CX SUMMIT 2026: FULLY LOADED AND NOT TO BE MISSED AS ASIA'S CX LEADERS GATHER IN KUALA LUMPUR

With 30 technology and innovation partners, regional transformation stories, powerful thought leadership and an immersive #DigitalCX Marketplace, the 11th Customer Experience (CX) Summit promises two action-packed days for customer experience leaders across Asia Pacific.

KUALA LUMPUR, Malaysia, Nov. 12, 2026 /PRNewswire/ -- With just two weeks to go, CX Summit 2026 is gearing up for its 11th edition on 25–26 November 2026 at the magnificent Sunway Resort Hotel, Kuala Lumpur. Under the theme "CX – Connected by Intelligence", the event will bring together CX leaders, business executives, technology innovators and industry practitioners for two days of thought leadership, practical insights, regional transformation stories and technology showcases.

A POWERHOUSE OF IDEAS, INSIGHTS AND TRANSFORMATION

The programme features an exciting mix of industry thought leaders, regional experts and practitioners exploring the forces redefining customer experience, digital transformation and the future of business.

A key highlight will be "ORIENTAL Dreams. ASEAN Rising.", an exclusive showcase of real transformation journeys and success stories spanning six geographies across Asia. Through practical case studies and first-hand experiences, delegates will gain insights into how organisations are navigating change, leveraging intelligence and technology, and delivering meaningful business and customer outcomes.

The highly anticipated "Meeting of Minds" engagements via expert panel discussions will further explore three critical dimensions of transformation – Digital, People and CX Best Practices – encouraging deeper conversations and fresh perspectives.

The Summit will also unveil the 3rd Edition of The State of CX in Malaysia Report, including the announcement of the Top 100 Brands in CX in Malaysia and the 2026 National CX Index.

30 PARTNERS. ONE DIGITAL CX MARKETPLACE. ENDLESS POSSIBILITIES.

Beyond the conference sessions, the Summit's signature #DigitalCX Marketplace will bring together 30 technology and innovation partners showcasing the latest capabilities transforming customer engagement.

Leading the way are some of the world's most recognised technology brands, including Amazon Web Services (AWS), Genesys, AVAYA, Zoom, Zendesk, NTT, alongside a strong ecosystem of technology providers and solution partners.

From artificial intelligence and customer engagement platforms to automation, analytics and next-generation CX solutions, delegates can explore emerging technologies, engage directly with solution experts and discover opportunities to translate innovation into tangible business value.

ASIA PACIFIC COMES TOGETHER IN MALAYSIA

The regional dimension will be further strengthened by the participation of the CC-APAC regional alliance and its members.

Bringing together industry leaders and practitioners from across the region, the gathering will provide a platform to showcase some of Asia Pacific's most inspiring transformation programmes, exchange experiences and strengthen collaboration across the wider CX ecosystem.

With Malaysia hosting the regional alliance's engagements this November, the occasion also reinforces the country's growing position as an important hub for customer experience excellence, innovation and industry development.

Commenting on the upcoming Summit, Vigneswaran Sivalingam, Organizing Chair of CX Summit 2026 and Protem Chairperson of CX Malaysia, said:

"This year's CX Summit is FULLY LOADED and NOT TO BE MISSED! I encourage every CX leader, expert and enthusiast to join us. If customer experience, digital transformation and the future of business matter to you, Sunway Resort Hotel is where you need to be on 25 and 26 November. We have curated a two-day engagement that will enrich every CX practitioner & solution provider"

TWO DAYS. ONE DESTINATION. A REGION OF POSSIBILITIES.

From business leaders and CX practitioners to technology innovators and aspiring professionals, CX Summit 2026 offers an opportunity to connect with the people, ideas and innovations shaping the next chapter of customer experience in Asia Pacific.

Don't just hear about the future of CX. Be part of the conversation.

CX SUMMIT 2026 : "CX - CONNECTED BY INTELLIGENCE"

Date: 25–26 November 2026
Venue: Sunway Resort Hotel, Kuala Lumpur, Malaysia
Delegate Registration: https://cxsummit.com.my/register-2/

** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **

CX SUMMIT 2026: FULLY LOADED AND NOT TO BE MISSED AS ASIA'S CX LEADERS GATHER IN KUALA LUMPUR

TOKYO, Nov. 12, 2026 /PRNewswire/ -- Nikon Lenswear celebrates 80 years of innovation since the introduction of its first spectacle lens, the Pointal Lens, a legacy that began in 1946. 

What began with a single lens designed to help people see more clearly has evolved into a wide range of vision solutions, up to billions of potential lens options, tailored to different lifestyles and visual needs. Today, Nikon Lenswear offers highly personalised lenses designed to match how people live, work, and experience the world.

ROOTED IN A COMMITMENT TO EXCELLENCE IN OPTICAL INNOVATIONS
For 80 years, Nikon Lenswear has pursued excellence in vision care to improve the way people see. By combining Japanese craftsmanship, advanced technology, and a deep understanding of vision, Nikon Lenswear continues to create lenses designed to deliver clear, comfortable, and precise vision.

"Our visual needs today are very different from those of previous generations. We now spend more time on digital devices, switch between different activities throughout the day, and expect our vision to keep up with our lifestyles. This is why personalised vision has become essential," said Isabelle Abrieux, Nikon Lenswear Global Marketing Director. "At Nikon Lenswear, we believe that great vision is personal. We continue to develop solutions that are designed around each individual wearer, helping them see clearly and naturally, feel comfortable, and enjoy life's moments to the fullest.

Drawing on Nikon's expertise in optics and imaging, gained through more than a century of developing precision optical technologies, Nikon Lenswear continuously develops new solutions designed for wearers.

BRINGING NIKON CAMERA'S OPTICAL EXPERTISE TO SPECTACLE LENSES
The latest lens innovations from Nikon Lenswear draw inspiration from Nikon's long-standing expertise in camera optics and contrast evaluation.

The Z Series or Z Suite portfolio (naming convention varies by country) builds on Nikon's expertise in contrast evaluation through Modulation Transfer Function (MTF), a methodology used to assess contrast performance in optical systems. Nikon Lenswear adapted this approach to evaluate contrast through spectacle lenses, taking into account human vision and real-world viewing conditions, and used these insights to develop innovative lens designs that enhance contrast performance.

From single vision to progressive lenses, Nikon Lenswear continues to innovate across its portfolio to address the diverse vision and lifestyle needs of wearers, guided by one simple philosophy: there is a spectacle lens uniquely crafted for every wearer.

At this 80-year milestone, Nikon Lenswear reaffirms its commitment to shaping the future of vision experience through innovations, precision, and contrast enhancement, in its ongoing pursuit of delivering a vision experience people can truly feel. 

Availability of products may vary by country. Please visit your local Nikon Lenswear Partner optician store for more information or visit www.nikonlenswear.com

** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **

FROM ITS FIRST SPECTACLE LENS TO BILLIONS OF LENS OPTIONS: NIKON LENSWEAR CELEBRATES 80 YEARS OF JAPANESE OPTICAL INNOVATIONS