HO CHI MINH CITY, Vietnam, April 21, 2026 /PRNewswire/ -- Club Med, a global leader in premium all-inclusive holidays, and Central Group Capital have signed a Hotel Management Agreement for a new resort in Koh Samui, Thailand.
This partnership introduces a highly anticipated Club Med Exclusive Collection resort, marking the third in the East and South Asia Pacific (ESAP) region. It will be Club Med's first Exclusive Collection resort in Thailand and its second property in the country, following Club Med Phuket, opened in 1985.
Located just 25-minute drive from Koh Samui Airport, the resort will offer a vibrant beachfront retreat celebrating the Thai island lifestyle. It joins Club Med's global network of over 60 Premium and Exclusive Collection resorts across 25 countries. The Exclusive Collection now represents 13% of global capacity, spanning 21 properties, including resorts, villas, chalets, and the Club Med 2 sailing yacht.
The project was officially unveiled at Club Med Kiroro Peak, Japan, in the presence of Stéphane Maquaire, President and CEO of Club Med, Rachael Harding, CEO ESAP, and Soravit Chairoj, Managing Partner and Co-Head of Central Group Capital.
"This exceptional beachfront property marks an exciting expansion of our portfolio," said Stéphane Maquaire. "It strengthens our leadership in premium all-inclusive travel while supporting sustainable destination growth and local communities."
Rachael Harding noted that the project reinforces Club Med's commitment to upscale, family-oriented experiences, supported by a strong international guest base and a comprehensive all-inclusive offering.
Bruno Courbet, Country Director for Thailand, Indonesia, India & New Markets, added: "As Koh Samui gains global attention, we see an opportunity to redefine 'New Luxury', combining boutique intimacy with a human-centric approach focused on freedom, cultural openness, and seamless experiences."
Central Group Capital launched its inaugural fund in April 2023 with THB 10 billion (approximately USD 300 million), the largest of its kind in Thailand. The fund targets high-potential hospitality investments to support tourism growth and deliver strong returns.
"We strongly believe in Thailand's global appeal, with Koh Samui among our top destinations," said Soravit Chairoj. "This redevelopment maximizes its prime beachfront and natural setting."
The 303-room resort will feature over 200 meters of private beach, diverse sports and leisure offerings, upgraded facilities, new dining concepts, and signature Club Med programs including Kids Club and Amazing Family. Inspired by Thai heritage and natural surroundings, the resort is scheduled to open in the second half of 2028, with booking details to be released closer to opening.
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Club Med Expands Exclusive Collection Portfolio with a New Beachfront Resort in Koh Samui, Thailand in Partnership with Central Group Capital
Club Med Expands Exclusive Collection Portfolio with a New Beachfront Resort in Koh Samui, Thailand in Partnership with Central Group Capital
SINGAPORE, May 19, 2026 /PRNewswire/ -- At the One North Foundation AI Community Gathering on May 14, 2026, WIZ.AI introduced Wizlynn, a multi-agent inbound platform built to help enterprises deploy GenAI in real customer service operations, not just in demos or pilots.
Wizlynn focuses on three core value propositions: reliability in conversation and result, dialect fluency, and fast deployment. It supports real-time customer conversations, enterprise system integration, human agent handoff, and enterprise-ready AI operations, helping companies move from basic chatbots to AI systems that can support live service workflows.
Reliable in Both Conversation and Result
Reliability is the first priority for enterprise GenAI, especially in financial services. Wizlynn is designed to deliver conversations that enterprises can trust and outcomes that customers can rely on.
The platform supports fast responses under 2 seconds, 95% accurate intent recognition, natural interruption handling, compliance guardrails, and smooth transfer to human agents when needed. It is also built with strong data protection, AI security safeguards, stable system availability, and the ability to handle many customer conversations at the same time, making it suitable for regulated and high-volume service environments.
In testing, Wizlynn achieved a 92.5% AI Resolution Rate, showing its ability to resolve many customer requests without human support. When escalation is needed, it targets up to 95% successful transfer to the right human agent. The platform includes more than 40 specialised AI agents for key banking scenarios, including account enquiries, card services, deposits, transfers, loans, payments, verification, limit changes, self-service requests, and escalation to human supervisors.
Built for Real Enterprise Customer Service
The launch featured a banking service demo showing how Wizlynn can identify customer intent, answer questions using a knowledge base, and retrieve live data from core systems when needed.
The demo also highlighted Wizlynn's dialect fluency. In Southeast Asia, customers often switch between languages, dialects, and accents in one conversation. Wizlynn is built to handle this naturally, helping customers feel understood without forcing them into clean, single-language conversations.
Fast Deployment: Live Within 2 Days, Full Service the Following Week
WIZ.AI also introduced its Triple-Flywheel Engine, supported by three AI-native tools: AI Builder, AI Simulation, and AI Evaluation. These tools help enterprises build service scenarios, test AI responses, check quality, and improve performance before and after launch.
This approach helps shorten implementation time, allowing Wizlynn to go live within 2 days, with full service ready the following week. After launch, the Triple-Flywheel Engine continues improving performance based on real production interactions.
From Chatbot to Multi-Agent Platform
The launch of Wizlynn reflects a broader shift in enterprise AI. Companies are moving beyond simple chatbots toward multi-agent systems that understand business context, connect with enterprise systems, and deliver measurable service outcomes.
For WIZ.AI, Wizlynn marks the next step in enterprise GenAI: a platform designed not only to talk, but to work reliably in production.
Find out more at www.wiz.ai
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WIZ.AI Launches Wizlynn: A Reliable Multi-Agent Inbound Platform for Enterprises
