NEW YORK--(BUSINESS WIRE)--May 29, 2025--
The American Express ®App and the American Express (NYSE: AXP) website both rank number one in the J.D. Power 2025 U.S. Credit Card Mobile App and Online Satisfaction Studies. This is the fifth year American Express ranks as the top credit card mobile app in the study, since 2018, and marks the third time American Express ranks as both the top credit card website and mobile app since the inaugural J.D. Power 2019 U.S. Online Credit Card Satisfaction Study.
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The J.D. Power 2025 U.S. Credit Card Mobile App and Online Satisfaction Studies measure the overall satisfaction thousands of customers have with the digital offerings of their primary credit card issuers. American Express customers who used the mobile app and website rate it highest in all four categories measured by the study, including navigation, visual appeal, speed, and information/content.
“For 175 years, American Express’ commitment to customer satisfaction has been the cornerstone of our brand. We strive every day to exceed the expectations of our customers at every touchpoint and in everything we do. That’s why we continuously innovate to create intuitive, personalized experiences within our mobile app and Card Member website,” said Howard Grosfield, Group President, U.S. Consumer Services. “This recognition was made possible by the exceptional talent across our product, design, engineering and analytics teams. Their focus on delighting our customers ensures we deliver world-class digital products that enhance the membership experience.”
American Express’ ongoing focus on improving our customers’ digital experiences ensures consistent elevation of the visual appeal, navigation and performance of our website and mobile app. Enhancements over the past year include:
We have seen record digital engagement in the U.S. as we continue to enhance the American Express mobile app and website experience, with monthly active users of the mobile app and website rising 8% over the past year 1.
Customer satisfaction among U.S. consumers extends beyond the mobile app and website with Amex recently ranking No. 1 in customer satisfaction in the J.D. Power 2025 U.S. Consumer Lending Satisfaction Study 2. The company also ranked #1 in the J.D. Power 2024 U.S. Small Business Credit Card Satisfaction Study.
ABOUT AMERICAN EXPRESS
American Express (NYSE: AXP) is a global, premium payments and lifestyle brand powered by technology. Our colleagues around the world back our customers with differentiated products, services and experiences that enrich lives and build business success.
Founded in 1850 and headquartered in New York, American Express’ brand is built on trust, security, and service, and a rich history of delivering innovation and Membership value for our customers. With a hundred million merchant locations on our global network in over 200 countries and territories, we seek to provide the world’s best customer experience every day to a broad range of consumers, small and medium-sized businesses, and large corporations.
For more information about American Express, visit americanexpress.com, americanexpress.com/en-us/newsroom/, and ir.americanexpress.com.
Location: U.S.
American Express Ranks No. 1 in the J.D. Power U.S. Credit Card Mobile App and Online Satisfaction Studies
BEIRUT (AP) — Israeli strikes hit busy commercial and residential areas in central Beirut without warning on Wednesday, hours after a ceasefire was announced in the U.S.-Israeli war with Iran. Lebanon said at least 112 people were killed and hundreds were wounded in what was one of the deadliest days in the latest Israel-Hezbollah war.
U.S. President Donald Trump told PBS News Hour that Lebanon was not included in the deal because of the Lebanese militant Hezbollah group. When asked about Israel’s latest strikes, he said, “That’s a separate skirmish.” Israel had said the agreement does not extend to its war with the Iran-backed Hezbollah, although mediator Pakistan said it does.
The fleeting sense of relief among Lebanese after the ceasefire announcement turned into panic with what Israel’s military called its largest coordinated strike in the current war, hitting more than 100 Hezbollah targets within 10 minutes in Beirut, southern Lebanon and the eastern Bekaa Valley.
Black smoke towered over several parts of the seaside capital, where a huge number of people displaced by war have taken shelter. Explosions interrupted the honking of traffic on what had been a bustling, blue-sky afternoon. Ambulances raced toward open flames. Apartment buildings were struck.
Associated Press journalists saw charred bodies in vehicles and on the ground at one of Beirut’s busiest intersections in the central Corniche al Mazraa neighborhood, a mixed commercial and residential area. Using forklifts, rescue workers removed smoldering debris and sifted through ruins for survivors.
There was no sign of Hezbollah launching strikes against Israel in the first couple of hours after the attacks.
In response to the attacks on Lebanon, Iran later Wednesday said it was again halting the movement of oil tankers in the Strait of Hormuz, the country's state-run media reported.
Central Beirut has been targeted before, but not by so many strikes at once and in the middle of the day. Israel had rarely struck central Beirut since the outbreak of the latest Israel-Hezbollah war on March 2 but has regularly struck southern and eastern Lebanon and Beirut’s southern suburbs.
Lebanon's Minister of Social Affairs, Haneed Sayed, in an interview with The Associated Press condemned Israel’s wide range of strikes, calling it a “very dangerous turning point.”
“These hits are now at the heart of Beirut … Half of the sheltered (internally displaced people) are in Beirut in this area,” she said, adding that she had just driven by areas hit.
