- Profit attributable to equity holders of HK$525 million, up 10% year-on-year
- Revenue of HK $6,604 million and underlying EBIT of HK $749 million, up 6% and 7% respectively on an underlying basis
- Market remains challenging with total service revenue being down 3%; ARPU for postpaid mobile business also down by 1%
- The Board has recommended a final dividend of 17.5 HK cents per share, bringing the full-year dividend to 32 HK cents per share, representing a dividend yield of 6.7%
HONG KONG SAR – Media OutReach Newswire – 3 September 2026 - SmarTone Telecommunications Holdings Limited ("SmarTone"; SEHK: 315), the telecommunication subsidiary of Sun Hung Kai Properties Limited (SEHK: 0016), today announced its financial results for the year ended 30 June 2026.
Against an intensely competitive mobile market, SmarTone delivered profitable growth during the year. Profit attributable to equity holders increased by 10% to HK$525 million. Revenue reached HK$6,604 million and underlying EBIT reached HK$749 million, up 6% and 7% respectively on an underlying basis. The business continued to diversify its sources of revenue and contribution, with 5G Home Broadband revenue increasing by 10% and Enterprise Solutions revenue growing by 17%.
Competition in the core consumer postpaid market remained particularly intense. Total service revenue declined by 3%, while postpaid mobile ARPU decreased from HK$222 to HK$220. Our current 5G subscriber penetration rate is 50%, leaving significant room for improvement. We will continue to take actions to substantially strengthen our business and continue to improve operational efficiency through the use of AI tools. Operating costs decreased by 6% to HK$1,518 million, while capital expenditure declined by 21% following significant investment in its 5G network in previous years.
SmarTone continued to strengthen its network across locations where performance matters most. We have the most spectrum capacity per subscriber amongst all mobile operators in Hong Kong, which gives us an inherent advantage to serve our customers. Following the renewal of its exclusive 850MHz spectrum and the acquisition of new 6/7GHz spectrum, the company deployed 3.3GHz and 3.5GHz "Golden Spectrum" across high-density urban districts and transport hubs to enhance capacity and download speeds. Network investment covered major MTR stations, Kai Tak Sports Park, the Hong Kong Coliseum and other high-traffic locations, as well as emerging destinations such as GO PARK and the Northern Metropolis. The network is also being optimised to support changing customer behaviour as AI applications drive greater demand for both downloading and uploading data.
SmarTone also piloted SmarTone PRIORITY, a flagship membership programme for its top customers, offering dedicated relationship managers and practical overseas assistance when customers lose their mobile phone or SIM card. AI is also becoming an increasingly important part of the customer proposition. "AI Connect" provides more convenient and secure access to leading AI services, while personal consultations and dedicated AI hubs in retail stores help customers use AI more effectively. SmarTone's focus on service was recognised with nine awards at the 40th Hong Kong Retail Management Association Service Talent Awards.
SmarTone's Enterprise Solutions business continued to grow as enterprises accelerated their digital transformation. The company provides integrated connectivity, cloud, cybersecurity and digital solutions across SmartHome, SmartMall, SmartHotel, Smart Property Management, Smart Construction and SmarTransport. It also continued to work closely with SHKP across developments including International Gateway Centre, Cullinan Harbour, GO PARK, Sierra Sea and YOHO West, incorporating SmartConnect 5G Wi-Fi and smart IoT capabilities from the outset so that connectivity and digital services form part of the customer experience by design.
Ms. Fiona Lau, Executive Director and Chief Executive Officer of SmarTone, said: "This year's profit growth reflects the progress we have made in diversifying our revenue streams and improving efficiency despite intense competition. Looking ahead, we will continue to harness AI, deepen our family and premium propositions, and leverage the SHKP ecosystem to enhance customer experience and create sustainable value."
For further details of the 2025/2026 annual results, please refer to website:
https://www.smartoneholdings.com/jsp/site/investor_relations/results/english/index.jsp
Hashtag: #SmarTone
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SmarTone Reports 10% Profit Growth Amid Intense Competition, Supported by Revenue Diversification and Strong Cost Discipline
New Cantonese and Mandarin capable campus extends TDCX's Hong Kong operations into the Greater Bay Area, pairing local talent with TDCX's proprietary AI solutions for faster launches and future-ready CX and growth.
TDCX celebrates the grand opening of its Foshan campus, its sixth center in China. From left to right: Angie Tay (EVP and Group COO), guest of honour Mr. Guo Yaoyu (Deputy Director, Management Office, Nanhai District, Foshan ), Laurent Junique (Founder and CEO), Chin Tze Neng (CFO), Michael Cowell (Managing Director, Hong Kong) and Tony Chen (Country Director, China).
