WALTHAM, Mass.--(BUSINESS WIRE)--Oct 24, 2025--
Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Business Orchestration and Automation Technology (1) and was recognized in the accompanying Critical Capabilities report (2). Pega was named a Leader in the Magic Quadrant for its Completeness of Vision and Ability to Execute and received the highest scores for two Critical Capabilities use cases: Case Management, and Enterprise Task and Process Automation.
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Gartner first introduced Business Orchestration and Automation Technology (BOAT) in May 2024, responding to an urgent enterprise need that has since driven rapid market growth. According to Gartner, “By 2030, 70% of enterprises will pivot to a consolidated automation platform that orchestrates business processes, AI agents, bots, APIs and human actions, up from 5% today.”
The Magic Quadrant report explains, “Gartner defines business orchestration and automation technologies (BOAT) as a consolidated software platform that delivers enterprise process automation by enabling capabilities including orchestration of business processes, enterprise connectivity, low code development and agentic automation. A BOAT platform includes a cross section of certain capabilities from different markets such as business process automation (BPA), low-code application platforms (LCAP), integration platform as a service (iPaaS), intelligent document processing (IDP), robotic process automation (RPA), collaborative workflow management and document management.”
The Magic Quadrant evaluated 20 vendors for Completeness of Vision and Ability to Execute across multiple criteria, including product or service, overall viability, sales execution/pricing, market responsiveness and track record, meeting execution, customer experience, and operations. The Critical Capabilities report evaluated the same vendors for use cases, including case management, enterprise task and process automation, agentic workflows, and governance.
The Magic Quadrant and Critical Capabilities reports evaluated Pega Infinity TM, the agentic enterprise transformation platform that helps organizations modernize legacy systems, automate work with AI agents, and boost productivity. They also assessed Pega Blueprint TM, an AI design agent that instantly turns client goals into agent-driven workflows; Pega Predictable AI TM, which helps ensure reliable agentic execution; and Pega Agentic Process Fabric TM, which orchestrates AI agents across platforms and applications to automate work across the enterprise.
Pega’s robotics tools were also included in the reports, including Pega Robot Studio, an AI-powered bot builder, and Pega Robot Runtime, which runs and manages those bots on desktops. Together, these AI and automation capabilities represent a fundamentally different enterprise transformation approach, combining AI’s creative potential and dependable execution for enterprise-grade reliability.
These reports are among Pega's many recent analyst recognitions for its platform capabilities. Recently, Pega was recognized as a Leader in The Forrester Wave™: Customer Relationship Management Software, Q1 2025 (3), the Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 (4), and The Forrester Wave: Real-Time Interaction Management, Q1 2024 (5), and the Gartner Magic Quadrant for Process Mining Platforms 2025 (6). For more background on these and additional analyst reports, visit www.pega.com/analyst-reports.
Quotes & Commentary:
“The new Gartner BOAT category signals a major shift in enterprise transformation, representing a growing need for unified, end-to-end agent orchestration and AI-powered automation that delivers real results,” said Kerim Akgonul, chief product officer at Pega. “We believe this recognition further validates Pega’s advancements in intelligent orchestration and distinct vision for AI: blending design-time creativity with run time-control and predictability. By providing our clients with comprehensive transformation solutions that leverage the latest automation and AI technology, we’re helping enterprises achieve more meaningful, dependable outcomes.”
Supporting Resources:
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Pegasystems
Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust our technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, our scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Ready to Build for Change®? Visit www.pega.com.
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Gartner Magic Quadrant for Business Orchestration and Automation Technologies
NUSEIRAT, Gaza Strip (AP) — Sitting in her wheelchair, Haneen al-Mabhouh dreams of rebuilding her family, of cradling a new baby. She dreams of walking again. But with her leg gone, her life in Gaza is on hold, she says, as she waits to go abroad for further treatment.
An Israeli airstrike in July 2024 smashed her home in central Gaza as she and her family slept. All four of her daughters were killed, including her 5-month-old baby. Her husband was severely burned. Al-Mabhouh’s legs were crushed under the rubble, and doctors had to amputate her right leg above the knee.
“For the past year and a half, I have been unable to move around, to live like others. For the past year and a half, I have been without children,” she said, speaking at her parents’ home.
The 2-month-old ceasefire in Gaza has been slow to bring help for thousands of Palestinians who suffered amputations from Israeli bombardment over the past two years. The World Health Organization estimates there are some 5,000 to 6,000 amputees from the war, 25% of them children.
Those who lost limbs are struggling to adapt, faced with a shortage of prosthetic limbs and long delays in medical evacuations out of Gaza.
The WHO said a shipment of essential prosthetic supplies recently made it into Gaza. That appears to be the first significant shipment for the past two years.
Previously, Israel had let in almost no ready-made prosthetic limbs or material to manufacture limbs since the war began, according to Loay Abu Saif, the head of the disability program at Medical Aid for Palestinians, or MAP, and Nevin Al Ghussein, acting director of the Artificial Limbs and Polio Center in Gaza City.
The Israeli military body in charge of coordinating aid, known as COGAT, did not respond when asked how many prosthetic supplies had entered during the war or about its policies on such supplies.
Al-Mabhouh was asleep with her baby girl in her arms when the strike hit their home in Nuseirat, she said. For several weeks while recovering in the hospital, al-Mabhouh had no idea her children had been killed.
She underwent multiple surgeries. Her hand still has difficulty moving. Her remaining leg remains shattered, held together with rods. She needs a bone graft and other treatments that are only available outside of Gaza.
