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AI Adoption Reaches Record High as Trust, ROI, and Maturity Converge
SAN FRANCISCO, Dec. 11, 2025 /PRNewswire/ -- Atomicwork, the leading AI native ITSM platform, today released the third edition of its annual State of AI in IT report, produced in collaboration with leading industry analysts ITSM.tools.
This year's findings show a major shift in how AI is being adopted and scaled across IT organizations. AI has moved beyond early experimentation into a stage defined by measurable business value, higher organizational trust, and greater maturity. With 98 percent of organizations now using AI or piloting initiatives, adoption has reached its highest level since the study began two years ago.
The State of AI in IT 2026 study captures insights from IT leaders, practitioners, and service teams across industries and regions. AI is increasingly embedded in core IT workflows. Three out of four IT professionals now use AI for at least one service management function. Twenty percent of organizations report that they have fully implemented AI across all service teams, including IT, HR, Finance, and Facilities. While the maturity curve resembles last year's trends, more organizations are operating in the advanced stages of AI maturity than ever before.
The data also shows a significant rise in realized value. Eighty two percent of IT professionals say their organization has benefited from AI investments, and 67 percent report positive ROI. The findings point to a reinforcing cycle. Organizations that trust AI tend to invest more intentionally, which drives better outcomes and strengthens trust. Organizations that underinvest often experience weak returns and decreasing confidence. Perceptions of AI benefits have evolved as well. Although cost reduction still matters, respondents now cite productivity gains, improved employee and customer experience, and stronger alignment with business outcomes as the primary benefits. AI has matured from a simple efficiency tool into an enterprise intelligence layer.
"The data shows that AI is no longer a proof of concept. It is delivering measurable business value," said Vijay Rayapati, CEO of Atomicwork. "IT organizations that embrace AI are unlocking new levels of productivity, reducing operational bottlenecks, and improving employee experience."
The analysis also identified three core correlations shaping the AI landscape. AI maturity strongly correlates with ROI, with advanced organizations far more likely to see value. ROI strongly influences trust, and organizations that measure outcomes report the highest confidence in AI. The origin of AI initiatives plays a major role. AI initiatives led by IT leadership show the highest success rates, while bottom-up efforts account for more than half of the reduced trust responses due to limited cross functional alignment.
"AI initiatives must start with IT leadership if they are going to scale," said Stephen Mann, Principal Analyst at ITSM.tools and co-author of the report. "Bottom-up projects can be promising, but without organizational alignment they often struggle to gain traction. The 2026 data underscore the need for intentional strategy and governance."
Barriers to AI adoption remain, but there are marked shifts. Respondents cited data privacy and security risks, high implementation costs, and inaccurate or biased outputs as the top challenges. Governance and compliance, last year's top concern, no longer appears in the top three, suggesting growing organizational maturity in responsible AI adoption.
After three years of research, a clear conclusion has emerged. AI in IT has crossed its inflection point. Organizations have moved from asking how AI can help IT to how IT can maximize business impact with AI. The State of AI in IT 2026 report captures this shift and offers guidance for IT leaders planning their 2026 AI strategy.
The full report is available here.
About Atomicwork
Atomicwork is the leading AI native ITSM solution, empowering IT teams to automate employee support and IT service management. The AI powered platform integrates seamlessly with enterprise systems, internal processes, and operational workflows to help businesses deliver modern ITSM and ESM, operate faster, and scale efficiently. Headquartered in San Francisco, Atomicwork also has offices in India and Singapore.
AI Adoption Reaches Record High as Trust, ROI, and Maturity Converge
SAN FRANCISCO, Dec. 11, 2025 /PRNewswire/ -- Atomicwork, the leading AI native ITSM platform, today released the third edition of its annual State of AI in IT report, produced in collaboration with leading industry analysts ITSM.tools.
This year's findings show a major shift in how AI is being adopted and scaled across IT organizations. AI has moved beyond early experimentation into a stage defined by measurable business value, higher organizational trust, and greater maturity. With 98 percent of organizations now using AI or piloting initiatives, adoption has reached its highest level since the study began two years ago.
The State of AI in IT 2026 study captures insights from IT leaders, practitioners, and service teams across industries and regions. AI is increasingly embedded in core IT workflows. Three out of four IT professionals now use AI for at least one service management function. Twenty percent of organizations report that they have fully implemented AI across all service teams, including IT, HR, Finance, and Facilities. While the maturity curve resembles last year's trends, more organizations are operating in the advanced stages of AI maturity than ever before.
The data also shows a significant rise in realized value. Eighty two percent of IT professionals say their organization has benefited from AI investments, and 67 percent report positive ROI. The findings point to a reinforcing cycle. Organizations that trust AI tend to invest more intentionally, which drives better outcomes and strengthens trust. Organizations that underinvest often experience weak returns and decreasing confidence. Perceptions of AI benefits have evolved as well. Although cost reduction still matters, respondents now cite productivity gains, improved employee and customer experience, and stronger alignment with business outcomes as the primary benefits. AI has matured from a simple efficiency tool into an enterprise intelligence layer.
