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The partnership accelerates secure, seamless, and context-rich IT support for the AI era
SAN FRANCISCO, Sept. 17, 2025 /PRNewswire/ -- Atomicwork, the agentic service management platform built for the AI era, today announced a strategic investment from Okta Ventures. This investment strengthens Atomicwork's mission to reinvent enterprise IT. By combining Agentic AI with modern identity security, IT teams can unlock faster, safer employee productivity without compromising on experience. The result: Quick resolutions, fewer tickets in the flow of work, and secure-by-design workflows.
Through this partnership, Atomicwork and Okta will build integrations that embed identity, access intelligence, and IGA into everyday service delivery.
For example, when an employee can't access Workday, they simply message Atom (Atomicwork's Universal AI Agent) in Teams, Slack, or the browser: "I can't get into Workday."
Atom validates their identity via Okta—role, group membership, and device data—to determine the right access policy and intelligently assigns access instantly. If it detects security concerns, like an unusual login location, Atom escalates to IT with the full identity context attached.
The result is no ticket, no wait time, and complete confidence that the entire process was secure, compliant, and fully auditable without requiring a manual workflow.
Together, Atomicwork and Okta will enable IT teams to deliver personalized, proactive support across every business app, channel, and device, making enterprise IT both seamless and secure.
Atomicwork's AI-native Universal Agent already reduces ticket volumes by up to 60% for IT and service teams with omnichannel and multimodal Agentic AI, while improving end-user satisfaction by more than 25%. By embedding identity into these agentic workflows, Atomicwork ensures that every interaction is not just faster, but also trusted and compliant, meeting the needs of today's global, distributed enterprises.
"Legacy ITSM tools were built to manage tickets. We're building Atomicwork to eliminate them," said Vijay Rayapati, Co-founder and CEO of Atomicwork. "Okta Ventures shares our belief that identity is the foundation of trust in the enterprise. With their backing, we'll accelerate our vision of giving modern IT teams the power of AI-native service management and enterprise identity controls in one unified platform, so employees can get instant, secure help wherever they work."
"Identity is at the core of secure, modern enterprise infrastructure," said Austin Arensberg, Senior Director, Okta Ventures. "Atomicwork is redefining how IT service management works in an AI-first world, and we're excited to support their vision of bringing identity-driven automation and agentic AI to enterprises everywhere."
Atomicwork has raised over $40M across its seed and Series A rounds so far.
For more information or to request a demo, visit www.atomicwork.com.
About Atomicwork
Atomicwork is a modern service management platform, built for the AI era. With agentic AI and identity at the core, it automates routine IT tasks, unifies internal workflows, and delivers instant, contextual ITSM and ESM across Slack, Teams, and the browser—empowering IT teams to focus on strategic initiatives that drive business growth. Headquartered in San Francisco, Atomicwork serves global enterprises with offices in India and Singapore.
About Okta Ventures
Okta Ventures (www.okta.com/okta-ventures) invests in and supports companies building cutting-edge technologies in identity, security, and privacy. As part of the leading identity cloud, Okta Ventures provides access to Okta's APIs, technologies, and engineering expertise, while supporting portfolio companies' go-to-market and brand growth.
The partnership accelerates secure, seamless, and context-rich IT support for the AI era
SAN FRANCISCO, Sept. 17, 2025 /PRNewswire/ -- Atomicwork, the agentic service management platform built for the AI era, today announced a strategic investment from Okta Ventures. This investment strengthens Atomicwork's mission to reinvent enterprise IT. By combining Agentic AI with modern identity security, IT teams can unlock faster, safer employee productivity without compromising on experience. The result: Quick resolutions, fewer tickets in the flow of work, and secure-by-design workflows.
Through this partnership, Atomicwork and Okta will build integrations that embed identity, access intelligence, and IGA into everyday service delivery.
For example, when an employee can't access Workday, they simply message Atom (Atomicwork's Universal AI Agent) in Teams, Slack, or the browser: "I can't get into Workday."
Atom validates their identity via Okta—role, group membership, and device data—to determine the right access policy and intelligently assigns access instantly. If it detects security concerns, like an unusual login location, Atom escalates to IT with the full identity context attached.
The result is no ticket, no wait time, and complete confidence that the entire process was secure, compliant, and fully auditable without requiring a manual workflow.
Together, Atomicwork and Okta will enable IT teams to deliver personalized, proactive support across every business app, channel, and device, making enterprise IT both seamless and secure.
Atomicwork's AI-native Universal Agent already reduces ticket volumes by up to 60% for IT and service teams with omnichannel and multimodal Agentic AI, while improving end-user satisfaction by more than 25%. By embedding identity into these agentic workflows, Atomicwork ensures that every interaction is not just faster, but also trusted and compliant, meeting the needs of today's global, distributed enterprises.
"Legacy ITSM tools were built to manage tickets. We're building Atomicwork to eliminate them," said Vijay Rayapati, Co-founder and CEO of Atomicwork. "Okta Ventures shares our belief that identity is the foundation of trust in the enterprise. With their backing, we'll accelerate our vision of giving modern IT teams the power of AI-native service management and enterprise identity controls in one unified platform, so employees can get instant, secure help wherever they work."
