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Establishing AI Rooted in Practical Applications and Users
SINGAPORE, Sept. 17, 2025 /PRNewswire/ -- Sobot, an innovative AI customer contact solution provider, has released the latest testing results of its updated Sobot AI. With participation from over 100 customers, Sobot AI achieved an average response accuracy rate of over 90% and an independent resolution rate of 88%.
The driving force behind this improvement is what Sobot calls the synergy of Generative AI and Multi-faceted AI. Rather than simply pursuing sophisticated AI technologies, Sobot focuses on practical innovation in how AI is applied. This strategy is best reflected in Sobot's "Five-AI" system, where Generative AI and Multi-Faceted AI play critical roles.
Sobot Generative AI Ensures Industry-Specific Accuracy
Among all applications of AI in customer service, Generative AI is one of the most widely recognized. But unlike conventional systems that rely on rigid rule-based responses, Sobot Generative AI delivers accurate, industry-specific and human-like answers.
RAG+LLMs: The Core Capabilities of Sobot Generative AI
At the heart of Sobot Generative AI is Retrieval-Augmented Generation (RAG), combined with advanced large language models (LLMs). While the regular RAG process follows familiar steps like chunking, embedding, retrieval and generation, Sobot AI introduces several innovations that set Sobot apart.
Intelligent Chunking: Instead of relying on rigid fixed-length splitting, Sobot AI supports semantic and structure-aware chunking to preserve complete meaning, ensuring that AI can understand the context more deeply and retrieve the right content more accurately.
Precise Retrieval: Sobot AI automatically rewrites customer inquiries for clarity, then matches them with the most relevant content that meets the pre-set "recall threshold". Advanced retrieval and re-ranking further ensure that the best-fitting results are selected.
Enhanced Generation: Sobot AI has integrated with multiple advanced LLMs including Claude, OpenAI, Amazon Bedrock, DeepSeek and more rather than just depending on a single model, generating more fluent and natural answers. Also, with the fine-tuned talking tones and styles, the answers sent to customers always sound clear, professional and aligned with the brands.
All of these help Sobot AI reduce LLM hallucination and improve answering accuracy.
Specifically Designed SLMs for Targeted Services
Apart from traditional LLMs, Sobot has also introduced several Small Language Models (SLMs) to further enhance the industry-specific accuracy of the AI answers. Rather than conducting broad reasoning, SLMs make Sobot AI more targeted and task-oriented.
"SLMs are designed for solving specific problems in various industries. Take retail and ecommerce industry as an example, our SLMs support businesses with common scenarios like order tracking, product recommendations, returns, refunds and more." said Yi Xu, CEO of Sobot.
With the combined strengths of RAG, LLMs, and SLMs, Sobot Generative AI delivers answers that are not only accurate but also rooted in real-world business contexts.
Sobot Multi-Faceted AI: Applicable for Different Roles
While Generative AI promotes the intelligence of Sobot AI, Multi-faceted AI empowers different groups of people to use Sobot AI more intelligently. Sobot Multi-faceted AI consists of 3 key components: AI Agent, AI Copilot and AI Insight.
AI Agent: Provide Customers with More Satisfactory Services
At the core of every customer contact solution is the customer experience itself. That's where Sobot AI Agent comes in. Sobot AI Agent delivers fast and human-like services across various channels, including chat, voice, email, social media and more. It intelligently and independently answers customers' questions, supports flexible settings such as tones, answering styles, and sentence length, and provides multilingual support to meet global business needs.
AI Copilot: Assist Human Agents in More Efficient Work
Despite the popularity and advancement of AI, human agents remain essential in customer service, especially for complex issues. To facilitate human agents, Sobot has introduced AI Copilot for comprehensive assistance. Sobot AI Copilot helps agents in conversation summary, content expansion and polishing, one-click ticket filling and more, covering the complete journey of customer service. Rather than replacing agents, Copilot enhances their capabilities, lightens their workload, and boosts their confidence in delivering an excellent and efficient service to customers.
AI Insight: Support Administrators for Better Adjustment and Decision Making
Beyond daily interactions, customer service requires ongoing measurement and refinement. Sobot AI Insight consolidates reports, analytics, intelligent quality inspection, voice of customer (VOC) analysis and more data in a single dashboard, empowering administrators to observe over 300 indicators at one time to evaluate the performance of customer service. It gives administrators the intelligence they need to make timely adjustments and data-driven decisions.
Sobot AI: Built on Real Applications, Designed for Real Users
Looking ahead, Xu emphasized that AI for customer service should not be seen merely as a tool of automatic question answering, but as a partner that reshapes customer experience throughout the service journey. By combining Generative AI and Multi-Faceted AI, Sobot has managed to deliver an integrated customer contact solution that is deeply rooted in practical applications and diverse roles of users.
With this approach, Sobot is not only addressing today's service challenges but also laying the foundation for the next era of intelligent, user-centric customer contact.
"Sobot AI is not just the stacking of functions, but the deep integration with applications and users. That's where we stand out." said Xu.
For more information, please visit https://www.sobot.io/.
