Hong Kong and Guangdong Launch Cross-Boundary Self-Service Kiosk for Public Services in Zhongshan

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Zhongshan

​To advance the development of a digital government, the Hong Kong Special Administrative Region (HKSAR) is collaborating with Guangdong Province to promote the Cross-boundary Public Services initiative. The Digital Policy Office (DPO) announced today (April 25) the setting up of a Hong Kong Cross-boundary Public Services self-service kiosk in Zhongshan to enable residents and enterprises in Mainland cities of the Guangdong-Hong Kong-Macao Greater Bay Area (GBA) to access public services of Hong Kong without the need to travel to Hong Kong in person.

Starting today, the public can use the Hong Kong Cross-boundary Public Services self-service kiosk located on 1/F, Zhongshan Government Service Center to access various public services of Hong Kong. The opening hours of the kiosk in the Center are 9am to noon and 1.30pm to 5pm, Monday to Friday (except public holidays on the Mainland). For details, please visit the Hong Kong Cross-boundary Public Services thematic website at www.crossboundaryservices.gov.hk/en/home/index.html.

Following the Hong Kong Cross-boundary Public Services self-service kiosks that commenced operation earlier in Guangzhou, Qianhai and Futian in Shenzhen, Zhuhai, Foshan and Huizhou as well as Dongguan, the Cross-boundary Public Services self-service kiosk in Zhongshan also provides over 70 public services from 12 government bureaux and departments as well as related organisations, encompassing eight areas commonly used by enterprises and the public, including taxation, company registration, property and vehicle enquiry and registration, application for personal identification documents and entry of talent, welfare and education, healthcare, immigration clearance, urgent assistance as well as culture and tourism. Members of the public can use the self-service kiosks to perform data entry, document scanning and result printing to enjoy one-stop access when applying for various public services.

An "iAM Smart" self-registration kiosk is also set up at the Zhongshan location to enable Hong Kong residents working and living on the Mainland to register for "iAM Smart+" and directly use the "iAM Smart" mobile app for one-stop public services, covering more than 400 Hong Kong public services, such as renewal of a vehicle licence, enrolment for the Contactless e-Channel, and application for student grant. For details and registration requirements, please visit the "iAM Smart" thematic website at www.iamsmart.gov.hk/en/reg.html.

A spokesman for the DPO expressed sincere gratitude to the Guangdong Provincial Administration of Government Service and Data for its strong support, and to the Center for its full co-operation. The DPO will continue to discuss with the Guangdong Provincial Administration of Government Service and Data to set up self-service and self-registration kiosks in more Mainland cities of the GBA to cope with the demands of residents and enterprises in the GBA for public services of Hong Kong.

To implement the State Council's Guiding Opinions to all provincial governments on Cross-provincial Public Services and their comprehensive deployment, the HKSAR Government and the Guangdong Provincial Administration of Government Service and Data jointly commenced work of the GBA Cross-boundary Public Services in 2021, and jointly introduced a dedicated service area/thematic website for Cross-boundary Public Services in November 2023. The initiative enables enterprises and the public in both regions to enjoy simple and convenient cross-boundary services, with a view to facilitating the provision of public services and investment in the GBA, and enhancing the satisfaction and sense of contentment of enterprises and the public in accessing services across the boundary.

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Zhongshan Source: HKSAR Government Press Releases

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Zhongshan Source: HKSAR Government Press Releases

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Zhongshan Source: HKSAR Government Press Releases

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Zhongshan Source: HKSAR Government Press Releases

Integration of Hospital Dental Service of Department of Health into Hospital Authority

​The Department of Health (DH) and the Hospital Authority (HA) today (December 15) announced that the Hospital Dental Service (HDS) currently provided by the DH will be integrated with the Oral and Maxillofacial Surgery (OMS) Service under the HA from February 6, 2026, and the service will be taken up by the HA.

As outlined in "The Chief Executive's 2024 Policy Address", a comprehensive review of the positioning and objectives of the healthcare system is under way, involving reforms of the functions and division of responsibilities among the HA, the DH and the Primary Healthcare Commission (PHC Commission). The DH will focus on its public health functions and executing its regulatory and enforcement roles. To implement this policy direction, the clinical services of the DH are being gradually integrated with either the HA or the PHC Commission.

Following the earlier transfer of the DH's Clinical Genetic Service to the HA, the DH's HDS will be managed by the HA startingFebruary 6next year. In fact, the seven Oral Maxillofacial Surgery and Dental Clinics (OMS&DCs) under the DH's HDS are all located within the following HA public hospitals, primarily providing specialist oral maxillofacial surgery and dental treatment for hospital in-patients, patients with special oral healthcare needs, and dental emergencies:

• Queen Mary Hospital;

• Pamela Youde Nethersole Eastern Hospital;

• Queen Elizabeth Hospital;

• Princess Margaret Hospital;

• Tuen Mun Hospital;

• Prince of Wales Hospital; and

• North District Hospital.

These clinics will continue to operate at the original sites and integrate with the existing OMS service in six public hospitals provided by the HA. This will help further streamline and optimise the overall service delivery.

To ensure continuity in patient care upon the transfer of service, all scheduled/follow-up appointment records for patients at the aforementioned seven OMS&DCs for dates on or afterFebruary 6, 2026, along with the cases and relevant medical records stored at these clinics, including clinical records, X-ray records, clinical photos, and dental casts, will be transferred to the HA. If patients/family members do not agree to have their cases and relevant medical records transferred to the HA, they should contact the DH by phone at3153 4044or by email (hds_enquiry@dh.gov.hk)on or beforeJanuary 16, 2026, to facilitate the necessary arrangements.

Patients who opt out of the arrangements should note that their follow-up appointments scheduled on or afterFebruary 6next year will be cancelled. Should they require future consultations at the HA's dental and OMS services, a new referral letter will be required for appointments, and new case consultation fees will be charged according to the HA's arrangements. Medical records that patients/family members refuse to transfer to the HA will be disposed of and destroyed by the DH in accordance with its record management policy after the service transfer. For enquiries about the arrangements, please contact the DH.

The Department of Health