Despite Slowing Rate of Increase in Auto Insurance Pricing, Most Customers Still Shopping, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Apr 29, 2025--

The rate at which auto insurance premiums increased in 2024 declined to less than 2% at year-end from 13% at the beginning of the year. But, even as auto insurance customers in the United States have gained some pricing relief, the percentage of customers shopping for insurance year over year jumped to 57% from 49%, according to the J.D. Power 2025 U.S. Insurance Shopping Study, SM released today.

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“Auto insurance rate taking reached multi-decade highs in the first quarter of 2024, which put record numbers of customers into the market shopping for lower-priced policies as the year progressed,” said Stephen Crewdson, managing director of insurance business intelligence at J.D. Power. “As rate activity began to fall in the second half of 2024, many shoppers were successful at finding lower-priced policies. That combination of increased shopping and less rate taking created a bit of a snowball effect for much of the year, but we are seeing signs that shopping rates are starting to normalize. A potentially bigger concern for the industry right now might be the increased interest many consumers are showing in embedded insurance providers, like auto dealers, financing companies and manufacturers.”

Following are some key findings of the 2025 study:

Study Ranking

Erie Insurance ranks highest among large auto insurers in providing a satisfying purchase experience for the second consecutive year, with a score of 714. ACG (AAA) (707) ranks second and State Farm (699) ranks third.

The J.D. Power U.S. Insurance Shopping Study, now in its 19th year, captures advanced insight into each stage of the shopping funnel and is based on responses from 12,720 insurance customers who requested an auto insurance price quote from at least one competitive insurer in the previous six months. The study was fielded from April 2024 through January 2025.

For more information about the U.S. Insurance Shopping Study, visit https://www.jdpower.com/business/resource/jd-power-us-insurance-shopping-study.

See the online press release at http://www.jdpower.com/pr-id/2025038.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules:www.jdpower.com/business/about-us/press-release-info

1 J.D. Power defines generational groups as Pre-Boomers (born before 1946); Boomers (1946-1964); Gen X (1965-1976); Gen Y (1977-1994); and Gen Z (1995-2006). Millennials (1982-1994) are a subset of Gen Y.

J.D. Power 2025 U.S. Insurance Shopping Study

CARACAS, Venezuela (AP) — A tense calm held in Venezuela on Sunday, one day after President Nicolás Maduro was deposed and captured in an American military operation.

Venezuela's capital Caracas was unusually quiet Sunday with few vehicles moving around. Convenience stores, gas stations and other businesses were mostly closed.

A day before, lines wound through stores and outside gas stations as uncertain Venezuelans stocked up on goods in case turmoil broke out. Roads typically filled with runners and cyclists sat largely empty and Venezuela's presidential palace was guarded by armed civilians and members of the military.

Outside the capital, in La Guaira state, families with houses damaged in blasts during the operation that captured Maduro and his wife were still cleaning up debris. Some buildings were left with walls gaping open.

After the seismic shift in Venezuela and promises by President Donald Trump that the United States would “run” Venezuela with the help of Maduro's Vice President Delcy Rodríguez, no one in the country seemed to know where things stood or what lay ahead.

In a low-income neighborhood in eastern Caracas, construction worker Daniel Medalla sat on the steps outside a Catholic church and told a few parishioners that again there would be no morning Mass.

Medalla theorized the streets remained mostly empty not because people are worried about another strike but because they are fearful of government repression if they dare celebrate, coming after a fierce government crackdown during last year's fraught elections.

“We were longing for it,” Medalla, 66, said of Maduro’s exit.

——

Janetsky reported from Mexico City.

Carmen Mejias sweeps in front of a damaged apartment complex that neighbors say was hit during U.S. strikes to capture Venezuelan President Nicolás Maduro, in Catia La Mar, Venezuela, Sunday, Jan. 4, 2026. (AP Photo/Matias Delacroix)

A pedestrian walks past a mural of Venezuelan President Nicolas Maduro Sunday, Jan. 4, 2026. (AP Photo/Matias Delacroix)

A soldier stands atop an armored vehicle on the highway leading from the international airport toward Caracas, Venezuela, Sunday, Jan. 4, 2026. (AP Photo/Matias Delacroix)

Shoppers line up at a supermarket in Caracas, Venezuela, Sunday, Jan. 4, 2026. (AP Photo/Ariana Cubillos)

Jonathan Mayoral helps relatives clean up their apartment, which residents say was damaged during U.S. military operations to capture Venezuelan President Nicolás Maduro, in Catia La Mar, Venezuela, Sunday, Jan. 4, 2026. (AP Photo/Matias Delacroix)