NEW YORK--(BUSINESS WIRE)--May 29, 2025--
The American Express ®App and the American Express (NYSE: AXP) website both rank number one in the J.D. Power 2025 U.S. Credit Card Mobile App and Online Satisfaction Studies. This is the fifth year American Express ranks as the top credit card mobile app in the study, since 2018, and marks the third time American Express ranks as both the top credit card website and mobile app since the inaugural J.D. Power 2019 U.S. Online Credit Card Satisfaction Study.
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The J.D. Power 2025 U.S. Credit Card Mobile App and Online Satisfaction Studies measure the overall satisfaction thousands of customers have with the digital offerings of their primary credit card issuers. American Express customers who used the mobile app and website rate it highest in all four categories measured by the study, including navigation, visual appeal, speed, and information/content.
“For 175 years, American Express’ commitment to customer satisfaction has been the cornerstone of our brand. We strive every day to exceed the expectations of our customers at every touchpoint and in everything we do. That’s why we continuously innovate to create intuitive, personalized experiences within our mobile app and Card Member website,” said Howard Grosfield, Group President, U.S. Consumer Services. “This recognition was made possible by the exceptional talent across our product, design, engineering and analytics teams. Their focus on delighting our customers ensures we deliver world-class digital products that enhance the membership experience.”
American Express’ ongoing focus on improving our customers’ digital experiences ensures consistent elevation of the visual appeal, navigation and performance of our website and mobile app. Enhancements over the past year include:
We have seen record digital engagement in the U.S. as we continue to enhance the American Express mobile app and website experience, with monthly active users of the mobile app and website rising 8% over the past year 1.
Customer satisfaction among U.S. consumers extends beyond the mobile app and website with Amex recently ranking No. 1 in customer satisfaction in the J.D. Power 2025 U.S. Consumer Lending Satisfaction Study 2. The company also ranked #1 in the J.D. Power 2024 U.S. Small Business Credit Card Satisfaction Study.
ABOUT AMERICAN EXPRESS
American Express (NYSE: AXP) is a global, premium payments and lifestyle brand powered by technology. Our colleagues around the world back our customers with differentiated products, services and experiences that enrich lives and build business success.
Founded in 1850 and headquartered in New York, American Express’ brand is built on trust, security, and service, and a rich history of delivering innovation and Membership value for our customers. With a hundred million merchant locations on our global network in over 200 countries and territories, we seek to provide the world’s best customer experience every day to a broad range of consumers, small and medium-sized businesses, and large corporations.
For more information about American Express, visit americanexpress.com, americanexpress.com/en-us/newsroom/, and ir.americanexpress.com.
Location: U.S.
American Express Ranks No. 1 in the J.D. Power U.S. Credit Card Mobile App and Online Satisfaction Studies
MINNEAPOLIS (AP) — A judge on Wednesday gave the Trump administration time to respond to a request to suspend an immigration crackdown in Minnesota, while the Pentagon looked for military lawyers to join what has become a chaotic law enforcement effort in the state.
Plumes of tear gas, bursts of chemical irritants and the screech of protest whistles have become common on the streets of Minneapolis, especially since an immigration agent fatally shot Renee Good in the head on Jan. 7 as she drove away.
Agents have yanked people from cars and homes and been confronted by angry bystanders who are demanding that officers pack up and leave.
“What we need most of all right now is a pause. The temperature needs to be lowered," state Assistant Attorney General Brian Carter said during the first hearing in a lawsuit filed by Minnesota and the cities of Minneapolis and St. Paul.
Local leaders say the government is violating free speech and other constitutional rights with the surge of law enforcement. U.S. District Judge Katherine Menendez promised to keep the case “on the front burner” and gave the U.S. Justice Department until Monday to file a response to a request for a restraining order.
The judge said these are "grave and important matters,” and that there are few legal precedents to apply to some of the key points in the case.
Justice Department attorney Andrew Warden suggested the approach set by Menendez was appropriate.
The judge is also handling a separate lawsuit challenging the tactics used by Immigration and Customs Enforcement and other federal officers when they encounter protesters and observers. A decision could be released this week.
The Department of Homeland Security says it has made more than 2,000 arrests in the state since early December and is vowing to not back down. The Pentagon is preparing to send military lawyers to Minneapolis to assist.
CNN, citing an email circulating in the military, says Defense Secretary Pete Hegseth is asking the branches to identify 40 lawyers known as judge advocate general officers or JAGs, and 25 of them will serve as special assistant U.S. attorneys in Minneapolis.