She said Lebanon's government is ready to enter into negotiations with Israel for an end to hostilities, an offer that the Lebanese president previously made. Israel has not responded. “There are calls and efforts being made as we speak," Sayed said.
Prime Minister Nawaf Salam in a statement accused Israel of escalating at a moment when Lebanese officials were seeking to negotiate a solution, and of hitting civilian areas in “utter disregard for the principles of international law and international humanitarian law — principles it has, in any case, never respected.”
Lebanese President Joseph Aoun called the Israeli attacks “barbaric.” Lebanon's health ministry said that along with the 112 killed, at least 837 were wounded, warning that this is not the final count.
Israel's military said it had targeted missile launchers, command centers and intelligence infrastructure. It accused Hezbollah fighters of trying to “blend into” non-Shiite Muslim areas beyond their traditional strongholds.
Residents and local officials denied that the buildings hit were military sites.
“Look at these crimes,” said Mohammed Balouza, a member of Beirut’s municipal council, at the scene of a strike in Corniche al Mazraa. An apartment building behind a popular shop selling nuts and dried fruit had been hit. “This is a residential area. There is nothing (military) here.”
As the smoke rose Wednesday, Israeli Defense Minister Israel Katz warned Hezbollah leader Naim Kassem that “his turn will come.” In 2024, Israel killed Hezbollah's previous leader, Hassan Nasrallah, with an airstrike.
Katz called Wednesday's strikes the largest blow against Hezbollah since the attack that caused pagers used by hundreds of its members to explode almost simultaneously in September 2024.
Before the new strikes, a Hezbollah official told the AP that the group was giving a chance for mediators to secure a ceasefire in Lebanon, but “we have not announced our adherence to the ceasefire since the Israelis are not adhering to it.” He spoke on condition of anonymity because he was not authorized to comment publicly.
The Hezbollah official said the group will not accept a return to the pre-March 2 status quo, when Israel carried out near-daily strikes in Lebanon despite a ceasefire being nominally in place since the last full-blown Israel-Hezbollah war ended in November 2024.
“We will not accept for the Israelis to continue behaving as they did before this war with regards to attacks,” he said.
Hezbollah had fired missiles across the border days after the United States and Israel attacked Iran on Feb. 28, sparking a regional war. Israel responded with widespread bombardment of Lebanon and a ground invasion.
The Israeli military chief of staff, Lt Gen. Eyal Zamir, said the attacks are to protect Israel’s northern residents, who have come under heavy fire.
Since the war started and before Wednesday's attacks, Israeli airstrikes killed more than 1,530 people in Lebanon, including more than 100 women and 130 children. The Israeli military has said it has killed hundreds of Hezbollah fighters. More than 1 million people have been displaced in Lebanon.
Early Wednesday, after the Iran ceasefire was announced and before Israel struck, many displaced people sleeping in tents on the streets of Beirut and the coastal city of Sidon had begun packing their belongings in preparation to return home.
Families at a sprawling displacement camp on Beirut’s waterfront later expressed confusion and despair.
“We can’t take this anymore, sleeping in a tent, not showering, the uncertainty,” said Fadi Zaydan, 35. He and his parents had prepared to head back to the southern city of Nabatieh. Instead, they decided to wait things out in Sidon, a bit closer to home.
Associated Press writer Isabel DeBre and AP journalists Hussein Mallah and Fadi Tawil in Beirut, Michelle Price in Washington and Melanie Lidman in Eilat, Israel, contributed to this report.
A first responder emerges through the smoke at the site of an Israeli airstrike that struck an apartment building in Beirut, Lebanon, Wednesday, April 8, 2026. (AP Photo/Bilal Hussein)
A first responder emerges through the smoke at the site of an Israeli airstrike that struck an apartment building in Beirut, Lebanon, Wednesday, April 8, 2026. (AP Photo/Bilal Hussein)
Firefighters try to put out flames at the site of an Israeli airstrike that struck an apartment building in Beirut, Lebanon, Wednesday, April 8, 2026. (AP Photo/Bilal Hussein)
Smoke rises following several Israeli airstrikes in Beirut, Lebanon, Wednesday, April 8, 2026. (AP Photo/Hassan Ammar)
People gather at the site of an Israeli airstrike that hit an apartment building in Beirut, Lebanon, Wednesday, April 8, 2026. (AP Photo/Hussein Malla)
First responders work at the site of an Israeli airstrike that struck an apartment building in Beirut, Lebanon, Wednesday, April 8, 2026. (AP Photo/Bilal Hussein)
A woman is assisted at the site of an Israeli airstrike that struck an apartment building in Beirut, Lebanon, Wednesday, April 8, 2026. (AP Photo/Bilal Hussein)
Smoke rises following an Israeli airstrike on a building in Beirut, Lebanon, Wednesday, April 8, 2026. (AP Photo/Hassan Ammar)
