Orvera AI was Included Among the Shortlisted Providers Featured in Everest Group's Tech Provider Spotlight: Voice AI Agents in Customer Experience Management (CXM)

SAN FRANCISCO--(BUSINESS WIRE)--Aug 5, 2026--

Orvera AI, an agentic conversational AI platform for the enterprise, was included among the shortlisted providers featured in Everest Group's Tech Provider Spotlight: Voice AI Agents in Customer Experience Management (CXM), published in June 2026. Everest Group reports a market shift away from containment and toward completed outcomes. The Spotlight profiles 16 shortlisted providers of voice AI agents for customer experience management, a focused field inside a conversational AI market now crowded with more than 1,000 vendors.

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Everest Group writes that Orvera AI "is an enterprise AI platform built to automate and optimize customer experience and interactions across voice and digital channels." The same profile names conversational intelligence, workflow orchestration and real-time analytics alongside the voice agents.

In its profile, Everest Group marks Orvera AI as a strong presence in banking, financial services, insurance, and healthcare, and present in retail and telecom. Everest Group's comments note packaged workflows for sectors such as legal and healthcare, and voice automation designed to integrate with enterprise systems including CCaaS and CRM. Everest Group writes: "Governance is anchored in deterministic workflow controls, enforced guardrails, and structured logging, with analytics dashboards linking operational KPIs such as call volume, Average Handle Time (AHT), and containment to support closed-loop review cycles."

Beyond the sectors highlighted in the report, Orvera AI also serves US enterprises in utilities, travel, automotive, transportation, education, and consumer services, part of an 11-vertical footprint across high-interaction-volume contact centers.

For a full summary, download the report: https://orvera.ai/whitepapers/everest-group-tech-provider-spotlight-voice-ai-agents-cxm.

The Spotlight also carries a case study of a US-based enterprise that had outrun its hiring capacity on outbound follow-ups. The report records an autonomous calling platform implemented within 72 hours alongside human teams, a 64 percent reduction in cost per call, a 50 percent reduction in AHT and 19 percent faster cycle time while sustaining a 76 percent success rate and a 97 percent quality score, and roughly 34 FTEs avoided on over 57,000 outbound calls per month.

"Most vendors in this space give you a platform, a login, and a good-luck handshake. Then the hard part starts and you are alone with a Monday queue that does not care how clever the demo was," said Ali Merchant, Chief Executive Officer of Orvera AI. "We came up running contact-center floors, so we do not ship you a tool and disappear. We stand up the operation, we govern which model handles which conversation, and we own whether the customer actually got their problem solved and hung up done. The companies that win the next decade will not be the ones with the best slide about AI. They will be the ones who let someone who has actually worked the queue run it with them."

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximum operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

About Orvera AI

Orvera AI is an agentic conversational AI platform for the enterprise that Orvera builds, deploys, and runs as a managed service. Its omnichannel AI agents resolve conversations across voice, chat, and digital channels, with deep specialization in Voice AI, while Agent Assist and AI Auto QA, at 100% coverage, support the human agents who handle the rest. Orvera is model-agnostic, orchestrating third-party models in its governed layer on the customer's existing stack, so enterprises stay on the frontier without lock-in. Full deployment lands in three to six weeks. Headquartered in San Francisco, California, Orvera serves US enterprises running high-interaction-volume contact centers, and is SOC 2 Type II and HIPAA certified and GDPR compliant. For more information, visit orvera.ai

Ali Merchant, Chief Executive Officer of Orvera AI, on what separates a platform from an operation. Orvera AI was named among the 16 shortlisted providers in Everest Group's Tech Provider Spotlight: Voice AI Agents in Customer Experience Management (CXM), published in June 2026.

SEOUL, South Korea (AP) — Fans fainting at a baseball park. Lions dying at a zoo. A woman taking shelter in a car found dead. A doctor advising people to eat dog meat to promote stamina.

The scenes caused by a record heat wave in Northeast Asia illustrate how extreme temperatures have gripped South Korea, North Korea and Japan.