Establishing AI Rooted in Practical Applications and Users
SINGAPORE, Sept. 17, 2025 /PRNewswire/ -- Sobot, an innovative AI customer contact solution provider, has released the latest testing results of its updated Sobot AI. With participation from over 100 customers, Sobot AI achieved an average response accuracy rate of over 90% and an independent resolution rate of 88%.
The driving force behind this improvement is what Sobot calls the synergy of Generative AI and Multi-faceted AI. Rather than simply pursuing sophisticated AI technologies, Sobot focuses on practical innovation in how AI is applied. This strategy is best reflected in Sobot's "Five-AI" system, where Generative AI and Multi-Faceted AI play critical roles.
Sobot Generative AI Ensures Industry-Specific Accuracy
Among all applications of AI in customer service, Generative AI is one of the most widely recognized. But unlike conventional systems that rely on rigid rule-based responses, Sobot Generative AI delivers accurate, industry-specific and human-like answers.
RAG+LLMs: The Core Capabilities of Sobot Generative AI
At the heart of Sobot Generative AI is Retrieval-Augmented Generation (RAG), combined with advanced large language models (LLMs). While the regular RAG process follows familiar steps like chunking, embedding, retrieval and generation, Sobot AI introduces several innovations that set Sobot apart.
Intelligent Chunking: Instead of relying on rigid fixed-length splitting, Sobot AI supports semantic and structure-aware chunking to preserve complete meaning, ensuring that AI can understand the context more deeply and retrieve the right content more accurately.
Precise Retrieval: Sobot AI automatically rewrites customer inquiries for clarity, then matches them with the most relevant content that meets the pre-set "recall threshold". Advanced retrieval and re-ranking further ensure that the best-fitting results are selected.
Enhanced Generation: Sobot AI has integrated with multiple advanced LLMs including Claude, OpenAI, Amazon Bedrock, DeepSeek and more rather than just depending on a single model, generating more fluent and natural answers. Also, with the fine-tuned talking tones and styles, the answers sent to customers always sound clear, professional and aligned with the brands.
All of these help Sobot AI reduce LLM hallucination and improve answering accuracy.
Specifically Designed SLMs for Targeted Services
Apart from traditional LLMs, Sobot has also introduced several Small Language Models (SLMs) to further enhance the industry-specific accuracy of the AI answers. Rather than conducting broad reasoning, SLMs make Sobot AI more targeted and task-oriented.
"SLMs are designed for solving specific problems in various industries. Take retail and ecommerce industry as an example, our SLMs support businesses with common scenarios like order tracking, product recommendations, returns, refunds and more." said Yi Xu, CEO of Sobot.
With the combined strengths of RAG, LLMs, and SLMs, Sobot Generative AI delivers answers that are not only accurate but also rooted in real-world business contexts.
Sobot Multi-Faceted AI: Applicable for Different Roles
While Generative AI promotes the intelligence of Sobot AI, Multi-faceted AI empowers different groups of people to use Sobot AI more intelligently. Sobot Multi-faceted AI consists of 3 key components: AI Agent, AI Copilot and AI Insight.
AI Agent: Provide Customers with More Satisfactory Services
At the core of every customer contact solution is the customer experience itself. That's where Sobot AI Agent comes in. Sobot AI Agent delivers fast and human-like services across various channels, including chat, voice, email, social media and more. It intelligently and independently answers customers' questions, supports flexible settings such as tones, answering styles, and sentence length, and provides multilingual support to meet global business needs.
AI Copilot: Assist Human Agents in More Efficient Work
Despite the popularity and advancement of AI, human agents remain essential in customer service, especially for complex issues. To facilitate human agents, Sobot has introduced AI Copilot for comprehensive assistance. Sobot AI Copilot helps agents in conversation summary, content expansion and polishing, one-click ticket filling and more, covering the complete journey of customer service. Rather than replacing agents, Copilot enhances their capabilities, lightens their workload, and boosts their confidence in delivering an excellent and efficient service to customers.
AI Insight: Support Administrators for Better Adjustment and Decision Making
Beyond daily interactions, customer service requires ongoing measurement and refinement. Sobot AI Insight consolidates reports, analytics, intelligent quality inspection, voice of customer (VOC) analysis and more data in a single dashboard, empowering administrators to observe over 300 indicators at one time to evaluate the performance of customer service. It gives administrators the intelligence they need to make timely adjustments and data-driven decisions.
Sobot AI: Built on Real Applications, Designed for Real Users
Looking ahead, Xu emphasized that AI for customer service should not be seen merely as a tool of automatic question answering, but as a partner that reshapes customer experience throughout the service journey. By combining Generative AI and Multi-Faceted AI, Sobot has managed to deliver an integrated customer contact solution that is deeply rooted in practical applications and diverse roles of users.
With this approach, Sobot is not only addressing today's service challenges but also laying the foundation for the next era of intelligent, user-centric customer contact.
"Sobot AI is not just the stacking of functions, but the deep integration with applications and users. That's where we stand out." said Xu.
