 |
AI embedded in process delivers 9x ROI, reduces manual effort by up to 90%, with 100% data extraction accuracy.
SYDNEY, June 18, 2025 /PRNewswire/ -- Appian (NASDAQ: APPN) today announced that the National Injury Insurance Scheme Queensland (NIISQ) is building a digitally capable workforce using the Appian Platform and its generative AI (GenAI) capabilities. NIISQ supports individuals seriously injured in motor vehicle accidents on Queensland roads. They are developing participant-centred services, making data-driven decisions, and embracing new technology.
In partnership with Roboyo, the Appian AI solution delivered a 9x ROI and reduced manual effort by up to 90%. Invoice processing times also dropped to under 24 hours.
"The NIISQ Agency is committed to refining and enhancing the participant journey and better serving our community's needs," said Peter How, NIISQ's General Manager for Innovation and Delivery. "Working with Appian and Roboyo, we've successfully shortened a key process from five days to less than a day. We've also completely done away with a cumbersome 20-page document that used to require input from multiple departments. This transformation goes beyond mere automation; it's about redesigning our workflows to be smarter and more focused on our participants, making sure every action we undertake is truly beneficial to those we serve."
The solution uses Appian's GenAI capabilities that extracts and identifies fields for invoice processing. Previously, invoice processing took over a week each month, delaying vendor payments and leaving the Accounts Payable (AP) team with an unsatisfying, error-prone task. By deploying Appian's GenAI combined with optical character recognition (OCR) technology, the NIISQ AI Lab team rapidly achieved 100% data extraction accuracy. Within the first week, a team member trained in just 10 minutes was able to process three times their usual daily invoice volume.
NIISQ's Director of Innovation, Vivienne Neilan, and her AI Lab team worked closely with business stakeholders to identify manual invoice processing as the critical opportunity for AI enhancement, supporting their goal to improve participant experiences. "Only days into the testing and experimentation phase, it was clear Appian's AI agents would deliver impactful results that would far exceed our initial improvement benchmark," Ms Neilan said.
The project used Appian AI agents out-of-the-box, focusing on new GenAI functionality available in the unstructured document suite. The goal was to improve rapid implementation and delivery of projects that drive tangible outcomes for the NIISQ Agency and its stakeholders. The project has enabled several members of the AP team to pivot from data entry to greater value-add roles.
"Excitement from the AP team has been contagious across the business, showcasing a real AI use case which has helped to promote the opportunities AI can offer while dispelling some of the fear and uncertainty that can come with new technologies," said Ms Neilan. "The new system went live in December, representing one of NIISQ's fastest times to market from idea to implementation. This was thanks in part to the AP team's willingness to embrace change and lead by example, helping the wider team realise the benefits of GenAI."
The NIISQ Agency is committed to providing lifetime treatment, care, and support for individuals with serious personal injuries – annually taking on about 100 new participants needing lifelong care. By enhancing the way it manages complex participant journeys, the NIISQ Agency has now improved participant care outcomes for those individuals.
"This transformation has fundamentally altered our way of working. To the point where it is hard to recall how we operated without it before," said Robbie McLean, General Manager Business and Advisory Services at NIISQ.
"This collaboration exemplifies how AI, when strategically embedded into workflows, can unlock far more than efficiency—it can reshape how public service organisations operate," said Dan Cooke, Chief Business Officer Australia at Roboyo. "Our partnership with NIISQ and Appian highlights how intelligent orchestration, rapid implementation, and human-centric design can drive scalable, lasting value."
Together, Roboyo and Appian helped NIISQ accelerate their AI journey from experimentation to full-scale impact. This partnership not only streamlined workflows, and empowered NIISQ's teams to focus on more meaningful, participant-centric work, but also laid the groundwork for future innovation across the agency's participant services.
"Appian is proud to be working with the NIISQ Agency and Roboyo to deliver tangible participant interaction improvements," concluded Luke Thomas, Vice President Asia Pacific & Japan at Appian. "Our iterative approach to development, which has seen over 80 deployments at NIISQ in the past two years, is a testament to our commitment to delivering incremental value. The Appian Platform has proven to be operationally resilient and secure, offering a cloud-based application that supports the NIISQ Agency and delivers a streamlined and consistent onboarding process."
Learn how the Appian Platform can empower your organisations to orchestrate complex processes with AI at the core.
About Appian
Appian is The Process Company. We deliver a software platform that helps organisations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across various industries. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian on LinkedIn and X (formerly Twitter).
Photo - https://mma.prnasia.com/media2/2714535/NIISQ_and_Appian_AI.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/1948800/Appian_400px_Blank_Logo.jpg?p=medium600
AI embedded in process delivers 9x ROI, reduces manual effort by up to 90%, with 100% data extraction accuracy.
