Levelpath Expands AI-Native Platform with Newly Released AI Front Door and Pipeline

SAN FRANCISCO--(BUSINESS WIRE)--Jun 16, 2025--

Levelpath, For most employees, engaging with procurement feels like navigating a maze—complex forms, unclear processes, and endless back-and-forth that delays critical business initiatives. Today, Levelpath, the leading AI-native procurement platform, announced the launch of two breakthrough innovations that eliminate this friction: AI Front Door, a conversational interface that uses Levelpath's Hyperbridge reasoning engine to guide users to the right workflows through natural language, and Pipeline, a centralized project visibility layer that brings real-time insight into procurement priorities and performance.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250616332532/en/

These features continue Levelpath’s mission to eliminate the complexity of traditional procurement tools through intelligent automation, an intuitive user experience and enterprise-grade architecture designed to delight the business in the AI-native era.

"Procurement teams must move with urgency without sacrificing strategic insight. With AI Front Door and Pipeline, we are removing the friction that slows them down,” said Alex Yakubovich, Co-founder and CEO of Levelpath. “AI Front Door simplifies the user experience through intelligent guidance, and Pipeline gives teams a clear view of every project in flight, making it easier to prioritize work and demonstrate value. Together, these tools help organizations reduce complexity and operate with greater focus."

AI Front Door marks the latest expansion of Levelpath's AI-native capabilities, designed to delight business stakeholders while empowering procurement teams to deliver exceptional service across the enterprise. By combining natural language input with contextual awareness, AI Front Door eliminates friction for employees seeking procurement support, enabling them to simply describe their needs and be intelligently guided to the right workflows. This breakthrough allows procurement teams to transform their internal customer experience, moving beyond traditional barriers to create seamless, efficient interactions that drive measurable business outcomes.

Customers are already seeing measurable results with Levelpath's approach. TreeHouse Foods achieved over 200% return on investment in just six weeks by completely redesigning their claims intake process, eliminating spreadsheets and manual routing through Levelpath's intelligent automation.

"That level of efficiency at such a low investment is very rare," said Jim O'Rourke, former CPO at TreeHouse Foods. "The new AI front door and Pipeline capabilities unlock visibility, control and value in the long-overlooked tail spend where there was none before."

AI Front Door: A New Conversational Experience

The new AI front-door experience makes navigating organizational procurement policies and procedures intuitive and effortless. Enabled by Levelpath's Hyperbridge reasoning engine, stakeholders can type freeform into a chat window and be intelligently routed to the appropriate intake form to support requested procurement activities. The platform interprets the user's request, understands the context of their needs, and applies the organization's specific policies and procedures to guide them through the correct procurement process.

If clarification is needed, Levelpath's AI will ask targeted questions based on the organization's unique intake structure and policy requirements. For example, if a stakeholder requests to make a purchase, the AI will guide them through their organization's specific approval categories and compliance requirements. Once the AI understands what the stakeholder needs, it routes them to the correct workflow while pre-populating available information according to organizational policies.

This feature eliminates the need to manually research organizational policies or memorize complex procurement procedures. Instead, stakeholders can simply describe their needs in natural language, and the platform automatically applies the relevant organizational guidelines and compliance requirements.

AI Front Door seamlessly integrates with each organization's existing policies and approval structures without requiring changes to established procedures. By making organizational procurement policies more accessible and easier to navigate, Levelpath enables teams to spend less time deciphering compliance requirements and more time driving business results.

Pipeline: Real-Time Visibility Into Every Project

Pipeline allows teams to centrally visualize every procurement project from initial identification through completion in the Levelpath Hub. It surfaces critical metadata such as estimated spend, projected and actual savings, contract value, suppliers and project status in one accessible location.

Projects are created either through intake or directly in the Hub. From there, key fields such as requester, department and estimated spend are automatically populated and updated as the project progresses through workflow steps from initiation to completion.

Pipeline equips procurement and finance leaders with a unified, real-time view of their active and upcoming work. This makes it easier to allocate resources, track financial performance and align procurement activities with broader business goals. Users can filter projects by supplier, department, legal entity, region, cost center and other variables to focus on the most strategically important business issues.

By highlighting key savings metrics and project outcomes, Pipeline shifts procurement from reactive task management to proactive value generation. The platform supports strategic planning by helping teams align on high-impact projects, rebalance workloads based on capacity and priorities, and clearly demonstrate their contribution to organizational success. This visibility enables procurement leaders to showcase the tangible value their teams deliver while ensuring resources are directed toward initiatives that drive the greatest business impact.

