Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025

NEW YORK--(BUSINESS WIRE)--May 21, 2025--

Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries.

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The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications’ Conversation Cloud platform, including:

“ The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we’ve seen over the past decade,” said Jim Lundy, Founder and CEO of Aragon Research. “Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we’re helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences.”

The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle.

“At Smart Communications, we’re committed to future-proofing how enterprises communicate with their customers,” said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we’ve extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today’s enterprises demand.”

To read the full analysis, download a complimentary copy of the report here.

About Aragon Research

Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit aragonresearch.com. Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

About Smart Communications

Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit http://www.smartcommunications.com

The Aragon Research Globe(tm) for Workflow and Content Automation, 2025.

BERLIN (AP) — Martin Terrier scored a contender for goal of the season as Bayer Leverkusen defeated local rival Cologne 2-0 in their 73rd Bundesliga derby on Saturday.

Arthur’s cross from the right was behind Terrier, but the French forward dropped down and looped the ball in over Cologne goalkeeper Marvin Schwäbe with the back of his heel to break the deadlock in the 66th minute.

Robert Andrich headed in from Aleix Garcia’s corner six minutes later to seal the win.

Leverkusen was without key players Patrik Schick and Álex Grimaldo but still boasted enough talent to create the greater chances against the visitors, who had injury-enforced absences of their own.

The win kept Leverkusen in fourth place, the last for Champions League qualification.

Ritsu Doan scored for Eintracht Frankfurt to end its four-game winless run across all competitions with a 1-0 win over Augsburg.

The Japan forward took the ball past two Augsburg defenders and unleashed his shot before he was closed down by two more. The deflection from a retreating defender took the ball beyond Finn Dahmen in the Augsburg goal in the 68th minute, setting off relief-tinged celebrations around the stadium.

Noahkai Banks briefly spoiled the mood when he equalized late, but the goal was ruled out for offside after a VAR check. It was the second goal that was ruled out for offside for the visitors in the game.

Frankfurt lost narrowly at Barcelona in the Champions League on Tuesday, after it was routed 6-0 at home by Leipzig in its previous game.

“The lads tried with all they had left in the tank,” Frankfurt coach Dino Toppmöller said of his team's busy schedule. “They were lacking that bit of freshness. It's been a grueling six months.”

St. Pauli overcame a harsh sending off to end its 10-game winless run with a 2-1 victory over relegation rival Heidenheim.

Pauli had Eric Smith sent off before the break when referee Sören Storks penalized him for a foul on Marvin Pieringer as the last defender, though TV replays showed the Heidenheim forward made the most of light contact and threw himself to the ground. There was no VAR intervention.

Martijn Kaars had already put Pauli ahead, and he stunned the visitors by scoring the second against the run of play early the second half.

Pieringer pulled one back later, but Pauli held on for its third league win of the season.

Wolfsburg’s revival under interim coach Daniel Bauer continued with a 3-1 win at Borussia Mönchengladbach. It stretched the team’s unbeaten run to three games.

Hoffenheim defeated promoted Hamburger SV 4-1 for its fourth straight home win.

AP soccer: https://apnews.com/hub/soccer

Leverkusen's Martim Terrier celebrates after he scored the opening goal during the German Bundesliga soccer match between Bayer 04 Leverkusen and 1.FC Cologne in Leverkusen, Germany, Saturday, Dec. 13, 2025. (AP Photo/Martin Meissner)

Leverkusen's Martim Terrier celebrates after he scored the opening goal during the German Bundesliga soccer match between Bayer 04 Leverkusen and 1.FC Cologne in Leverkusen, Germany, Saturday, Dec. 13, 2025. (AP Photo/Martin Meissner)

St. Pauli's Martijn Kaars celebrates after scoring the opening goal during the German Bundesliga soccer match between FC St. Pauli and 1. FC Heidenheim in Hamburg, Germany, Saturday, Dec. 13, 2025. (Marcus Brandt/dpa via AP)

Frankfurt's head coach Dino Toppmoeller, left, gives instructions during the German Bundesliga soccer match between Eintracht Frankfurt and FC Augsburg in Frankfurt, Germany, Saturday, Dec. 13, 2025. (Marc Schueler/dpa via AP)

Frankfurt's Rasmus Kristensen celebrates at the end of the German Bundesliga soccer match between Eintracht Frankfurt and FC Augsburg in Frankfurt, Germany, Saturday, Dec. 13, 2025. (Marc Schueler/dpa via AP)

Frankfurt's Ritsu Doan, left, and Augsburg's Han-Noah Massengo, right, challenge for the ball during the German Bundesliga soccer match between Eintracht Frankfurt and FC Augsburg in Frankfurt, Germany, Saturday, Dec. 13, 2025. (Marc Schueler/dpa via AP)

Frankfurt's Ritsu Doan celebrates after scoring the opening goal during the German Bundesliga soccer match between Eintracht Frankfurt and FC Augsburg in Frankfurt, Germany, Saturday, Dec. 13, 2025. (Marc Schueler/dpa via AP)