SHANGHAI, Sept. 24, 2024 /PRNewswire/ -- At the TECH4ALL Digital Inclusion Forum hosted at Huawei Connect 2024, Huawei called for more partners to join its TECH4LL initiative to drive global digital inclusion.
Launched in 2019 and aligned with the UN SDGs, TECH4ALL is Huawei's long-term action plan for enabling an inclusive and sustainable digital world, focusing on the education, environment, health, and development domains.
At the forum, attendees explored TECH4ALL inclusion projects and digital inclusion advances in China outlined in the 2024 China Digital Inclusion Report produced by China Academy of Information and Communications Technology (CAICT).
"Promoting digital inclusion can not only effectively deal with problems that may exist in the development and application of digital technology, but also improve the realization of our overall goals," said Xin Yongfei, Director of the CAICT Institute for Policy and Economics.
Discussions focused on how technology can help bring down barriers to information accessibility, equal opportunities, and a high quality of life. A key theme at the forum concerned the importance of cross-sector partnerships in maximizing the efficacy of inclusion projects such as those Huawei's runs under TECH4ALL.
"Huawei is a committed to supporting China's digital inclusion strategy," said Jeffrey Zhou, President of ICT Marketing at Huawei. "We work with governments, enterprises, scientific research institutions, universities, and NGOs to implement projects that provide a useful reference for the world to seize the opportunities of digital transformation and share the inclusive benefits of digitalization."
Partners from both the deaf and vision-impaired communities looked at the role of technology in enabling digital inclusion. Huawei shared how it considers the needs of people with disabilities, the elderly, and children from the beginning of product design. As well as Bluetooth connectivity for hearing aids, Huawei smartphones, provide 15 accessibility features that are used by around 10 million people each month. These include technologies that can identify and send alerts for job recommendations tailored for people with disabilities.
"As a visually impaired device user and Huawei partner, I think it's crucial to share the message that technology can give everyone an equal opportunity to participate in society, use public resources, and help eliminate the digital divide," said Yin Nan, Chairman of Tianjin Hongqiao District Blind Association.
With partners the China Association of the Deaf and E-Times Digital Technology, Huawei TECH4ALL has also developed the Trouble-Free Hearing app. Based on Huawei Cloud AI, the app provides speech-to-text and text-to-speech translation and a real-time online sign language hub for use in potentially complex situations such as healthcare, legal consultations, and at service windows.
The forum also explored education inclusion through the TECH4ALL China DigiSchool project, which aims to provide online resources and teacher training for the delivery of STEAM curriculum. To date, 4,800 teachers and students have benefited in 29 schools.
Huawei also runs a range of education and training initiatives across the globe, including the Open School project with UNESCO, Instant Schools Network with Vodafone Foundation, and Skills and Wheels projects with global and local partners. Skills on Wheels, for example, brings free digital skills training to remote communities via truck-mounted mobile classrooms, reaching 93,000 people in 18 countries so far.
TECH4ALL education projects have reached more than 400,000 people across the globe, with technology and partnerships the key to success of each project.
About Huawei TECH4ALL
TECH4ALL is Huawei's long-term digital inclusion initiative. Enabled by innovative technologies and partnerships, TECH4ALL aims to promote inclusion and sustainability in the digital world.
For more information, visit the Huawei TECH4ALL website: https://www.huawei.com/en/tech4all
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** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Huawei Calls to Expand Partnerships to Drive Global Digital Inclusion through TECH4ALL
Enable "Anywhere, Anytime" Customer Engagement with Sobot Omnichannel AI and Scenario-Based AI
SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong performance implies Sobot's great progress in improving customer experience, especially since the launch of its "AI-First" strategy.
Sobot's Five-AI System Delivers Seamless and Connected Customer Engagement
As customer interactions become increasingly frequent and complex, businesses are turning to AI to support customer engagement across multiple channels and scenarios. In response, Sobot introduced its "Five-AI" system earlier this year, comprising Omnichannel AI, Scenario-Based AI, Multi-Faceted AI, Generative AI and Secure AI.
Among these features, Omnichannel AI and Scenario-Based AI form the foundation, addressing the most pressing challenges in modern customer engagement. A study shows that companies employing an omnichannel strategy enjoy 90% higher customer retention rates and 18.86% higher customer engagement rates, highlighting the significance of connected, scenario-driven AI solutions.
The rising trends well align with Sobot's "Five-AI" system. Beyond providing basic AI features, Sobot is deeply rooted in real-world applications, designed to meet the demands of multiple industries, particularly retail and ecommerce.
Sobot Omnichannel AI Enables Customer Connection at Every Touchpoint
A G2 reviewer shared how Sobot helps in addressing their challenges: "Our agents used to struggle with switching between channels, but Sobot's omnichannel solution changed that. It unifies our website, apps, social media, email and phone support into one platform powered by strong AI. Designed to solve ecommerce issues like product recommendations, order tracking, returns, refunds and more, it feels built for how ecommerce really works."
Sobot Omnichannel AI seamlessly integrates with self-owned websites, major ecommerce platforms, email, live chat and mainstream social media platforms like Facebook, Instagram, WhatsApp and beyond. Besides these online messaging channels, Sobot also supports the voice channel, extending AI-powered customer service to phone interactions.
Sobot unifies all these channels into a consolidated workbench, eliminating data silos and facilitating customer service agents' operation. By delivering seamless and context-aware customer experience across every channel, Sobot's Omnichannel AI directly responds to the needs highlighted in G2 reviews, thus showing its critical role in Sobot's strong performance.
Sobot Scenario-Based AI Supports Every Stage of the Customer Journey
While offering essential AI features to ensure smooth daily operations, Sobot never stops in advancing its AI customer contact system. Having served over 10,000 customers from diverse industries, Sobot has proposed Scenario-Based AI—an AI customer contact system designed to adapt to the issues of specific business environments, especially in fast-moving sectors like retail and ecommerce.
Sobot Scenario-Based AI covers the full lifecycle of ecommerce customer engagement:
- Pre-sales: Respond to 24/7 inquiries instantly, converting browsers into buyers.
- In-purchase: Make personalized recommendations, increasing sales volume and revenue.
- After-sales: Handle delivery, return and refund issues, improving customer satisfaction and loyalty.
- Retention & Growth: Use AI insight and tailored promotions to attract repeat purchases, completing a closed-loop journey that leads customers back to pre-sales stage.
Beyond ecommerce, Sobot Scenario-Based AI also supports real-world applications across industries like healthcare, finance, education and more industries, adapting to different customers' needs. A CX leader from an ecommerce company shared on G2:"Sobot's AI customer contact solution helps us support customers throughout the purchasing journey, and continues to perform well during peak periods like promotions or holidays. Its flexibility and versatility have impresses us greatly."
Sobot's CEO Explains How the Five-AI System Enables Customer-Centric Engagement
"Instead of letting customers struggle to find businesses, we help businesses meet customers where they are." said Xu, CEO of Sobot. "To make this possible, we designed our Five-AI system—comprising Omnichannel AI, Scenario-Based AI, Multi-Faceted AI, Generative AI, and Secure AI—to support seamless and context-aware customer engagement across all channels and stages of the customer journey. And it turns out to take effect."
Guided by this vision, Sobot ensures businesses can deliver consistent, personalized, and efficient interactions even during peak periods, while adapting to evolving customer needs. The impact of this customer-centric approach is also reflected in Sobot's G2 recognition, reinforcing why users across industries continue to validate and recommend Sobot's solutions.
For more information, please visit https://www.sobot.io/.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Shines in G2 Winter 2026: A New Benchmark in AI Customer Service
