Trip.com Secures Dual Honours for Exceptional Customer Service at the 2025 CRE Awards

HONG KONG, Nov. 19, 2025 /PRNewswire/ -- The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service Consortium, have honoured Trip.com with wins in the categories of Contact Centre of the Year and Global Support Services of the Year. This dual recognition reflects the global travel service provider's dedication to exceptional, seamless, and compassionate customer service worldwide.

As the travel industry faces continued demand for personalised and efficient support, Trip.com's customer service teams have exceeded expectations by maintaining a near 90% customer satisfaction rate across more than 16 international support centres. Supported by a strong Trustpilot rating of 4.4, Trip.com's approach is grounded in a customer-first ethos that drives ongoing innovation and operational excellence.

Grace Ding, Head of Customer Service, Trip.com, said, "We are honoured to receive the Contact Centre of the Year and Global Support Services of the Year awards, which recognise our relentless pursuit of service excellence. This achievement belongs to our passionate, professional, and dedicated customer service teams around the world, who provide 24/7 multilingual support and heartfelt care to travellers across every time zone. Every call answered and every message replied to reflects our commitment to create the best travel experience."

Elevating Customer Experiences Through Technology and Care

By leveraging AI to enhance service efficiency, Trip.com empowers its teams to focus on delivering value-driven customer experiences. The company will continue to elevate global service standards through continuous innovation, ensuring that every traveller feels supported, wherever their journey leads.

This year, Trip.com has made progress by integrating enhanced AI capabilities to streamline its customer service operations. These improvements facilitate more intuitive interactions and quicker resolutions, supporting the company's mission to make travel effortless and enjoyable.

Customers can connect with support seamlessly through a variety of channels, whether via the Trip.com app, live chat, or phone. AI-powered operational tools allow Trip.com representatives to focus on personalised, thoughtful service, further distinguishing the brand's customer experience.

A Global Network Committed to Travellers' Peace of Mind

Trip.com's extensive customer care network currently spans 16 locations worldwide, delivering 24/7 multilingual support. Service excellence is evident in the Group's rapid response times; calls are typically answered within 30 seconds, and a wide array of contact options are available, including complimentary in-app calls.

The company's upgraded Global Travel SOS service now covers 77 countries, offering timely support for medical emergencies, translation assistance, guidance on lost baggage, and assistance for unaccompanied minors. With an average SOS response time of just 40 seconds, travellers gain confidence knowing expert help is always at hand.

Trip.com continues to set the standard for travel customer service by blending cutting-edge technology with genuine human care. This double victory at the 2025 CRE Awards affirms the company's leadership and ongoing commitment to putting travellers first in every interaction.

About Trip.com

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Offering an extensive hotel and flight network of more than 1.5 million hotels and flights from over 640 airlines, along with over 200,000 attraction and tour products, Trip.com covers 3,400 airports in 220 countries and regions. Trip.com's world-class 24/7 multilingual customer service helps to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit trip.com.

HONG KONG, Nov. 19, 2025 /PRNewswire/ -- The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service Consortium, have honoured Trip.com with wins in the categories of Contact Centre of the Year and Global Support Services of the Year. This dual recognition reflects the global travel service provider's dedication to exceptional, seamless, and compassionate customer service worldwide.

As the travel industry faces continued demand for personalised and efficient support, Trip.com's customer service teams have exceeded expectations by maintaining a near 90% customer satisfaction rate across more than 16 international support centres. Supported by a strong Trustpilot rating of 4.4, Trip.com's approach is grounded in a customer-first ethos that drives ongoing innovation and operational excellence.

Grace Ding, Head of Customer Service, Trip.com, said, "We are honoured to receive the Contact Centre of the Year and Global Support Services of the Year awards, which recognise our relentless pursuit of service excellence. This achievement belongs to our passionate, professional, and dedicated customer service teams around the world, who provide 24/7 multilingual support and heartfelt care to travellers across every time zone. Every call answered and every message replied to reflects our commitment to create the best travel experience."

