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Salesforce CEO vies to overcome investors' AI skepticism while touting company's quarterly numbers

Business

Salesforce CEO vies to overcome investors' AI skepticism while touting company's quarterly numbers
Business

Business

Salesforce CEO vies to overcome investors' AI skepticism while touting company's quarterly numbers

2025-12-04 08:51 Last Updated At:12-05 15:16

SAN FRANCISCO (AP) — After riding the artificial intelligence craze to new heights, business software maker Salesforce has been pummeled by a wave of investor skepticism that’s intensified the pressure on its persuasive CEO Marc Benioff to reverse the tide.

Benioff, who helped spearhead the transition to cloud computing after founding Salesforce in 1999, got a chance to try to change the AI narrative late Wednesday with the release of his company’s latest quarterly results.

The key numbers covering August through October eclipsed the analyst projections that help steer the stock market, providing Benioff with some material to support his contention that Salesforce’s big bets on AI will yield a jackpot. The San Francisco-based company earned $2.1 billion, or $2.19 per share, a 37% increase from the same time last year while revenue rose 9% to nearly $10.9 billion. Salesforce also provided an outlook for the current quarter ending in January that exceeded analysts' predictions.

“We’re uniquely positioned for this new era,” Benioff boasted during a 25-minute address on an analyst conference call that sometimes sounded like an AI sermon that also featured comments about “wow” moments that customers experience when seeing the company's technology.

Salesforce’s shares initially surged by more than 5% after the results came out, but backtracked to a gain of 2% following Benioff's presentation.

It's unclear if that modest momentum will be sustained in Thursday's regular trading session because making more money than analysts anticipated isn’t necessarily enough to keep propelling a technology stock amid persisting doubts about whether the hundreds of billions of dollars being poured into the much-hyped technology will pay off.

Nvidia, the dominant maker of the chips needed to power AI, put a dent in the wall of worry a couple weeks ago with a quarterly earnings report that soared far beyond analyst estimates and initially eased fears about a Big Tech bubble bursting.

But the tranquility quickly evaporated, leaving Nvidia’s stock price slightly below where it was trading before the company’s stellar earnings report and 15% below its peak price reached in late October when the chipmaker became the first company to be valued at $5 trillion.

The AI jitters have punished Salesforce even more severely. Before the earnings report was released, Salesforce's market value had plunged by 35%, wiping out about $125 billion in shareholder wealth, since Salesforce’s stock price peaked at $369 a year ago.

The downturn has happened even as Benioff has been doing his best to highlight AI's potential benefits while calling upon the flair for salesmanship that he developed while become the become a chief evangelist behind the rise of software subscription services amid the ruins of the dot-com bust a quarter century ago.

Benioff, who owns Time magazine in addition to his Salesforce job, also is among the Big Tech leaders who have forged ties with President Donald Trump this year while trying to persuade the administration to adopt AI-friendly policies to protect U.S. interests as China also works feverishly on the technology.

Salesforce has been primarily focused on creating Ai agents that can automate more customer sales agents while spawning a digital labor force that will take over jobs that have traditionally been filled by people.

In a sign that Benioff intends to practice what he preaches, Salesforce laid off 4,000 of its own customer support workers as its “Agentforce” technology took over more of the responsibilities.

But the corporate customers that buy Salesforce’s services haven't been embracing AI agents as quickly as investors initially thought, turning the company into a “poster child” for the doubts hanging over the technology, said Jay Woods, chief market strategist for investment banking firm Freedom Capital Markets.

The second-guessing hasn’t dimmed Benioff’s AI exuberance – a passion that recently displayed in a resounding endorsement of Google’s latest version of the Gemini technology powering its AI suite.

“We all know that the speed of innovation has exceeded the speed of customer adoption,” Benioff conceded while confidently predicting that dynamic is about to change dramatically as more companies and government agencies build AI services into their operations.

Salesforce is projecting $60 billion in revenue for its fiscal year ending in January 2030 – a target that would require average annual increases of 10% from its forecasted sales of $41.5 billion for its current fiscal year. The company also just completed an $8 billion acquisition of another software maker, Informatica, that is building AI tools to manage corporate data.

“We’re continuing to execute on the path to our $60 billion dream” Benioff said.

