NEW YORK--(BUSINESS WIRE)--Jul 23, 2025--
Glassbox, a leading provider of digital experience analytics for web and mobile applications, announced Ido Ophir as its Chief Customer Officer. In this newly created executive role, Ophir will work with the company’s leadership team to scale global success programs, strengthen executive partnerships, provide upscaled service for larger enterprises and deliver measurable outcomes for clients.
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Ophir brings more than 20 years of experience in enterprise software, with deep expertise across customer success, product and professional services sectors. Prior to joining Glassbox, Ophir spent more than a decade at Personetics, where he built and scaled its global customer success and professional services organizations. Ophir has also held key roles at NICE Actimize and helped establish the company as a market leader in financial crime and compliance.
“Glassbox is built on the idea that better data leads to better experiences,” said Alex Assim, Chairman of Glassbox. “Our clients, particularly in the financial services space, expect not just insights, but a strategic partner who understands their priorities and helps them realize long-term value. Ido’s experience scaling global customer organizations in highly regulated industries makes him the ideal leader to help us deliver on that promise.”
Last month, Glassbox was named a 2025 TrustRadius Top Rated Award Winner, recognized by customer reviews as a top player in the marketing software category. Ophir joining as CCO helps further Glassbox’s commitment to its customers and their satisfaction.
“Glassbox is uniquely positioned to help financial institutions and other enterprises turn customer behavior into meaningful business outcomes,” said Ophir. “My focus is on ensuring every client receives the strategic partnership, executive engagement, and measurable results they expect from a mission-critical platform. We have the opportunity to redefine what best-in-class customer experience looks like in regulated industries, and I’m excited to join a team that’s making that a reality.”
About Glassbox:
Glassbox is a leading AI-driven platform that captures, analyzes and optimizes user interactions across all digital channels, including web and mobile. Trusted by the world’s top enterprises in highly regulated industries, Glassbox helps organizations enhance digital experiences, improve brand loyalty and drive revenue growth. By providing 100% user session capture, real-time alerts and AI-powered insights, Glassbox empowers businesses to identify and resolve customer challenges, ensure accessibility and prevent fraud attacks. Industry leaders such as Citi Bank, SoFi and Credit.com rely on Glassbox to transform data into actionable decisions. To learn more, visit www.glassbox.com.
Glassbox Appoints Ido Ophir as Chief Customer Officer
SEOUL, South Korea (AP) — A South Korean court sentenced former President Yoon Suk Yeol to five years in prison Friday in the first verdict from eight criminal trials over the martial law debacle that forced him out of office and other allegations.
Yoon was impeached, arrested and dismissed as president after his short-lived imposition of martial law in December 2024 triggered huge public protests calling for his ouster.
The most significant criminal charge against him alleges that his martial law enforcement amounted to a rebellion, and the independent counsel has requested the death sentence in the case that is to be decided in a ruling next month.
Yoon has maintained he didn’t intend to place the country under military rule for an extended period, saying his decree was only meant to inform the people about the danger of the liberal-controlled parliament obstructing his agenda. But investigators have viewed Yoon’s decree as an attempt to bolster and prolong his rule, charging him with rebellion, abuse of power and other criminal offenses.
In Friday’s case, the Seoul Central District Court sentenced Yoon for defying attempts to detain him, fabricating the martial law proclamation, and sidestepping a legally mandated full Cabinet meeting and thus depriving some Cabinet members who were not convened of their due rights to deliberate on his decree.
Judge Baek Dae-hyun said in the televised ruling that imposing “a grave punishment” was necessary because Yoon hasn’t shown remorse and has only repeated “hard-to-comprehend excuses.” The judge also restoring legal systems damaged by Yoon’s action was necessary.
Yoon’s defense team said they will appeal the ruling, which they believe was “politicized” and reflected “the unliberal arguments by the independent counsel.” Yoon’s defense team argued the ruling “oversimplified the boundary between the exercise of the president’s constitutional powers and criminal liability.”
