Riverbed Unveils Next-Generation AIOps, Adding Predictive, Agentic and Generative AI to the Riverbed Platform

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Apr 8, 2025--

Riverbed, the leader in AIOps for observability, today announced a major expansion of the Riverbed Platform—delivering a bold set of AI-powered observability solutions that bring together Riverbed Generative, Predictive and Agentic AI, along with innovative data observability modules for unified communications applications, network packets and Intel® Thunderbolt™ and Wi-Fi connected devices.

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“Customers want to consolidate observability tools, deploy AI that delivers ROI, and feed their enterprise data repositories,” said Dave Donatelli, CEO of Riverbed. “That’s exactly what Riverbed delivers—and our customers rewarded Riverbed with 102% observability bookings growth in Q1 2025. Our platform enables Riverbed to deliver rapid innovation, as showcased in today’s broad slate of new announcements.”

Watch the Launch Webcast:Riverbed to Unveil Game-Changing AI Observability Solutions

Expanded AI Capabilities with Riverbed Generative, Predictive and Agentic AI

Riverbed customers are running over 64 million Riverbed AI remediations annually and seeing impressive ROI. At the core of today’s announcement is Riverbed’s expanded AI capabilities that make it easier to manage AIOps and go from reactive to predictive IT operations.

“We’re excited about Riverbed’s continued investment in AIOps for Observability, and new innovations and AI capabilities that are now available on the Riverbed Platform,” says Zeno Tadjine, ICT support officer at The Princess Alexandra Hospital NHS Trust. “We recently started using Riverbed’s generative AI solution IQ Assist at the service desk level for troubleshooting, and it’s a great tool to have. IQ Assist serves up insights and recommendations that enables us to resolve issues faster, optimize more workflows and automate AI remediations. In partnership with Riverbed, The Princess Alexandra Hospital NHS Trust is leveraging AIOps to improve IT Service Desk efficiency and clinician productivity, which results in additional time and resources we can allocate towards delivering even better patient care. Riverbed’s IQ Assist will definitely help us enhance user satisfaction.”

New Data Collection Modules to Eliminate IT Visibility Blind Spots

Technology-driven blind spots remain one of the biggest challenges facing enterprise IT. Riverbed is closing those gaps with the launch of three powerful new data collection modules—now available through the Riverbed Unified Agent—providing IT teams with deeper visibility, actionable insights, and the ability to proactively resolve issues before they disrupt the business.

Riverbed is also unveiling enhancements for Aternity, to support cloud-native environments and virtual desktop infrastructures. Kubernetes Operator automates observability for cloud microservices applications, accelerating deployment by up to 300% while freeing IT teams to focus on performance optimization and system reliability. Aternity VDI Intelligence provides expanded support and insights for virtual environments including real-time and multi-session VDI visibility, improving the user experience and enabling proactive optimization. The VDI observability solution includes expanded platform integration including with Citrix, IGEL, ChromeOS, Omnissa (formerly VMware), and Azure Virtual Desktop.

Smart OTel™: Precision Observability to Support Enterprise Data and AI Needs

Today’s announcements follow the release of Riverbed Smart OTel™, an innovate new approach to OpenTelemetry that helps IT teams better support enterprise data and AI projects. While other OTel enabled products dump massive streams of raw telemetry that’s hard to manage, Smart OTel leverages the Riverbed Data Store platform-wide collection to surface the precise data required, and exports that data to any standard OTel collector. Smart OTel also allows customers to convert third-party data into OTel compliant insights, and leverages Riverbed AI automations to further process the data prior to exporting, adding even more precision filtering, all as part of Riverbed IQ Ops.

Riverbed Platform Architecture Provides Unique Value to Enterprise Customers

Launched in 2024, the Riverbed Platform delivers a powerful alternative to fragmented point tools by unifying observability across enterprise IT into an open AI-powered architecture. It provides full-stack, full-fidelity visibility across every layer of the digital enterprise—including applications, networks, endpoint devices, digital employee experience (DEX), public cloud, zero trust, and mobile environments—far beyond the narrow scope of typical monitoring solutions.

At the core of the platform is the patented Riverbed Data Store, designed to intelligently collect, correlate, and surface only the most relevant data. This precision not only reduces noise but also integrates with third-party tools to deliver a holistic view across complex ecosystems. Powering this intelligence is Riverbed IQ Ops which applies advanced AI—including Generative, Predictive, Agentic, and Causal capabilities—to automate tasks, accelerate resolution, and prevent issues before they impact users. Complementing this is Riverbed’s innovative Smart OTel approach, which enhances OpenTelemetry by exporting only high-value, targeted data streams—enabling enterprise-grade observability data to fuel critical projects.

“Organizations today require AI-powered observability solutions that deliver full-fidelity data and streamline the process to extract valuable insights,” said Bob Laliberte, Principal Analyst at theCUBE Research. “With this launch, Riverbed demonstrates its ability to execute, rapidly developing and integrating comprehensive AI observability technologies into its innovative and open platform. The Riverbed Platform is well-suited to enable enterprises to consolidate IT tools, manage complex IT environments, drive significant ROI and improve business outcomes.”

The solutions announced today are all generally available, with the exception of Agentic AI* (Q2 2025) and NPM+ Packet Capture* (2H 2025). For more information on Riverbed’s latest product innovations, visit www.riverbed.com.

About Riverbed

Riverbed, the leader in AIOps for observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com.

Riverbed and certain other terms used herein are trademarks of Riverbed Technology LLC. All other trademarks used herein belong to their respective owners.

* This future functionality is not included in the current offering and may be subject to separate pricing and adjusted timing.

