes someone’s arrest but does not allow officers to forcibly enter private homes. Forced entry requires a criminal warrant signed by a judge.
Gibson, who fled the Liberian civil war as a child, had been ordered removed from the U.S., apparently because of a 2008 drug conviction that was later dismissed by the courts. But he had remained in the country legally under what’s known as an order of supervision, with the requirement that he meet regularly with immigration authorities.
Only days before his arrest, Gibson had checked in with immigration authorities at regional immigration offices — the same building where agents have been staging enforcement raids in recent weeks.
“He would have had another check-in in a couple of months,” Prokosch said. “So if he’s this dangerous person, then, why are they letting him walk around?
Tricia McLaughlin, a spokeswoman for the Homeland Security Department, said earlier this week that Gibson has “a lengthy rap sheet (that) includes robbery, drug possession with intent to sell, possession of a deadly weapon, malicious destruction and theft.” She did not indicate if those were arrests, charges or convictions.
McLaughlin did not respond to questions about whether the agents’ use of force was justified.
But court records indicate Gibson’s legal history — dominated by a few traffic violations, minor drug arrests and an arrest for riding public transportation without paying the fare — shows only one felony, the 2008 conviction for third-degree narcotics sales that was later dismissed.
Prokosch said Gibson had been flown to Texas by immigration authorities in the hours after his arrest, then quickly flown back to Minnesota on a judge's order after the lawyer filed a habeas corpus petition, used by courts to determine if an imprisonment is legal. The courts have not yet ruled on the petition.
Gibson is currently being held at an immigration detention center in Albert Lea, Minnesota, after being held at a large camp on the Fort Bliss Army base in El Paso, Texas. according to ICE’s detainee locator.
The Department of Homeland Security did not respond to an email from The Associated Press with follow-up questions about Gibson's case.
Gibson’s wife, Teyana Gibson Brown, a nurse who was inside the home with the couple's 9-year-old child during the raid, was deeply shaken by the arrest, Prokosch said.
During their conversations, she “was having a hard time just completing sentences because she’s just been so distraught,” he said.
Activists who had been keeping watch on the immigration agents before Gibson's arrest banged on drums, blew whistles and honked car horns in attempts to disrupt the operation and warn neighbors, some of whom poured into the streets.
Video taken at the scene by the AP shows agents pushing and pepper-spraying demonstrators.
The Twin Cities — the latest target in President Donald Trump’s immigration enforcement campaign — has been convulsed by the killing of Good, who was shot Jan. 7 during a confrontation with agents.
The Trump administration has defended the officer who shot Good in her car, saying he was protecting himself and fellow agents and that Good had “weaponized” her vehicle.
City and state officials have dismissed those explanations based on videos of the confrontation.
State and local authorities are urging the public to share video and any other evidence as they seek to investigate Good’s death after federal authorities insisted they would work on their own and not share information.
More than 2,000 immigration arrests have been made in Minnesota since the enforcement operation began at the beginning of December, according to the Department of Homeland Security.
Homeland Security Secretary Kristi Noem told Fox News over the weekend that the administration would send additional federal agents to the state to protect immigration officers and continue enforcement.
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AP correspondent Elliot Spagat contributed to this report from San Diego.
A family member, center, reacts after federal immigration officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
A woman gets into an altercation with a federal immigration officer as officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
Bystanders are treated after being pepper sprayed as federal immigration officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
A federal immigration officer deploys pepper spray as officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
A family member reacts after federal immigration officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