She was put on the list for medical evacuation 10 months ago but still hasn’t gotten permission to leave Gaza.
Waiting for her chance to go, she lives at her parents’ house. She needs help changing clothes and can’t even hold a pen, and remains crushed by grief over her daughters. “I never got to hear her say ‘mama,’ see her first tooth or watch her take her first steps,” she said of her baby.
She dreams of having a new child but can’t until she gets treatment.
“It’s my right to live, to have another child, to regain what I lost, to walk, just to walk again,” she said. “Now my future is paralyzed. They destroyed my dreams.”
The ceasefire has hardly brought any increase in medical evacuations for the 16,500 Palestinians the U.N. says are waiting to get vital treatment abroad — not just amputees, but patients suffering many kinds of chronic conditions or wounds.
As of Dec. 1, 235 patients have been evacuated since the ceasefire began in October, just under five a day. In the months before that, the average was about three a day.
Israel last week said it was ready to allow patients and other Palestinians to leave Gaza via the Israeli-held Rafah crossing between Gaza and Egypt. But it's unsure that will happen because Egypt, which controls the crossing’s other side, demands Rafah also be opened for Palestinians to enter Gaza as called for under the ceasefire deal.
Dr. Richard Peeperkorn, the WHO's representative in the occupied Palestinian territory, told The Associated Press that the backlog is caused by the lack of countries to host the evacuated patients. He said new medevac routes need to be opened, especially to the Israeli-occupied West Bank and east Jerusalem, where hospitals are ready to receive patients.
Yassin Marouf lies in a tent in central Gaza, his left foot amputated, his right leg barely held together with rods.
The 23-year-old and his brother were hit by Israeli shelling in May as they returned from visiting their home in northern Gaza that their family had been forced to flee. His brother was killed. Marouf lay bleeding on the ground, as a stray dog attacked his mangled left leg.
Doctors say his right leg will also need to be amputated, unless he can travel abroad for operations that might save it. Marouf said he can’t afford painkillers and can’t go to the hospital regularly to have his bandages changed as they’re supposed to.
“If I want to go to the bathroom, I need two or three people to carry me,” he said.
Mohamed al-Naggar had been pursuing an IT degree at the University of Palestine before the war.
Seven months ago, shrapnel pierced his left leg during strikes on the house where his family was sheltering. Doctors amputated his leg above the knee. His right leg was also badly injured and shrapnel remains in parts of his body.
Despite four surgeries and physical therapy, the 21-year-old al-Naggar can’t move around.
“I’d like to travel abroad and put on a prosthetic and graduate from college and be normal like young people outside Gaza,” he said.
Some 42,000 Palestinians have suffered life-changing injuries in the war, including amputations, brain trauma, spinal cord injuries and major burns, the WHO said in an October report.
The situation has “improved slightly” for those with assistance needs but “there is still a huge overall shortage of assistive products,” such as wheelchairs, walkers and crutches. Gaza has only eight prosthetists able to manufacture and fit artificial limbs, the WHO said in a statement to the AP.
The Artificial Limbs and Polio Center in Gaza City, one of two prosthetics centers still operating in the territory, received a shipment of material to manufacture limbs just before the war began in 2023, said its director, Al Ghussein. Another small shipment entered in December 2024, but nothing since.
The center has been able to provide artificial limbs for 250 cases over the course of the war, but supplies are running out, Al Ghussein said.
No pre-made prosthetic legs or arms have entered, according to Abu Saif of MAP, who said Israel does not ban them, but its procedures cause delays and “in the end they ignore it.”
Ibrahim Khalif wants a prosthetic right leg so he can get a job doing manual labor or cleaning houses to support his pregnant wife and children.
In January, he lost his leg when an Israeli airstrike hit Gaza City while he was out getting food.
“I used to be the provider for my kids, but now I’m sitting here," Khalif said. "I think of how I was and what I’ve become.”
Prosthetic limb technician Ahmed Al-Ashqar, 34, prepares a leg amputation splint in the first stage of building an artificial leg at Hamad Hospital in Zawaida, central Gaza Strip, Thursday, Nov. 27, 2025. (AP Photo/Abdel Kareem Hana)
Yassin Marouf, 23, second from right, who lost his left foot and suffered a severe injury to his right leg after Israeli shelling in May, sits on a mattress in a tent surrounded by family and neighbors in Zawaida, central Gaza, Thursday, Nov. 6, 2025. (AP Photo/Abdel Kareem Hana)
Haneen al-Mabhouh, 34, who lost her leg in an Israeli strike on her home that also killed all four of her daughters, including her 5-month-old baby, shows a photo of one of her daughters on a cellphone while sitting in a wheelchair in her family home in Nuseirat, central Gaza Strip, Thursday, Nov. 6, 2025. (AP Photo/Abdel Kareem Hana)
Haneen al-Mabhouh, 34, who lost her leg in an Israeli strike on her home that also killed all four of her daughters, including her 5-month-old baby, sits in a wheelchair in her family home in Nuseirat, central Gaza Strip, Thursday, Nov. 6, 2025. (AP Photo/Abdel Kareem Hana)
Yassin Marouf, 23, who lost his left foot and suffered a severe injury to his right leg after being hit by Israeli shelling in May, lies in a tent surrounded by his family in Zawaida, central Gaza, Thursday, Nov. 6, 2025. (AP Photo/Abdel Kareem Hana)