Enhancements planned for later this quarter will include saved views, quick project summaries and filters based on project start and creation dates. These features will support more effective quarterly planning and allow organizations to surface trends, track impact and stay aligned at every stage of the procurement lifecycle.

The New Foundation for Strategic Procurement

Procurement is undergoing a structural shift. No longer bound by the constraints of legacy systems, leading organizations are embracing AI-native platforms that streamline operations, improve visibility and unlock enterprise-wide value. With AI Front Door and Pipeline, Levelpath gives procurement teams the ability to initiate transactional tasks through natural language and focus on strategic execution.

“We’re leaving behind monolithic legacy systems in favor of AI-native platforms built for operational efficiency,” said Dr. Elouise Epstein. “By automating transactional noise and streamlining workflows, sourcing, payments, contracts, we enable procurement professionals to focus where it matters: managing risk, building supplier relationships and unlocking competitive intelligence.”

The era of procurement as a reactive business function is reaching its end. With intelligent automation, seamless user experiences and real-time insight, organizations now have a path forward that matches the speed and complexity of modern business.

Supporting Procurement Leaders Through Technology Investment Success

Levelpath has published a comprehensive white paper, " Getting to Yes: The CPO's Guide to Technology Investment Approval, " designed to help procurement leaders secure approval and drive adoption of critical technology initiatives. The guide provides actionable strategies for overcoming common implementation barriers, from budget constraints and stakeholder resistance to change management complexities.

The whitepaper addresses the unique challenges procurement teams face when advocating for AI investments, including how to build compelling business cases that resonate with finance and IT stakeholders, navigate organizational politics, and demonstrate measurable ROI. With AI transformation accelerating across enterprises, procurement leaders need proven frameworks to position their teams as strategic value drivers rather than cost centers.

Key insights include the Power Framework for stakeholder engagement, strategies for quantifying efficiency gains, and methods for avoiding common failure patterns that derail technology projects before they deliver results. The guide also provides specific guidance on communicating AI benefits in language that resonates with different organizational functions, from technical specifications for IT teams to ROI projections for CFOs.

Download " Getting to Yes: The CPO's Guide to Technology Investment Approval " to access practical tools that help procurement teams secure investment, drive adoption, and deliver transformational results through AI-native solutions.

To learn more about Levelpath's AI-native procurement platform, visit https://www.levelpath.com/

About Levelpath

Levelpath is the AI-native procurement platform transforming how global enterprises manage indirect spend. Built from the ground up for the AI era, our platform unifies procurement operations through intelligent automation, featuring an intuitive stakeholder interface, advanced workflow orchestration, and our proprietary Hyperbridge reasoning engine that delivers real-time intelligence and complete visibility across all procurement activities. Trusted by leading Fortune enterprises worldwide, including Ace Hardware, Amgen, Coupang, Fortrea, GATX, SiriusXM, SSM Health, and Western Union, Levelpath's AI-native architecture enables organizations to collaborate smarter, operate faster, and scale procurement operations that drive measurable business value.

Headquartered in San Francisco, Levelpath is backed by Benchmark, Redpoint Ventures, Menlo Ventures, NewView Capital, and World Innovation Lab. Learn more at levelpath.com or connect with us on LinkedIn.

Levelpath's newly released features: AI Front Door and Pipeline

Uvira, CONGO (AP) — A climate of fear reigned Saturday in Uvira, a strategic city in eastern Congo, days after it fell to the Rwanda -backed M23 group, as fighting in the region escalated despite a U.S. mediated peace deal.

The Associated Press gained rare access to the city, which was the Congo government’s last major foothold in South Kivu province after the provincial capital of Bukavu fell to the rebels in February. Its capture allows the rebels to consolidate a broad corridor of influence across the east.

M23 said it took control of Uvira earlier this week, following a rapid offensive launched at the start of the month. Along with the more than 400 people killed, about 200,000 have been displaced, regional officials say.

On Saturday, the situation in Uvira still had not returned to normal. There was absolute silence and no traffic, apart from military jeeps circulating on the empty streets. The banks were closed and people have not resumed their jobs — only a few dared to go out during the day, and no one ventured outside after sunset, with armed M23 fighters patrolling the city.

“Some people left the city, but we stayed," Maria Esther, a 45-year-old mother of 10, told AP. “But the situation hasn’t returned to normal, we haven’t resumed our usual activities because there’s no money circulating.”

Joli Bulambo, another resident of Uvira, said: “People thought that the situation that had happened in Goma with the deaths would be the same here in Uvira, but fortunately, there were not many deaths because God helped."