"Identity is at the core of secure, modern enterprise infrastructure," said Austin Arensberg, Senior Director, Okta Ventures. "Atomicwork is redefining how IT service management works in an AI-first world, and we're excited to support their vision of bringing identity-driven automation and agentic AI to enterprises everywhere."
Atomicwork has raised over $40M across its seed and Series A rounds so far.
For more information or to request a demo, visit www.atomicwork.com.
About Atomicwork
Atomicwork is a modern service management platform, built for the AI era. With agentic AI and identity at the core, it automates routine IT tasks, unifies internal workflows, and delivers instant, contextual ITSM and ESM across Slack, Teams, and the browser—empowering IT teams to focus on strategic initiatives that drive business growth. Headquartered in San Francisco, Atomicwork serves global enterprises with offices in India and Singapore.
About Okta Ventures
Okta Ventures (www.okta.com/okta-ventures) invests in and supports companies building cutting-edge technologies in identity, security, and privacy. As part of the leading identity cloud, Okta Ventures provides access to Okta's APIs, technologies, and engineering expertise, while supporting portfolio companies' go-to-market and brand growth.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Agentic ITSM platform Atomicwork announces strategic investment from Okta Ventures
- New framework brings together Aon's Risk Capital and Human Capital data with public sentiment analysis from Gallup to create a portfolio view of risk
- Creates further clarity into how risks compound across four megatrends, how resilience is built and activated and where targeted actions can most effectively influence performance
DUBLIN, Jan. 16, 2026 /PRNewswire/ -- Aon plc (NYSE: AON), a leading global professional services firm, announced today that it is releasing insights from a new, data-driven tool to help organizations build sustainable resilience and unlock growth: Aon's Resilience Quotient.
Developed in collaboration with Gallup, Aon's Resilience Quotient responds to a critical insight: in a time of increasing populism and fragmented sources of information, quantitative data alone is not enough to make long-term decisions. Combining public sentiment on global issues with risk and people data and analytics enables greater clarity and confidence to invest and grow amidst uncertainty and volatility.
By integrating Aon's proprietary Risk Capital and Human Capital analytics with the results of Gallup's World Poll covering 140 countries for more than 20 years, the firm's Resilience Quotient captures both objective conditions and subjective sentiment, revealing where sentiment signals hidden risks and potential opportunities to achieve greater resilience. This system-level view enables leaders to spot emerging risks sooner, prioritize resilience investments and move from reactive risk management to proactive decision-making.
"When making decisions around investment, workforce or managing geopolitical risk, a portfolio view is far superior to a siloed perspective," said Greg Case, president and CEO of Aon. "Understanding sentiment can be an opportunity signal or an early warning. Leaders who are limited to only some of the relevant metrics risk missing the signals that matter most. Aon's Resilience Quotient delivers an integrated view to help organizations act decisively, strengthen resilience and unlock sustainable growth."
Four interconnected megatrends – Trade, Technology, Weather and Workforce – are reshaping the global operating environment in ways that traditional models struggle to anticipate. Aon's Resilience Quotient provides a clearer view of the tradeoffs within these interactions: how trade volatility can amplify technology risk, how climate pressures influence workforce mobility and how sentiment can either reinforce resilience or heighten operational risk, even when the fundamentals appear strong.
To illustrate the insights from its Resilience Quotient, the firm published three case studies addressing some of the most relevant and urgent issues facing the 2026 global economy:
- Realizing the Opportunity of AI: Securing Data Center Growth
Data centers are the backbone of the digital economy and with nearly $1.3 trillion projected to be invested globally in data centers by 2030, their rapid expansion brings unprecedented risks. Aon's Resilience Quotient shows that resilience varies sharply at the sub-national level, often more than underlying risk. Within the U.S., Iowa emerges as the most resilient destination for data center development, combining very low overall risk with exceptionally strong trade and weather resilience. "Aon's Resilience Quotient shows that Iowa's resilience–risk balance is roughly twice the national median, demonstrating how governance quality, institutional confidence and preparedness materially shape long-term infrastructure outcomes," said Joe Peiser, CEO of Commercial Risk Solutions at Aon. "This underscores the opportunity for leaders who understand the combined effect of low risk, resilient trade and weather systems and a strong foundation of public trust — factors that ultimately determine where AI infrastructure can grow at scale."
DUBLIN, Jan. 16, 2026 /PRNewswire/ -- Aon plc (NYSE: AON), a leading global professional services firm, announced today that it is releasing insights from a new, data-driven tool to help organizations build sustainable resilience and unlock growth: Aon's Resilience Quotient.
Developed in collaboration with Gallup, Aon's Resilience Quotient responds to a critical insight: in a time of increasing populism and fragmented sources of information, quantitative data alone is not enough to make long-term decisions. Combining public sentiment on global issues with risk and people data and analytics enables greater clarity and confidence to invest and grow amidst uncertainty and volatility.