In most of South Korea, a major heat wave advisory was in place Wednesday as temperatures in densely populated greater Seoul, home to 20 million people, and adjacent areas soared as high as 39 degrees Celsius (102.2 degrees Fahrenheit).

North Korean authorities have issued a heat wave advisory in many areas and called for people to take safety steps to avoid heat-related health problems.

Japan's anti-disaster agency reported more than 18,000 people with heat stroke symptoms were transported to hospitals during the week of July 20 to 26.

Since mid-May in South Korea, about 2,220 people have been diagnosed with heat-related illnesses and 19 have died, according to a report from Interior and Safety Ministry. About 17,140 livestock, such as chickens, ducks and pigs, and about 160,000 farmed fishes also have died.

On Sunday, the southeastern city of Yangsan saw temperatures reaching 42.5 Celsius (108.5 Fahrenheit), the highest figure recorded since weather observation began in Korea in 1904.

In a Cabinet meeting Tuesday, President Lee Jae Myung instructed officials to view the ongoing heat wave as “a national disaster” and make all-out efforts to protect lives.

On Tuesday night, a spectator in his 20s collapsed while watching a baseball game between SSG Landers and LG Twins at a stadium in Incheon city, west of Seoul. Emergency personnel administered CPR and transported him to a hospital, halting the game for about 10 minutes.

Another fan in his 20s fell unconscious and received treatment at the stadium after the game, according to the Korea Baseball Organization, which announced Wednesday that all 10 games scheduled for Wednesday and Thursday were canceled and would be rescheduled.

Min Son Yong, deputy director of the internal medicine department at Pyongyang General Hospital, told North Korea’s main Rodong Sinmun newspaper on Sunday that people should eat dog meat and fish porridge to supplement protein to beat the heat.

Euphemistically known as “dangogi,” or sweet meat, dog meat has long been considered a stamina food in North Korea and is traditionally eaten during the hottest time of the year.

Min also recommended watermelons, cucumbers, tomatoes, mung beans and ginger to cool down, the newspaper reported.

Dog meat also has been eaten in China, Vietnam and African countries, as well as in South Korea, which plans to formally ban slaughtering, breeding or selling dog meat for human consumption beginning next year.

Japan’s Environment Ministry issued a heat stroke alert for most of the western and southern Japan on Wednesday. While temperatures in the Tokyo region temporarily fell this week, intense heat continued to hit southern Japan.

In the southwestern city of Kumamoto, relief and cleanup work continued following a magnitude 7.1 earthquake on July 28 that killed 38 people, including a woman in her 70s who developed heat stroke while taking shelter in a car. More than 43,000 households were still without water on Wednesday.

Three lions have died at a Tokyo zoo, with a number of their animal peers developing apparent heatstroke symptoms.

Tama Zoological Park said, Mugi, a 3-year-old female lion, developed a loss of appetite on July 19 and was unable to stand the following day. Suspecting heat problem, zoo keepers provided ventilation and a water sprinkler to cool her down. The lion eventually died on July 28 despite treatment with subcutaneous fluid, liver tonics and vitamins, the zoo said.

Two other female lions, Ichigo, 11, and Luena, 15, also died within a few days, the zoo said.

Autopsies showed dehydration and multiple organ failure in all three animals and officials say they believe heat was the cause of the health problems.

Yamaguchi reported from Tokyo.

Visitors holding umbrellas to avoid sunshine leave the Gyeongbok Palace in Seoul, South Korea, Wednesday, Aug. 5, 2026. (AP Photo/Ahn Young-joon)

The outdoor fitness equipments are empty due to the heat in Goyang, South Korea, Wednesday, Aug. 5, 2026. (AP Photo/Lee Jin-man)

People sit in the shade to avoid the heat in Goyang, South Korea, Wednesday, Aug. 5, 2026. (AP Photo/Lee Jin-man)

Visitors hold umbrellas to avoid sunshine at the Gyeongbok Palace in Seoul, South Korea, Wednesday, Aug. 5, 2026. (AP Photo/Ahn Young-joon)