Soul Machines Launches Workforce Connect App to Humanize Automated Enterprise Workflows on the ServiceNow AI Platform

SANTA CLARA, Calif.--(BUSINESS WIRE)--Sep 15, 2025--

Soul Machines, a pioneer in humanizing AI, today announced the availability of its new Workforce Connect App, now live on the ServiceNow Store. The app enables a robust integration that seamlessly connects Soul Machines Digital Workers to enterprise workflows across the entire ServiceNowAI Platform via Now Assist.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250915556876/en/

The new integration empowers businesses to deploy emotionally intelligent Digital Workers that can handle complex, customer-facing and employee-facing tasks in areas from customer service and sales to HR and healthcare support. By leveraging Now Assist, customers can seamlessly connect the Soul Machines Workforce Connect app to their existing ServiceNow ecosystems. This enables enterprises to deliver a consistent, empathetic, engaging and highly efficient service to both employees and customers.

"The launch of our Workforce Connect App on the ServiceNow Store marks a new milestone in our mission to humanize AI for the enterprise," said Darren Wilson, Chief Product Officer at Soul Machines. "By tightly integrating our Digital Workers with the ServiceNow AI Platform via Now Assist, we are not just automating tasks; we are creating a truly intelligent collaboration between humans and technology. This powerful fusion accelerates business transformation and delivers tangible ROI for our customers."

Soul Machines Digital Workers look and respond like real humans, and can see, listen, and even empathize. This unique capability pairs with ServiceNow’s intelligent orchestration, ensuring that organizations can confidently integrate Soul Machines Digital Workers into their operations.

“Partnerships thrive and our customers succeed when we share a clear vision and complementary strengths,” said Alix Douglas, GVP, partner solutions at ServiceNow. “Soul Machines Workforce Connect App combined with the ServiceNow AI Platform will help customers operationalize agentic AI by creating intelligent agents that automate workflows, accelerate service delivery, and scale expertise across the enterprise. Together, we are unlocking a new era of productivity where AI agents act on real-time data, collaborate across systems, and convert intelligence into transformative outcomes.”

The Soul Machines Digital Worker Difference

Engagement: Our technology, featuring a human-like, empathetic interface, is especially powerful for increasing engagement with employees or customers. People naturally trust and feel safe in face-to-face interactions with our Digital Workers, allowing for more authentic and extended conversations. This approach boosts conversation times that are more than three times longer than typical chatbot interactions.

Coaching: Digital Workforce allows users to create different persona types to practice speaking, selling or negotiating with various personality types in a safe, realistic environment. For guided learning journeys, our Digital Workers can track progress and sentiment, providing personalized support and guidance every step of the way.

Training: Learning new content becomes significantly easier and more engaging through natural conversations with our Digital Workers. This provides a safe, judgement-free environment where individuals can learn at their own rate, with the content and pace personalized to their specific needs, ensuring highly effective and memorable training experiences.

Workforce Connect App Availability

The Workforce Connect App is now available in theServiceNow Storeand atwww.soulmachines.com/workforce-connect. The first look of the Soul Machines Workforce Connect capabilities will be showcased at the ServiceNow Global Partner Ecosystem Summit, taking place in Santa Clara on September 16-17. The virtual broadcast of the summit is a premier event for the ServiceNow partner community. Attendees can gain key insights from top ServiceNow leaders and get a look ahead at the company’s FY26 direction and long-term AI strategy.

About Soul Machines

Founded in 2016, Soul Machines is a pioneer in the humanization of AI. Our ground-breaking Experiential AI™ technology powers interactive, empathetic AI Agents and Assistants that accelerate business efficiencies, personal learning and engagement. Our revolutionary Soul Machines Studio software tools allow anyone to create and customize a Digital Workforce, driving personalized experiences across platforms in real time. Soul Machines delivers high-impact, emotionally intelligent solutions for global enterprises. Only Soul Machines offers the full capabilities of human and machine collaboration in an ethical, responsive, and unprecedented way.

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ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

For more information, visit www.soulmachines.com.