SYDNEY, June 18, 2025 /PRNewswire/ -- Appian (NASDAQ: APPN) today announced that the National Injury Insurance Scheme Queensland (NIISQ) is building a digitally capable workforce using the Appian Platform and its generative AI (GenAI) capabilities. NIISQ supports individuals seriously injured in motor vehicle accidents on Queensland roads. They are developing participant-centred services, making data-driven decisions, and embracing new technology.
In partnership with Roboyo, the Appian AI solution delivered a 9x ROI and reduced manual effort by up to 90%. Invoice processing times also dropped to under 24 hours.
"The NIISQ Agency is committed to refining and enhancing the participant journey and better serving our community's needs," said Peter How, NIISQ's General Manager for Innovation and Delivery. "Working with Appian and Roboyo, we've successfully shortened a key process from five days to less than a day. We've also completely done away with a cumbersome 20-page document that used to require input from multiple departments. This transformation goes beyond mere automation; it's about redesigning our workflows to be smarter and more focused on our participants, making sure every action we undertake is truly beneficial to those we serve."
The solution uses Appian's GenAI capabilities that extracts and identifies fields for invoice processing. Previously, invoice processing took over a week each month, delaying vendor payments and leaving the Accounts Payable (AP) team with an unsatisfying, error-prone task. By deploying Appian's GenAI combined with optical character recognition (OCR) technology, the NIISQ AI Lab team rapidly achieved 100% data extraction accuracy. Within the first week, a team member trained in just 10 minutes was able to process three times their usual daily invoice volume.
NIISQ's Director of Innovation, Vivienne Neilan, and her AI Lab team worked closely with business stakeholders to identify manual invoice processing as the critical opportunity for AI enhancement, supporting their goal to improve participant experiences. "Only days into the testing and experimentation phase, it was clear Appian's AI agents would deliver impactful results that would far exceed our initial improvement benchmark," Ms Neilan said.
The project used Appian AI agents out-of-the-box, focusing on new GenAI functionality available in the unstructured document suite. The goal was to improve rapid implementation and delivery of projects that drive tangible outcomes for the NIISQ Agency and its stakeholders. The project has enabled several members of the AP team to pivot from data entry to greater value-add roles.
"Excitement from the AP team has been contagious across the business, showcasing a real AI use case which has helped to promote the opportunities AI can offer while dispelling some of the fear and uncertainty that can come with new technologies," said Ms Neilan. "The new system went live in December, representing one of NIISQ's fastest times to market from idea to implementation. This was thanks in part to the AP team's willingness to embrace change and lead by example, helping the wider team realise the benefits of GenAI."
The NIISQ Agency is committed to providing lifetime treatment, care, and support for individuals with serious personal injuries – annually taking on about 100 new participants needing lifelong care. By enhancing the way it manages complex participant journeys, the NIISQ Agency has now improved participant care outcomes for those individuals.
"This transformation has fundamentally altered our way of working. To the point where it is hard to recall how we operated without it before," said Robbie McLean, General Manager Business and Advisory Services at NIISQ.
"This collaboration exemplifies how AI, when strategically embedded into workflows, can unlock far more than efficiency—it can reshape how public service organisations operate," said Dan Cooke, Chief Business Officer Australia at Roboyo. "Our partnership with NIISQ and Appian highlights how intelligent orchestration, rapid implementation, and human-centric design can drive scalable, lasting value."
Together, Roboyo and Appian helped NIISQ accelerate their AI journey from experimentation to full-scale impact. This partnership not only streamlined workflows, and empowered NIISQ's teams to focus on more meaningful, participant-centric work, but also laid the groundwork for future innovation across the agency's participant services.
"Appian is proud to be working with the NIISQ Agency and Roboyo to deliver tangible participant interaction improvements," concluded Luke Thomas, Vice President Asia Pacific & Japan at Appian. "Our iterative approach to development, which has seen over 80 deployments at NIISQ in the past two years, is a testament to our commitment to delivering incremental value. The Appian Platform has proven to be operationally resilient and secure, offering a cloud-based application that supports the NIISQ Agency and delivers a streamlined and consistent onboarding process."
Learn how the Appian Platform can empower your organisations to orchestrate complex processes with AI at the core.
About Appian
Appian is The Process Company. We deliver a software platform that helps organisations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across various industries. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian on LinkedIn and X (formerly Twitter).
Photo - https://mma.prnasia.com/media2/2714535/NIISQ_and_Appian_AI.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/1948800/Appian_400px_Blank_Logo.jpg?p=medium600
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
NIISQ Transforms Injury Claims Journey with Appian AI
The Initiative Aims to Address the Pain Points of Family Filmmaking
BEIJING, Dec. 13, 2025 /PRNewswire/ -- On December 6th, the 3rd FamilyLens International Film Festival opened in Beijing. SmallRig, a global specialized provider of imaging solutions, collaborating with FamilyLens, is empowering family filmmaking through various initiatives, including the Family Filmmaking Co-Creation Initiative, a dedicated family filmmaking kit, and a social impact screening program.
