SINGAPORE - Media OutReach Newswire - 8 September 2026 - Global digital business services leader TP (ex-Teleperformance) has been named Frost & Sullivan's 2026 Asia-Pacific Company of the Year in Customer Experience Management Services, the analyst firm's top honor recognizing the market participant that exemplifies visionary innovation, market-leading performance and customer care. TP was recognized for combining AI orchestration, operational discipline, and measurable customer impact across Asia-Pacific.
TP named Frost & Sullivan's 2026 Asia-Pacific Company of the Year in Customer Experience Management Services
Frost & Sullivan credited TP's ability to move AI from experimentation into live operations, which Frost identified as one of the most urgent gaps in the industry. TP applies AI across the service delivery lifecycle to help teams become productive faster and improve service quality at scale. This starts with AI-enabled recruitment and onboarding, extends into simulation-based training that helps customer experts build proficiency before handling live interactions, and continues through workforce management and AI-assisted coaching. In quality assurance, TP now reviews every transaction rather than the small sample the industry has traditionally relied on, sharpening coaching precision, compliance visibility and operational learning.
"As AI becomes embedded into customer operations, enterprises need outcome-based models that orchestrate AI and human agents to improve productivity and deliver measurable business value," said Dave Rizzo, President and CEO, APAC, TP. "TP designs workflows that use AI to elevate human work, while linking productivity gains to the business outcomes clients want to achieve. Being named Frost & Sullivan's Asia-Pacific Company of the Year recognizes the progress we are making in delivering that transformation for clients across the region."
Frost & Sullivan highlighted TP's work with a major hospitality brand in Singapore as an example of this approach in practice. The engagement went beyond operational delivery to integrate technology across legacy and modern systems, while also implementing an AI-enabled knowledge platform that delivers trusted, context-aware answers to customer inquiries across multiple operational teams and lines of business. Together, these capabilities supported a broader redesign of the service infrastructure behind a high-touch, premium customer experience. Beyond individual client engagements, TP's operations across Asia-Pacific play a dual role in TP's strategy as both a delivery engine and a business development engine in a high-growth demand market. Frost & Sullivan noted that TP's regional footprint enables it to respond to different language, regulatory, cultural, and operational requirements.
"The company's centers of excellence in Asia-Pacific contribute to the development of solutions across AI, machine learning, natural language processing, analytics, and automation. This gives the region a role beyond labor delivery. It becomes a capability engine for global transformation," said Krishna Baidya, Vice President, ICT Practice, Frost & Sullivan.
Frost & Sullivan also highlighted TP's approach to reframing the traditional onshore-versus-offshore debate. Across Asia-Pacific, TP supports offshore, nearshore, onshore and hybrid delivery models, using technology and local market capabilities to balance cost efficiency, service quality, language requirements and regulatory needs. This flexibility allows TP to tailor delivery models to the realities of individual markets rather than relying on a single approach.
With operations in close to 100 countries and services spanning more than 170 markets, TP combines global scale with regional delivery depth, technology and human expertise. Across Asia-Pacific, this is translating into measurable outcomes, including an agentic triage use case that reduced referral-to-booking turnaround from approximately 24 hours to minutes while improving booking conversion. The recognition reflects how TP is evolving its digital business services for the next phase of AI-enabled transformation while keeping human oversight, empathy, judgment and relationships central to the service model.
Hashtag: #TP
http://www.tp.com
https://www.linkedin.com/company/wearetpgroup/home/
https://x.com/wearetpgroup
https://www.facebook.com/wearetpgroup/
The issuer is solely responsible for the content of this announcement.
AboutTP in SINGAPORE
TP in Singapore is part of the TP Group, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including high-value digital transformation services, collections and operations consulting. It also offers a range of specialized services such as interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment.
For more information: www.tp.com.
** This press release is distributed by Media OutReach Newswire through automated distribution system, for which the client assumes full responsibility. **
The Group’s record quarter reflects margin recovery and strong international growth, including 23.0% global system-wide sales growth from Hong Kong-founded Tim Ho Wan.
Key Highlights:
- Record quarterly earnings: NIAT increased 5.7% year-on-year to Php3.4 billion (approx. US$55 million), the highest quarterly NIAT on record.
- International business accelerates: International system-wide sales increased 25.4%, reflecting broad-based growth across the Group's global portfolio.
