Synthflow AI and 8x8 Enter Strategic Partnership to Deliver Next-Generation Agentic AI

BERLIN--(BUSINESS WIRE)--Apr 21, 2026--

Synthflow AI, an enterprise AI agent platform that automates customer conversations, has formed a strategic partnership with 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, to bring Synthflow next-generation AI agents to enterprise contact centers.

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This collaboration integrates Synthflow into the 8x8 Contact Center, automating self-service while enhancing agent support across AI calls, chat, and digital channels. The new technology helps joint customers avoid missing calls, ultimately converting more leads, empowering customers to increase their CSAT scores, and reducing operational costs. Additionally, customers can set up Al answering assistants without developer support.

The global voice AI market is expected to grow to $54 billion by 2033, and this partnership addresses the growing need for modern, enterprise-ready conversational AI. By replacing legacy point solutions, Synthflow enables joint customers to avoid long implementation cycles and complex setups. The platform delivers natural, human-like conversations with low latency, advanced interruption handling, memory capabilities, and support for over 30 languages. These features allow businesses to achieve faster resolution times and higher containment rates.

Hakob Astabatsyan, CEO of Synthflow, said: "Our partnership with 8x8 validates the strength of our agentic AI capabilities and the sophisticated framework we use. Having handled over 65 million voice interactions, we've seen firsthand the significant impact that transformative AI has on businesses in driving efficiency, satisfaction, and lowering costs.

“We give 8x8 and Synthflow customers an agile, innovation-focused alternative to legacy systems, making it easier than ever to transform customer interactions with intelligent automation at scale."

The integration provides a distinct competitive advantage in the cloud contact center market. The long-term strategic alignment also includes future roadmap initiatives, such as enabling 8x8 and its channel partners to resell Synthflow directly, alongside offering the platform to small and medium businesses through the 8x8 App Store.

Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8x8, Inc., said: “As consumers become increasingly comfortable engaging with AI agents, it's vital that our customers recognize this channel as a priority for seamless, effective customer engagement. By partnering with Synthflow, we’re providing joint customers with the modern capabilities they need to help improve their satisfaction scores and quickly implement advanced voice automation."

To learn more about the partnership, read 8x8’s blog post “From Enterprise AI to Everyone: Why We Partnered with Synthflow.”

About Synthflow AI

Synthflow AI is an enterprise AI agent platform that automates customer conversations across phone and chat. Built for production environments, it combines agent orchestration with its own telephony infrastructure to deliver reliable performance, fast deployment, and full control over the end-to-end conversation flow. A G2 Grid Leader for AI Agents, Synthflow has processed over 65 million customer calls for more than 100 enterprise customers, including Freshworks and Thryv.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry's most integrated platforms for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements regarding the expected capabilities and benefits of the Synthflow AI and 8x8 partnership, anticipated improvements in customer engagement and satisfaction through AI-powered voice automation, the expected growth of the global voice AI market, the advantages of integrating Synthflow into the 8x8 Contact Center, and future roadmap initiatives including channel partner resale programs and the 8x8 App Store. All statements other than statements of historical fact are forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially. For a discussion of these risks and uncertainties, please refer to 8x8’s filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. 8x8 assumes no obligation to update any forward-looking statements to reflect events that occur or circumstances that exist after the date on which they were made.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

Synthflow AI and 8x8 Enter Strategic Partnership to Deliver Next-Generation Agentic AI

BOISE, Idaho (AP) — Former Los Angeles police detective Mark Fuhrman, who was convicted of lying during testimony at the OJ Simpson murder trial, has died. He was 74.

Fuhrman was one of the first two police detectives sent to investigate the 1994 killings of Simpson’s ex-wife Nicole Brown Simpson and her friend, Ronald Goldman, in Los Angeles. He reported finding a bloody glove at Simpson’s home but his credibility came under attack during the trial as the defense raised the prospect of racial bias.

Under cross-examination, Fuhrman testified that he had never made anti-Black racial slurs in the past decade, but a recording showed he had done so repeatedly.

Lynn Acebedo, the chief deputy coroner in Kootenai County, Idaho, said that Fuhrman died May 12. The county does not release the cause of death as a rule.

Alan Dershowitz, a prominent lawyer and law professor who was a legal strategist on Simpson’s defense “Dream Team,” said Fuhrman was a “much better detective than he was a witness.”

“He’s very smart, and you know, a very, very aggressive detective. Ultimately his actions helped us win the O.J. case because of his use of the ‘n’ word,” Dershowitz said Monday evening. “I got to know him later, after it was all over, and we had a cordial relationship.”

Fuhrman retired from the Los Angeles Police Department after Simpson’s 1995 acquittal. He subsequently moved to Idaho with his family and set up a 20-acre (eight-hectare) farm, raising chickens, goats, sheep and llamas.

In 1996, Fuhrman was charged with perjury and pleaded no contest. He later became a TV and radio commentator and wrote the book “Murder in Brentwood” about the killings.

A criminal-court jury found Simpson, a former star NFL running back and actor, not guilty of murder in 1995, but a separate civil trial jury found him liable in 1997 for the deaths and ordered him to pay $33.5 million to relatives of Brown and Goldman. He served nine years in prison on unrelated charges and died in Las Vegas of prostate cancer in 2024 at the age of 76.

Fuhrman’s father left when he was 7 years old, and Fuhrman often cared for his younger brother while his mother worked. As an adult, he joined the Marines and then the Los Angeles Police Department.

Golden reported from Seattle.

FILE - In this June 15, 1995 file photo, O.J. Simpson, left, grimaces as he tries on one of the leather gloves prosecutors say he wore the night his ex-wife Nicole Brown Simpson and Ron Goldman were murdered in a Los Angeles courtroom. (AP Photo/Sam Mircovich, Pool, File)

FILE - Los Angeles Police Department Det. Mark Fuhrman, foreground, and Superior Court Judge Lance Ito, rear, crane their heads to look at an overhead monitor during the O.J. Simpson double-murder trial, Friday, March 10, 1995, in Los Angeles. (AP Photo/Reed Saxon, File)

FILE - Los Angeles Police Detective Mark Fuhrman shows the jury in the O.J. Simpson double murder trial evidence during testimony Friday, March 10, 1995, in Los Angeles. (AP Photo/Nick Ut, Pool, File)