SANTA CLARA, Calif.--(BUSINESS WIRE)--Dec 15, 2025--
ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced it has completed its acquisition of Moveworks. The acquisition advances ServiceNow’s vision to put AI to work for people, combining ServiceNow’s trusted agentic AI and intelligent workflows with Moveworks’ intuitive front-end AI assistant, enterprise search, and agentic Reasoning Engine. Together, the companies will expand the capabilities of the ServiceNow AI Platform to redefine how employees engage with work, drive faster outcomes, scale AI adoption, and create AI experiences people love to use.
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“Moveworks accelerates ServiceNow’s vision to put AI to work for people across every corner of every business,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “With two decades of workflow intelligence built into a single architecture, we’re powering the agentic AI operating system for the enterprise. Moveworks’ AI Assistant plus ServiceNow’s agentic platform will create an AI-native front door that turns conversations into completed work, allowing customers to resolve issues autonomously, trigger intelligent workflows, and get results – securely, responsibly, and at scale.”
“Moveworks was founded to make work effortless, building a powerful AI assistant platform that gets work done,” said Bhavin Shah, CEO of Moveworks. “By joining ServiceNow, we can now scale this agentic strategy for any organization by connecting our AI Assistant and enterprise search, powered by our Reasoning Engine, with ServiceNow’s trusted workflow automation and AI governance. Together, we’ll deliver secure, fast, end-to-end resolution for employees everywhere.”
Uniting employee experiences on a single intelligent platform
The ServiceNow AI Platform delivers natively integrated AI that automates work at scale with trust and transparency. With its seamless integration into ServiceNow, Moveworks brings a powerful complement: an intuitive front-end that lets employees ask, search, and take action naturally, wherever they work. Together, ServiceNow and Moveworks create intelligent experiences that connect every request with autonomous fulfillment – for employees, customers, developers, IT teams, and admins – breaking down silos, accelerating time to value, and driving productivity across the enterprise.
Agentic AI is already transforming work at scale for thousands of ServiceNow customers, accelerating response times and delivering measurable productivity gains. Inside ServiceNow itself, AI agents now resolve 90% of IT and 89% of customer support requests autonomously, cutting resolution times nearly sevenfold.
Moveworks deepens this foundation. ServiceNow is already one of Moveworks’ more than 100 technology integrations, and its front-end AI assistant, enterprise search, and agentic Reasoning Engine are trusted by leading global enterprises such as Siemens, Toyota, Unilever, and others. With 5.5 million employee users and approximately 250 mutual customers already using both technologies, ServiceNow and Moveworks are building on a proven approach to bring agentic AI to every employee that makes work flow across every corner of a business. Nearly 90% of Moveworks customers have deployed the technology to 100% of their employees, reflecting real, enterprise-wide adoption and usage.
Additionally, with hundreds of AI experts joining ServiceNow, Moveworks brings deep expertise that will further fuel innovation and accelerate ServiceNow’s ability to scale its AI roadmap. Overall, this acquisition strengthens the ServiceNow AI Platform with the ability to deliver even more transformational experiences that understand every employee request through prompts, connect to the right enterprise data, AI agent, or workflow, and further accelerate end-to-end digital workflows across IT, HR, and more – on one flexible, scalable platform.
About ServiceNow
ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 75 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com.
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Use of forward-looking statements
This press release contains "forward-looking statements" about the expectations, beliefs, plans, intentions, and strategies relating to ServiceNow’s acquisition of Moveworks. Such forward-looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. We undertake no obligation, and do not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include, without limitation, any inability or delays in assimilating or integrating Moveworks’ technology into our platform; challenges retaining Moveworks’ employees or customers; or any unanticipated obligations or liabilities related to Moveworks legacy business. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.
ServiceNow completes acquisition of Moveworks
SYDNEY (AP) — Before the bloodshed and broken hearts, there was a little girl with a gentle soul, a loving grandmother who delivered meals to the needy and a young man dubbed a “golden person” for his kindness. And there was an 87-year-old grandfather who sought solace in Australia after surviving the Holocaust, only to die in what officials have called antisemitic terrorism.
They are among the 15 people killed Sunday evening by two gunmen during a Hanukkah celebration at Sydney’s famous Bondi Beach. Australia’s federal police commissioner said it was a terrorist attack inspired by the Islamic State group.
Here is a closer look at some of the victims:
Matilda, a 10-year-old whose last name has been withheld at the request of her family, was the youngest person killed in the massacre.
Matilda’s language teacher, Irina Goodhew, who launched a GoFundMe for the girl’s grieving family, described her in a Facebook post as a gentle girl who saw beauty in everyone.
“Matilda was a bright and loving soul who taught us that true goodness is found in the love and compassion we share,” Goodhew wrote. “Her memory reminds us to carry kindness in our hearts and spread it to the world. May the light of her eyes live on through us — in our actions, our words, and our love for one another.”
Eli Schlanger, assistant rabbi at Chabad-Lubavitch of Bondi, organized Sunday’s Chanukah by the Sea event. He was a father of five, the youngest of whom was born just two months ago, according to Chabad, an Orthodox Jewish movement that runs outreach worldwide.
The 41-year-old, London-born Schlanger also served as chaplain to the state’s corrective services department and as a chaplain at a Sydney hospital, where he ministered to patients and families.