For more information, please visit https://www.sobot.io/.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Encourages the Synergy of Generative AI & Multi-Faceted AI in Customer Contact
The Initiative Aims to Address the Pain Points of Family Filmmaking
BEIJING, Dec. 13, 2025 /PRNewswire/ -- On December 6th, the 3rd FamilyLens International Film Festival opened in Beijing. SmallRig, a global specialized provider of imaging solutions, collaborating with FamilyLens, is empowering family filmmaking through various initiatives, including the Family Filmmaking Co-Creation Initiative, a dedicated family filmmaking kit, and a social impact screening program.
Deepening the "Co-Creation Initiatives"
The Co-Creation Initiatives are a series of global creative initiatives open to filmmakers and image creators worldwide. Through deep collaboration across multiple dimensions — including product co-creation, discovery and promotion, and content co-creation — SmallRig aims to expand the boundaries of mobile filmmaking and bring the spirit of Free Your Dream to life with creators everywhere.
Following the launch of the Mobile Filmmaking Co-Creation Initiative at the 14th International Smartphone Film Festival, SmallRig announced the launch of the Family Filmmaking Co-Creation Initiative on December 6th at the 3rd FamilyLens International Film Festival. The initiative invites global creators and every family to participate, focusing on three core directions: product co-creation, work promotion, and content co-creation, to explore the possibilities of family filmmaking for everyone.
Mr. Zhou Yang, Founder and CEO of SmallRig, shared the inspiration for the initiative: "The initiative is rooted in the immense universality and profound emotional depth inherent in family narratives, which serve as a common emotional bond connecting global audiences. We firmly believe that in this era, where everyone can be a content creator, every family can and should film their own story. The instinct to create is deeply embedded in the human spirit, and every home is the origin of countless narratives."
Gu Xue, Founder and Director of the FamilyLens International Film Festival, stated: "We hope that people and practitioners around the world who care about family movies can find suitable solutions and gain insights from the Co-Creation Initiatives. We look forward to more and more people exploring the field of 'Home' together through this initiative."
To address the pain points of family filmmaking, SmallRig officially released the SmallRig Family Filmmaking Kit at the opening ceremony. The kit includes a high-quality microphone, fill light, and a portable tripod, specifically designed to achieve "professional function democratization" and "complex feature simplification." During the FamilyLens Workshop, attendees experienced the convenience of the equipment firsthand. Many expressed that the kit truly solves many problems, enabling ordinary families to complete necessary filming without specialized photography knowledge.
Social Impact Screening Program
The 3rd FamilyLens International Film Festival is open to the public from December 6th to 14th. The festival opened with the screening of well-received documentary: K-Family Affairs. In addition to the competition section, the festival features several distinctive sections, including the Reframing Home Movies— An Italian Retrospective, Youth Film Program, Filmmaker in Focus, and the Social Impact Program. Four major awards, such as the Real-Life Portrait Award and the Artistic Exploration Award, will also be presented.
As a key component of the Co-Creation Initiatives, the SmallRig Image Development Fund partnered with the FamilyLens International Film Festival to curate the "Social Impact Screening Program." This unit focuses on elevating awareness of critical issues within the family unit, advocating for a new reflection: "Starting with Seeing, Concluding with Understanding."
Arum Nam, Director of K-Family Affairs, stated:
"Starting with the stories of your family, your friends, and yourself, I believe this personal narrative can connect directly to the bigger society."
SmallRig believes that truly meaningful social impact storytelling stems from awareness in proximity—achieved by using the lens to penetrate the daily surface and enabling a deep, empathetic "Seeing with Empathy."
The four featured works in this unit are:
- People of the Ascent
- Granny's Lost and Found
- Ruixi at Fourteen
- No Country For My Maternal Grandma
These films highlight four family issues that require "seeing": the yearning of left-behind children, the mental isolation of Alzheimer's patients, the elderly searching for subjectivity in their drifting lives, and the emotional volatility and struggle of Bipolar Disorder.
Strategic Outlook and Future Expansion
SmallRig will continue to support the Family Filmmaking Co-Creation Initiative's deep development through promotional campaigns and practical workshops focused on family movie scenarios.
The overall goal of SmallRig's Global Co-creation Initiative is to continuously explore and meet the growing, diverse needs of global creators across different vertical domains. SmallRig is committed to persistently expanding the co-creation model into more imaging sectors, collaborating with industry partners to push the boundaries of imaging and grant global creators broader creative freedom.
About SmallRig
Founded in 2013, SmallRig is an innovation-driven global company that designs and manufactures comprehensive support solutions and accessories for all content creation needs. Trusted by over four million creators globally, SmallRig pioneered the User Co-creation Design (UCD) philosophy and the DreamRig Program.
For more information, visit: www.smallrig.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
SmallRig and FamilyLens Launch Global Family Filmmaking Initiative at 3rd FamilyLens International Film Festival
SmallRig and FamilyLens Launch Global Family Filmmaking Initiative at 3rd FamilyLens International Film Festival
SmallRig and FamilyLens Launch Global Family Filmmaking Initiative at 3rd FamilyLens International Film Festival
