BALI, Indonesia, Aug. 13, 2026 /PRNewswire/ -- The Huawei Network Summit 2026 Asia-Pacific today concluded in Bali, attracting over 500 industry leaders, technical experts, and ecosystem partners to explore network transformation trends amid the large-scale deployment of AI agents. During the summit, Huawei unveiled its upgraded Xinghe Intelligent Network Solution for the Asia-Pacific region under the new philosophy of "Secure and Intelligent Connectivity." This move reaffirms Huawei's efforts to advance all intelligence across industries together with customers and partners.
Currently, AI agents gain momentum across countries such as Malaysia, Vietnam, and Thailand, powering use cases like smart healthcare, financial risk control, and urban governance to drive cost efficiency. Meanwhile, large-scale AI adoption brings new network challenges: First, as AI agents penetrate core business processes, network instability is magnified exponentially; second, AI-driven cyberattacks have surged by 327%, straining traditional defenses.
Leon Wang, President of Huawei Data Communication Product Line, noted, "The global AI wave is reshaping every industry. This is driving networks toward an AI-centric paradigm built on four pillars: lossless compute to maximize token efficiency; integrated sensing and communications to quickly empower the physical world with AI; full-scope security to effectively address AI-driven novel threats; and high-level network autonomy to ensure always-on services."
Zac Chow, Vice President of Huawei Asia Pacific Enterprise Sales Dept, said, "As models compete, tokens surge, and agents act autonomously, applications will become increasingly intelligent and run on unified platforms. Networks will also become AI-native, serving as the backbone of intelligent agents. Huawei is building an AI-centric converged network, working with partners to provide government, finance, Internet, and other industry customers with a network foundation that delivers high-efficiency, lossless transmission, and ultra-fast application experiences. This accelerates industry intelligence and shapes a more connected, intelligent future for Asia-Pacific."
The boom in AI agents brings challenges to network stability and security. To address this, John Cai, Vice President of Huawei Data Communication Product Line, noted, "Huawei has upgraded its Xinghe Intelligent Network Solution under a new paradigm of 'Secure and Intelligent Connectivity.' First is an intelligence upgrade, expanding AI beyond O&M throughout the entire network. Second is a security upgrade, advancing from single-point defense to end-to-end protection that deeply converges network and security. Through these architectural upgrades, we are determined to build the solid connectivity foundation for every enterprise in the Agentic AI era and help every industry move forward steadily amid the AI wave."
Huawei's upgraded Xinghe Intelligent Network Solution covers Xinghe AI Fabric 2.0, Xinghe Intelligent WAN, Xinghe AI Campus, and Xinghe AI Network Security.
Xinghe AI Fabric 2.0
To address service stability challenges in multi-vendor network environments, Huawei has upgraded its StarryWing Digital Map and Rock-Solid Architecture with many AI technologies. Specifically, xFlow technology enables intelligent full-flow analysis, which facilitates fault demarcation within one minute, eliminating customer concerns. Meanwhile, the AI Eagle-Eye Engine delivers real-time visibility into the quality of 200,000 service flows, and completes fault root-cause analysis in minutes, greatly enhancing data center network resilience.
Tailored for AI computing scenarios, Huawei's Hyper-Converged Fabric (HCF) achieves a network-wide throughput of over 98% while boosting inference Tokens Per Second (TPS) by 20%. Equipped with iFlashboot 2.0, Huawei's Xinghe AI computing switches enable device reboots in just 5 seconds, ensuring uninterrupted services. Furthermore, StarryLink optical modules can detect fiber contamination and looseness issues within one minute, slashing inference interruption events by 90% and accelerating inclusive AI through ultra-efficient networks.
Xinghe Intelligent WAN
Today's WANs face threats from novel cyberattacks. To address this, Huawei has built a multi-dimensional security defense system that seamlessly extends protection from devices to private lines. Specifically, Huawei's intelligent security board can identify multi-dimensional anomalies across files, memory, and systems in real time, achieving precise defense against Advanced Persistent Threats (APTs). Unlike traditional solutions that require external Quantum Key Distribution (QKD) devices, Huawei's QKD quantum security board, the first of its kind in the industry, can be directly installed on a router, cutting overall capital expenditure by over 60% and helping build highly resilient, quantum-resistant WANs.