FILE - Salesforce CEO Marc Benioff delivers the keynote address at the start of the Dreamforce conference at the Moscone Center, in San Francisco, Oct. 14, 2025. (Jessica Christian/San Francisco Chronicle via AP, File)

FILE - Salesforce CEO Marc Benioff delivers the keynote address at the start of the Dreamforce conference at the Moscone Center, in San Francisco, Oct. 14, 2025. (Jessica Christian/San Francisco Chronicle via AP, File)

WASHINGTON (AP) — President Donald Trump said U.S. forces will “finish the job” in Iran soon as “core strategic objectives are nearing completion,” offering a full-throated defense of the war Wednesday night in his first national address since the conflict began more than a month ago.

He used his platform before a wide audience to tout the success of the U.S. operations and argue that all of Washington’s objectives have so far been met or exceeded, but said Iran would continue to face a barrage of attacks in the short term.

“We are going to hit them extremely hard over the next two to three weeks,” Trump said. “We’re going to bring them back to the Stone Ages, where they belong.”

But Trump also spent much of an address that lasted just under 20 minutes repeating many things he had already said in recent weeks and providing few new details. The speech appeared unlikely to move the needle of public sentiment at a time when polling shows many Americans feel the U.S. military has gone too far in Iran and as gas and oil prices remain high.

The effect on global financial markets was more immediate, with oil rising more than 4% and Asian stocks falling after Trump's comments about the U.S. continuing to hit Iran hard.

“Tonight, I’m pleased to say that these core strategic objectives are nearing completion,” Trump said. He also acknowledged American service members who had been killed and added: “We are going to finish the job, and we’re going to finish it very fast. We’re getting very close.”

The president didn’t mention the possibility of sending U.S. ground troops into Iran. Nor did he reference NATO, the trans-Atlantic alliance he has railed against for not helping the U.S. secure the critical Strait of Hormuz, where a chokehold by Iran has sent energy prices soaring.

He also didn't say anything about negotiations with Iran or bring up his April 6 deadline for Iran to reopen the waterway or face severe retaliation from the U.S.

Trump ticked through a timeline of past American involvement in conflicts and noted that the ongoing war in Iran had lasted just 32 days, seeming to appeal to the public for more time to achieve the mission.

“World War I lasted one year, seven months and five days,” he said. “World War II lasted for three years, eight months and 25 days.” Trump, who was referring to the time the U.S. was involved in those wars, also added references to Korea, Vietnam and Iraq.

He also noted that in “these past four weeks, our armed forces have delivered swift, decisive, overwhelming victories on the battlefield.” He said U.S. military action had been “so powerful, so brilliant” that “one of the most powerful countries” is “really no longer a threat” — even as Iran kept up its attacks on Israel and Persian Gulf neighbors early Thursday.

Trump also seemed to suggest he had ruled out going into Iran to get its enriched uranium.

“The nuclear sites that we obliterated with the B-2 bombers have been hit so hard that it would take months to get near the nuclear dust,” he said. "And we have it under intense satellite surveillance and control. If we see them make a move, even a move for it, we’ll hit them with missiles very hard again.”

The president encouraged countries reliant on oil through the Strait of Hormuz to “build some delayed courage” and go “take it.”

Trump's comments in his address were more measured than some of his previous remarks, including earlier Wednesday at a White House Easter lunch.

Of Iran, he told his assembled guests: “We could just take their oil. But you know, I’m not sure that the people in our country have the patience to do that, which is unfortunate.”

“Yeah, they want to see it end. If we stayed there, I prefer just to take the oil,” Trump said. “We could do it so easily. I would prefer that. But people in the country sort of say: ‘Just win. You’re winning so big. Just win. Come home.’ And I’m OK with that, too, because we have a lot of oil between Venezuela and our oil.”

The media was not permitted to watch the president’s remarks at the lunch, but the White House uploaded video of the speech online before taking it down. The White House did not return requests for comment from The Associated Press on the video and why it was taken down.

In the lunch — unlike in the subsequent speech — the president also reiterated some of his complaints about NATO allies for their reluctance to get involved in securing the Strait of Hormuz while suggesting that Asian countries could also step up to reopen the waterway.

“Let South Korea, you know, we only have 45,000 soldiers in harm’s way over there, right next to a nuclear force -- let South Korea do it,” Trump said of efforts to reopen the strait. “Let Japan do it. They get 90% of their oil from the strait. Let China do it.”

In a social media post Wednesday morning, meanwhile, Trump also wrote that “Iran’s New Regime President” wanted a ceasefire. It wasn’t clear to whom the U.S. president was referring since Iran still has the same president. Iran’s Foreign Ministry spokesman, Esmail Baghaei, called Trump’s claim “false and baseless,” according to a report on Iranian state television.