By integrating Aon's proprietary Risk Capital and Human Capital analytics with the results of Gallup's World Poll covering 140 countries for more than 20 years, the firm's Resilience Quotient captures both objective conditions and subjective sentiment, revealing where sentiment signals hidden risks and potential opportunities to achieve greater resilience. This system-level view enables leaders to spot emerging risks sooner, prioritize resilience investments and move from reactive risk management to proactive decision-making.
"When making decisions around investment, workforce or managing geopolitical risk, a portfolio view is far superior to a siloed perspective," said Greg Case, president and CEO of Aon. "Understanding sentiment can be an opportunity signal or an early warning. Leaders who are limited to only some of the relevant metrics risk missing the signals that matter most. Aon's Resilience Quotient delivers an integrated view to help organizations act decisively, strengthen resilience and unlock sustainable growth."
Four interconnected megatrends – Trade, Technology, Weather and Workforce – are reshaping the global operating environment in ways that traditional models struggle to anticipate. Aon's Resilience Quotient provides a clearer view of the tradeoffs within these interactions: how trade volatility can amplify technology risk, how climate pressures influence workforce mobility and how sentiment can either reinforce resilience or heighten operational risk, even when the fundamentals appear strong.
To illustrate the insights from its Resilience Quotient, the firm published three case studies addressing some of the most relevant and urgent issues facing the 2026 global economy:
"Aon's Resilience Quotient shows that Iowa's resilience–risk balance is roughly twice the national median, demonstrating how governance quality, institutional confidence and preparedness materially shape long-term infrastructure outcomes," said Joe Peiser, CEO of Commercial Risk Solutions at Aon. "This underscores the opportunity for leaders who understand the combined effect of low risk, resilient trade and weather systems and a strong foundation of public trust — factors that ultimately determine where AI infrastructure can grow at scale."
- Workforce Transformation: AI Adoption and the Next Generation Workforce
The acceleration of AI adoption is transforming the workforce, but most organizations face a critical gap between the demand for AI skills and their readiness to adapt. The Resilience Quotient highlights how workforce engagement, trust and institutional preparedness are essential to harnessing AI's potential, making resilience the key differentiator between organizations that thrive through change and those that risk falling behind. "Aon's Resilience Quotient equips leaders to navigate rapid AI change with confidence," said Lisa Stevens, chief administrative officer at Aon. "These insights help create the conditions for early‑career employees to build the skills and confidence they need — so instead of losing a generation of talent, we cultivate one that is more capable and resilient than ever."
"Aon's Resilience Quotient equips leaders to navigate rapid AI change with confidence," said Lisa Stevens, chief administrative officer at Aon. "These insights help create the conditions for early‑career employees to build the skills and confidence they need — so instead of losing a generation of talent, we cultivate one that is more capable and resilient than ever."
- Rethinking Humanitarian Finance: A New Approach to Forced Migration
Over 120 million people are currently displaced by conflict, climate and systemic crises, reshaping societies and economies worldwide. Aon's Resilience Quotient highlights Venezuela and Colombia to illustrate the tradeoffs between investing resources at the source of migration — supporting those facing institutional erosion, food insecurity and economic collapse — or directing investment to more stable countries like Colombia that are absorbing people fleeing unlivable conditions. "Forced displacement results from extreme weather and man-made disasters like conflict and economic failure," said Bridget Gainer, chief public affairs officer at Aon. "If we could leverage the forecasting and financial capability of insurance to better predict and more quickly mitigate the impact of this volatility, we could help create conditions that allow populations to remain and rebuild in their home countries."
"Forced displacement results from extreme weather and man-made disasters like conflict and economic failure," said Bridget Gainer, chief public affairs officer at Aon. "If we could leverage the forecasting and financial capability of insurance to better predict and more quickly mitigate the impact of this volatility, we could help create conditions that allow populations to remain and rebuild in their home countries."
"Resilience is not a single blueprint, it's the way systems mitigate, adapt and transform under pressure. Aon's Resilience Quotient functions as a pressure gauge, surfacing the trade‑offs and early signals that help leaders strengthen resilience where it matters most," said Joe Daly, managing partner at Gallup. "We're proud to collaborate with Aon to combine Gallup's global sentiment analytics with Aon's Risk Capital and Human Capital data, turning confidence into actionable insight."
New insights from Aon's Resilience Quotient suggest that going forward, resilience priorities will shift from static risk management to dynamic, localized strategies. As disruptions become more complex and frequent, organizations will need to tailor resilience investments to specific geographies, sectors and even sub-regional contexts. Aon's Resilience Quotient is supported with a real-time analytics and AI-enabled insights platform, built by Quantum Rise, providing deeper visibility into evolving risk and resilience signals as conditions change.
Aon and Gallup will join global decision-makers at the World Economic Forum Annual Meeting to advance these critical discussions on restoring confidence and unlocking sustainable growth.
Learn more about Aon's Resilience Quotient and explore the case studies here.
About Aon
Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
Follow Aon on LinkedIn, X, Facebook and Instagram. Stay up-to-date by visiting Aon's newsroom and sign up for news alerts here.
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** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Aon's Resilience Quotient Cuts Through Uncertainty and Volatility to Help Businesses Move from Risk to Resilience and Growth