For home broadband, the proliferation of encrypted traffic causes uncontrollable user experience and rising customer complaints and churn. Huawei addresses this with the Xingluo Identification Engine, which can identify encrypted traffic at over 95% accuracy. Plus, user tags and intelligent customer profiling algorithms ensure 90% accuracy in customer acquisition, helping sharpen the competitive edge in home broadband.
Xinghe AI Campus
Huawei's Xinghe AI Campus Solution powers enterprise digital transformation with many innovations. On the wireless front, Wi-Fi 7 Advanced multi-AP coordination doubles performance, while full-series multi-GE switches and flexible right-to-use (RTU) licensing slash TCO by over 30%. With regard to security, AI clustering–based endpoint identification achieves 95% accuracy in identifying dumb terminals, and smart anomaly detection (SmartAD) blocks anomalies in seconds. Wi-Fi Shield and Post-Quantum Cryptography (PQC) secure connections, Wi-Fi Channel State Information (CSI) sensing technology enables iGuard APs to safeguard privacy 24/7. As for network O&M, AI digital humans offer 24/7 assurance for campus networks, and AI sensing-capable APs enable real-time monitoring. Powered by multi-objective reinforcement learning algorithms, 80% of faults are autonomously resolved within 30 seconds, creating the industry's first network autonomy solution.
Xinghe AI Network Security
According to research, 71% of enterprises in Asia-Pacific view AI as their top data security concern, and 81% have experienced API security incidents. To counter this, Huawei proposes 'fighting AI with AI' and has upgraded its AI firewall with a three-layer protection architecture. Specifically, a built-in AI Core can detect unknown threats at 95% accuracy, twice the industry average performance. HiSec AI-Guard, powered by a large language model semantic analysis engine, accurately identifies attacks such as prompt injection with a detection rate exceeding 95%. Together, these capabilities establish a robust security baseline for the intelligent era.
Huawei also unveiled over 20 new eKit SME Network products tailored for SMEs. Highlights include AR580 (a secure converged gateway for offices), S630 (a 10GE all-optical switch), and AP637H & DF10 (a spycam-detecting product portfolio)—all delivering major upgrades in both security and performance. These new offerings are ideal for scenarios like intelligent offices, retail stores, education, and hotels, providing SMEs with a brand-new experience in secure, intelligent connectivity.
At the event, Huawei, together with industry customers and partners across Asia-Pacific, jointly released the Huawei AI Firewall (AIFW) Technology White Paper and the High-Quality 10 Gbps AI Campus Technical and Standard White Paper. These publications outline the technology evolution and industry development path for AI firewalls while providing systematic guidance for building intelligent, secure AI campuses.
Looking ahead, Huawei will remain committed to its "AI for All, All on Secure IP" vision, continuously upgrading its Xinghe Intelligent Network Solution under the philosophy of "Secure and Intelligent Connectivity" to stride into the intelligent era together with customers and partners.
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Huawei Unveils Upgraded Xinghe Intelligent Network Under the "Secure and Intelligent Connectivity" Philosophy to Advance Industrial All Intelligence in Asia-Pacific
Huawei Unveils Upgraded Xinghe Intelligent Network Under the "Secure and Intelligent Connectivity" Philosophy to Advance Industrial All Intelligence in Asia-Pacific
Huawei Unveils Upgraded Xinghe Intelligent Network Under the "Secure and Intelligent Connectivity" Philosophy to Advance Industrial All Intelligence in Asia-Pacific
Local entity, in-country hosting and Arabic-language AI with SESTEK position the Group for public-sector tenders across the GCC
- Through its newly established subsidiary, Toku Technology L.L.C., Toku can now contract, invoice, hire and pursue government and semi-government tenders directly in the UAE and across the GCC
- SESTEK, the Company's first strategic technology partner in the region, brings native Gulf-dialect speech capability which, combined with Toku's locally hosted deployment options, addresses the language and data-residency requirements of banks, government bodies and telecommunications operators
- Talabat, one of the region's leading on-demand delivery platforms and Toku's first customer in the Middle East, is live across all eight of its markets, with more than 8,000 users on the platform, providing early commercial validation of regional demand
SINGAPORE, Sept. 10, 2026 /PRNewswire/ -- Toku Ltd (SGX: TKU) ("Toku" or the "Company", and together with its subsidiaries, the "Group"), a Singapore-incorporated AI-powered customer experience (CX) platform, today announced the incorporation of Toku Technology L.L.C., its first in-country entity in the Middle East, marking the next phase of a regional expansion that began in December 2025. The wholly owned subsidiary anchors a footprint that has grown from two to eight markets since then, and a memorandum of understanding (MOU) signed in June 2026 with SESTEK, a conversational AI provider specialising in Arabic-language solutions.
