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Appian is named a 'Leader' in Everest Group's 'AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix®' for 2025
LONDON, June 4, 2025 /PRNewswire/ -- Appian (NASDAQ: APPN) today announced the launch of Connected Claims 2.0, an AI-powered solution designed to provide a unified claims workflow. Everest Group also named Appian a Leader in AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix® Assessment 2025. Connected Claims 2.0 leverages Appian's Case Management Studio, AI agents, and data fabric to offer streamlined, data-driven, and AI-powered automated processes.
Driven by rapid digital transformation, the global insurance claims services processing market is projected to reach $638.3 billion by 2032. Connected Claims 2.0 will support insurers through this growth with a unified claims workflow that accelerates processing, enhances fraud detection, combats inconsistent handling, data management issues and improves customer satisfaction. Connected Claims 2.0 offers a fully integrated, AI-powered platform with customisable workflows and a superior user experience, featuring a single pane of glass, AI-powered data insights, real-time data access, and automated regulatory compliance management.
Appian's Connected Claims solution brings powerful AI-driven support to every adjuster, making it easier to manage the demands of a document-heavy claims environment. With capabilities like data classification, document summarisation, contextual chat, and next-best-action recommendations, AI accelerates work and improves decision-making. The next generation of the solution introduces the Appian AI Document Centre, enabling users to easily train models to extract data from unstructured documents. This means faster intake, more accurate data capture, and seamless handoff for tasks like fraud detection and automated triage. Over time, users can achieve high accuracy and boost straight-through processing (STP) rates—freeing human experts to focus only on the most complex cases. The result is faster, smarter claims handling with less manual work.
Trusted by companies like Aon, Canada Life, and Aviva, Appian has also been named a Leader in Everest Group's AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix® Assessment 2025. The assessment considered several factors, including each provider's vision and strategy, technology capabilities, deployment flexibility, customer engagement models, support services, and overall value delivered. Appian's recognition as a Leader highlights its strength in embedding AI directly into processes. This approach enables insurers to easily access powerful AI capabilities exactly when and where they're needed—with just a few clicks.
"Appian's Connected Claims solution, built on its low-code platform, combines AI-driven document processing, seamless third-party integrations, and configurable accelerators to deliver rapid time-to-value for P&C insurers," said Aurindum Mukherjee, Practice Director at Everest Group. "Strong integration support across payment, risk, and fraud systems, coupled with proven success driving accelerated business value for insurers and high client satisfaction for implementation and support, underpins Appian's position as a Leader in Everest Group's AI-enabled Claims Management Systems PEAK Matrix® Assessment 2025."
"We are launching Appian Connected Claims 2.0 to meet the urgent need for speed and early value realisation as the insurance industry tackles complexity, " said Jake Sloan, Global Vice President of Insurance, Appian. "Our solution drives digital-first claims innovation, aligning with core admin cloud modernisation for early value realisation. It's configurable, rapidly deployable, and leverages the latest powerful AI in Process to accelerate cycles, combat fraud, and personalise customer experiences. Connected Claims 2.0 empowers insurers to transform operations, balancing efficiency and accuracy with superior customer satisfaction, truly leading the evolution of claims management."
Connected Claims 2.0 supports insurance companies, from claims adjusters, fraud detection teams, customer service representatives, regulatory compliance teams, to IT and operations teams.
About Appian
Appian is The Process Company. We deliver a software platform that helps organisations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across various industries. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, X (Twitter)
Disclaimer
Licensed extracts taken from Everest Group's PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions.
Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
Appian is named a 'Leader' in Everest Group's 'AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix®' for 2025
LONDON, June 4, 2025 /PRNewswire/ -- Appian (NASDAQ: APPN) today announced the launch of Connected Claims 2.0, an AI-powered solution designed to provide a unified claims workflow. Everest Group also named Appian a Leader in AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix® Assessment 2025. Connected Claims 2.0 leverages Appian's Case Management Studio, AI agents, and data fabric to offer streamlined, data-driven, and AI-powered automated processes.