- Hong Kong-founded Tim Ho Wan sustains global momentum: Tim Ho Wan delivered 23.0% system-wide sales growth globally in Q2, underscoring the continued international relevance of the brand.
- Expanding global platform: The Jollibee Group's store network increased 6.4% year-on-year to 10,767 stores across 33 countries, with international stores accounting for the majority of the network.
- Positive performance across key markets: Same-store sales growth remained positive in several international markets, including North America, Vietnam, and Korea.
METRO MANILA, PHILIPPINES – Media OutRech Newswire – 8 September 2026 – Jollibee Foods Corporation (PSE: JFC) and its subsidiaries (the "Jollibee Group"), today reported record second-quarter earnings for 2026, reflecting a clear margin recovery from first-quarter cost pressures, the resilience of its global brand portfolio, continued healthy consumer demand, and positive system-wide sales growth across all regions.
In Hong Kong, Jollibee continued to expand its presence with 24 stores at the end of the second quarter, while system-wide sales grew 36.6% year-on-year. This formed part of the broader momentum across the Jollibee Group's international portfolio, which grew 25.4% in system-wide sales during the quarter.
Among the Group's international brands, Tim Ho Wan delivered 23.0% system-wide sales growth globally in Q2, underscoring continued momentum for the Hong Kong-founded brand as it expands its international footprint. The brand had 83 stores globally at the end of the second quarter, contributing to the Jollibee Group's growing international restaurant network.
The brand's performance formed part of broader growth across the Group's International segment, which expanded 25.4% in system-wide sales during the quarter. The segment was led by Highlands Coffee (+46.7%), Jolli-K's Compose Coffee (+39.7%), Europe, Middle East, Asia, and Australia (EMEAA) brands Jollibee and Chowking, (+25.3%), Tim Ho Wan (+23.0%), Jollibee North America (+21.6%), and Milksha (+12.4%). Shabu All Day, the Jollibee Group's newest Korea-based brand under Jolli-K, contributed 5% to the international business' system-wide sales ("SWS").
The Group's Philippine business also continued to contribute to overall growth, with system-wide sales increasing 5.7%, supported by Mang Inasal (+10.7%) and Jollibee (+6.6%).
The Jollibee Group recorded Php3.4 billion (approx. US$55 million) in net income attributable to equity holders of the parent company (NIAT), up 5.7% year-on-year and the highest quarterly NIAT on record. Consolidated revenues increased 10.7% year-on-year, while system-wide sales grew 14.2%.
"Our second-quarter results demonstrate the continued strength of the Jollibee Group's global brand portfolio and the resilience of consumer demand across our key markets," said Ernesto Tanmantiong, Global Chief Executive Officer of JFC. "We delivered healthy system-wide sales growth across all regions, supported by strong contributions from both our Philippine and international businesses, continued same-store sales growth, and ongoing expansion of our global store network.
"The breadth of our growth reflects the relevance of our brands, the strength of our value offerings, and the trust that customers continue to place in us. As we expand our presence in key markets and build a stronger global platform, we remain focused on serving more customers, strengthening our brands, and creating sustainable long-term value for our stakeholders."
Second Quarter Performance: Sequential Recovery and Sustained Growth
The Jollibee Group's second-quarter performance is best understood by first looking at the sequential recovery from Q1 cost pressures, followed by the year-on-year growth that demonstrates the continued strength of the business.
The discussion below first presents the quarter-on-quarter improvement in revenues, margins, and earnings, then places that recovery in the context of the Jollibee Group's sustained year-on-year growth across its global portfolio.
Sequential Recovery: Quarter-on-Quarter Profitability Improvement
Quarter-on-quarter comparisons demonstrate the strength of the Jollibee Group's recovery from the first quarter. Consolidated revenues increased by 12.2% versus Q1 2026, supporting a 25.3% increase in gross profit, a 56.1% increase in operating income, and a 130.5% increase in NIAT.
The margin recovery was also visible within the quarter. Gross profit margin improved to 18.5% in Q2 from 16.5% in Q1 and strengthened from 17.3% in April to 19.0% in June, indicating that the Group's pricing and recovery actions are gaining traction even as the operating environment remains affected by elevated commodity, logistics, and other supply chain-related costs.
Operating leverage improved as the quarter progressed. Operating income margin increased to 7.2% in Q2 from 5.2% in Q1, while NIAT margin nearly doubled to 4.0% from 1.9%. By June, operating income margin had reached 9.1% and NIAT margin had reached 6.2%, providing a stronger exit rate entering the second half of 2026.