Elevating Customer Experiences Through Technology and Care

By leveraging AI to enhance service efficiency, Trip.com empowers its teams to focus on delivering value-driven customer experiences. The company will continue to elevate global service standards through continuous innovation, ensuring that every traveller feels supported, wherever their journey leads.

This year, Trip.com has made progress by integrating enhanced AI capabilities to streamline its customer service operations. These improvements facilitate more intuitive interactions and quicker resolutions, supporting the company's mission to make travel effortless and enjoyable.

Customers can connect with support seamlessly through a variety of channels, whether via the Trip.com app, live chat, or phone. AI-powered operational tools allow Trip.com representatives to focus on personalised, thoughtful service, further distinguishing the brand's customer experience.

A Global Network Committed to Travellers' Peace of Mind

Trip.com's extensive customer care network currently spans 16 locations worldwide, delivering 24/7 multilingual support. Service excellence is evident in the Group's rapid response times; calls are typically answered within 30 seconds, and a wide array of contact options are available, including complimentary in-app calls.

The company's upgraded Global Travel SOS service now covers 77 countries, offering timely support for medical emergencies, translation assistance, guidance on lost baggage, and assistance for unaccompanied minors. With an average SOS response time of just 40 seconds, travellers gain confidence knowing expert help is always at hand.

Trip.com continues to set the standard for travel customer service by blending cutting-edge technology with genuine human care. This double victory at the 2025 CRE Awards affirms the company's leadership and ongoing commitment to putting travellers first in every interaction.

About Trip.com

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Offering an extensive hotel and flight network of more than 1.5 million hotels and flights from over 640 airlines, along with over 200,000 attraction and tour products, Trip.com covers 3,400 airports in 220 countries and regions. Trip.com's world-class 24/7 multilingual customer service helps to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit trip.com.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Trip.com Secures Dual Honours for Exceptional Customer Service at the 2025 CRE Awards

TOKYO, April 2, 2026 /PRNewswire/ -- GA technologies Co., Ltd. (Headquarters: Minato-ku, Tokyo; President, CEO: Ryo Higuchi; Stock Code: 3491; hereinafter referred to as the "Company") announces that its AI real estate investment service, "RENOSY," has launched an initiative to rebrand "Renters Warehouse" (operated by RW OpCo, LLC [Headquarters: United States], a Group company), as "RENOSY by Renters Warehouse."

URL: https://www.renterswarehouse.com/

• Background and Outlook of the Brand Integration and Renewal

Since its founding in 2013, the Company has operated under its corporate philosophy:

"Spark excitement and inspiration by fusing technology with innovation to propel the world forward." The Company's core business is the AI real estate investment service "RENOSY," which leverages technology to provide unique one-stop services for property purchase, management, and sale.

RW OpCo, LLC, founded in 2007, operates the real estate investment marketplace "Renters Warehouse." Primarily serving individuals and institutional investors in the United States, the platform functions as an online marketplace and currently operates in 18 states and 31 locations across the country.

The Company completed the consolidation of RW OpCo, LLC as a subsidiary in March 2024 and began providing real estate services in the U.S. market.^[1] Since the fiscal year ending October 2025, the business has maintained strong performance, achieving quarterly profitability and growing rapidly to become the Company's third pillar of profit.^[2]

The Company has now moved to rebrand its U.S. business from "Renters Warehouse" to "RENOSY by Renters Warehouse," aiming to drive further growth in the U.S. market and maximize group synergies. Through the full-scale expansion of "RENOSY" in the U.S. market, the Company looks to promote the adoption of services that enable reliable, seamless, and optimal asset formation through real estate in the country.

The impact of this matter on the Company's business results is insignificant.

• AI Real Estate Investment RENOSY

RENOSY is an AI real estate investment service that utilizes technology. Reliable, seamless, and optimal asset-building through real estate is realized by providing one-stop support for the purchase, management, and sale of property, maximizing operational effectiveness. An extensive product lineup is offered that includes condominiums, apartments, and detached houses, etc. Surveys conducted by Tokyo Shoko Research have ranked RENOSY No. 1 in Japan in real estate investment sales and purchases.^[3]