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New global service platform establishes standardized performance benchmarks for parts delivery, field support, and lifecycle maintenance
LAS VEGAS, March 5, 2026 /PRNewswire/ -- On March 4, LGMG introduced its new global service brand, "LGMG ProCare," at CONEXPO-CON/AGG 2026, outlining a more structured and performance-driven approach to aftermarket support.
The launch brings LGMG's global service operations under a unified framework designed to standardize performance benchmarks while strengthening localized execution. Company leadership positioned service capability as a long-term competitive differentiator alongside equipment performance and ongoing product innovation.
"LGMG ProCare" unifies LGMG's global parts supply, technical support, maintenance programs, and lifecycle services under a coordinated global structure. The operating model is supported by localized service personnel, regional parts distribution centers, and market-based management, ensuring close proximity to customers while maintaining consistent performance standards worldwide.
Under the ProCare platform, LGMG has established defined service targets, including over 90% parts delivery within 48 hours, a 90%+ fault resolution rate within 48 hours, and more than 80% service coverage within a 200-kilometer radius in key markets. These metrics are designed to improve equipment uptime, reduce downtime risk, and enhance fleet reliability for contractors and rental operators working in demanding jobsite environments.
President Simon Zhang stated, "Our relationship with customers extends beyond equipment delivery. Long-term operational support across the equipment lifecycle is fundamental to building durable partnerships." He noted that as competition intensifies in the construction machinery sector, structured and responsive after-sales service plays an increasingly decisive role in procurement decisions.
North America remains a priority market for LGMG's service expansion. The company has increased regional parts inventory, technical staffing, and field service capacity to support its growing installed base. The ProCare framework will continue to roll out across additional international markets as regional service networks expand.
The ProCare platform spans product commissioning, operator training, preventive maintenance programs, field diagnostics, parts logistics, and remanufacturing services. By combining measurable service standards with regional responsiveness, LGMG aims to deliver consistent support across operating environments and customer segments.
With the launch of ProCare, LGMG formalizes service infrastructure as a core pillar of its global operations, reinforcing its commitment to supporting customers throughout the full equipment lifecycle and enhancing long-term asset value.
For more information about LGMG's solution in North America, please visit https://www.lgmg.com.cn/.
New global service platform establishes standardized performance benchmarks for parts delivery, field support, and lifecycle maintenance
LAS VEGAS, March 5, 2026 /PRNewswire/ -- On March 4, LGMG introduced its new global service brand, "LGMG ProCare," at CONEXPO-CON/AGG 2026, outlining a more structured and performance-driven approach to aftermarket support.
The launch brings LGMG's global service operations under a unified framework designed to standardize performance benchmarks while strengthening localized execution. Company leadership positioned service capability as a long-term competitive differentiator alongside equipment performance and ongoing product innovation.
"LGMG ProCare" unifies LGMG's global parts supply, technical support, maintenance programs, and lifecycle services under a coordinated global structure. The operating model is supported by localized service personnel, regional parts distribution centers, and market-based management, ensuring close proximity to customers while maintaining consistent performance standards worldwide.
Under the ProCare platform, LGMG has established defined service targets, including over 90% parts delivery within 48 hours, a 90%+ fault resolution rate within 48 hours, and more than 80% service coverage within a 200-kilometer radius in key markets. These metrics are designed to improve equipment uptime, reduce downtime risk, and enhance fleet reliability for contractors and rental operators working in demanding jobsite environments.
President Simon Zhang stated, "Our relationship with customers extends beyond equipment delivery. Long-term operational support across the equipment lifecycle is fundamental to building durable partnerships." He noted that as competition intensifies in the construction machinery sector, structured and responsive after-sales service plays an increasingly decisive role in procurement decisions.
North America remains a priority market for LGMG's service expansion. The company has increased regional parts inventory, technical staffing, and field service capacity to support its growing installed base. The ProCare framework will continue to roll out across additional international markets as regional service networks expand.
The ProCare platform spans product commissioning, operator training, preventive maintenance programs, field diagnostics, parts logistics, and remanufacturing services. By combining measurable service standards with regional responsiveness, LGMG aims to deliver consistent support across operating environments and customer segments.
With the launch of ProCare, LGMG formalizes service infrastructure as a core pillar of its global operations, reinforcing its commitment to supporting customers throughout the full equipment lifecycle and enhancing long-term asset value.
For more information about LGMG's solution in North America, please visit https://www.lgmg.com.cn/.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
LGMG Launches "ProCare" Global Service Brand at CONEXPO-CON/AGG 2026
PETALING JAYA, Malaysia, March 5, 2026 /PRNewswire/ -- For many people, clear vision means more than simply seeing well — it means recognising loved ones, driving safely, continuing to work confidently, and fully enjoying everyday experiences. Yet, many Malaysians only seek eye care after vision problems begin affecting their quality of life.
