BOSTON, April 8, 2025 /PRNewswire/ -- Temu has been named to USA TODAY's "America's Best Customer Service 2025" list, which recognizes 600 companies that "excel in delivering the best customer experience." The ranking—developed by USA TODAY in partnership with research firm Plant-A Insights Group—evaluates companies across 44 industries, including service providers, brick-and-mortar retailers, and online shops, based on large-scale consumer surveys and independently verified performance data.
Temu, which launched in the U.S. in September 2022, is the youngest company recognized in the "Mass Merchant and Variety" category for online general merchandise shops.
The ranking is based on an extensive survey of more than 67,000 U.S. consumers, who contributed over 687,000 evaluations of companies they interacted with over the past three years. Customers assessed businesses on seven key dimensions:
- Friendliness and Appreciation of the Customers
- Professional Competence
- Customer Service
- Availability and Accessibility
- Solution Orientation
- Solution Speed
- Transparency and Reliability
Companies involved in data protection issues, major recalls, lawsuits, or ethical concerns in the past two years were excluded under the methodology.
Temu is dedicated to delivering affordable, accessible products alongside responsive service. The company offers 24/7 customer support and a 90-day Buyer Protection Program.
In 2024, Temu expanded its platform to include U.S.-based sellers. This shift supports faster delivery for consumers and provides small and independent businesses with additional channels to reach new customers.
Temu was also named to USA TODAY's "America's Best Online Stores 2025" list for delivering exceptional shopping experiences. It was the youngest company recognized in the "Mass Merchant and Variety" category.
About Temu:
Temu is a global e-commerce company that connects consumers with millions of business partners, manufacturers, and brands with a mission to enable them to live a better life. Temu is committed to offering affordable products to enable consumers and business partners to realize their dreams in an inclusive environment. Temu began operations in the United States in September 2022 and is now available in more than 90 markets worldwide.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Temu Named to USA TODAY's 2025 Best Customer Service List
KUALA LUMPUR, Malaysia, Jan. 12, 2026 /PRNewswire/ -- Elitery Global Technology Sdn. Bhd., a subsidiary of PT Data Sinergitama Jaya Tbk, proudly announces that it has been awarded the prestigious Malaysia Digital (MD) Status by the Malaysia Digital Economy Corporation (MDEC). This recognition marks an important milestone in Elitery's regional growth journey and reaffirms the company's commitment to advancing the digital economy through innovation, technology excellence, and strategic collaboration. The MD Status, conferred by the Government of Malaysia, is awarded to companies that meet stringent criteria in driving approved digital activities and contributing to the nation's digital transformation agenda.
"Receiving the Malaysia Digital Status is a major milestone for Elitery Global Technology Sdn. Bhd.," said Kresna Adiprawira, Director of Elitery Global Technology Sdn. Bhd. "This recognition not only validates our current digital initiatives but also opens up greater opportunities to accelerate our growth, enhance our capabilities, and strengthen our contribution to Malaysia's digital ecosystem."
The MD Status provides Elitery access to key incentives and privileges under the Malaysia Digital Bill of Guarantees (BoGs). These benefits include the flexibility to hire both local and foreign talent, full freedom of ownership, and the ability to raise and borrow capital globally to support its expansion across the region. Furthermore, the company is allowed to invest in foreign currency assets both in Malaysia and abroad, enabling stronger business diversification and growth. Beyond financial advantages such as income tax exemptions and investment tax allowances, the MD Status connects Elitery to Malaysia's thriving digital ecosystem through business-matching initiatives, partnership opportunities, and grant facilitation.
This recognition will empower Elitery Global Technology Sdn. Bhd. to expand its digital product portfolio, invest further in local talent, and strengthen its presence across regional markets. As part of this commitment, the company will continue to uphold full compliance with all MD Status requirements, including the annual submission of the Self-Declaration Form (SDF), ensuring sustained alignment with Malaysia's digital economy standards.
About Elitery
Elitery (IDX: ELIT) is a premier IT Managed Services provider specializing in cloud and cybersecurity. A strategic Google Cloud partner and two-time Public Sector Partner of the Year (2023-2024), ELIT leverages 14+ years of expertise to drive secure digital transformation across Asia-Pacific.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
A New Era of Digital Innovation: Elitery Global Technology Sdn. Bhd. Granted Malaysia Digital (MD) Status
