MELBOURNE, Australia, May 19, 2026 /PRNewswire/ -- AusNet, Australia's largest diversified energy network business, has collaborated with IBM Consulting (NYSE: IBM) and Salesforce to transform how customers and electricians request and manage electricity connections. The new single, unified platform gives AusNet the ability to deliver faster, more transparent services for customers and electricians while scaling to meet rising demand — a timely, future-ready transformation as Australia prepares for increasing grid pressure driven by electrification, rooftop solar, EV charging and new energy applications.
Over time, as AusNet's customer‑connection processes expanded across multiple manual systems and touchpoints, the company identified an opportunity to modernise and streamline how requests were managed across these channels. This led to the creation of a single, integrated digital portal that now brings customer and operational touchpoints together in one place. Customers and electricians can now submit, track and manage all connection requests centrally, supported by a unified data model that consolidates every interaction — from metering, solar and supply applications to contact‑centre calls, retailer updates, and solar or new‑supply submissions.
The platform, designed and delivered by IBM Consulting, in collaboration with Salesforce, automates key steps including service‑order creation, data validation, price estimation and supply‑availability checks, significantly reducing manual workload and strengthening compliance. Early results include 51% of applications now processed end‑to‑end automatically, validation times reduced by more than 80%, and reduced guaranteed service level (GSL) infringements since go‑live.
IBM and AusNet were recently recognised for their joint impact, with the collaboration receiving honours in the 2025 Salesforce Partner Innovation Awards. The awards celebrate partners from around the world that deliver exceptional customer experiences and redefine industries through the Salesforce ecosystem. The recognition highlights the strength of the IBM–AusNet-Salesforce collaboration and the significant results achieved together.
"As the energy transition accelerates, we needed a system that could scale with demand while giving customers and electricians clarity, speed and transparency," said Stephen Thompson, General Manager Customer & Community, AusNet. "The new platform streamlines the entire customer‑connection journey, improves accuracy and resilience, and establishes a future‑ready digital foundation for the rising grid demand we expect over the next decade."
"Connecting customers to energy shouldn't be complicated," said Jeremy Smith, SVP - Head of Enterprise ANZ, Salesforce. "By bringing the connection process together through a single Salesforce‑powered experience, AusNet now has a unified view of its customers and the ability to automate previously manual steps — preparing the organisation for tomorrow's electrification surge."
"Australia's energy transition requires distributors to rethink how they operate, and AusNet is setting a benchmark for how essential infrastructure providers can modernise for the decade ahead," said Juhi McClelland, Managing Partner, IBM Consulting APAC. "IBM is pleased to bring deep utilities expertise and our process‑reengineering capabilities, integrating Salesforce technologies to deliver a modern, scalable connection‑management system that positions AusNet as a next-generation, service‑led utility."
Looking ahead, AusNet, with support from IBM and Salesforce, plans to extend the platform into intelligent contact‑centre capabilities, broader stakeholder management, and deeper integration across field operations and asset planning. This will further advance AusNet's ambition to build a "grid of the future" capable of supporting Australia's long‑term decarbonisation and electrification goals.
Media Contact:
Paranee Reymondon
IBM Communications
paranee@th.ibm.com
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AusNet rolls out unified customer connections platform to fast‑track services as grid demand rises
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2026 State of Smart Manufacturing Report shows manufacturers scaling AI, strengthening operations and focusing on measurable outcomes
MILWAUKEE, May 19, 2026 /PRNewswire/ -- Rockwell Automation, Inc, (NYSE: ROK), the world's largest company dedicated to industrial automation and digital transformation, today released findings from its 11th annual "State of Smart Manufacturing" report. The global study of more than 1,500 manufacturers across 17 countries shows a shift in industry focus: manufacturers are no longer debating whether to adopt digital technologies, but how to execute, scale and deliver measurable value from them.
The report reflects an inflection point for the industry, as many manufacturers move beyond experimentation and toward broader deployment of digital capabilities. Fewer organizations are operating in pilot mode, while more report active use of smart manufacturing technologies to support day-to-day operations.
The study found that 90% of manufacturers now say digital transformation is essential to staying competitive, reflecting its evolution into a baseline business requirement.
"Across the industry, manufacturers are facing more complexity and pressure than at any point in the last decade," said Blake Moret, chairman & CEO, Rockwell Automation. "What stands out in this year's research is not just the challenges, but how leaders are responding - by making digital transformation a core operating priority. The organizations that are seeing results are those that connect technology, people and processes to turn insight into better decisions, stronger performance and greater resilience."
Key findings from the "2026 State of Smart Manufacturing" report include:
Manufacturers are moving from pilots to scale:
6 in 10 manufacturers (59%) report actively using smart manufacturing technologies to support operations, while only 18% remain in pilot mode, marking the decline of the pilot-heavy phase that dominated previous years.
AI is becoming the engine of industrial advantage:
One-third of operations (34%) are AI-augmented today, supporting functions such as quality, cybersecurity and process optimization. Manufacturers expect more than half of operations to be AI-supported by 2030, reinforcing AI's role as a core operational capability.