Foshan was selected for its deep, scalable pool of Cantonese and Mandarin capable talent and its position within the evolving Greater Bay Area technology and AI ecosystem. For Hong Kong businesses, the city offers a natural complement to their existing operations rather than a replacement. For mainland Chinese businesses, it offers access to TDCX's AI-enabled delivery model and the depth of talent needed to run complex, high-quality operations at scale.
The move comes as TDCX continues to expand its footprint across Greater China, giving clients on both sides of the border faster access to talent, agile launch capabilities, and TDCX's proprietary AI solutions, which support the next generation of customer experience and B2B growth.
Hong Kong Managing Director, Michael Cowell said: "Foshan gives Hong Kong businesses an execution engine right next door, and gives mainland Chinese businesses access to the same AI-enabled delivery model that sets TDCX apart globally. Clients no longer have to choose between deep local market knowledge and the scale, speed, and cost efficiency of the Greater Bay Area and with Foshan, they get both, backed by proprietary AI tools built specifically for customer experience and growth operations. This campus reflects our commitment to helping businesses across Hong Kong and China scale smarter without leaving the ecosystem they know."
A campus built for agility, speed, and AI-enabled advantage
The new Foshan campus is designed to support small-pod pilots that launch in as little as 60 to 90 days, allowing clients to test chat, email, voice, social, or back-office support quickly before scaling. Typical pilot pods range from 3 to 10 full-time employees, giving businesses a low-risk, fast-entry path into the market.
Every pod at TDCX Foshan is underpinned by TDCX's proprietary AI solutions, including QA modernization tools, coaching insights, agent-assist workflows, and voice-of-customer analytics, giving Hong Kong and mainland clients a level of operational intelligence and consistency that differentiates TDCX from traditional BPO providers. TDCX Foshan offers a suite of easy-entry packages designed for Hong Kong businesses and mainland Chinese enterprises alike, including the Foshan Launch Pod for rapid market testing, the Cantonese CX Pod for Cantonese first voice, chat, email, and social support with optional Mandarin and English coverage, the Growth Pod for B2B outbound prospecting, lead qualification, and appointment setting, and an AI-Enabled CX Upgrade for existing teams.
The campus is well positioned to serve clients across e-commerce and retail, travel and hospitality, tech and digital platforms, and financial services, sectors that are increasingly turning to the Greater Bay Area, and to TDCX's AI-enabled approach, for scalable, future-ready CX and growth operations.
Built for growth, designed to feel like home
TDCX Foshan opens with approximately 100 positions and is expected to grow rapidly over the next two years, reflecting the pace at which Hong Kong and mainland clients are expected to adopt the campus's pod-based model and scale their teams over time.
The campus itself has been designed as a modern, future-ready workplace, combining thoughtful architecture with functional, purpose-built spaces for collaboration, training, and wellbeing. From onboarding through day-to-day operations, the facility is designed to give every employee a place they can call home, reflecting TDCX's broader commitment to building workplaces where talent can grow alongside the business.
China Country Director, Tony Chen, said: "What sets Foshan apart is the combination of talent, agility, and technology. We can stand up a Cantonese or Mandarin speaking pod in as little as 60 to 90 days, and from day one, that team is supported by TDCX's proprietary AI solutions, the same tools we use to drive quality and consistency for clients around the world. That combination gives Hong Kong and mainland clients the confidence to test and scale quickly, knowing they have both the right people and the right technology behind them. We've also designed this campus from the ground up to feel like a home for our people, not just a workplace, because that sense of belonging is what will carry us as we grow from where we are today to the much larger team we're building toward. Being just a short commute from Guangzhou or 90 minutes from Central Hong Kong means our clients never feel far from their teams, even as they benefit from the depth and cost efficiency of the Greater Bay Area."
Guo Yaoyu, Deputy Director, Management Office, Nanhai District, Foshan, said: "In the outsourcing services industry, Nanhai District, Foshan is home to more than 200 enterprises, including over 30 industry leaders. TDCX joining their ranks will lift the entire sector to a higher level. Nanhai offers rich resources and a very large market to support TDCX's next stage of growth, particularly as the district focuses on AI. As of June this year, Nanhai is home to more than 3,400 technology enterprises, over 40 percent of Foshan's total, creating significant market opportunity for clients in Hong Kong, overseas, and across the mainland. The Nanhai District Government looks forward to working even more closely with TDCX to expand these services both at home and abroad."
With the opening of Foshan, TDCX now operates six centers across China, reinforcing the country's role as a core pillar of the company's regional growth strategy and its ability to deliver comprehensive, AI-enabled customer experience and sales solutions for clients across Hong Kong and mainland China.
Hashtag: #TDCX #CX #Outsourcing #EnableTheFuture
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About TDCX
With a focus on helping companies enable the future, TDCX's smart, scalable approach, driven by innovation and operational precision, positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides clients with comprehensive coverage in Asia, Europe, and the Americas.
For more information, please visit www.tdcx.com.
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