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Reshaping AI-Powered Customer Service and CX with Five Pillars of Next-Gen AI
NEW YORK, June 10, 2025 /PRNewswire/ -- Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month. The move elevates Sobot AI with five pillars, including Omnichannel AI, Scenario-Based AI, Multi-Faceted AI, Generative AI and Secure AI to create an experience-led, easy-to-use, and efficiency-driven solution.
Sobot Aims to Deliver Intelligent yet More Human-like Service
AI has quickly become central to digital transformation in customer service. According to MarketsandMarkets, the global AI-for-customer-service market was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030. Yet 52% of customers prefer human interaction for its empathy, while another 42% favor a blend of AI and human support.
While some customers find AI insufficiently human, its adoption in customer service is now irreversible. Customer service solution providers must therefore balance customer expectations with the power of AI.
"Fed up with limited contextual comprehension, inflexible responses, and poor emotional perception, customers want their needs understood and met," said Yi Xu, CEO of Sobot. "Our 'AI-First' strategy doesn't just automate processes; it aims to provide intelligent but more human-like services."
Highlight of Sobot's AI-First Strategy: Five Pillars of Next-Gen AI
Omnichannel AI - Ensuring Seamless, Efficient Experience Across All Channels
Sobot AI integrates websites, mobile apps, social platforms such as Facebook, Instagram and WhatsApp, plus email, phone calls and SMS. Beyond online chat, it includes AI voicebot that can handle inbound and outbound calls. Sobot AI also unifies and connects information of all channels, giving customers a seamless experience wherever they start.
Scenario-Based AI - Providing Industry-Specific Solutions
Sobot AI is never limited to fixed functions, it keeps upgrading and extending, making it suitable for various industries. Designed especially for retail and e-commerce, Sobot AI spans the entire purchase journey. It answers pre-sales inquiries 24/7, converting browsers into buyers; it sends personalized recommendations during checkout to increase the sales volume; it resolves post-sales issues quickly to boost customer satisfaction.
Multi-Faceted AI - Supporting Customers, Agents and Administrators
Sobot AI supports multiple roles during the process of customer service.
For customers, Sobot AI Agent learns from the knowledge base to deliver accurate, humanized service.
For human agents, Sobot AI Copilot suggests replies and drafts summaries, raising efficiency.
For administrators, Sobot AI Insight supplies detailed dashboards to optimize operations.
Generative AI - Combining Multiple Advanced LLMs and SLMs
Powered by leading LLMs (Large Language Models) such as OpenAI and DeepSeek, Sobot AI boasts powerful generative capacity able to decompose knowledge, retrieve the most relevant content, and intelligently composes accurate responses. Sobot AI is also powered by several SLMs (Small Language Models), which is helpful to create industry-oriented solutions, enhancing the accuracy and professionalism of customer service.
Secure AI - Guaranteeing Global Data Privacy and Compliance
Sobot aligns its platform with country-specific regulations and holds a number of internationally recognized certifications in information, cloud, and system security. Regional data centers in the United States, Europe, Singapore, and other locations ensure reliable performance worldwide.
Sobot is Committed to Reshaping Customer Service with Humanized AI
Alongside its "AI-First" strategy, Sobot has refreshed its website, especially the AI Solution page so customers can easily learn more about the basic features, use cases, benefits, and more of Sobot AI. And just as what is shown in its website, Sobot's new generation of AI is committed to creating "experience-led, easy-to-use and efficiency-driven AI for CX".
Xu added, "Our strategy prioritizes customer experience, but it is equally valuable for businesses. The five pillars are its cornerstone, yet their essence is humanization. Sobot will continue to practice this vision, helping more customers and companies reshape service through humanized AI."
For more information, please visit https://www.sobot.io/.
Reshaping AI-Powered Customer Service and CX with Five Pillars of Next-Gen AI
NEW YORK, June 10, 2025 /PRNewswire/ -- Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month. The move elevates Sobot AI with five pillars, including Omnichannel AI, Scenario-Based AI, Multi-Faceted AI, Generative AI and Secure AI to create an experience-led, easy-to-use, and efficiency-driven solution.
Sobot Aims to Deliver Intelligent yet More Human-like Service
AI has quickly become central to digital transformation in customer service. According to MarketsandMarkets, the global AI-for-customer-service market was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030. Yet 52% of customers prefer human interaction for its empathy, while another 42% favor a blend of AI and human support.
While some customers find AI insufficiently human, its adoption in customer service is now irreversible. Customer service solution providers must therefore balance customer expectations with the power of AI.
"Fed up with limited contextual comprehension, inflexible responses, and poor emotional perception, customers want their needs understood and met," said Yi Xu, CEO of Sobot. "Our 'AI-First' strategy doesn't just automate processes; it aims to provide intelligent but more human-like services."