Operational intelligence is now a competitive divider:
While organizations continue to collect growing volumes of data, only 43% is being used effectively, highlighting execution — not data availability — as a constraint on performance.
Cybersecurity is an operational reality:
Nearly half of manufacturers (46%) experienced at least one cyber incident in the past year, reflecting rising exposure as operations become more connected and autonomous. Secure, integrated IT/OT architectures are now foundational to scaling AI and advanced automation.
The report also finds that manufacturers are targeting transformation investments toward measurable outcomes – improving quality, reducing cost, lowering operational risk and increasing overall equipment effectiveness. One-third of operating budgets remain dedicated to industrial technology, signaling sustained, execution-focused investment rather than short-term experimentation.
The 2026 State of Smart Manufacturing Report draws on more than a decade of global research to highlight the capabilities shaping modern industrial operations, including intelligence, resilience, adaptability and workforce transformation.
The complete 2026 "State of Smart Manufacturing" report is available here.
Methodology
This report analyzes feedback from 1,560 respondents across 17 of the top manufacturing countries representing roles from management through C-suite and was conducted by Sapio Research in association with Rockwell Automation. The survey sampled from a range of industries including Consumer Packaged Goods, Food & Beverage, Automotive, Semiconductor, Energy, Life Sciences, and more. With a balanced distribution of company sizes with revenues spanning $100 million to over $30 billion, it offers a wide breadth of manufacturing business perspectives.
About Rockwell Automation
Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 26,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise® to life across industrial enterprises, visit www.rockwellautomation.com.
2026 State of Smart Manufacturing Report shows manufacturers scaling AI, strengthening operations and focusing on measurable outcomes
MILWAUKEE, May 19, 2026 /PRNewswire/ -- Rockwell Automation, Inc, (NYSE: ROK), the world's largest company dedicated to industrial automation and digital transformation, today released findings from its 11th annual "State of Smart Manufacturing" report. The global study of more than 1,500 manufacturers across 17 countries shows a shift in industry focus: manufacturers are no longer debating whether to adopt digital technologies, but how to execute, scale and deliver measurable value from them.
The report reflects an inflection point for the industry, as many manufacturers move beyond experimentation and toward broader deployment of digital capabilities. Fewer organizations are operating in pilot mode, while more report active use of smart manufacturing technologies to support day-to-day operations.
The study found that 90% of manufacturers now say digital transformation is essential to staying competitive, reflecting its evolution into a baseline business requirement.
"Across the industry, manufacturers are facing more complexity and pressure than at any point in the last decade," said Blake Moret, chairman & CEO, Rockwell Automation. "What stands out in this year's research is not just the challenges, but how leaders are responding - by making digital transformation a core operating priority. The organizations that are seeing results are those that connect technology, people and processes to turn insight into better decisions, stronger performance and greater resilience."
Key findings from the "2026 State of Smart Manufacturing" report include:
Manufacturers are moving from pilots to scale:
6 in 10 manufacturers (59%) report actively using smart manufacturing technologies to support operations, while only 18% remain in pilot mode, marking the decline of the pilot-heavy phase that dominated previous years.
AI is becoming the engine of industrial advantage:
One-third of operations (34%) are AI-augmented today, supporting functions such as quality, cybersecurity and process optimization. Manufacturers expect more than half of operations to be AI-supported by 2030, reinforcing AI's role as a core operational capability.
Operational intelligence is now a competitive divider:
While organizations continue to collect growing volumes of data, only 43% is being used effectively, highlighting execution — not data availability — as a constraint on performance.
Cybersecurity is an operational reality:
Nearly half of manufacturers (46%) experienced at least one cyber incident in the past year, reflecting rising exposure as operations become more connected and autonomous. Secure, integrated IT/OT architectures are now foundational to scaling AI and advanced automation.
The report also finds that manufacturers are targeting transformation investments toward measurable outcomes – improving quality, reducing cost, lowering operational risk and increasing overall equipment effectiveness. One-third of operating budgets remain dedicated to industrial technology, signaling sustained, execution-focused investment rather than short-term experimentation.
The 2026 State of Smart Manufacturing Report draws on more than a decade of global research to highlight the capabilities shaping modern industrial operations, including intelligence, resilience, adaptability and workforce transformation.
The complete 2026 "State of Smart Manufacturing" report is available here.
Methodology
This report analyzes feedback from 1,560 respondents across 17 of the top manufacturing countries representing roles from management through C-suite and was conducted by Sapio Research in association with Rockwell Automation. The survey sampled from a range of industries including Consumer Packaged Goods, Food & Beverage, Automotive, Semiconductor, Energy, Life Sciences, and more. With a balanced distribution of company sizes with revenues spanning $100 million to over $30 billion, it offers a wide breadth of manufacturing business perspectives.
About Rockwell Automation
Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 26,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise® to life across industrial enterprises, visit www.rockwellautomation.com.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
90% of Manufacturers Say Digital Transformation Is Now Essential, According to New Global Study
