LOS ANGELES--(BUSINESS WIRE)--Sep 8, 2026--
Guava, the voice platform for regulated industries, today announced its production voice agents are now live on CarrierX's carrier network with AMR-WB 16 kHz wideband audio, the result of a partnership between the two companies aimed at enterprises in healthcare, financial services, insurance, and other regulated sectors.
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Voice conversations operate within a strict latency budget. When an AI agent responds too slowly, callers talk over it, repeat themselves, or hang up. Call audio typically passes through multiple network intermediaries before reaching an AI system, and each hop adds delay.
CarrierX owns and operates its own carrier infrastructure with direct origination and termination, so calls reach Guava's agents with fewer hops and less added latency.
Guava allocates that recovered latency to larger reasoning models, improving agent reliability on complex calls while maintaining sub-1 second end-to-end call latency and under 200 millisecond turn-taking latency. The models draw on training from more than 10 billion live agent minutes in regulated production environments.
The architecture also simplifies security review. Fewer intermediaries means a shorter answer to the question compliance teams ask first: where does call data travel? Guava is SOC 2 Type II Certified, HITRUST i1 Certified, and PCI DSS Level 1 Compliant, with BAAs available for healthcare deployments. CarrierX operates its network at 99.99% uptime across 160+ countries, carrying more than 2 billion calls monthly.
The AMR-WB 16 kHz standard delivers roughly twice the audio bandwidth of conventional narrowband telephony. CarrierX's network was purpose-built to support HD audio, including transcoding for legacy systems.
"The low latency CarrierX engineered through its carrier infrastructure gives us a latency budget to spend on reasoning models. That budget converts directly into reliability, which is the metric that matters most for calls in regulated industries," said Anthony Scodary, co-founder of Guava.
"I've been preaching the highest common denominator voice, and Guava's use of our network is a perfect example of why it's so valuable. We have the lowest latency possible on the highest quality signal, and the direct connection makes it the most secure. In AI and compute, every millisecond counts, and this proves it," said David Erickson, founder and CEO of CarrierX.
About Guava
Guava is the voice platform for regulated industries, built for calls that have to be right. One unified system spanning ASR, LLM, TTS, dialog control, compliance engine, and supervisor agent, with 100+ regulated deployments since 2013 and customers live within 14 days of kickoff. SOC 2 Type II, HITRUST i1, PCI DSS Level 1. Learn more at goguava.ai.
About CarrierX
CarrierX is a cloud communications and CPaaS carrier built on its own global network. That network lets developers embed HD voice, SMS, chat, video, and advanced routing directly into their applications, while its carrier exchange connects large carriers and MVNOs to those same applications directly and securely. Learn more at https://www.carrierx.com/
Guava and CarrierX bring 16 kHz HD voice to live customer calls
Erik and Lyle Menendez will be before a parole board again next March, about 18 months earlier than expected.
The brothers were originally sentenced in 1996 to life in prison for the 1989 fatal shootings of their father, Jose Menendez, and mother, Kitty Menendez, in their Beverly Hills mansion. A Los Angeles judge reduced their sentences to 50 years to life in May 2025, making them eligible for parole because they were under age 26 when they committed their crimes.
They were denied parole in August 2025, with the California Board of Parole saying Lyle Menendez still displayed “anti-social personality traits like deception” and that Erik Menendez broke prison rules by repeatedly using a cellphone.
The brothers were then eligible to apply for another hearing in August 2028. That's now been tentatively moved up to March by the parole board after the brothers' petitions for earlier hearings were granted on Friday.
The California Department of Corrections and Rehabilitation allows eligible prisoners to seek earlier parole if there is “a change in circumstances or new information indicating the person may be suitable for parole.”
The department did not immediately respond to requests for comment about why the brothers were granted an earlier hearing. The brothers' attorney declined to comment through a family spokeswoman.
Michael Beckman, a California attorney who has focused on parole law since 1985, said parole denials are eligible to be reviewed after a year to determine whether the next parole hearing can be moved up.
He said that, in theory, getting an advance hearing could signal inmates have a likely chance of getting granted parole.
“But it doesn’t work that way. It really depends upon who the commissioners are, what exactly they did to merit getting an advance, what problems they had coming in,” said Beckman, who represented Bruce Davis, a follower of cult leader Charles Manson who was convicted in two 1969 slayings.
Davis has been recommended for parole seven times, but the decisions were reversed by three consecutive governors and Davis remains in prison.
“The Menendez are a very high-profile case so that tends to make things harder,” he said.
The case has long captivated true crime enthusiasts, with the brothers amassing public support in recent years after shows on Netflix renewed interest.
Weeks after the board rejected their release last year, a Los Angeles judge denied their petition seeking a review of their convictions based on new evidence supporting their claims of sexual abuse by their father.
“For almost 40 years, Erik and Lyle have worked to take responsibility for their actions, confront and heal from the unimaginable abuse and trauma they endured, grow as individuals, and dedicate themselves to serving others,” their family said in a statement Monday.
The family said the brothers, who are in a San Diego prison, helped establish a hospice program and created a beautification program at the prison.
“They have sought to build an environment that reminds people serving life sentences that their lives still have meaning and that, regardless of their circumstances, they can choose each day to grow, heal, accept accountability,” the family said.
The brothers went on trial separately, and in 1994 each jury deadlocked. Prosecutors argued that they killed their parents for financial gain. The brothers’ attorneys did not dispute the pair killed their parents but argued that they acted out of self-defense after years of emotional and sexual abuse by their father.
Two years later, the brothers were retried together with much of the defense evidence about alleged sexual abuse excluded. Jurors convicted both brothers of first-degree murder.
FILE - Lyle Menendez appears before the parole board via teleconference Aug 22, 2025, at the Richard J. Donovan Correctional Facility in San Diego. (California Department of Corrections via AP, File)
FILE - Erik Menendez appears before the parole board via teleconference Aug. 21, 2025, at the Richard J. Donovan Correctional Facility in San Diego. (California Department of Corrections via AP, File)
FILE - Lyle, left, and Erik Galen Menendez sit in a courtroom in Beverly Hills, Calif., May 14, 1990. (AP Photo/Kevork Djansezian, File)