Reported profitability for the quarter was affected by Php239.0 million (approx. US$3.9 million) in transition-related costs, covering store closure and lease termination costs associated with the ongoing turnaround of Yonghe King and Smashburger toward predominantly franchised business models. These costs are aligned with the Jollibee Group's continuing efforts to strengthen the long-term quality, scalability, and profitability of its portfolio.
Commenting on the Group's sequential margin recovery and second-quarter earnings momentum, Richard Shin, Global Chief Financial and Risk Officer of JFC and Chief Executive Officer of Jollibee Group International Business, said:
"The second quarter represents an important step forward in our earnings momentum. Pricing actions implemented beginning in April, together with productivity, sourcing, and cost discipline initiatives, contributed to the recovery in gross profit margins and supported stronger operating income and NIAT margins.
"Sequentially, gross profit increased by 25.3%, operating income rose by 56.1%, and NIAT more than doubled versus Q1 2026, reflecting both cost recovery and stronger operating leverage from sustained topline growth.
"These portfolio actions involve near-term transition costs but are expected to support stronger long-term profitability, scalability, and overall portfolio quality.
"While the operating environment remains dynamic, our second-quarter performance demonstrates our ability to respond decisively, improve profitability, and continue investing for long-term growth. We enter the second half with stronger momentum, a continued focus on sustaining margin recovery, and continued confidence in the long-term growth prospects."
Sustained Growth: Year-on-Year Business Momentum
On a year-on-year basis, consolidated revenues increased 10.7%, while system-wide sales grew 14.2%, underscoring sustained demand across the Jollibee Group's global brand portfolio.
| Financial Data | Quarter 2 (Unaudited) | | 1H 2026 (Unaudited) | |
| 2026 | 2025 | % Change | 2026 | 2025 | % Change |
| System Wide Sales | 130,809 (~$2,132) | 114,542 (~$1,867) | 14.2 | 244,673 (~$3,987) | 217,738 (~$3,549) | 12.4 |
| Revenues | 85,908 (~$1,400) | 77,626 (~$1,265) | 10.7 | 162,455 (~$2,648) | 147,852 (~$2,410) | 9.9 |
| Operating Income | 6,165 (~$100) | 6,058 (~$99) | 1.8 | 10,112 (~$165) | 10,882 (~$177) | (7.1) |
| EBITDA | 11,995 (~$195) | 11,174 (~$182) | 7.3 | 21,303 (~$347) | 20,964 (~$342) | 1.6 |
| Net Income | 3,519 (~$57) | 3,416 (~$56) | 3.0 | 4,928 (~$80) | 5,914 (~$96) | (16.7) |
| Net Income Attributable to Equity Holders of the Parent Company | 3,395 (~$55) | 3,211 (~$52) | 5.7 | 4,867 (~$79) | 5,617 (~$92) | (13.3) |
| Earnings Per Share - Basic | 2.949 (~$0.048) | 2.788 (~$0.045) | 5.8 | 4.183 (~$0.068) | 4.857 (~$0.079) | (13.9) |
| Earnings Per Share - Diluted | 2.955 (~$0.048) | 2.780 (~$0.045) | 6.3 | 4.191 (~$0.068) | 4.843 (~$0.079) | (13.5) |
Note: (1) Amounts in Million Pesos except for per-share data
(2) Systemwide sales (SWS) is a management metric and is not part of the audited financial statements
(3) US$ amounts are presented for informational purposes using the exchange rate of PHP 61.36/US$1, applied consistently to comparative periods for comparability.
The International segment expanded by 25.4% in system-wide sales, led by Highlands Coffee (+46.7%), Jolli-K's Compose Coffee (+39.7%), Europe, Middle East, Asia, and Australia (EMEAA) brands Jollibee and Chowking, (+25.3%), Tim Ho Wan (+23.0%), Jollibee NA (+21.6%), and Milksha (+12.4%). Shabu All Day, the Jollibee Group's newest Korea-based brand under Jolli-K, contributed 5% to the International business' SWS.
The Philippine business also delivered continued growth, with system-wide sales increasing 5.7%, supported by strong contributions from Mang Inasal (+10.7%) and Jollibee (+6.6%).