Driven by rapid digital transformation, the global insurance claims services processing market is projected to reach $638.3 billion by 2032. Connected Claims 2.0 will support insurers through this growth with a unified claims workflow that accelerates processing, enhances fraud detection, combats inconsistent handling, data management issues and improves customer satisfaction. Connected Claims 2.0 offers a fully integrated, AI-powered platform with customisable workflows and a superior user experience, featuring a single pane of glass, AI-powered data insights, real-time data access, and automated regulatory compliance management.
Appian's Connected Claims solution brings powerful AI-driven support to every adjuster, making it easier to manage the demands of a document-heavy claims environment. With capabilities like data classification, document summarisation, contextual chat, and next-best-action recommendations, AI accelerates work and improves decision-making. The next generation of the solution introduces the Appian AI Document Centre, enabling users to easily train models to extract data from unstructured documents. This means faster intake, more accurate data capture, and seamless handoff for tasks like fraud detection and automated triage. Over time, users can achieve high accuracy and boost straight-through processing (STP) rates—freeing human experts to focus only on the most complex cases. The result is faster, smarter claims handling with less manual work.
Trusted by companies like Aon, Canada Life, and Aviva, Appian has also been named a Leader in Everest Group's AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix® Assessment 2025. The assessment considered several factors, including each provider's vision and strategy, technology capabilities, deployment flexibility, customer engagement models, support services, and overall value delivered. Appian's recognition as a Leader highlights its strength in embedding AI directly into processes. This approach enables insurers to easily access powerful AI capabilities exactly when and where they're needed—with just a few clicks.
"Appian's Connected Claims solution, built on its low-code platform, combines AI-driven document processing, seamless third-party integrations, and configurable accelerators to deliver rapid time-to-value for P&C insurers," said Aurindum Mukherjee, Practice Director at Everest Group. "Strong integration support across payment, risk, and fraud systems, coupled with proven success driving accelerated business value for insurers and high client satisfaction for implementation and support, underpins Appian's position as a Leader in Everest Group's AI-enabled Claims Management Systems PEAK Matrix® Assessment 2025."
"We are launching Appian Connected Claims 2.0 to meet the urgent need for speed and early value realisation as the insurance industry tackles complexity, " said Jake Sloan, Global Vice President of Insurance, Appian. "Our solution drives digital-first claims innovation, aligning with core admin cloud modernisation for early value realisation. It's configurable, rapidly deployable, and leverages the latest powerful AI in Process to accelerate cycles, combat fraud, and personalise customer experiences. Connected Claims 2.0 empowers insurers to transform operations, balancing efficiency and accuracy with superior customer satisfaction, truly leading the evolution of claims management."
Connected Claims 2.0 supports insurance companies, from claims adjusters, fraud detection teams, customer service representatives, regulatory compliance teams, to IT and operations teams.
About Appian
Appian is The Process Company. We deliver a software platform that helps organisations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across various industries. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, X (Twitter)
Disclaimer
Licensed extracts taken from Everest Group's PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions.
Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Appian Connected Claims 2.0 Transforms Insurance Claims Management with AI
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The milestone marks a legacy of leadership in digital transformation and sustainability across Asia-Pacific
MANILA, Philippines and SINGAPORE, Dec. 15, 2025 /PRNewswire/ -- FUJIFILM Business Innovation, a leader in information workflows and digital transformation, is celebrating its 60th anniversary in the Philippines and Singapore. Starting in 1965, the Philippines was the company's first overseas market, and soon after it established operations in Singapore. This year also marks the 30th anniversary of FUJIFILM Business Innovation China, further underscoring the company's long and enduring operational history across the Asia Pacific region. These milestones reflect decades of innovation, sustainable business practices, and strong partnerships that continue to shape the region's digital transformation (DX) landscape.
Mr. Naoki Hama, President and CEO, Representative Director, FUJIFILM Business Innovation Corp., remarked: "We at FUJIFILM Business Innovation have been helping companies in Asia-Pacific strategically leverage information for over 60 years. While maintaining this focus, we are continuing to evolve the format, expanding beyond traditional printing into digital transformation, AI utilisation, and IT services. Our key hubs in the region have been vital for our digitalisation and sustainability initiatives. As we continue to evolve as a company, we look forward to creating further opportunities for the region's businesses to drive operational innovation through data utilization and reduce the environmental impact."
