Skip to Content Facebook Feature Image

FTC sues Uber, alleging it signed up Uber One subscribers without their permission

Business

FTC sues Uber, alleging it signed up Uber One subscribers without their permission
Business

Business

FTC sues Uber, alleging it signed up Uber One subscribers without their permission

2025-04-22 04:10 Last Updated At:04:31

The U.S. Federal Trade Commission filed a lawsuit against Uber on Monday, alleging that it enrolled consumers in its Uber One subscription program without their consent and made it too difficult for them to cancel the service.

Uber One members pay $9.99 per month or $96 per year for a range of services, including fee-free Uber Eats food deliveries and cash back when they take Uber rides.

In its lawsuit, the FTC said multiple customers complained that Uber signed them up for Uber One without their permission or charged them for the service before a free trial period was over. In at least one case, a person was charged $9.99 per month even though they didn’t have an Uber account, the lawsuit said.

The FTC said Uber also made it extremely difficult for subscribers to cancel Uber One. The agency said Uber requires customers to take at least 12 different actions on at least seven screens to cancel the service. Cancellation gets even harder for consumers within 48 hours of their billing date, the FTC said, requiring them to navigate as many as 23 screens and still contact customer service.

“Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel,” said FTC Chairman Andrew N. Ferguson, who has led the FTC since January after he was tapped as chairman by President Donald Trump.

In a statement, Uber said it was disappointed that the FTC chose to move forward with the lawsuit. Uber said its sign-up and cancellation process is clear, simple and lawful.

“Uber does not sign up or charge consumers without their consent and cancellations can now be done anytime in-app and take most people 20 seconds or less,” Uber said.

Uber said at one point it did require customers to contact a service representative if they wanted to cancel within 48 hours of a billing period, but that is no longer the case.

FILE - The Uber logo appears above a trading post on the floor of the New York Stock Exchange, Aug. 16, 2019. (AP Photo/Richard Drew, File)

FILE - The Uber logo appears above a trading post on the floor of the New York Stock Exchange, Aug. 16, 2019. (AP Photo/Richard Drew, File)

PARK CITY, Utah (AP) — Summer Britcher got a gold medal and gave USA Luge a historic moment.

Britcher delivered the 50th World Cup win in USA Luge’s history, winning a women’s singles race on the 2002 Olympic track on Saturday night.

It was Britcher’s sixth World Cup victory, extending her singles record for U.S. athletes. She's now fourth U.S. slider to win six golds on the circuit; doubles sliders Mark Grimmette and Brian Martin won 11, and 2014 Olympic bronze medalist Erin Hamlin won six as well — four in singles, two in relays.

“I feel so good,” Britcher said. “It's been quite a while since I stood on top of the podium. I can't even describe.”

Her first win was at Park City, 10 years and two days ago. She won three times in that 2015-16 season and twice more in 2017-18 — and not since, until Saturday.

Britcher — who finished two runs in 1 minute, 26.961 seconds — had the overnight lead after Friday's start in the unique two-day, two-run format; typically, World Cup singles races are two runs in one day. That meant she was the last to slide on Saturday night, and she delivered. She crossed the finish line, skidded to a stop and hopped off her sled in celebration.

Italy's Verena Hofer was second, 0.105 seconds back, and Park City native Ashley Farquharson rallied from 10th at the midway point to third, 0.109 seconds back of Britcher.

“The only thing better than getting a podium is sharing the podium with a teammate,” Britcher said.

In the men's singles race — also the two-run, two-day format in a break from the norm — Austria’s Jonas Mueller held onto his overnight lead by posting the fastest run once again and easing to a win over Germany’s Max Langenhan.

Italy took third and fourth, with Leon Felderer grabbing bronze and Dominik Fischnaller finding speed at the end of his run to edge Jonny Gustafson of the U.S. out of the fourth-place spot.

Italy won the team relay, with Austria second and the U.S. — with Britcher getting her second medal of the night — placing third.

Johannes Lochner keeps finding ways to beat Francesco Friedrich.

The German stars were first and second again in a World Cup bobsled race on Saturday, with Lochner driving to the win in a four-man event at Lillehammer, Norway, and Friedrich losing some time in the second and final run to settle for the silver.

It was the ninth consecutive World Cup race, going back to last season and including two-man events, in which Lochner and Friedrich finished first and second in some order.

Lochner now has beaten Friedrich — generally considered the best driver ever, someone who swept the two- and four-man golds at each of the last two Olympics, as well as each of the last two world championships — in four of five World Cup races this season and seven out of the last eight going back to last season.

Adam Ammour drove to third in the four-man race, giving Germany a sweep of the medals in that event. Kris Horn drove to 15th place for the top American finish.

In the women's monobob race earlier Saturday, Bree Walker of Australia got her fourth career World Cup win — and her third in Lillehammer. She had the best time in both heats to hold off Katrin Beierl of Austria, who finished second for her first World Cup monobob medal, and Laura Nolte of Germany was third.

Kaillie Humphries Armbruster had the top U.S. finish, placing seventh.

Bobsled: World Cup weekend in Lillehammer continues Sunday.

Skeleton: World Cup sliding continues Dec. 19 in Sigulda, Latvia.

Luge: World Cup sliding continues Dec. 19 in Lake Placid, New York.

AP Olympics: https://apnews.com/hub/milan-cortina-2026-winter-olympics

FILE - Summer Britcher of the United States waves after the women's sprint race at the Luge World Cup in Igls near Innsbruck, Austria, Dec. 7, 2024. (AP Photo/Matthias Schrader, File)

FILE - Summer Britcher of the United States waves after the women's sprint race at the Luge World Cup in Igls near Innsbruck, Austria, Dec. 7, 2024. (AP Photo/Matthias Schrader, File)

Johannes Lochner, Thorsten Margis, Joern Wenzel and Georg Fleischhauer, of Germany, compete in the 4-man bobsleigh race at the Bobsleigh World Cup in Innsbruck, Austria, Sunday, Nov. 30, 2025. (AP Photo/Matthias Schrader)

Johannes Lochner, Thorsten Margis, Joern Wenzel and Georg Fleischhauer, of Germany, compete in the 4-man bobsleigh race at the Bobsleigh World Cup in Innsbruck, Austria, Sunday, Nov. 30, 2025. (AP Photo/Matthias Schrader)

Recommended Articles