SSSG for the quarter grew 2.7%, with the Philippine business up 1.3% and the international business up 4.4%. In the Philippines, SSSG growth was mainly supported by higher spend per transaction. While traffic was affected by a strong prior-year base that benefited from election-related spending, trends improved over the course of the quarter, reaching broadly flat levels in June.
Several international markets delivered positive performance during the quarter, particularly North America, where Jollibee grew 8.6% and Smashburger grew 7.0%; Vietnam, where Jollibee grew 17.9% and Highlands Coffee grew 11.5%; and Korea, where Compose Coffee grew 12.4%.
Operating income increased year-on-year, supported by higher revenues and the initial benefits of pricing and margin recovery actions implemented during the quarter. NIAT rose by 5.7% to Php3.4 billion (approx. US$55 million), the highest quarterly NIAT on record, while earnings per share increased by 5.8% to Php2.949 (approx. US$0.048), reflecting the Group's stronger bottom-line performance.
EBITDA increased by 7.3% year-on-year, driven by the Philippine business, where EBITDA grew by 12.8%, partly offset by a 0.4% decline in International EBITDA. The decline in International EBITDA was impacted by store closure and lease termination costs related to Smashburger and Yonghe King.
JFC increased its global store network by 6.4% year-on-year to 10,767 stores. This reflected 461 gross new store openings and the addition of 172 stores from the acquisition of Shabu All Day, partly offset by 207 store closures during the first half.
Of the gross new store openings, 323 stores, or approximately 70%, were franchised, keeping the Group's franchised ratio at 70%. The total store network comprised 3,516 stores in the Philippines and 7,251 stores internationally, including 602 in China, 340 in North America, 455 in EMEAA, 1,062 under Highlands Coffee mainly in Vietnam, 1,097 under CBTL, 358 under Milksha, 3,098 under Compose Coffee, 156 under Shabu All Day, and 83 under Tim Ho Wan.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Forward-Looking Statement Disclaimer
The foregoing disclosure contains forward-looking statements that are based on certain assumptions of Management and are subject to risks, opportunities, and unforeseen events. Actual results could differ materially from those contemplated in the relevant forward-looking statement, and JFC gives no assurance that such forward-looking statements will prove to be correct, or that such intentions will not change. This press release discloses important factors that could cause actual results to differ materially from JFC's expectations. All subsequent written and oral forward-looking statements attributable to JFC, or any person acting on behalf of JFC, are expressly qualified in their entirety by the above cautionary statements.
Hashtag: #JollibeeGroup
The issuer is solely responsible for the content of this announcement.
About Jollibee Group
Jollibee Foods Corporation (PSE: JFC) (the "Company") is one of the world's fastest-growing restaurant companies, driven by its purpose of spreading joy through superior taste. It manages and operates a portfolio that includes 20 brands (the "Jollibee Group") with over 10,700 stores and cafés across 33 countries.
The Jollibee Group's portfolio includes nine (9) wholly-owned brands (Jollibee, Chowking, Greenwich, Red Ribbon, Mang Inasal, Yonghe King, Hong Zhuang Yuan, Smashburger and Tim Ho Wan), five (5) franchised brands (Burger King, Panda Express, Yoshinoya, Common Man Coffee Roasters, and Tiong Bahru Bakery in the Philippines), and ownership stakes in other key brands like The Coffee Bean and Tea Leaf (80%), Compose Coffee (70%), Shabu All Day (70%), bubble tea brand Milksha (51%), and SuperFoods Group that operates Highlands Coffee (60%) The Company also has membership interests in Tortazo, LLC, along with Chef Rick Bayless, for Tortazo in the U.S., and in Botrista, a leader in beverage technology.
The Jollibee Group's global sustainability agenda, Joy for Tomorrow, underscores its commitment to sustainable business practices across food safety, employee welfare, community support, good governance, and environmental responsibility, among others. These focus areas are aligned with the United Nations Sustainable Development Goals (UN SDGs).
The Company has been recognized as the Philippines' Most Admired Company by the Asian Wall Street Journal, named one of Asia's Fab 50 Companies, and listed among Forbes' World's Best Employers and Top Female-Friendly Companies. The Company is also a five-time Gallup Exceptional Workplace Award recipient and featured in TIME's World's Best Companies and Fortune's Southeast Asia 500 List.
** This press release is distributed by Media OutReach Newswire through automated distribution system, for which the client assumes full responsibility. **