A regional strategy built on local strength
In Asia-Pacific, small and medium-sized enterprises (SMEs) make up 98% of all businesses and employ over half of the workforce, creating significant potential for DX and AI to have an economic impact. Given the importance of software, FUJIFILM established a development centre in Vietnam in April 2025.
Across the region, the company relies on partnerships with businesses that are closely connected to local communities. To this end, the company is fostering collaborations with partners in other areas to continue strengthening its development efforts and regional ecosystem.
Mr. Masatsugu Naito, President of FUJIFILM Business Innovation Asia-Pacific, commented: "In spite of challenges for the printing sector, we see significant opportunities in digital transformation, AI, and integrated solutions, particularly in the dynamic, diverse Asia-Pacific region. Our relationships with deeply rooted local partners here have been key to our success thus far and will continue to be so in our growing focus on data and process automation."
The Philippines as a circular manufacturing hub
With its skilled workforce and manufacturing expertise, the Philippines has been a core part of FUJIFILM's global operations and commitment to sustainability. Over the decades, the company has built deep relationships with local customers, partners, and the government, creating a foundation for long-term growth and mutual success.
In July 2025, FUJIFILM Business Innovation announced the establishment of the Circular Manufacturing Centre (CMC), making FUJIFILM Optics Philippines Inc. (FOPH) in to the company's Asia-Pacific hub for resource circulation. Once operations begin in 2026, this facility will handle remanufacturing processes for the company's multifunction devices (MFDs). Each machine is disassembled to the component level, cleaned and inspected thoroughly, and rebuilt while ensuring the same quality and reliability standards as newly built machines. The process achieves a reuse rate of 84% by weight, while the remaining 16% is recycled, resulting in a 99.5% resource recovery rate — one of the highest in the company's industry worldwide.
In addition to contributing to local economic growth and talent development, the CMC's capabilities in resource circulation are crucial for the company making progress on its Recycling Policy "Promoting Resource Circulation Toward Zero Waste," which was established in 1995.
Innovating to transform how enterprises handle data
As technology has evolved, the company has been particularly successful at harnessing comprehensive DX, AI, and IT solutions.
Mr. Hama continued: "FUJIFILM Business Innovation has consistently focused on helping companies handle data — but we have evolved in the ways we do so. We started as a document company focused on paper output. Then, demand for paper digitisation increased after the pandemic significantly changed work styles. Today, FUJIFILM Business Innovation is moving towards being a service and solutions company rather than just a multifunction printer manufacturer, but our focus on information handling has not changed."
One of its more recent solutions is the FUJIFILM IWpro, a cloud-based platform that centralises data across systems and enables secure, seamless collaboration among various stakeholders.
Integrating AI into solutions and operations
As part of its transformation strategy, FUJIFILM is integrating AI in three ways:
- Using AI to learn from past sales cases and improve internal operational efficiency
- Embedding AI technology within devices, such as eliminating time-consuming pre-printing adjustments for paper types and using predictive maintenance algorithms to replace components before they fail
- Integrating AI into solutions and services, such as intelligent document processing of unstructured data, including paper documents to extract key information
This three-pronged strategy reflects the company's belief that AI should not replace human creativity but rather enhance decision-making and enable smarter, faster, and more sustainable business practices.
About FUJIFILM Business Innovation
FUJIFILM Business Innovation is a global leader committed to continuously delivering innovations to customers' businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one's creativity to maximise organisational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment, such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.
https://fujifilm.com/fbglobal
The milestone marks a legacy of leadership in digital transformation and sustainability across Asia-Pacific
MANILA, Philippines and SINGAPORE, Dec. 15, 2025 /PRNewswire/ -- FUJIFILM Business Innovation, a leader in information workflows and digital transformation, is celebrating its 60th anniversary in the Philippines and Singapore. Starting in 1965, the Philippines was the company's first overseas market, and soon after it established operations in Singapore. This year also marks the 30th anniversary of FUJIFILM Business Innovation China, further underscoring the company's long and enduring operational history across the Asia Pacific region. These milestones reflect decades of innovation, sustainable business practices, and strong partnerships that continue to shape the region's digital transformation (DX) landscape.