Schlanger would go wherever he was needed to help people including prisons, said his friend, Ben Wright.
“Eli was a very special person,” Wright told The Associated Press while standing near a cordoned-off section of Bondi the morning after the attack, a black box containing Torah verses strapped to his arm. “He spent a lot of his time trying to get Jews to do one good deed.”
Wright, who saw friends and strangers gunned down during the attack while cradling his 6-month-old baby, said he hopes to emulate Schlanger’s goodness.
Yaakov Levitan, a rabbi and father of four, was known for his kindness and dedication to helping others, according to the Chabad movement, which described him as a “vital, behind-the-scenes pillar” of Sydney’s Jewish community.
Originally from Johannesburg, the 39-year-old served as the general manager of Chabad of Bondi and worked with the Sydney Beth Din, or religious court.
Marika Pogany, an 82-year-old grandmother and community volunteer, delivered thousands of kosher meals to those in need, the Federation of Jewish Communities in Hungary said in a statement.
COA, a Sydney volunteer service for Jewish seniors, said in an Instagram post that Pogany was part of the “beating heart of COA and a source of warmth for thousands of people.”
“For 29 years she arrived at COA with her quiet smile and her steady kindness,” COA wrote. “She lifted the room simply by being in it. She asked for nothing and gave everything.”
Zuzana Čaputová, the former president of Slovakia, called her “Marika” and described Pogany as her “long-term close friend” who had visited Slovakia every year since 1989.
Dan Elkayam, a 27-year-old French national described by his brother as “a golden person,” was a talented soccer player who lived with his girlfriend in Sydney’s eastern suburbs.
Elkayam’s brother, Jérémie Elkayam, told broadcaster France Info that his brother was “someone extraordinary … who profited from life, wasn’t at all materialistic, who understood the value of things and who loved to travel.”
“We are four brothers and, of the four, for me he was the kindest of us,” Jérémie Elkayam said.
Sydney soccer club Rockdale Ilinden FC said in a statement that Elkayam was an extremely talented and popular player with the club’s Premier League team who “will be sorely missed by his teammates and everyone that knew him.”
“Those who were closest to him described him as a down to earth, happy go lucky individual who was warmly embraced by those he met,” club President Dennis Loether said.
French Foreign Minister Jean-Noël Barrot wrote in a post on X that Elkayam’s death was “yet another tragic manifestation of a revolting surge in antisemitic hatred that we must defeat.”
Peter Meagher, known to friends as “Marzo,” was a retired police officer and a team manager and beloved volunteer at Randwick rugby club, which condemned the “abhorrent targeted attack on our Jewish community" in a statement Monday and called Meagher an “absolute legend in our club.”
Meagher was working as a freelance photographer at the Bondi Hanukkah event, the club said, noting his presence was “simply a catastrophic case of being in the wrong place and at the wrong time.”
A photograph with the statement showed “Marzo” written in chalk on a rugby field, along with a team jersey.
Reuven Morrison, 62, was killed while trying to stop one of the shooters, according to his daughter, Sheina Gutnick.
Gutnick told CBS News that her father is the person seen in widely circulated video footage throwing objects at the gunman, which Gutnick said were bricks, after another passerby, Ahmed al Ahmed, wrestled the gun away from the shooter.
“I believe after Ahmed managed to get the gun off the terrorist, my father had then gone to try and unjam the gun, to try and attempt shooting. He was screaming at the terrorist,” she said.
Morrison migrated to Australia from the Soviet Union five decades ago to escape antisemitic persecution. He thought Australia would be safe, Gutnick said.
“This is where he was going to have a family, where he is going to live a life away from persecution,” she said. “And for many years, he did do that; he lived a wonderful, free life. Until Australia turned on him.”
Alex Kleytman was an 87-year-old Holocaust survivor who had moved to Australia from Ukraine.
“I have no husband. I don’t know where is his body,” his wife Larisa Kleytman told reporters outside a Sydney hospital Sunday. “Nobody can give me any answer.”
Larisa told The Australian newspaper that her husband died while protecting her.
“We were standing and suddenly came the ‘boom boom’, and everybody fell down,” she said. “At this moment, he was behind me and at one moment he decided to go close to me. He pushed his body up because he wanted to stay near me.”
The couple survived “the unspeakable terror of the Holocaust” as children before moving to Australia, according to a 2023 report by JewishCare, a service provider for Australia’s Jewish community.
Tibor Weitzen, a 78-year-old grandfather who saw the best in people, migrated to Australia from Israel in 1988, his granddaughter said.
“My grandfather was truly the best you could ask for,” Leor Amzalak told the Australian Broadcasting Corp., the country’s public broadcaster. “He was so proud of us … and loved us more than life itself.”
Panagiotis Pylas in Sydney, John Leicester in Paris, Justin Spike in Budapest, Hungary, and Melanie Lidman in Tel Aviv, Israel, contributed to this report.
British Consul General Louise Cantillon, lays a wreath at a flower memorial for victims of Sunday's shooting at the Bondi Pavilion at Bondi Beach on Tuesday, Dec. 16, 2025, in Sydney, Australia. (AP Photo/Mark Baker)
People weep and offer flowers at a floral memorial for victims of Sunday's shooting at the Bondi Pavilion at Bondi Beach on Tuesday, Dec. 16, 2025, in Sydney, Australia. (AP Photo/Mark Baker)
