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Exchange Bank Promotes Beth Ryan to Vice President Senior Retail Operations Manager

News

Exchange Bank Promotes Beth Ryan to Vice President Senior Retail Operations Manager
News

News

Exchange Bank Promotes Beth Ryan to Vice President Senior Retail Operations Manager

2026-02-27 04:29 Last Updated At:04:41

SANTA ROSA, Calif.--(BUSINESS WIRE)--Feb 26, 2026--

Exchange Bank (OTC: EXSR) is pleased to announce the promotion of Beth Ryan from Vice President, Community Engagement Officer to Vice President Senior Retail Operations Manager, reflecting her more than three decades of leadership, service, and deep commitment to the Bank’s employees, customers, and communities.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260226567944/en/

Beth began her career with Exchange Bank in October 1988 as a teller at the Montgomery Village branch. Having already banked with Exchange Bank since opening her first accounts, she was drawn to the professionalism, integrity, and people-first culture she observed behind the teller line. What began as a role rooted in financial independence and personal growth quickly evolved into a lifelong career.

Over the course of her tenure, Beth has held a wide range of positions across the organization, including everything from a Teller and a Note Clerk to a Supervisor Trainee and Customer Experience Manager. She was among the Bank’s first Regional Service Managers and later oversaw both regional and retail service managers within retail banking. Her experience also includes playing a key role in opening new branches in Cloverdale, Roseville, and Marin County.

Throughout her career, Beth pursued higher education while advancing in leadership, completing coursework at the junior college level, attending Dominican University, and completing master’s-level work at Sonoma State University. Her professional journey has been shaped by trusted mentors and a strong alignment with Exchange Bank’s mission, values, and ethical foundation.

In her new role as Vice President Senior Retail Operations Manager, Beth will focus on supporting retail branch teams, advocating for operational efficiencies, and strengthening the employee and customer experience.

“I am excited to empower our branch teams to support customers to the best of their ability,” said Beth Ryan, Vice President Senior Retail Operations Manager. “By prioritizing efficiencies and thoughtful change, we can continue to focus to what matters most—our people and the customers and communities we serve.”

Beth remains deeply engaged in the community, serving on the boards of organizations close to her heart, including Catholic Charities of Northwest California and the Santa Rosa Metro Chamber's Leadership Santa Rosa Steering Committee. Her dedication reflects Exchange Bank’s long-standing commitment to community leadership and service.

“Beth’s career is a testament to what is possible at Exchange Bank,” said Senior Vice President, Retail Banking Jaimie Galeano. “Her leadership, institutional knowledge, and unwavering commitment to our employees and customers make her uniquely qualified for this role.”

Founded on trust, integrity, and community stewardship, Exchange Bank continues to invest in leaders who embody its values and strengthen its mission throughout California.

About Exchange Bank

Headquartered in Sonoma County and founded in 1890, Exchange Bank is a full-service community bank with assets over $3.30 billion. The Bank offers a comprehensive range of personal and business banking services including personal and business financing, and Trust and Investment Management services. Exchange Bank serves customers through 19 retail branches across the North Bay and Roseville, along with Trust & Investment Management offices located in Santa Rosa, Roseville, Marin County, and Silicon Valley.

Exchange Bank’s long-standing legacy of financial leadership and community support is grounded in its core values of commitment, respect, integrity, and teamwork. The Bank is known for its people—professionals who care deeply about their customers, their colleagues, and the communities where they live and work.

Exchange Bank is a 20-time recipient of the North Bay Business Journal’s Best Places to Work award and a 14-time winner of Best Bank of Sonoma County in the Press Democrat Readers’ Choice Awards (2025). Additional honors include Best Consumer Bank by NorthBay biz Magazine’s Best of the North Bay readers’ poll and Best Local Bank by The Petaluma Argus-Courier People’s Choice Awards (2025). Exchange Bank also received the 2025 San Francisco Business Times Corporate Philanthropy Award, and Bohemian Magazine’s Best of the North Bay 2025 named the Bank both Best Business Bank and Best Consumer Bank.

In 2026, Exchange Bank earned national recognition as one of America’s Best Regional Banks by Newsweek.

For more information, visit www.exchangebank.com.

Member FDIC — Equal Housing Lender — Equal Opportunity Employer

Beth Ryan - VP Senior Retail Operations Manager of Exchange Bank

Beth Ryan - VP Senior Retail Operations Manager of Exchange Bank

Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to customers.

Restaurant Brands International – the Miami-based company that owns Burger King, Popeyes and other brands – said Thursday it’s currently testing the OpenAI-powered headsets in 500 U.S. restaurants.

The system collects data on restaurant operations and shares it via “Patty,” a voice that talks to employees through their headsets. If the drink machine is low on Diet Coke, Patty will tell the store’s manager. If a customer uses a QR code to report a messy bathroom, the manager will be alerted.

Employees can ask Patty how to make various menu items or tell Patty to remove items from digital menus if they’ve run out of ingredients.

Burger King said it’s also exploring using Patty as a way to improve customer service. The system can track when employees say key words like “welcome,” “please” and “thank you” and share that with managers.

When asked about that capability Thursday by The Associated Press, Burger King said the intent is to use Patty as a coaching tool, not a tracker of individual employees.

“It’s not about scoring individuals or enforcing scripts. It’s about reinforcing great hospitality and giving managers helpful, real-time insights so they can recognize their teams more effectively,” Burger King said in a statement.

Burger King added that the key words are “one of many signals to help managers understand service patterns."

“We believe hospitality is fundamentally human. The role of this technology is to support our teams so they can stay present with guests,” Burger King said.

Patty is part of a larger app-based BK Assistant platform that will be available to all U.S. restaurants later this year.

Burger King is one of several fast food chains experimenting with artificial intelligence. Yum Brands said last spring it was partnering with Nvidia to develop AI technologies for its brands, which include KFC, Taco Bell and Pizza Hut.

McDonald’s ended a partnership with IBM in 2024 that was testing automated orders at its drive-thrus. The company is now working with Google on AI systems.

FILE - This is the sign outside a Burger King in Erie, Pa., on Monday, Sept. 8, 2025. (AP Photo/Gene J. Puskar, File)

FILE - This is the sign outside a Burger King in Erie, Pa., on Monday, Sept. 8, 2025. (AP Photo/Gene J. Puskar, File)

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