Pentagon spokesperson Kingsley Wilson appeared to confirm the CNN report by posting it on X with a comment that the military “is proud to support” the Justice Department.
The Pentagon did not immediately respond to emails from The Associated Press seeking more details.
It’s the latest step by the Trump administration to dispatch military and civilian attorneys to areas where federal immigration operations are taking place. The Pentagon last week sent 20 lawyers to Memphis, U.S. Attorney D. Michael Dunavant said.
Mark Nevitt, an associate professor at Emory University School of Law and a former Navy JAG, said there's concern that the assignments are taking lawyers away from the military justice system.
“There are not many JAGs but there are over one million members of the military, and they all need legal support,” he said.
Jonathan Ross, the Immigration and Customs Enforcement officer who killed Good, suffered internal bleeding to his torso during the encounter, a Homeland Security official told The Associated Press.
The official spoke to AP on condition of anonymity in order to discuss Ross’ medical condition. The official did not provide details about the severity of the injuries, and the agency did not respond to questions about the extent of the bleeding, exactly how he suffered the injury, when it was diagnosed or his medical treatment.
There are many causes of internal bleeding, and they vary in severity from bruising to significant blood loss. Video from the scene showed Ross and other officers walking without obvious difficulty after Good was shot and her Honda Pilot crashed into other vehicles.
She was killed after three ICE officers surrounded her SUV on a snowy street a few blocks from her home.
Bystander video shows one officer ordering Good to open the door and grabbing the handle. As the vehicle begins to move forward, Ross, standing in front, raises his weapon and fires at least three shots at close range. He steps back as the SUV advances and turns.
Homeland Security Secretary Kristi Noem has said Ross was struck by the vehicle and that Good was using her SUV as a weapon — a self-defense claim that has been deeply criticized by Minnesota officials.
Chris Madel, an attorney for Ross, declined to comment on any injuries.
Good’s family, meanwhile, has hired a law firm, Romanucci & Blandin, that represented George Floyd’s family in a $27 million settlement with Minneapolis. Floyd, who was Black, died after a white police officer pinned his neck to the ground in the street in May 2020.
The firm said Good was following orders to move her car when she was shot. It said it would conduct its own investigation and publicly share what it learns.
“They do not want her used as a political pawn,” the firm said, referring to Good and her family, “but rather as an agent of peace for all.”
Waving signs reading “Love Melts ICE” and “DE-ICE MN,” hundreds of teenagers left school in St. Paul and marched in freezing temperatures to the state Capitol for a protest and rally.
The University of Minnesota, meanwhile, informed its 50,000-plus students that there could be online options for some classes when the new term starts next week. President Rebecca Cunningham noted that “violence and protests have come to our doorstep.” The campus sits next to the main Somali neighborhood in Minneapolis.
Associated Press reporters Julie Watson in San Diego, California; Rebecca Santana in Washington, D.C.; Ed White in Detroit; Giovanna Dell’Orto in Minneapolis; and Graham Lee Brewer in Oklahoma City, Oklahoma, contributed.
Federal immigration officers are seen Wednesday, Jan. 14, 2026, in Minneapolis. (AP Photo/Abbie Parr)
Hundreds of protesters gather in front of the Minnesota State Capitol in response to the death of Renee Good, who was fatally shot by an ICE officer last week, Wednesday, Jan. 14, 2026, in St. Paul, Minn. (AP Photo/John Locher)
Protesters gather in front of the Minnesota State Capitol in response to the death of Renee Good, who was fatally shot by an ICE officer last week, Wednesday, Jan. 14, 2026, in St. Paul, Minn. (AP Photo/John Locher)
Protesters gather in front of the Minnesota State Capitol in response to the death of Renee Good, who was fatally shot by an ICE officer last week, Wednesday, Jan. 14, 2026, in St. Paul, Minn. (AP Photo/John Locher)
Federal officers stand guard after detaining people outside of Bishop Henry Whipple Federal Building, Tuesday, Jan. 13, 2026, in Minneapolis. (AP Photo/Adam Gray)
People visits a makeshift memorial for Renee Good, who was fatally shot by an ICE officer last week, Tuesday, Jan. 13, 2026, in Minneapolis. (AP Photo/John Locher)
A person is detained by federal agents near the scene where Renee Good was fatally shot by an ICE officer last week, Tuesday, Jan. 13, 2026, in Minneapolis. (AP Photo/Adam Gray)