This March, VISTA Eye Specialist is bringing eye health closer to communities nationwide through the VISTA Eye Carnival 2026, held across two weekends on 6–8 March and 13–15 March 2026, spanning 13 VISTA branches across Northern, Southern, and Klang Valley regions.
Anchored by the theme "Malaysia Truly Eye-sia | 马来风光，眼里有光", the Eye Carnival celebrates the connection between world-class eye care, Malaysia's cultural vibrancy, and the warmth of the Malaysian healthcare experience.
The campaign reflects a growing shift in how Malaysians view vision care — not simply as medical treatment, but as an essential part of living confidently, staying independent, and enjoying meaningful moments in life.
Supporting Malaysia's Visit Malaysia 2026 Momentum
The Eye Carnival is organised in conjunction with the national momentum of Visit Malaysia 2026, highlighting Malaysia's growing reputation as a trusted destination for quality healthcare and medical tourism.
Malaysia has increasingly gained international recognition for delivering high-quality medical care that combines clinical excellence with personalised hospitality. Through initiatives such as the Eye Carnival, VISTA aims to showcase how Malaysia continues to strengthen its healthcare ecosystem while offering patients a welcoming and human-centred experience.
Making Eye Care More Approachable for Communities
"Many people only realise how much their vision shapes their daily life when it begins to change," said Tan Chin-Ching, CEO of VISTA Eye Specialist.
"Through the Eye Carnival, we want to remove fear around eye care and make it approachable for families and individuals. Early detection and simple screenings can help protect independence, confidence, and long-term quality of life. At the same time, this initiative reflects Malaysia's strength in delivering healthcare that meets international standards while remaining warm, accessible, and people-centred."
Addressing Preventable Vision Loss in Malaysia
Eye health remains an important public health priority in Malaysia, where many causes of vision impairment can be prevented or effectively treated when detected early.
According to findings from Malaysia's National Eye Survey II (NES II) published in PLOS ONE:
- Cataracts account for approximately 58.6% of blindness cases
- Diabetic retinopathy contributes around 10.4%
- Glaucoma represents about 6.6%
These three conditions form the majority of avoidable or treatable vision loss in Malaysia. However, delayed diagnosis continues to be a key challenge, often due to a lack of awareness or fear of medical treatment.
By bringing professional screenings and specialist consultations directly into community settings, the VISTA Eye Carnival aims to encourage Malaysians to prioritise regular eye examinations and better understand their eye health risks.
A Health Carnival Designed for Families and Communities
Across both carnival weekends, participating VISTA centres will transform into welcoming community spaces designed to make eye care engaging, accessible, and family-friendly.
Visitors can look forward to:
Complimentary Eye Screenings and Doctor Consultations
Professional screenings provide visitors with insights into their vision health and help detect potential eye conditions early.
Partner-Led Health and Wellness Activities
Visitors can explore complementary health checks, including physiotherapy assessments, skin analysis, and lifestyle wellness consultations, reflecting a holistic approach to well-being.
Exclusive Carnival-Only Eye Care Packages
Special promotions and treatment packages will be available exclusively during the Eye Carnival across participating centres.
Interactive Cultural and Family Activities
Inspired by Malaysia's rich multicultural heritage, the carnival will feature interactive experiences designed to create a comfortable and enjoyable environment for visitors of all ages.
By combining healthcare with lifestyle engagement, the Eye Carnival aims to remove the traditional anxiety associated with medical visits and instead promote eye health as part of everyday wellness.
International Recognition Reinforces Clinical Excellence
VISTA Eye Specialist's commitment to high clinical standards and patient safety has recently been recognised in Newsweek & Statista's Asia's Top Private Hospitals & Clinics 2026 2nd consecutive year, placing the organisation among leading private healthcare providers in ophthalmology across Asia.
This independent recognition reflects VISTA's continuous investment in clinical innovation, patient safety practices, and quality outcomes, while strengthening Malaysia's position as a trusted regional healthcare hub.
Contributing to Malaysia's Healthcare and Medical Tourism Growth
As Malaysia continues to gain global recognition for delivering high-quality, affordable healthcare, initiatives such as the VISTA Eye Carnival highlight the country's ability to combine medical excellence with personalised, culturally welcoming patient experiences.
Through community engagement, public education, and accessible screening opportunities, VISTA aims to support national efforts in strengthening healthcare awareness while reinforcing Malaysia's reputation as a destination where healthcare meets hospitality.
About VISTA Eye Specialist
Founded in 1999, VISTA Eye Specialist is one of Malaysia's leading eye care networks, offering comprehensive ophthalmology services through a nationwide footprint of specialist centres. Guided by medical excellence, innovation, and compassionate care, VISTA remains committed to helping people see clearly and live confidently — serving generations of Malaysians and international patients alike.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
VISTA Eye Carnival 2026 Brings "Malaysia Truly Eye-sia" to Life Across 13 Branches Nationwide