Hours before Trump’s address, Iranian President Masoud Pezeshkian posted a lengthy letter in English on his X account appealing to U.S. citizens and stressing that his country had pursued negotiations before the U.S. withdrew from that path. “Exactly which of the American people’s interests are truly being served by this war?” he wrote.

Since the war began on Feb. 28, Trump has offered shifting objectives and repeatedly has said it could be over soon while also threatening to widen the conflict. Thousands of additional U.S. troops are currently heading to the Middle East, and speculation abounds about why. Trump has also threatened to attack Iran’s Kharg Island oil export hub.

Adding to the confusion is what role Israel — which has been bombing Iran alongside the U.S. — might play in any of these scenarios.

Trump has been under growing pressure to end the war that has been pushing up the cost of gasoline, food and other goods. The price of Brent crude, the international standard, is up more than 40% since the start of the war.

Gambrell reported from Dubai, United Arab Emirates. Rising reported from Bangkok. Associated Press writers Seung Min Kim in Washington, Giovanna Dell’Orto in Miami, Farnoush Amiri in New York and Samy Magdy in Cairo contributed to this report.

President Donald Trump speaks about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

President Donald Trump speaks about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

President Donald Trump speaks about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

President Donald Trump speaks about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

President Donald Trump walks from the Blue Room to speak about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

President Donald Trump walks from the Blue Room to speak about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

President Donald Trump speaks about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

President Donald Trump speaks about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

President Donald Trump speaks about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

President Donald Trump speaks about the Iran war from the Cross Hall of the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon, Pool)

A rainbow forms over the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon)

A rainbow forms over the White House on Wednesday, April 1, 2026, in Washington. (AP Photo/Alex Brandon)

A young girl is comforted by her father and Israeli soldiers as they take cover in a bomb shelter during air raid sirens warning of incoming Iranian missile strikes in Bnei Brak, Israel, Wednesday, April 1, 2026. (AP Photo/Oded Balilty)

A young girl is comforted by her father and Israeli soldiers as they take cover in a bomb shelter during air raid sirens warning of incoming Iranian missile strikes in Bnei Brak, Israel, Wednesday, April 1, 2026. (AP Photo/Oded Balilty)

People inspect the site of an Israeli strike amid debris and damaged vehicles in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hassan Ammar)

People inspect the site of an Israeli strike amid debris and damaged vehicles in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hassan Ammar)

A man feeds stray cats in Tehran, Iran, Tuesday, March 31, 2026. (AP Photo/Vahid Salemi)

A man feeds stray cats in Tehran, Iran, Tuesday, March 31, 2026. (AP Photo/Vahid Salemi)

The Indian flagged LPG carrier Jag Vasant transporting liquefied petroleum gas, is seen at the Mumbai Port in Mumbai, India, after it arrived clearing the Strait of Hormuz, Wednesday, April 1, 2026. (AP Photo/Rafiq Maqbool)

The Indian flagged LPG carrier Jag Vasant transporting liquefied petroleum gas, is seen at the Mumbai Port in Mumbai, India, after it arrived clearing the Strait of Hormuz, Wednesday, April 1, 2026. (AP Photo/Rafiq Maqbool)

Firefighters and rescue workers work at the site of Israeli airstrikes, in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hussein Malla)

Firefighters and rescue workers work at the site of Israeli airstrikes, in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hussein Malla)

A firefighter extinguishes a car at the site of Israeli airstrikes, in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hussein Malla)

A firefighter extinguishes a car at the site of Israeli airstrikes, in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hussein Malla)

Israel's rescue teams and residents take shelter as sirens sounds next to a site struck by an Iranian missile in Bnei Brak, Wednesday, April 1, 2026. (AP Photo/Oded Balilty)

Israel's rescue teams and residents take shelter as sirens sounds next to a site struck by an Iranian missile in Bnei Brak, Wednesday, April 1, 2026. (AP Photo/Oded Balilty)

A police vehicle is seen through a shattered windshield at the site of an Israeli strike in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hassan Ammar)

A police vehicle is seen through a shattered windshield at the site of an Israeli strike in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hassan Ammar)

Two men ride scooters past charred debris at the site of an Israeli strike in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hassan Ammar)

Two men ride scooters past charred debris at the site of an Israeli strike in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hassan Ammar)

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