Highlight of Sobot's AI-First Strategy: Five Pillars of Next-Gen AI
Omnichannel AI - Ensuring Seamless, Efficient Experience Across All Channels
Sobot AI integrates websites, mobile apps, social platforms such as Facebook, Instagram and WhatsApp, plus email, phone calls and SMS. Beyond online chat, it includes AI voicebot that can handle inbound and outbound calls. Sobot AI also unifies and connects information of all channels, giving customers a seamless experience wherever they start.
Scenario-Based AI - Providing Industry-Specific Solutions
Sobot AI is never limited to fixed functions, it keeps upgrading and extending, making it suitable for various industries. Designed especially for retail and e-commerce, Sobot AI spans the entire purchase journey. It answers pre-sales inquiries 24/7, converting browsers into buyers; it sends personalized recommendations during checkout to increase the sales volume; it resolves post-sales issues quickly to boost customer satisfaction.
Multi-Faceted AI - Supporting Customers, Agents and Administrators
Sobot AI supports multiple roles during the process of customer service.
For customers, Sobot AI Agent learns from the knowledge base to deliver accurate, humanized service.
For human agents, Sobot AI Copilot suggests replies and drafts summaries, raising efficiency.
For administrators, Sobot AI Insight supplies detailed dashboards to optimize operations.
Generative AI - Combining Multiple Advanced LLMs and SLMs
Powered by leading LLMs (Large Language Models) such as OpenAI and DeepSeek, Sobot AI boasts powerful generative capacity able to decompose knowledge, retrieve the most relevant content, and intelligently composes accurate responses. Sobot AI is also powered by several SLMs (Small Language Models), which is helpful to create industry-oriented solutions, enhancing the accuracy and professionalism of customer service.
Secure AI - Guaranteeing Global Data Privacy and Compliance
Sobot aligns its platform with country-specific regulations and holds a number of internationally recognized certifications in information, cloud, and system security. Regional data centers in the United States, Europe, Singapore, and other locations ensure reliable performance worldwide.
Sobot is Committed to Reshaping Customer Service with Humanized AI
Alongside its "AI-First" strategy, Sobot has refreshed its website, especially the AI Solution page so customers can easily learn more about the basic features, use cases, benefits, and more of Sobot AI. And just as what is shown in its website, Sobot's new generation of AI is committed to creating "experience-led, easy-to-use and efficiency-driven AI for CX".
Xu added, "Our strategy prioritizes customer experience, but it is equally valuable for businesses. The five pillars are its cornerstone, yet their essence is humanization. Sobot will continue to practice this vision, helping more customers and companies reshape service through humanized AI."
For more information, please visit https://www.sobot.io/.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Reveals "AI-First" Strategy for Delivering Human-like Customer Service
At Anker Day 2026, Anker Innovations marks its 15th anniversary by unveiling THUS™ - ANKER's first neural-net Compute-in-Memory AI audio chip - and a new generation of products across soundcore and eufy.
NEW YORK and Bellevue, Wash., May 22, 2026 /PRNewswire/ -- Anker Innovations is hosting Anker Day 2026: Where Ultimate Meets Possible, its annual brand event to showcase the newest product launches and technology break-throughs across its portfolio. Where Ultimate Meets Possible will bring together media, retail buyers and key influencers for an exclusive look at what's next in consumer electronics, spanning premium audio, home energy and the smart home appliances.
Where Ultimate Meets Possible will be held at STORIED in New York City, an invite-only experience featuring keynote presentations, hands-on product demonstrations and a deep dive into the company's latest innovations.
Anker Day 2026 debuted innovations across three brands: soundcore's Liberty 5 Pro and Pro Max — the first earbuds powered by Anker's new THUS™ AI chip — alongside VibeOS AI platform and Nebula SpaceFlow; Anker SOLIX's S2000, the world's longest-lasting 2kWh home backup power station; and eufy's EdgeAgent™, a local AI home security agent, plus new baby care products.
Started With Power
Anker was founded in 2011 and released its first product in the following year: a 4,500mAh ultra-slim power bank. It was a modest beginning, but behind it was an engineering conviction that would shape everything that followed. If technology is going to make a meaningful difference in people's lives, it has to be built to the highest possible standard.
2012 - The Beginning
Anker's first product: a 4,500mAh ultra-slim power bank - the start of a commitment to putting well-engineered, reliable power in people's hands.
2013 - PowerIQ™
Introduced PowerIQ™, enabling fast-charging compatibility across both iOS and Android - setting the standard for universal charging intelligence.
2018 - GaN from Aerospace
An early adopter of Gallium Nitride (GaN) from aerospace applications for consumer charging - delivering a 40% size reduction without sacrificing output.
2019 - World's Smallest 18W Charger
Delivered the world's smallest 18W charger at the time - proving that ultimate performance and ultra-compact form are not a trade-off.