Soul Machines Launches Workforce Connect App to Humanize Automated Enterprise Workflows on the ServiceNow AI Platform

Aaron Glenn finally had seen enough from his porous, underachieving New York Jets defense after 14 games.

The first-year head coach fired defensive coordinator Steve Wilks on Monday, a day after the team gave up 48 points in one of its worst losses in a 3-11 season.

Glenn announced that Chris Harris, the team's defensive backs coach and pass game coordinator, would take over for Wilks. Glenn added that he would assist Harris in the play-calling duties this week.

Glenn said during a video call with reporters that he made the decision late Sunday night — a few hours after New York's 48-20 loss at Jacksonville. He said he spoke to Wilks on Monday morning to inform him that he was relieving him of his duties.

“I felt like it was the best decision for the organization at this time,” Glenn said. “I've said this all along, that I'm evaluating players, I'm evaluating coaches, I'm evaluating myself, and I just felt like this was the best decision for right now, for the team and for this organization.”

The 56-year-old Wilks was the first of the Jets' three coordinators hired by Glenn after he took over as head coach in January. Wilks was out of the NFL last season while serving as a volunteer adviser for Charlotte’s football team. He was San Francisco’s defensive coordinator in 2023, but was fired after the 49ers’ loss in the Super Bowl to the Kansas City Chiefs.

Wilks' defense with the Jets struggled all season, ranking among the league's worst against the run and points allowed. New York set an NFL record with no interceptions through its first 14 games, which also tied a league mark for any 14-game stretch in a season.

The Jets had expected their defense to be a strength for a team that was adjusting to changes to its coaching staff and with a new general manager in Darren Mougey. But the unit struggled all season under Wilks. As of Monday, the Jets' defense ranks 20th overall, 29th against the run and 30th in average points allowed. The pass defense has been serviceable, ranking 12th in the league.

New York, which failed to make the playoffs for the 15th straight year, dealt two of its top players — cornerback Sauce Gardner and defensive tackle Quinnen Williams — at the trade deadline. That further weakened an already inconsistent defense under Wilks.

Two weeks ago, the Jets gave up 167 yards rushing in a 27-24 victory over Atlanta. They followed that up by allowing 239 yards on the ground last week in a 34-10 loss to Miami. On Sunday, Trevor Lawrence threw five touchdown passes and ran for another score in the blowout loss at Jacksonville, during which the Jaguars scored on eight of their first nine possessions.

After the game, Glenn brushed off questions about whether he might consider pulling play-calling duties from Wilks, saying he brought the veteran coach to New York “for a reason, and I want him to run his system.” A few hours later, Glenn decided to move forward without Wilks for the final three games of the season.

“I just thought that from last week going into this week, the improvement wasn't there,” Glenn said. “And I thought it was time to make a change.”

The 43-year-old Harris had 16 career interceptions while playing safety for eight NFL seasons during two stints with Chicago, along with stops in Carolina, Detroit and Jacksonville. After retiring from playing in 2013, Harris began his coaching career as a defensive quality control coach for the Bears before joining the Chargers as an assistant defensive backs coach in 2016.

He served in the same role for Washington from 2020 through the 2022 season before being hired by Tennessee as the defensive pass game coordinator and cornerbacks coach.

Glenn said Harris has experience calling defensive plays in the preseason, so he expects him to get up to speed quickly.

“This is a league of change,” Glenn said. “And with change comes opportunity, and this will be a good opportunity for him to get a chance to call it.”

The Jets actually got their second defensive takeaway of the season against Jacksonville, a fumble recovery by Malachi Moore — just over two months after Andre Cisco's fumble recovery against Denver on Oct. 12. New York ranks last in the NFL with a minus-17 turnover differential.

“I want to see consistent improvement,” Glenn said. “I want to see structure that’s consistent. I want to see play that’s consistent. And I want to see the culture of this football team come together.”

AP NFL: https://apnews.com/hub/NFL

FILE - New York Jets defensive coordinator Steve Wilks walks onto the field before an NFL football game against the Miami Dolphins, on Sept. 29, 2025, in Miami Gardens, Fla. (AP Photo/Doug Murray, File)