CAS Releases 2025 Annual Report: Highlighting Members' Dedication and Professionalism

CAS publishes 2025 Annual Report

The Civil Aid Service (CAS) today (August14) published its 2025 Annual Report, detailing the work of the department and the CAS in 2025.

In the foreword, the Chief Staff Officer of the CAS, Mr Leung Kwun-hong, said that the department is a government department under the Security Bureau. Its responsibilities include assisting the CAS in managing its operations and administrative work, and providing professional training and logistical support to volunteer members.

Mr Leung said that, measured in figures, the actual man-hours of the CAS in 2025 for mountain search and rescue, hill fire suppression, crowd management at major events and country park patrols increased by 8.4 per cent compared with the previous year. Member recruitment also showed encouraging results, with the number of adult and cadet members rising by 3.3 per cent. He thanked the department's staff and volunteer members for their collective efforts and unwavering teamwork.

In the Message, the Commissioner of the CAS, Mr Victor Pang, said that looking back on 2025, the CAS faced numerous significant challenges, including the onslaught of Super Typhoon Ragasa, the emergency evacuation following the discovery of a wartime bomb in Quarry Bay, the emergency response to the fire at Wang Fuk Court in Tai Po, as well as crowd management for the 15th National Games of the People's Republic of China, the 12th National Games for Persons with Disabilities and the 9th National Special Olympic Games, and the Legislative Council General Election. Every operation bore witness to the dedication and professionalism of CAS members.

The annual report also introduced the CAS's related skills training, new e-systems, recruitment channels and emergency knowledge for public reference. It is available on the CAS's website (www.cas.gov.hk/eng/cas_pub/annuel_report_2025.html).

The Civil Aid Service today (August 14) published its 2025 Annual Report. Photo shows members of the Cadet Corps leaping for joy after the passing-out parade. Source: HKSAR Government Press Releases

The Civil Aid Service (CAS) today (August 14) published its 2025 Annual Report. Photo shows CAS members patrolling in Tai O during a typhoon and advising passers-by to stay away from the shore. Source: HKSAR Government Press Releases

The Civil Aid Service (CAS) today (August 14) published its 2025 Annual Report. Photo shows the CAS deploying a drone during an exercise. Source: HKSAR Government Press Releases

The Civil Aid Service (CAS) today (August 14) published its 2025 Annual Report. Photo shows CAS members fighting a hill fire. Source: HKSAR Government Press Releases

The Civil Aid Service (CAS) today (August 14) published its 2025 Annual Report. Photo shows CAS members performing crowd management at major events. Source: HKSAR Government Press Releases

The Civil Aid Service (CAS) today (August 14) published its 2025 Annual Report. Photo shows CAS members conducting a mountain search and rescue operation. Source: HKSAR Government Press Releases

The Civil Aid Service today (August 14) published its 2025 Annual Report. Photo shows the cover of the Report. Source: HKSAR Government Press Releases

Hospital Authority Family Medicine Clinics only accept calls with caller ID for appointment booking starting tomorrow

The following is issued on behalf of the Hospital Authority:

A spokesperson for the Hospital Authority (HA) reminded the public today (August 14) that, to further safeguard patients' personal data and privacy, starting tomorrow (August 15), the telephone appointment system (TAS) of Family Medicine Clinics (FMCs) will only accept calls from phone numbers with caller ID for appointment booking. If patients hide their phone number before calling the TAS, the system will automatically play a recorded message reminding them to switch to a phone with caller ID and call the FMC again.

For patients with episodic diseases requiring consultation services (such as influenza or gastroenteritis), before calling the TAS of an FMC, they may first check whether the "Show my caller ID" function is enabled in the settings of their mobile phones. If a patient's landline has opted for a per-line blocking, they should dial 1357 before making a call to display the phone number once for that specific call, or contact the telecommunications service provider to cancel the arrangement for per-line blocking.

The spokesperson for HA reiterated that the updated TAS of FMCs, which no longer accepts calls without caller ID for appointment bookings, aims to accurately record the source of each booking call, facilitate verification of patient information when necessary, and help prevent criminals from using phones without caller ID to impersonate patients when making appointments, thereby enhancing protection for patients.

The HA reminds new patients, namely those who have never registered in the HA nor used HA services, that they are required to bring their original identity documents and visit any FMC in person to register and verify their information before they can use the telephone appointment service thereafter. As for chronic disease patients, after each follow-up visit, the FMC will arrange the next appointment based on the patients' clinical needs, and these patients do not need to make an appointment again by calling the TAS. The HA encourages patients to use the Book FMC function in the mobile application, HA Go, which is more convenient and efficient.

Source: AI-found images