Malaysia's premier customer experience summit brings more industries into the room than ever.
KUALA LUMPUR, Malaysia, Oct. 12, 2026 /PRNewswire/ -- The 11th Customer Experience (CX) Summit is set to return to Kuala Lumpur this November, bringing together CX leaders, business executives, innovators, and transformation champions from across the region.
Organized by CX Malaysia, this year's Summit carries the theme "CX – Connected by Intelligence", exploring how organizations can harness the combined power of Artificial Intelligence, Human Intelligence, and Business Intelligence to deliver exceptional customer experiences in an increasingly connected world.
Renowned as one of Malaysia's leading CX gatherings, the Summit will feature compelling thought leadership, real-world transformation stories, practical case studies, and the latest innovations shaping the future of customer experience. Delegates can expect valuable insights from industry pioneers, global experts, and leading organizations that are redefining how customers engage with brands.
A major highlight of the Summit will be the unveiling of the 3rd Edition of The State of CX in Malaysia Report, including the announcement of the Top 100 CX Brands in Malaysia and the 2026 National CX Index. The Summit will also showcase some of Asia's most inspiring CX transformation journeys through its exclusive "Best of Asia" CX Transformation Stories segment.
"This year's CX Summit is not to be missed," said Vigneswaran Sivalingam, President of CCAM and Chairperson of CX Malaysia.
"CX Summit has evolved beyond being a conference. It is where the Malaysian CX community comes together to learn, collaborate, and turn ideas into action. The future of customer experience will not be defined by technology alone, but by how effectively organizations connect intelligence, empathy, and execution."
With a strong lineup of speakers, strategic partners, and industry-leading sponsors, CX Summit 2026 is expected to be the largest and most impactful edition to date, reinforcing Malaysia's growing position as a leading hub for customer experience excellence in the region.
Event Details
Date: 25-26 November 2026
Venue: Sunway Resort Hotel, Kuala Lumpur
Website: https://cxsummit.com.my/register-2/
For registration and enquiries, please visit https://cxsummit.com.my/register-2/
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CX Summit 2026 returns Bigger and Bolder.
Daily storewide discounts from popular merchants — as low as 50% off
29 merchants offer storewide discounts again at the same time
(Promotion period: 12 October – 12 November 2026)
HONG KONG, Oct. 12, 2026 /PRNewswire/ -- To thank customers for their long-standing support, HKTVmall will run HKTVmall Thankful 2026 from 12 October to 12 November 2026, with two main offers:
Hit 1: Brand Thank You Days — one merchant storewide discount each day
During the promotion, HKTVmall brings together popular brands and merchants across home & furniture, toys & books, health & wellness, supermarket, skincare & beauty, and pet supplies. From 12 October to 9 November, a different merchant offers a storewide discount each day — as low as 50% off storewide, with selected spotlight products from about 22% of the original price.
Hit 2: HKTVmall Thankful 2026 Free Gift Giveaway — eight merchants take turns
Each week, two merchants give away high-value free gifts, covering 11 popular brands in total. Highlights include Colgate, Glad & Clorox, Sensodyne, Walch and Darlie toothpaste:
- Spend HK$395 on designated Colgate toothpaste and receive a neck & shoulder massager, a LuLu the Piggy cooling blanket, tissues, soft drinks and laundry pods (total value over HK$1,200)
- Buy 6 designated single tubes of Sensodyne toothpaste and receive a 26 cm frying pan plus dishwashing liquid, kitchen paper and other daily essentials (total value over HK$350)
- Spend HK$299 on Walch & Ouji Sekken products and receive peanut oil, chicken wings and cleaning products (total value over HK$200)
- Spend HK$399 on Darlie toothpaste products and receive a 24-inch suitcase, a Yohome health pot, paper products and drinks (total value over HK$800)
- Free gifts are limited and available while stocks last.
Extra deal: HK$99 below-cost supermarket lucky bags
Each lucky bag is packed with popular supermarket items — rice, oil, frozen meat, seasonings, instant noodles, tissues, cleaning products and more — sold at a below-cost price. Bags worth up to HK$168 after usual discounts are all priced at HK$99, beating traditional supermarket prices. A new lucky bag launches every Monday; customers can check the current bag on the HKTVmall App or social media.
Official campaign site (detailed info to be updated on 12 October):
https://cloud.marketing.hktvmall.com/ECMKG_2026Oct_thankful_mainpromosite/
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HKTVmall Thankful 2026 Offers Selected products from about 22% of the original price