2022 - GaNPrime™
Pioneered high-power multi-port chargers with dynamic power distribution - intelligently allocating power across multiple devices simultaneously.
2023 - 240W Wall Charger
Delivered the industry's highest-power 240W wall charger at the time - meeting the demands of the most power-hungry professional setups.
2024 - InstaCord™ & UltraDura™
In 2024, InstaCord™ became Anker's most advanced retractable‑cable technology and UltraDura™ achieved industry‑leading durability.
2025 - GaNPrime™ 2.0 • PowerIQ™ 5.0 • AnkerSense™ View • TurboBoost™
GaNPrime™ 2.0 (most advanced fast charging), PowerIQ™ 5.0 (smartest compatibility), AnkerSense™ View (intelligent display technology), and TurboBoost™ for ultra-fast power bank recharging. The pursuit never stops.
Fifteen years. Eight technology generations. Every breakthrough driven by one and only promise: seeking the ultimate innovation, not as an end in itself, but because technology built to its highest standard is how we put the possibilities people want in their lives within reach. Technology in service of people. That is what this pursuit has always meant.
Today's Milestone: Anker Thus™
For 80 years, chip design has followed the same logic established by John von Neumann in 1945: separate the processor from memory, and shuttle data between them one instruction at a time. For eight decades across mainframes, desktops, and data centers, this model worked. AI breaks that assumption. A neural network draws on millions of learned parameters all at once - and in a wearable device, moving that data between memory and processor consumes more than 90 percent of chip power, leaving almost nothing for actual computation.
THUS™ applies a different principle: embed computation directly inside NOR Flash memory cells, where the model already lives. The model parameters never have to move. The energy previously consumed by data movement is redirected entirely to computation.
The first THUS™ AI chip debuts in earbuds, delivering up to 150 times more AI computing power on the environmental noise cancellation task than Anker's previous-generation flagship earphones.
Clear Calls - the chip's first disclosed feature - runs a large neural network entirely on-device, anchored by eight MEMS microphones and two bone conduction sensors, for a significantly clear call in any environment. Additional AI-powered features including Signature Sound and Voice Control debuted at Anker Day.
"Every AI chip built until now stores the model on one side and does the computation on the other. To think, the device has to carry all those parameters across, many times per second, every single inference. THUS™ puts the computation where the model already lives. The model never has to move again."
- Steven Yang, Founder and CEO, Anker Innovations
THUS™ takes inspiration from "Thus have I heard", a Buddhist phrase that reflects direct transmission - knowledge conveyed as it was experienced, without distortion.
All performance figures are based on internal Anker lab tests. The 150× AI computing power figure applies specifically to the environmental noise cancellation task and reflects the architectural change from rule-based to neural-net AI processing. It is not a general performance claim and does not reflect a process node upgrade. The environmental noise cancellation workload referenced here runs as an on-device neural network model on the first THUS™ chip.
Anker soundcore Liberty 5 Pro: The First Product Powered by Anker Thus™
The soundcore Liberty 5 Pro and Liberty 5 Pro Max are the first two products to ship with the THUS™ chip. Their positioning is organized around three on-device intelligence layers the chip enables - understanding, adapting, and tuning - each representing a function earbuds could not credibly perform before neural-net AI became viable at this scale. Coming to the market soon.
15 Years, One Promise
From our first power bank to a proprietary AI chip in 2026 - the categories we build in keep expanding, and so does the scope of what technology can do for people's lives. Our promise has been one and only, seeking the ultimate innovation, with the conviction that technology built to its highest standard makes the possibilities people want in their lives the ones they can actually live. Fifteen years is long enough to know that trust is earned slowly. Fifteen years in. The pursuit continues.
About Anker Innovations
Anker Innovations is a global consumer technology company driven by ultimate innovation, creating products that help people power, create, connect, and live more freely. Founded in 2011, Anker Innovations serves more than 200 million consumers across 146 countries and regions. Learn more at anker.com.
DISCLAIMER
*Statements in this news release that are not statements of historical fact may include forward-looking statements regarding future events or the future financial performance of the company. We wish to caution you that such statements are just predictions and that actual events or results may differ materially. Forward-looking statements involve a number of risks and uncertainties surrounding competitive and industry conditions, market acceptance for the company's products, risks of litigation, technological changes, developing industry standards and other factors related to the company's businesses. The actions referred to in this press release are not an admission or acknowledgement of any claim or allegation. The Company reserves all of its rights.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
15 Years of Seeking Ultimate Innovation: From Power Banks to Proprietary AI THUS™ Chip
15 Years of Seeking Ultimate Innovation: From Power Banks to Proprietary AI THUS™ Chip
15 Years of Seeking Ultimate Innovation: From Power Banks to Proprietary AI THUS™ Chip
