American Express Ranks No. 1 in the J.D. Power U.S. Credit Card Mobile App and Online Satisfaction Studies

NEW YORK--(BUSINESS WIRE)--May 29, 2025--

The American Express ®App and the American Express (NYSE: AXP) website both rank number one in the J.D. Power 2025 U.S. Credit Card Mobile App and Online Satisfaction Studies. This is the fifth year American Express ranks as the top credit card mobile app in the study, since 2018, and marks the third time American Express ranks as both the top credit card website and mobile app since the inaugural J.D. Power 2019 U.S. Online Credit Card Satisfaction Study.

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The J.D. Power 2025 U.S. Credit Card Mobile App and Online Satisfaction Studies measure the overall satisfaction thousands of customers have with the digital offerings of their primary credit card issuers. American Express customers who used the mobile app and website rate it highest in all four categories measured by the study, including navigation, visual appeal, speed, and information/content.

“For 175 years, American Express’ commitment to customer satisfaction has been the cornerstone of our brand. We strive every day to exceed the expectations of our customers at every touchpoint and in everything we do. That’s why we continuously innovate to create intuitive, personalized experiences within our mobile app and Card Member website,” said Howard Grosfield, Group President, U.S. Consumer Services. “This recognition was made possible by the exceptional talent across our product, design, engineering and analytics teams. Their focus on delighting our customers ensures we deliver world-class digital products that enhance the membership experience.”

American Express’ ongoing focus on improving our customers’ digital experiences ensures consistent elevation of the visual appeal, navigation and performance of our website and mobile app. Enhancements over the past year include:

We have seen record digital engagement in the U.S. as we continue to enhance the American Express mobile app and website experience, with monthly active users of the mobile app and website rising 8% over the past year 1.

Customer satisfaction among U.S. consumers extends beyond the mobile app and website with Amex recently ranking No. 1 in customer satisfaction in the J.D. Power 2025 U.S. Consumer Lending Satisfaction Study 2. The company also ranked #1 in the J.D. Power 2024 U.S. Small Business Credit Card Satisfaction Study.

ABOUT AMERICAN EXPRESS

American Express (NYSE: AXP) is a global, premium payments and lifestyle brand powered by technology. Our colleagues around the world back our customers with differentiated products, services and experiences that enrich lives and build business success.

Founded in 1850 and headquartered in New York, American Express’ brand is built on trust, security, and service, and a rich history of delivering innovation and Membership value for our customers. With a hundred million merchant locations on our global network in over 200 countries and territories, we seek to provide the world’s best customer experience every day to a broad range of consumers, small and medium-sized businesses, and large corporations.

For more information about American Express, visit americanexpress.com, americanexpress.com/en-us/newsroom/, and ir.americanexpress.com.

Location: U.S.

American Express Ranks No. 1 in the J.D. Power U.S. Credit Card Mobile App and Online Satisfaction Studies

NEW YORK (AP) — English actors Tom Hiddleston and Zawe Ashton have welcomed their second child.

Hiddleston confirmed the news to GQ in a feature published Monday. He described birth as the “most beautiful, profound, earth-shattering, life-altering” experience. He did not share his child's birthday, but according to the feature, the interview took place in early December, and the birth was “just the other day.”

Hiddleston, 44, and Ashton, 41, first met while starring in a 2019 revival of the play “Betrayal.” They confirmed their engagement in 2022 and welcomed their first child later that year.

“Becoming a father is the most important and meaningful thing that's ever happened to me, and the most important thing I will ever do,” Hiddleston told The Associated Press earlier this year.

Both Hiddleston and Ashton were born in London. Hiddleston is best known for his portrayal of Loki in the Marvel Cinematic Universe (MCU), beginning with the 2011 blockbuster “Thor” and continuing in the Disney+ series, “Loki.”

Ashton is also a member of the MCU, having portrayed Dar-Benn in the 2023 film “The Marvels.” She's also known for roles in “Fresh Meat,” “Not Safe for Work,” Netflix's “Velvet Buzzsaw” and other projects.

Representatives for Hiddleston and Ashton did not immediately reply to AP's request for comment.

FILE - Tom Hiddleston and Zawe Ashton pose for photographers upon arrival at the Season 2 UK Premiere of The Night Manager in London, England, Wednesday, Dec. 10, 2025. (Photo by Millie Turner/Invision/AP, File)