Prison sentences in the multiple, smaller trials Yoon faces would matter if he is spared the death penalty or life imprisonment at the rebellion trial.
Park SungBae, a lawyer who specializes in criminal law, said there is little chance the court would decide Yoon should face the death penalty in the rebellion case. He said the court will likely issue a life sentence or a sentence of 30 years or more in prison.
South Korea has maintained a de facto moratorium on executions since 1997 and courts rarely hand down death sentences. Park said the court would take into account that Yoon’s decree didn’t cause casualties and didn’t last long, although Yoon hasn’t shown genuine remorse for his action.
South Korea has a history of pardoning former presidents who were jailed over diverse crimes in the name of promoting national unity. Those pardoned include strongman Chun Doo-hwan, who received the death penalty at a district court over his 1979 coup, the bloody 1980 crackdowns of pro-democracy protests that killed about 200 people, and other crimes.
Some observers say Yoon will likely retain a defiant attitude in the ongoing trials to maintain his support base in the belief that he cannot avoid a lengthy sentence but could be pardoned in the future.
On the night of Dec. 3, 2024, Yoon abruptly declared martial law in a televised speech, saying he would eliminate “anti-state forces” and protect “the constitutional democratic order.” Yoon sent troops and police officers to encircle the National Assembly, but many apparently didn’t aggressively cordon off the area, allowing enough lawmakers to get into an assembly hall to vote down Yoon’s decree.
No major violence occurred, but Yoon's stunt caused the biggest political crisis in South Korea and rattled its diplomacy and financial markets. For many, his decree, the first of its kind in more than four decades in South Korea, brought back harrowing memories of past dictatorships in the 1970s and 1980s, when military-backed leaders used martial law and emergency measures to deploy soldiers and tanks on the streets to suppress demonstrations.
After Yoon's ouster, his liberal rival Lee Jae Myung became president via a snap election last June. After taking office, Lee appointed three independent counsels to look into allegations involving Yoon, his wife and associates.
Yoon's other trials deal with charges like ordering drone flights over North Korea to deliberately inflame animosities to look for a pretext to declare martial law. Other charges accuse Yoon of manipulating the investigation into a marine’s drowning in 2023 and receiving free opinion surveys from an election broker in return for a political favor.
A supporter of former South Korean President Yoon Suk Yeol shouts slogans outside Seoul Central District Court, in Seoul, South Korea, Friday, Jan. 16, 2026. (AP Photo/Lee Jin-man)
Supporters of former South Korean President Yoon Suk Yeol hold signs and flags outside Seoul Central District Court, in Seoul, South Korea, Friday, Jan. 16, 2026. (AP Photo/Lee Jin-man)
A supporter of former South Korean President Yoon Suk Yeol waits for a bus carrying former South Korean President Yoon Suk Yeol outside Seoul Central District Court, in Seoul, South Korea, Friday, Jan. 16, 2026. (AP Photo/Lee Jin-man)
Supporters of former South Korean President Yoon Suk Yeol hold signs as police officers stand guard outside Seoul Central District Court, in Seoul, South Korea, Friday, Jan. 16, 2026. (AP Photo/Lee Jin-man)
Supporters of former South Korean President Yoon Suk Yeol hold signs and flags outside Seoul Central District Court, in Seoul, South Korea, Friday, Jan. 16, 2026. (AP Photo/Lee Jin-man)
Supporters of former South Korean President Yoon Suk Yeol hold signs outside Seoul Central District Court, in Seoul, South Korea, Friday, Jan. 16, 2026. (AP Photo/Lee Jin-man)
A picture of former South Korean President Yoon Suk Yeol is placed on a board as supporters gather outside Seoul Central District Court, in Seoul, South Korea, Friday, Jan. 16, 2026. (AP Photo/Lee Jin-man)
