Synergis Software Launches Adept Cloud, a Cloud-Native Engineering Document Management Platform Built for Asset-Intensive Industries

The award-winning Adept platform, now delivered as a fully managed SaaS solution — with AI capabilities built in

QUAKERTOWN, Pa., May 21, 2026 /PRNewswire/ -- Synergis Software announced the general availability of Adept Cloud, a cloud-native SaaS engineering document management platform built for organizations in manufacturing, utilities, oil and gas, chemicals, pharmaceuticals, and mining — where the accuracy of engineering documentation is a matter of operational safety, regulatory compliance, and project outcomes. Adept Cloud delivers the full capabilities of the award-winning Adept platform in a browser-based environment that is hosted, maintained, and continuously updated by Synergis — no local infrastructure, no VPN, and no IT overhead required.

"We built Adept Cloud because our customers told us where they needed to go — and we made a commitment to get them there. What we built isn't just a cloud version of Adept. It's a modern, cloud-native platform — architected for the security, reliability, and scalability that asset-intensive organizations require for the decade ahead. Adept Cloud is also where we'll continue to innovate — AI is built in, with more to come. And as this platform evolves, it will serve as the foundation for on-premise deployments as well, ensuring every Adept customer has access to the same capabilities, regardless of how they choose to deploy. That's what reaching this moment means to us — it's a milestone for Synergis, and our customers get a platform they can grow with for years to come."

— Kristen Tomasic, President, Synergis SoftwareLearn more about Adept Cloud.

Built for the Organizations That Can't Afford to Get It Wrong

In asset-intensive industries, the wrong document revision isn't just an inconvenience — it is a safety risk, a compliance failure, an expensive change order, and a project delay. Adept Cloud is built for environments where precision matters — delivering fast access to the right documents, CAD integration, intellectual property protection, and traceability across every decision."The question we heard most from engineering organizations was whether a cloud EDMS could really handle the complexity of what they do. The CAD relationships, the controlled workflows, the audit requirements, the scale. Adept Cloud was built to answer that question with confidence. The answer is yes."

— Todd Cummings, Vice President of Product Strategy, Synergis Software

Unlimited Users. No Per-Seat Costs.

Every Adept Cloud plan — Essentials, Professional, and Enterprise — includes unlimited users. No per-seat costs, and no limits on who can access the system, from engineers at their desks to teams in the field or on the plant floor.

Synergis will host an Adept Cloud webinar for customers on June 4, and an Adept Cloud introduction webinar open to all interested organizations on June 17.

Adept AI: Intelligence Where Your Engineering Data Lives

Adept AI is built for the Adept Cloud platform — artificial intelligence capabilities that help engineering organizations surface information faster, accelerate document-intensive work, and extract more value from the engineering data already in their system."Engineering information is one of the most valuable and underutilized assets in any industrial organization — critical context buried within tens or hundreds of thousands of documents, largely inaccessible. Adept AI changes that by putting intelligence to work at the platform layer — inside the system where the data already lives, with the governance and security that asset-intensive industries require."

— Scott Lamond, Vice President of Marketing, Synergis Software

Getting Started with Adept Cloud

Adept Cloud is available today. New customers work with their dedicated customer success manager through an onboarding plan that aligns with their Adept Cloud Plan and streamlines time to value. Existing Adept customers can transition to Adept Cloud through a personalized plan designed to minimize disruption and maximize continuity.

Recognition and Customer Trust

Synergis Adept was named to G2's 2026 Best Software Awards as the top-ranked engineering document management platform. The platform holds G2 distinctions for Best Support, Best Relationship, and Highest User Adoption. 95% of verified G2 reviews are rated four or five stars.

About Synergis Software

Synergis Software is the creator of Adept, a leading engineering document management platform trusted by global organizations including Dow, Con Edison, Merck, and General Mills — and named to G2's 2026 Best Software Awards as the top-ranked engineering document management platform. For more than 35 years, Synergis has helped asset-intensive industries — including manufacturing, chemicals, utilities, oil and gas, life sciences, and mining — centralize, govern, and leverage engineering information to accelerate projects, strengthen compliance, and reduce operational risk. Adept is available both as a fully managed SaaS platform and as an on-premise solution.

