WALTHAM, Mass.--(BUSINESS WIRE)--Sep 24, 2025--
Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced the general availability of Pega Infinity '25, the industry's first agentic enterprise transformation platform to deliver trustworthy, predictable AI agents at scale. New features empower organizations to reimagine legacy systems, automate work with reliable AI agents, and boost productivity.
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Pega Self-Service Agent leverages a property claim workflow to carry out a natural conversational self-service experience
Pega Sales AI Assistant acts as an always-on strategist for every seller
New email authoring tool in Pega Customer Decision Hub features drag-and-drop editing, professional templates, and integrated image support via Message Stream.
A fully governed AI agent is automatically generated when importing a Blueprint into Pega Platform.
Streamline legacy discovery by dropping in assets that jumpstart Pega Blueprint design—including demo videos, requirements docs, process diagrams, and more.
Pega Blueprint’s AI agents analyze and summarize legacy assets, pulling out relevant case types, data, and other details that help build out a robust, reimagined workflow application.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250924975521/en/
Enterprise leaders modernizing legacy systems with AI are finding most agentic AI solutions fall short, with new MIT research revealing that 95% of enterprise AI initiatives fail. Pega Infinity takes a fundamentally different approach, harnessing AI's creative potential while promoting dependable execution for enterprise-grade reliability.
Pega Infinity builds on Pega's unique architecture to provide the right type of AI at the right time – from harnessing reasoning AI during design time to spark creative ideas during workflow design, to semantic AI during run time to help ensure predictable, dependable agents governed by those workflows. This smarter, more strategic approach enables enterprises to unleash the power of agents without sacrificing reliability.
This comprehensive approach features Pega Agentic Process Fabric TM, announced at PegaWorld 2025, which seamlessly orchestrates AI agents and systems to work together regardless of where they originate or who created them. Organizations gain unified control over their agents through a single conversational interface that intelligently routes requests across the enterprise for meaningful outcomes.
Breakthrough capabilities for enterprise transformation
Pega Infinity '25 includes updates to help organizations transform faster and more effectively, including:
AI enhancements to Pega’s core suite of solutions
Pega Platform™:
Pega Customer Decision HubTM offers a new email authoring tool featuring drag-and-drop editing, professional templates, and integrated image support via Message Stream. Concurrent change management in 1:1 Operations Manager provides seamless collaboration, while advanced action analysis delivers deeper insights into next-best-actions and program outcomes. Integration with Google Cloud Platform enables secure, accelerated data activation, supported by enterprise-grade authentication through Workload Identity Federation.
Pega Customer Service TM delivers better support through AI-powered self-service agents that provide conversational experiences across channels using the same intelligent workflows as customer service reps (CSRs), while email agents enable contextual, personalized automation that keep humans in the loop. A gen AI-powered Customer Service Simulator accelerates CSR onboarding, while performance tracking with conversational analytics and post-interaction surveys offer continuous CSR improvement.
Pega Sales Automation™ empowers sellers with an AI-powered assistant that prioritizes actions, automates scheduling and communications, and delivers performance-boosting suggestions. New updates enhance collaboration through Microsoft Teams integration and enable one-click selling via a multi-experience chat widget that embeds forms and workflows directly into chat and chatbot interactions.
Pega Infinity '25 is available now for existing Pega Cloud TM customers, with Pega Agentic Process Fabric coming later next month. For more information on Pega's enterprise transformation capabilities, visit www.pega.com/infinity.
Quotes and Commentary
"Despite all the hype around generative AI, most approaches just create more complexity than clarity," said Kerim Akgonul, chief product officer, Pega. "With Pega Infinity, we've taken a different approach. Instead of introducing unpredictable agents into mission-critical environments, we've built the first platform that gets agents right, combining creative AI at design time with predictable execution at runtime. This uniquely positions enterprises to transform at the speed of innovation, delivering real results without compromising reliability."
