Hong Kong Officials Explore AI Innovations in Shenzhen for Enhanced Government Services and Efficiency.

2025-05-26 21:14 Last Updated At：21:28

SCS visits Shenzhen with LegCo Members

The Secretary for the Civil Service, Mrs Ingrid Yeung, led officials from the Civil Service Bureau (CSB) and the Digital Policy Office (DPO) on a duty visit to Shenzhen together with the delegation of the Legislative Council Panel on Public Service today (May 26). They went to learn about the use of AI by relevant local organisations there to assist in handling government administrative work. Government officials joining the visit included the Permanent Secretary for the Civil Service, Mr Clement Leung, and the Commissioner for Digital Policy, Mr Tony Wong.

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SCS visits Shenzhen with LegCo Members Source: HKSAR Government Press Releases

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SCS visits Shenzhen with LegCo Members Source: HKSAR Government Press Releases

They first visited the Government Services and Data Management Bureau of the Shenzhen Municipality in Futian District to learn about the introduction and application of "AI digital employees". They then visited the Shenzhen Government Service Center to learn about the hotline 12345 and its technological application. They also visited the Shenzhen Intermediate People's Court and an innovation and technology company to learn how the AI-Enhanced Adjudication Assisting System is used and how AI assists in enhancing legal services respectively.

The Hong Kong Special Administrative Region Government is committed to promoting the development of a smart city and digital government. With over 100 digital government initiatives being rolled out to promote digital government and the smart city, half of them involve the application of big data analytics and AI technologies. Mrs Yeung said that with the assistance of the DPO, the CSB endeavours to drive the adoption of management measures and digitalisation among bureaux and departments to reprioritise and reorganise their work, capitalise on technological solutions and streamline work processes, thereby not only enhancing work efficiency and providing convenience to the public but also optimising the use of civil service manpower resources.

The departments are actively promoting e-government services and AI, and many of them have successfully developed their own AI systems for data processing, statistics, traffic management and environmental detection, and more. They also use big data to analyse weather data, and the kiosks forself-service applications have been well received by the public.

Apart from the smart solutions developed by departments for their respective professional needs, in terms of common needs within the Government, HKPilot, a large language model version of a generative AI document processing copilot application self-developed by the Hong Kong Generative AI Research and Development Center (HKGAI) established under the InnoHK research clusters, is currently being piloted within the Government. It will help reduce the manpower required for handling general document processing tasks in the longer term. The HKGAI will also develop a number of applications for different areas of public affairs, such as the legal-related "LexiHK", to further integrate the application of generative AI into government affairs.

Hong Kong Customs Seizes $50 Million in Counterfeit Hard Disks, Arrests Six Individuals in Tuen Mun Operation

Hong Kong Customs special operation combats processing workshops and storages of suspected counterfeit hard disks

Hong Kong Customs mounted a special operation yesterday (October 15) in Tuen Mun to combat processing workshops and storages of suspected counterfeit hard disks, and seized about 6 800 items of suspected counterfeit hard disks with a total estimated market value of about $50 million. Six persons were arrested.

After an in-depth investigation by Customs officers and with the assistance of trademark owners, Customs took special operation yesterday and raided five industrial units in Tuen Mun. Five men and one woman were arrested, including five Mainland persons and one local person aged between 31 and 59. Large batches of suspected counterfeit hard disks, packaging materials and tools were seized.

In addition, Customs seized approximately 20 000 second-hand hard disks suspected of awaiting processing in the industrial units. It is believed that the arrested persons first purchased large quantities of second-hand hard disks and used items such as adhesive removers to remove the original labels from the second-hand hard disks. They then used specialised hard disk electronic equipment to format the hard disks, and affixed labels of various major brands, sealed them in anti-static bags, and offered them for sale.

The arrested persons have been detained for investigation. The investigation is ongoing and the likelihood of further arrests is not ruled out.

Customs will continue to step up inspection and enforcement to vigorously combat the sale of different kinds of counterfeit goods.

Customs reminds consumers to procure goods at reputable shops and check with the trademark owners or their authorised agents if the authenticity of a product is in doubt. Traders should also be cautious and prudent in merchandising since selling counterfeit goods is a serious crime and offenders are liable to criminal sanctions.

Under the Trade Descriptions Ordinance, any person who forges a trademark, sells or possesses for sale any goods with a forged trademark commits an offence. The maximum penalty upon conviction is a fine of $500,000 and imprisonment for five years.

Members of the public may report any suspected counterfeiting activities to Customs' 24-hour hotline 182 8080, its dedicated crime-reporting email account (crimereport@customs.gov.hk) or online form (eform.cefs.gov.hk/form/ced002).

Hong Kong Officials Explore AI Innovations in Shenzhen for Enhanced Government Services and Efficiency.

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