Deepening the "Co-Creation Initiatives"
The Co-Creation Initiatives are a series of global creative initiatives open to filmmakers and image creators worldwide. Through deep collaboration across multiple dimensions — including product co-creation, discovery and promotion, and content co-creation — SmallRig aims to expand the boundaries of mobile filmmaking and bring the spirit of Free Your Dream to life with creators everywhere.
Following the launch of the Mobile Filmmaking Co-Creation Initiative at the 14th International Smartphone Film Festival, SmallRig announced the launch of the Family Filmmaking Co-Creation Initiative on December 6th at the 3rd FamilyLens International Film Festival. The initiative invites global creators and every family to participate, focusing on three core directions: product co-creation, work promotion, and content co-creation, to explore the possibilities of family filmmaking for everyone.
Mr. Zhou Yang, Founder and CEO of SmallRig, shared the inspiration for the initiative: "The initiative is rooted in the immense universality and profound emotional depth inherent in family narratives, which serve as a common emotional bond connecting global audiences. We firmly believe that in this era, where everyone can be a content creator, every family can and should film their own story. The instinct to create is deeply embedded in the human spirit, and every home is the origin of countless narratives."
Gu Xue, Founder and Director of the FamilyLens International Film Festival, stated: "We hope that people and practitioners around the world who care about family movies can find suitable solutions and gain insights from the Co-Creation Initiatives. We look forward to more and more people exploring the field of 'Home' together through this initiative."
To address the pain points of family filmmaking, SmallRig officially released the SmallRig Family Filmmaking Kit at the opening ceremony. The kit includes a high-quality microphone, fill light, and a portable tripod, specifically designed to achieve "professional function democratization" and "complex feature simplification." During the FamilyLens Workshop, attendees experienced the convenience of the equipment firsthand. Many expressed that the kit truly solves many problems, enabling ordinary families to complete necessary filming without specialized photography knowledge.
Social Impact Screening Program
The 3rd FamilyLens International Film Festival is open to the public from December 6th to 14th. The festival opened with the screening of well-received documentary: K-Family Affairs. In addition to the competition section, the festival features several distinctive sections, including the Reframing Home Movies— An Italian Retrospective, Youth Film Program, Filmmaker in Focus, and the Social Impact Program. Four major awards, such as the Real-Life Portrait Award and the Artistic Exploration Award, will also be presented.
As a key component of the Co-Creation Initiatives, the SmallRig Image Development Fund partnered with the FamilyLens International Film Festival to curate the "Social Impact Screening Program." This unit focuses on elevating awareness of critical issues within the family unit, advocating for a new reflection: "Starting with Seeing, Concluding with Understanding."
Arum Nam, Director of K-Family Affairs, stated:
"Starting with the stories of your family, your friends, and yourself, I believe this personal narrative can connect directly to the bigger society."
SmallRig believes that truly meaningful social impact storytelling stems from awareness in proximity—achieved by using the lens to penetrate the daily surface and enabling a deep, empathetic "Seeing with Empathy."
The four featured works in this unit are:
- People of the Ascent
- Granny's Lost and Found
- Ruixi at Fourteen
- No Country For My Maternal Grandma
These films highlight four family issues that require "seeing": the yearning of left-behind children, the mental isolation of Alzheimer's patients, the elderly searching for subjectivity in their drifting lives, and the emotional volatility and struggle of Bipolar Disorder.
Strategic Outlook and Future Expansion
SmallRig will continue to support the Family Filmmaking Co-Creation Initiative's deep development through promotional campaigns and practical workshops focused on family movie scenarios.
The overall goal of SmallRig's Global Co-creation Initiative is to continuously explore and meet the growing, diverse needs of global creators across different vertical domains. SmallRig is committed to persistently expanding the co-creation model into more imaging sectors, collaborating with industry partners to push the boundaries of imaging and grant global creators broader creative freedom.
About SmallRig
Founded in 2013, SmallRig is an innovation-driven global company that designs and manufactures comprehensive support solutions and accessories for all content creation needs. Trusted by over four million creators globally, SmallRig pioneered the User Co-creation Design (UCD) philosophy and the DreamRig Program.
For more information, visit: www.smallrig.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
SmallRig and FamilyLens Launch Global Family Filmmaking Initiative at 3rd FamilyLens International Film Festival
SmallRig and FamilyLens Launch Global Family Filmmaking Initiative at 3rd FamilyLens International Film Festival
SmallRig and FamilyLens Launch Global Family Filmmaking Initiative at 3rd FamilyLens International Film Festival