Toku Technology L.L.C. was incorporated on 24 August 2026 as the Group's in-country operating entity for the Middle East. The subsidiary allows Toku to contract, invoice and receive payment locally, giving enterprise buyers across the Gulf Cooperation Council (GCC) a straightforward way to procure directly from a partner on the ground. It also allows the Group to hire and sponsor local talent and to participate in government and semi-government tenders in the UAE and the wider GCC, where procurement increasingly favours locally incorporated providers able to combine regulatory compliance with in-country infrastructure. The Group is currently participating in a number of tenders in the region, working alongside a regional partner.
Thomas Laboulle, Founder and CEO of Toku, said: "The Middle East has developed ahead of our expectations since our first deployments there last year. The regional disruption earlier this year has durably changed how governments and enterprises assess cloud concentration and data residency, and demand for customer engagement platforms that can run on locally hosted, sovereign or hybrid infrastructure has increased markedly. Our UAE subsidiary gives that demand a local foundation: it lets us contract, invoice, and hire in-country, brings us closer to our customers and partners, and positions Toku to participate fully in the region's digital transformation. Our partnership with SESTEK follows the principle of composability that runs through our platform: specialist Arabic-language models run behind Toku's orchestration layer, so organisations across the GCC get the accuracy they need without compromising on the deployment and data requirements that matter most to them."
SESTEK: First Strategic Technology Partner in the Region
The Group signed a MOU with SESTEK in June 2026, which was disclosed alongside the Group's 1H2026 results in July 2026. The MOU sets out a framework for SESTEK's Agentic CX Suite to be integrated into Toku's offering, adding Arabic-language conversational AI to the Group's capabilities. Integration work between the two product teams is under way. The partnership will initially focus on opportunities across the Middle East and the GCC, with the potential to expand to additional regions over time by mutual agreement.
"Toku's entry into the Middle East reflects exactly the kind of ambition this market rewards: combining serious communications infrastructure with a genuine commitment to local relevance. Language is where most voice-AI deployments succeed or fail in this region, and our two decades of work in Arabic, Turkish and multilingual speech technology are built for precisely the dialect diversity and code-switching that GCC organisations deal with every day. We see strong complementarity between SESTEK's Agentic CX Suite and Toku's customer experience capabilities, and we look forward to bringing that combination to banks, telecom operators and government bodies across the region as the partnership develops," Ahmet Subaşı, Managing Director, MEAPAC, SESTEK.
The collaboration addresses a practical challenge facing GCC organisations as they seek to move AI from experimentation to wider deployment. According to a 2025 survey by McKinsey, the level of AI adoption had risen from 62 percent in 2023 to 84 percent in 2025. However, only 31 percent reported their organisations had scaled or fully deployed AI across its operations.
For banks, telecommunications operators and government agencies deploying voice AI in customer service, accuracy in everyday speech is decisive. Spoken Arabic varies considerably across regional dialects, and conversations frequently switch between Arabic and other languages; when interactions are misunderstood, more calls require human intervention and the service and efficiency gains needed to scale voice AI remains out of reach. SESTEK's speech recognition and text-to-speech technologies are built for this environment, supporting Gulf Arabic variants including Najdi, Kuwaiti and Emirati speech as well as multilingual code-switching involving Arabic, English, French and Urdu. Combined with Toku's communications infrastructure and customer experience platform, these capabilities allow the two companies to deliver voice-AI solutions that are locally relevant for the diverse communities the region's organisations serve.