Mr. Naoki Hama, President and CEO, Representative Director, FUJIFILM Business Innovation Corp., remarked: "We at FUJIFILM Business Innovation have been helping companies in Asia-Pacific strategically leverage information for over 60 years. While maintaining this focus, we are continuing to evolve the format, expanding beyond traditional printing into digital transformation, AI utilisation, and IT services. Our key hubs in the region have been vital for our digitalisation and sustainability initiatives. As we continue to evolve as a company, we look forward to creating further opportunities for the region's businesses to drive operational innovation through data utilization and reduce the environmental impact."
A regional strategy built on local strength
In Asia-Pacific, small and medium-sized enterprises (SMEs) make up 98% of all businesses and employ over half of the workforce, creating significant potential for DX and AI to have an economic impact. Given the importance of software, FUJIFILM established a development centre in Vietnam in April 2025.
Across the region, the company relies on partnerships with businesses that are closely connected to local communities. To this end, the company is fostering collaborations with partners in other areas to continue strengthening its development efforts and regional ecosystem.
Mr. Masatsugu Naito, President of FUJIFILM Business Innovation Asia-Pacific, commented: "In spite of challenges for the printing sector, we see significant opportunities in digital transformation, AI, and integrated solutions, particularly in the dynamic, diverse Asia-Pacific region. Our relationships with deeply rooted local partners here have been key to our success thus far and will continue to be so in our growing focus on data and process automation."
The Philippines as a circular manufacturing hub
With its skilled workforce and manufacturing expertise, the Philippines has been a core part of FUJIFILM's global operations and commitment to sustainability. Over the decades, the company has built deep relationships with local customers, partners, and the government, creating a foundation for long-term growth and mutual success.
In July 2025, FUJIFILM Business Innovation announced the establishment of the Circular Manufacturing Centre (CMC), making FUJIFILM Optics Philippines Inc. (FOPH) in to the company's Asia-Pacific hub for resource circulation. Once operations begin in 2026, this facility will handle remanufacturing processes for the company's multifunction devices (MFDs). Each machine is disassembled to the component level, cleaned and inspected thoroughly, and rebuilt while ensuring the same quality and reliability standards as newly built machines. The process achieves a reuse rate of 84% by weight, while the remaining 16% is recycled, resulting in a 99.5% resource recovery rate — one of the highest in the company's industry worldwide.
In addition to contributing to local economic growth and talent development, the CMC's capabilities in resource circulation are crucial for the company making progress on its Recycling Policy "Promoting Resource Circulation Toward Zero Waste," which was established in 1995.
Innovating to transform how enterprises handle data
As technology has evolved, the company has been particularly successful at harnessing comprehensive DX, AI, and IT solutions.
Mr. Hama continued: "FUJIFILM Business Innovation has consistently focused on helping companies handle data — but we have evolved in the ways we do so. We started as a document company focused on paper output. Then, demand for paper digitisation increased after the pandemic significantly changed work styles. Today, FUJIFILM Business Innovation is moving towards being a service and solutions company rather than just a multifunction printer manufacturer, but our focus on information handling has not changed."
One of its more recent solutions is the FUJIFILM IWpro, a cloud-based platform that centralises data across systems and enables secure, seamless collaboration among various stakeholders.
Integrating AI into solutions and operations
As part of its transformation strategy, FUJIFILM is integrating AI in three ways:
This three-pronged strategy reflects the company's belief that AI should not replace human creativity but rather enhance decision-making and enable smarter, faster, and more sustainable business practices.
About FUJIFILM Business Innovation
FUJIFILM Business Innovation is a global leader committed to continuously delivering innovations to customers' businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one's creativity to maximise organisational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment, such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.
https://fujifilm.com/fbglobal
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
FUJIFILM Business Innovation Celebrates 60 Years in the Philippines and Singapore; Marks 30th Anniversary in Chinese Mainland
