TCU's fourth quarterly report of 2024 released
The following is issued on behalf of the Transport Advisory Committee:
The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 12 898 complaints and suggestions in the fourth quarter of 2024, with 142 being pure suggestions.
The complaints and suggestions received during the quarter were mostly related to public transport services (88 per cent), traffic conditions (7 per cent) and enforcement matters (5 per cent).
The number of cases on public transport services decreased from 13 160 in the previous quarter to 11 316 this quarter, while that on traffic conditions increased from 629 to 900. The number of complaints and suggestions on illegal parking and other enforcement matters decreased from 643 to 605 and that on road maintenance decreased from 40 to 30.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 10 017 cases were completed. Of these, 8 980 cases (90 per cent) were found to be substantiated,three cases (less than 1 per cent) were unsubstantiated, and the remaining 1 034 cases (10 per cent) could not be pursued due to a lack of evidence.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified. Among these cases, 14 drivers were summonsed by the Police.
During the quarter, the relevant government departments and public transport operators took on board 12 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to info@tcu.gov.hk or by filling in a form on the TCU website (www.tcu.gov.hk).
Quotations invited for tenancies at Hong Kong-Zhuhai-Macao Bridge Hong Kong Port
The Government Property Agency (GPA) is inviting two separate quotations for the government properties at (i) Shop No. 503 and (ii) Shop Nos. 519 and 527D, on the First Floor, Passenger Clearance Building, 33 Shun Fai Road, Hong Kong-Zhuhai-Macao Bridge Hong Kong Port, Lantau, Hong Kong, each for a three-year tenancy subject to the provisions for renewal for a further term of two years.
Both premises should only be used for general retail and/or services purposes excluding storage, sale or display of:
(1) dutiable goods as defined under the Dutiable Commodities Ordinance (Cap. 109), unless the premises have been issued with a warehouse licence under the ordinance;
(2) duty-paid goods as defined under the Dutiable Commodities Ordinance (Cap. 109); and
(3) goods, merchandise or commodities that are from time to time prohibited from import into Hong Kong under the laws of Hong Kong.
The decision of the landlord as to what constitutes goods, merchandise or commodities under (3) above shall be final, conclusive and binding on the Tenant. All references in the Forms of Tenancy Agreement to the Dutiable Commodities Ordinance (Cap. 109) shall include any regulations made thereunder and any amending legislation. Details are available in the respective quotation notices and Forms of Tenancy Agreement.
The quotation notices were uploaded today (June 13) to the GPA Property Portal: www.gpaproperty.gov.hk/en/index.html. Quotation documents are available for collection at the GPA, 9/F, South Tower, West Kowloon Government Offices, 11 Hoi Ting Road, Yau Ma Tei, Kowloon, during the period from 9am to 6pm from Monday to Friday, except public holidays. The documents can also be downloaded from the GPA Property Portal.
Interested bidders who wish to conduct a site inspection of the premises should make a prior appointment with the GPA by calling 3842 6916 or 3842 6915 by June 19.
Bidders must submit their quotations by placing them in the GPA Quotation Box placed at the Ground Floor Lobby, South Tower, West Kowloon Government Offices, 11 Hoi Ting Road, Yau Ma Tei, Kowloon, before noon on July 4. Late quotations will not be accepted.