"The data shows that AI is no longer a proof of concept. It is delivering measurable business value," said Vijay Rayapati, CEO of Atomicwork. "IT organizations that embrace AI are unlocking new levels of productivity, reducing operational bottlenecks, and improving employee experience."
The analysis also identified three core correlations shaping the AI landscape. AI maturity strongly correlates with ROI, with advanced organizations far more likely to see value. ROI strongly influences trust, and organizations that measure outcomes report the highest confidence in AI. The origin of AI initiatives plays a major role. AI initiatives led by IT leadership show the highest success rates, while bottom-up efforts account for more than half of the reduced trust responses due to limited cross functional alignment.
"AI initiatives must start with IT leadership if they are going to scale," said Stephen Mann, Principal Analyst at ITSM.tools and co-author of the report. "Bottom-up projects can be promising, but without organizational alignment they often struggle to gain traction. The 2026 data underscore the need for intentional strategy and governance."
Barriers to AI adoption remain, but there are marked shifts. Respondents cited data privacy and security risks, high implementation costs, and inaccurate or biased outputs as the top challenges. Governance and compliance, last year's top concern, no longer appears in the top three, suggesting growing organizational maturity in responsible AI adoption.
After three years of research, a clear conclusion has emerged. AI in IT has crossed its inflection point. Organizations have moved from asking how AI can help IT to how IT can maximize business impact with AI. The State of AI in IT 2026 report captures this shift and offers guidance for IT leaders planning their 2026 AI strategy.
The full report is available here.
About Atomicwork
Atomicwork is the leading AI native ITSM solution, empowering IT teams to automate employee support and IT service management. The AI powered platform integrates seamlessly with enterprise systems, internal processes, and operational workflows to help businesses deliver modern ITSM and ESM, operate faster, and scale efficiently. Headquartered in San Francisco, Atomicwork also has offices in India and Singapore.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Atomicwork Releases Its State of AI in IT 2026 Report
HONG KONG, Dec. 11, 2025 /PRNewswire/ -- Presenti.ai, a cloud-based AI presentation maker engineered for rapid slide creation, introducing its significantly upgraded platform. Positioned as a practical and robust alternative to Gamma, Presenti.ai empowers users to effortlessly transform ideas, documents, and various media into professional, AI-generated presentations in minutes.
As a fully cloud-native solution, Presenti.ai requires no software installation, offering real-time collaboration, cloud storage, and cross-device editing. This makes it an ideal choice for modern teams and individuals seeking a faster, more flexible, and accessible workflow.
AI-Driven Workflows: The Core of This Advanced AI Presentation Maker
As an advanced AI presentation maker, Presenti.ai streamlines the entire creation process with diverse intelligent input options. Key AI features now include:
- Prompt-to-Presentation: Generate entire conceptual decks from a simple title or idea.
- Content Transformation: Convert large text, outlines, or structured talking points into reorganized, ready-to-present slide content.
- File-to-Slides: Transform existing documents (Word, PDF, TXT, Markdown, Xmind) into editable presentations.
- Visual Enhancement: Beautify imported PPTX files with modernized layouts and automatic visual structure for improved readability.
- Pro Agent Mode: Build long-form decks with guided outlines and sectioning for complex projects.
- Multimedia Integration: Convert web links or audio input into slide content, and generate topic-relevant images using advanced AI models directly within presentations.
- Embedded AI Assistant: Refine slide copy, adjust tone, generate tables, and simplify explanations for perfect clarity.
Beyond Creation: Smart Customization & Sharing Collaboration
To complete the professional workflow, Presenti.ai provides intelligent tools for presentation refinement and seamless distribution:
- Customizable Templates: A collection of free templates caters to diverse professional needs, from product pitches to marketing reports.
- Intelligent Layout Tools: Visual layout tools automatically optimize spacing, alignment, and typography for polished results.
- AI-Assisted Refinement: An embedded AI assistant refines content, adjusts tone, and simplifies explanations, maintaining consistent visual structure.
- Multi-Format Export: Supports PDF, PPTX, PNG, and JPG exports for easy sharing, offline access, and integration with other tools.
"We created Presenti.ai to make professional presentation creation truly effortless for everyone," said Edwin, Founder of Presenti.ai. "Our goal is simple: offer an accessible, incredibly fast, and intuitive AI presentation maker that moves far beyond existing tools."
About Presenti.ai
Presenti.ai is an online AI presentation maker that simplifies and accelerates professional slide deck creation. Leveraging AI prompts, document imports, and intelligent layout tools, Presenti.ai provides a more flexible, efficient alternative to traditional presentation tools.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Presenti.ai Launches Enhanced AI Presentation Maker, Positioned as Powerful Gamma Alternative