Toku and SESTEK have begun collaborating on active tenders and opportunities in the region, with an initial focus on the UAE. Together with the new local entity, the partnership gives the Group both the on-the-ground presence and the language capability to compete for enterprise and government contracts across the GCC, with further regional expansion under consideration as the partnership matures.
Talabat: Early Commercial Validation Across Eight Markets
Talabat, one of the region's leading on-demand delivery platforms, is Toku's first customer in the Middle East, providing early commercial validation of the Group's regional expansion. Toku's platform is now live across all eight markets in which Talabat operates, namely Bahrain, Egypt, Iraq, Jordan, Kuwait, Oman, Qatar and the UAE, supporting more than 8,000 users across in-house and business process outsourcing (BPO) teams for inbound and outbound service.
Toku's contact centre is integrated with Talabat's various Customer Relationship Management (CRM) environments, and manages differing regulatory, infrastructure, and language requirements in each market. Following the introduction of voice alongside chat, Talabat's customer satisfaction (CSAT) rose to approximately 80 percent, a measured uplift of more than 20 percent across the deployment.
The Talabat deployment extends Toku's track record of supporting multi-market on-demand delivery platforms. It follows go-lives with PedidosYa in Latin America and Glovo in Europe, demonstrating the Group's ability to deploy its platform across complex and geographically diverse environments, drawing on the same operating model first proven in Asia Pacific.
With Talabat live, a local subsidiary in place and SESTEK as its first strategic technology partner, Toku now has the customer validation, on-the-ground presence and localised technology capabilities to build further momentum across the Middle East.
Toku will showcase its platform at the Customer Experience Live Show Middle East in Dubai on 30 September and 01 October 2026, where Thomas Laboulle will deliver a keynote address.
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About Toku
Headquartered in Singapore, Toku Ltd. (SGX Catalist: TKU) is a cloud-native, AI-powered customer experience platform purpose-built for enterprises operating in complex, multi-market environments. With deep roots in the APAC region and an expanding global footprint, Toku's modular 360° CX Platform orchestrates customer interactions across voice, chat, email and digital channels while managing regulatory, linguistic and infrastructure complexity at scale. Built on end-to-end ownership of its technology stack, from carrier-grade connectivity to AI applications, Toku delivers enterprise-grade security, reliability and deployment flexibility across commercial cloud, private data centres and hybrid environments. Its AI capabilities include transcription, summarisation, sentiment analysis, conversation analytics and governed virtual agents, designed to integrate seamlessly with enterprise systems and customer data. Trusted by leading enterprises and public-sector organisations, Toku helps organisations streamline operations, scale customer engagement and deliver consistent experiences in fragmented markets worldwide.
For more information about Toku, visit toku.co
About SESTEK
SESTEK is a global solution vendor working on AI-powered products for automation and digitalization of customer experience. Since 2000, SESTEK has been focusing on AI-powered solutions for contact centers, helping over 700 enterprise clients in 20 countries, operating mainly in banking, insurance, telecom, retail and BPO verticals. With offices in the US, UAE, and two R&D centers in Türkiye, SESTEK employs a multidisciplinary team of over 100+ engineers working on conversational AI solutions for self-service and optimization tools for contact centers.
Forward-Looking Statements
This press release contains forward-looking statements regarding Toku's expansion plans and business strategy. These statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially. Toku undertakes no obligation to update these statements to reflect subsequent events or circumstances.
Sponsor's Statement
Toku Ltd. (the "Company") was listed on Catalist of the Singapore Exchange Securities Trading Limited (the "Exchange") on 22 January 2026. The initial public offering of the Company was sponsored by PrimePartners Corporate Finance Pte. Ltd. (the "Sponsor"). This press release has been reviewed by the Sponsor. It has not been examined or approved by the Exchange and the Exchange assumes no responsibility for the contents of this press release, including the correctness of any of the statements or opinions made or reports contained in this press release. The contact person for the Sponsor is Ms. Ng Shi Qing, 16 Collyer Quay, #10-00 Collyer Quay Centre, Singapore 049318, sponsorship@ppcf.com.sg
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Toku's Middle East Expansion Runs Ahead of Plan: Talabat Live Across Eight Markets and UAE Subsidiary Incorporated