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The Riverbed Unified Communications (UC) Module delivers real-time analytics and visibility into platforms like Microsoft Teams, Zoom, and WebEx. When paired with Riverbed IQ Ops, IT teams can shift from reactive to predictive—solving UC issues before they impact user experience.

Riverbed IQ Assist™ revolutionizes AIOps, with Generative AI that delivers instant, context-rich insights—with no long chatbot threads or tedious prompts required. IQ Assist surfaces root cause graphically and suggests remediations, empowering IT teams with real answers, right when they need them. IQ Assist integrates with ITSM platforms like ServiceNow, and supports an expanding library of GenAI use cases—or customers can build their own.

The Riverbed Platform delivers a powerful alternative to fragmented point tools by unifying observability across enterprise IT into an open AI-powered architecture. The Platform provides full-stack, full-fidelity observability across every layer of the digital enterprise, and the architecture includes: the patented Riverbed Data Store, designed to intelligently collect, correlate, and surface only the most relevant data; Riverbed IQ Ops, which applies advanced AI—including Generative, Predictive, Agentic, and Causal capabilities—to automate tasks, accelerate resolution, and prevent issues before they impact users; and Riverbed Smart OTel, enhancing OpenTelemetry by exporting only high-value, targeted data streams—enabling enterprise-grade observability data to fuel critical projects.

BIRMINGHAM, Ala. (AP) — Former U.S. Sen. Doug Jones, the last Democrat to hold statewide office in Alabama, kicked off his campaign for governor Friday, saying voters deserve a choice and a leader who will put aside divisions to address the state's pressing needs.

“With your help we can finish what we began. We can build the Alabama we’ve always deserved,” Jones told a packed crowd at a Birmingham campaign rally featuring musician Jason Isbell.

He said the state has urgent economic, health care and educational issues that are not being addressed by those in public office.

The campaign kickoff came on the eighth anniversary of Jones' stunning 2017 win over Republican Roy Moore, and Jones said Alabama proved back then that it can defy “simplified labels of red and blue.”

“You stood up and you said something simple but powerful. We can do better,” Jones said. “You said with your votes that our values, Alabama values, are more important than any political party, any personality, any prepackaged ideology.”

His entry into the race sets up a possible rematch with Republican Sen. Tommy Tuberville, who defeated Jones by 20 points in 2020 and is also now running for governor. Both will have party primaries in May before the November election.

Before running for office, Jones, a lawyer and former U.S. attorney, was best known for prosecuting two Ku Klux Klansmen responsible for Birmingham’s infamous 1963 church bombing.

In an interview with The Associated Press, Jones said families are having a hard time with things like health care, energy bills and simply making ends meet.

“People are struggling,” he said. “They are hurting.”

Jones used part of his speech to describe his agenda if elected governor. He said it is time for Alabama to join most states in establishing a state lottery and expanding Medicaid. Expanding Medicaid, he said, will protect rural hospitals from closure and provide health care coverage to working families and others who need it.

He criticized Tuberville's opposition to extending Affordable Care Act subsidies. Jones said many Alabama families depend on those subsides to buy health insurance "to keep their families healthy."

Alabama has not elected a Democratic governor since Don Siegelman in 1998. In 2020, Tuberville held Jones to about 40% of the vote, which has been the ceiling for Alabama Democrats in recent statewide races.

Retired political science professor Jess Brown said Jones lost in 2020 despite being a well-funded incumbent, and that's a sign that he faces an uphill battle in 2026.

“Based on what I know today, at this juncture of the campaign, I would say that Doug Jones, who’s a very talented and bright man, is politically the walking dead,” Brown said.

Jones acknowledged being the underdog and said his decision to run stemmed in part from a desire for Tuberville not to coast into office unchallenged.

Jones pointed to recent Democratic victories in Georgia, Mississippi and other locations as cause for optimism.

Tuberville, who previously headed up the football program at Auburn University, had “no record except as a football coach” when he first ran, Jones said. And “now there are five years of being a United States senator. There are five years of embarrassing the state.”

Jones continued to question Tuberville’s residency, saying he “doesn’t even live in Alabama, and if he does, then prove me wrong.” Tuberville has a beach house in Walton County, Florida, but has repeatedly said Auburn is his home.

Tuberville's campaign did not immediately respond to a request for comment but has previously noted that he defeated Jones handily in 2020. Tuberville spent part of Friday with Defense Secretary Pete Hegseth in Huntsville to mark the official relocation of U.S. Space Command from Colorado to Alabama.

Jones' 2017 victory renewed the hopes, at least temporarily, of Democratic voters in the Deep South state. Those gathered to hear him Friday cheered his return to the political stage.

“I’m just glad that there’s somebody sensible getting in the race,” Angela Hornbuckle said. “He proved that he could do it as a senator.”

Former Sen. Doug Jones, D-Ala., and gubernatorial candidate waits to speak during an event Friday, Dec. 12, 2025, in Birmingham, Ala. (AP Photo/Brynn Anderson)

Former Sen. Doug Jones, D-Ala., and gubernatorial candidate speaks during an event Friday, Dec. 12, 2025, in Birmingham, Ala. (AP Photo/Brynn Anderson)

Former Sen. Doug Jones, D-Ala., and gubernatorial candidate speaks during an event Friday, Dec. 12, 2025, in Birmingham, Ala. (AP Photo/Brynn Anderson)

Gubernatorial candidate former Sen. Doug Jones, D-Ala., speaks during an event Friday, Dec. 12, 2025, in Birmingham, Ala. (AP Photo/Brynn Anderson)