For more information, visit SynergisSoftware.com.

MEDIA CONTACT
Scott Lamond
Vice President of Marketing, Synergis Software
scott.lamond@synergis.com 

Photo - https://mma.prnasia.com/media2/2983727/Adept_Cloud_On_Light.jpg?p=medium600
Photo - https://mma.prnasia.com/media2/2983728/Adept_AI_4.jpg?p=medium600
Video - https://www.youtube.com/watch?v=ZEXh8gmLZdE
Photo - https://mma.prnasia.com/media2/2983729/2026_Synergis_Adept_G2_Best_Software_v2.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/2919904/Synergis_Software_Logo.jpg?p=medium600

** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **

Synergis Software Launches Adept Cloud, a Cloud-Native Engineering Document Management Platform Built for Asset-Intensive Industries

Synergis Software Launches Adept Cloud, a Cloud-Native Engineering Document Management Platform Built for Asset-Intensive Industries

Synergis Software Launches Adept Cloud, a Cloud-Native Engineering Document Management Platform Built for Asset-Intensive Industries

MUMBAI, India and SUNNYVALE, Calif., Aug. 11, 2026 /PRNewswire/ -- Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), a global intelligence partner and an RP-Sanjiv Goenka Group company, today announced a strategic partnership with Cresta, the leading customer experience AI platform, to deliver an integrated AI technology solution for enterprise customer experience transformation. The partnership combines Cresta's unified AI platform with Firstsource's domain-driven systems integration, outcome measurement frameworks, and operational AI expertise, enabling enterprises to deploy, scale, and continuously optimize AI at production speed and accountability.

This partnership has two key components. Cresta's customer experience AI platform delivers cutting-edge AI agents, agentic AI augmentation for human agents, and comprehensive conversation intelligence to improve the customer experience with every conversation. Firstsource brings domain-driven systems integration, outcome measurement technology, and production-scale operations, creating an integrated AI capability that enterprises can deploy, measure, and continuously optimize. Together, they close the gap between technology capability and business outcomes, enabling rapid deployment with built-in accountability.

To operationalize this partnership, Firstsource has established a dedicated AI Center of Excellence that serves as the integration engine for Cresta + Firstsource deployments.

"Intelligence That Operates isn't a tagline, it's a technology thesis. AI models only succeed inside the right environment - sensors that see how work actually happens, organizational context that understands the why behind every action, and a domain harness that encodes what good looks like. Those are the layers of Kairos, our operating system for AI-native operations, and they are what we bring to this partnership, along with the integration capability to wire them into the systems enterprises already run. That's a technology partnership, not a service layer. Cresta has built exceptional AI technology for real-time customer engagement. Together we're co-engineering a production-ready AI solution enterprises can deploy with confidence. That's what we're bringing to Cresta, and that's what clients are increasingly demanding: partners who own the outcome, not just implement the technology," said Ashish Chawla, Head, CX and Consulting, Firstsource.

"Firstsource is one of the world's leading providers of customer experience transformation expertise," said Alex Cramer, Chief Revenue Officer of Cresta. "As enterprises implement agentic customer experience technology, this partnership will deliver both the AI platform and the implementation strategy that companies need to enhance every customer interaction. We're excited to partner with Firstsource to deliver CX AI transformation to companies around the globe."

Firstsource and Cresta will enable enterprises in the US, UK, Australia, and the Middle East to elevate their customer experience through a partnership that delivers cutting-edge technology and deep operational expertise in a single solution. 

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809), is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities. Its inch-wide, mile-deep practitioners work collaboratively to reimagine business process management. With operations across the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia, Firstsource combines over twenty-five years of domain expertise with an agent-first delivery model to design, build, and operate intelligent enterprise operations. Through its Intelligence That Operates promise—powered by Kairos, the operating system that makes it real—the company unifies consulting, implementation, and operations into a single full-stack engagement and underwrites outcomes, not effort, turning deep domain intelligence into a compounding operational advantage for the world's most regulated industries. (www.firstsource.com)

About Cresta

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. Companies like United Airlines, Cox Communications, and Marriott use Cresta to power world-class customer experiences every day. (https://cresta.com/)

 

** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **

Firstsource and Cresta Partner to Accelerate AI-Powered Customer Experience Transformation