The rebels’ latest offensive comes despite a U.S.-mediated peace agreement signed last week by the Congolese and Rwandan presidents in Washington.

The United States accused Rwanda of violating the agreement by backing a deadly new rebel offensive in the mineral-rich eastern Congo, and warned that the Trump administration will take action against “spoilers” of the deal.

The accord didn’t include the rebel group, which is negotiating separately with Congo and agreed earlier this year to a ceasefire that both sides accuse the other of violating. However, it obliges Rwanda to halt support for armed groups like M23 and work to end hostilities.

Marco Rubio, U.S. Secretary of State, said on X on Saturday: “Rwanda’s actions in eastern DRC are a clear violation of the Washington Accords signed by President Trump, and the United States will take action to ensure promises made to the President are kept.”

There was no immediate reaction from Rwanda.

The rebels’ advance pushed the conflict to the doorstep of neighboring Burundi, which has maintained troops in eastern Congo for years, heightening fears of a broader regional spillover.

More than 100 armed groups are vying for a foothold in mineral-rich eastern Congo, near the border with Rwanda, most prominently M23. The conflict has created one of the world’s most significant humanitarian crises, with more than 7 million people displaced, according to the U.N. agency for refugees.

Local U.N. partners report that more than 200,000 people have been displaced across the province since Dec. 2. Civilians also have crossed into Burundi, and there have been reports of shells falling in the town of Rugombo, on the Burundian side of the border, raising concerns about the conflict spilling over into Burundian territory.

Congo, the U.S. and U.N. experts accuse Rwanda of backing M23, which has grown from hundreds of members in 2021 to around 6,500 fighters, according to the U.N.

Congo’s Foreign Minister Thérèse Kayikwamba Wagner on Friday accused Rwanda of trampling on the peace agreement, which she described as bringing “hope of a historic turning point.”

She warned, however, that the “entire process … is at stake,” and urged the Security Council to impose sanctions against military and political leaders responsible for the attacks, ban mineral exports from Rwanda and prohibit it from contributing troops to U.N. peacekeeping missions.

“Rwanda continues to benefit, especially financially but also in terms of reputation, from its status as a troop-contributing country to peacekeeping missions,” Wagner told AP.

Bertrand Bisimwa, deputy coordinator of the AFC/M23 rebel movement told AP in an exclusive interview Friday that peace commitments have remained largely theoretical. “Regardless of the ceasefire agreements we sign and the mutual commitments we make, nothing is implemented on the ground,” he said.

Asked about the expansion of M23 operations toward the Uvira region, Bisimwa said the region was a long-standing hot spot of ethnic tensions and violence. “For a long time, people were attacked and killed because of their community affiliation,” he said.

On Friday, Rwanda’s Foreign Minister Olivier Nduhungirehe told diplomats that Congo had declared it would continue fighting in M23 recaptured territories and it was only after M23 retaliated that the international community “suddenly woke up.”

“The DRC has openly declared that it would not observe any ceasefire and would instead continue fighting to recapture territories held by the AFC/M23, even as the peace process unfolded," he said.

While Rwanda denies the claim that it backs M23, it acknowledged last year that it has troops and missile systems in eastern Congo, allegedly to safeguard its security. U.N. experts estimate there are up to 4,000 Rwandan forces in Congo.

Associated Press writers Ruth Alonga in Goma, Congo, and Evelyne Musambi in Nairobi, Kenya, contributed to this report.

Soldiers patrol as thousands of people fleeing fighting in Congo's South Kivu province arrive in Cibitoke, Kansega, Burundi, Thursday, Dec. 11, 2025. (AP Photo/Berthier Mugiraneza)

Internally displaced people (IDPs) fleeing fighting in Congo's South Kivu province arrive in Cibitoke, Kansega, Burundi, Thursday, Dec. 11, 2025. (AP Photo/Berthier Mugiraneza)

Internally displaced people (IDPs) who fled fighting in Congo's South Kivu province prepare a meal in Cibitoke, Kansega, Burundi, Thursday, Dec. 11, 2025. (AP Photo/Berthier Mugiraneza)

Internally displaced people (IDPs) fleeing fighting in Congo's South Kivu province arrive in Cibitoke, Kansega, Burundi, Thursday, Dec. 11, 2025. (AP Photo/Berthier Mugiraneza)

FILE - Democratic Republic of the Congo's Foreign Minister Therese Kayikwamba Wagner attends a signing ceremony for a peace agreement between Rwanda and the Democratic Republic of the Congo at the State Departmentin Washington, June 27, 2025. (AP Pho to/Mark Schiefelbein, File)