Hong Kong and Guangdong Launch Cross-Boundary Public Services Kiosk in Dongguan for Greater Bay Area Residents.

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Dongguan

​To advance the development of a digital government, the Hong Kong Special Administrative Region (HKSAR) is collaborating with Guangdong Province to promote the Cross-boundary Public Services initiative. The Digital Policy Office (DPO) announced today (February 21) the setting up of a Hong Kong Cross-boundary Public Services self-service kiosk in Dongguan to enable residents and enterprises in Mainland cities of the Guangdong-Hong Kong-Macao Greater Bay Area (GBA) to access public services of Hong Kong without the need to travel to Hong Kong in person.

Starting today, the public can use the Hong Kong Cross-boundary Public Services self-service kiosk located on 2/F, Dongguan Citizen Service Center to access various public services of Hong Kong. The opening hours of the kiosk in the Center are 9am to noon and 1pm to 5pm, Monday to Friday (except public holidays on the Mainland). For details, please visit the Hong Kong Cross-boundary Public Services thematic website at www.crossboundaryservices.gov.hk/en/home/index.html.

Following the Hong Kong Cross-boundary Public Services self-service kiosks that commenced operation earlier in Guangzhou, Qianhai and Futian in Shenzhen, Zhuhai and Foshan as well as Huizhou, the Cross-boundary Public Services self-service kiosk in Dongguan also provides over 70 public services from 12 government bureaux and departments as well as related organisations, encompassing eight areas commonly used by enterprises and the public including taxation, company registration, property and vehicle enquiry and registration, application for personal identification documents and entry of talent, welfare and education, healthcare, immigration clearance, urgent assistance as well as culture and tourism. Members of the public can use the self-service kiosks to perform data entry, document scanning and result printing to enjoy one-stop access when applying for various public services.

An "iAM Smart" self-registration kiosk is also set up at the Dongguan location to enable Hong Kong residents working and living on the Mainland to register for "iAM Smart+" and directly use the "iAM Smart" mobile app for one-stop public services, covering more than 400 Hong Kong public services, such as renewal of a vehicle licence, enrolment for the Contactless e-Channel, and application for student grant. For details and registration requirements, please visit the "iAM Smart" thematic website at www.iamsmart.gov.hk/en/reg.html.

A spokesman for the DPO expressed sincere gratitude to the Guangdong Provincial Administration of Government Service and Data for its strong support, and to the Center for its full co-operation. The DPO will continue to discuss with the Guangdong Provincial Administration of Government Service and Data to set up self-service and self-registration kiosks in more Mainland cities of the GBA to cope with the demands of residents and enterprises in the GBA for public services of Hong Kong.

To implement the State Council's Guiding Opinions to all provincial governments on Cross-provincial Public Services and their comprehensive deployment, the HKSAR Government and the Guangdong Provincial Administration of Government Service and Data jointly commenced work of the GBA Cross-boundary Public Services in 2021, and jointly introduced a dedicated service area/thematic website for Cross-boundary Public Services in November 2023. The initiative enables enterprises and the public in both regions to enjoy simple and convenient cross-boundary services, with a view to facilitating the provision of public services and investment in the GBA, and enhancing the satisfaction and sense of contentment of enterprises and the public in accessing services across the boundary.

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Dongguan Source: HKSAR Government Press Releases

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Dongguan Source: HKSAR Government Press Releases

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Dongguan Source: HKSAR Government Press Releases

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Dongguan Source: HKSAR Government Press Releases

"iAM Smart" registered users exceed 4 million, realising "single portal for online government services"

​The Digital Policy Office (DPO) announced today (December 23) that the "iAM Smart" one-stop personalised digital services platform has already accumulated over 4 million registered users.

A spokesman for the DPO thanked members of the public and various sectors for their continuous support for "iAM Smart". With the simplified registration workflow and user-centric design, "iAM Smart", which has now recorded a daily usage of over 180 000, provides access to more than 1 300 online services from government, public and private organisations, as well as government e-Forms, achieving the goal of a "single portal for online government services". At present, members of the public can use different online services to manage daily affairs in a secure and convenient way anytime, anywhere via "iAM Smart", such as SmartPLAY, eTAX, eMPF, application for an International Driving Permit, application for working family allowance, and checking bills for electricity, water and gas.

Meanwhile, the Mini-program Platform of "iAM Smart" was launched. The DPO is actively driving the integration of government mobile applications into the Mini-program Platform among bureaux/departments so that the public can access these services without the need to install various mobile applications of different government departments.

The "Personal Assistant" page of "iAM Smart" has also introduced more practical functions. Users can present their "iAM Smart" Personal Code, which is displayed in the form of a QR code for admission to premises or visitor registration, without the need to disclose excessive personal data by utilising an identity card. The DPO will continue to promote and encourage government departments and industry stakeholders to adopt the Personal Code, with a view to bringing more convenience and benefits to the public and the business sectors. The "Personal Assistant" page also allows users to check the "to-do" items and the application status of various services, as well as view and pay the bills of the Water Supplies Department and Hongkong Post in one go.

Moreover, the DPO has been in discussions with more financial institutions to assist them in adopting the newly rolled out "Step-up Authentication" function to strengthen user verification in certain key processes, thereby further enhancing the security level. The DPO further plans to provide an "AI Assistant" by end-2026 to answer enquiries and offer personalised services for "iAM Smart" users, further enhancing the user experience of government services.

The "iAM Smart" app supports iOS and Android operating systems, and mobile phones with biometric authentication activated. Members of the public can download and use the latest version of the app for free from the Apple App Store, Huawei AppGallery, and Google Play, or by visiting the "iAM Smart" thematic website (www.iamsmart.gov.hk/en/download.html).

Source: AI-found images