“InterSystems prides itself on continuously improving how we serve our customers and empowering our teams with the best technology available,” said Corey Ledin, senior manager CRM, InterSystems. “The updates to Pega Infinity, from agentic AI capabilities to the Blueprint-driven approach to enterprise modernization, have the potential to create meaningful impact across our organization."
Additional Resources
About Pegasystems
Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust our technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, our scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Ready to Build for Change®? Visit www.pega.com.
Pega Self-Service Agent leverages a property claim workflow to carry out a natural conversational self-service experience
Pega Sales AI Assistant acts as an always-on strategist for every seller
New email authoring tool in Pega Customer Decision Hub features drag-and-drop editing, professional templates, and integrated image support via Message Stream.
A fully governed AI agent is automatically generated when importing a Blueprint into Pega Platform.
Streamline legacy discovery by dropping in assets that jumpstart Pega Blueprint design—including demo videos, requirements docs, process diagrams, and more.
Pega Blueprint’s AI agents analyze and summarize legacy assets, pulling out relevant case types, data, and other details that help build out a robust, reimagined workflow application.
The U.N. Security Council scheduled an emergency meeting Thursday to discuss Iran's deadly protests at the request of the United States, even as President Donald Trump left unclear what actions he would take against the Islamic state.
Tehran appeared to make conciliatory statements in an effort to defuse the situation after Trump threatened to take action to stop further killing of protesters, including the execution of anyone detained in Tehran’s bloody crackdown on nationwide protests.
Iran’s crackdown on the demonstrations has killed at least 2,615, the U.S.-based Human Rights Activists News Agency reported. The death toll exceeds any other round of protest or unrest in Iran in decades and recalls the chaos surrounding the country’s 1979 Islamic Revolution.
Iran closed its airspace to commercial flights for hours without explanation early Thursday and some personnel at a key U.S. military base in Qatar were advised to evacuate. The U.S. Embassy in Kuwait also ordered its personnel to “temporary halt” travel to the multiple military bases in the small Gulf Arab country.
Iran previously closed its airspace during the 12-day war against Israel in June.
Here is the latest:
In a joint statement, the foreign ministers of Canada, France, Germany, Italy, Japan, the United Kingdom, the United States and the European Union’s main foreign policy chief said the G7 members were “gravely concerned” by the developments surrounding the protests, and that they “strongly oppose the intensification of the Iranian authorities’ brutal repression of the Iranian people.”
The statement, published on the EU’s website Thursday, said the G7 were “deeply alarmed at the high level of reported deaths and injuries” and condemned “the deliberate use of violence” by Iranian security forces against protesters.
The G7 members “remain prepared to impose additional restrictive measures if Iran continues to crack down on protests and dissent in violation of international human rights obligations,” the statement said.
China’s Foreign Minister Wang Yi has spoken with his counterpart in Iran, who said the situation was “now stable,” China’s Ministry of Foreign Affairs said.
Abbas Araghchi said “he hoped China will play a greater role in regional peace and stability” during the talks, according to the statement from the ministry.
“China opposes imposing its will on other countries, and opposes a return to the ‘law of the jungle’,” Wang said.
“China believes that the Iranian government and people will unite, overcome difficulties, maintain national stability, and safeguard their legitimate rights and interests,” he added. “China hopes all parties will cherish peace, exercise restraint, and resolve differences through dialogue. China is willing to play a constructive role in this regard.”
“We are against military intervention in Iran,” Turkish Foreign Minister Hakan Fidan told journalists in Istanbul on Thursday. “Iran must address its own internal problems… They must address their problems with the region and in global terms through diplomacy so that certain structural problems that cause economic problems can be addressed.”
Ankara and Tehran enjoy warm relations despite often holding divergent interests in the region.
Fidan said the unrest in Iran was rooted in economic conditions caused by sanctions, rather than ideological opposition to the government.
Iranians have been largely absent from an annual pilgrimage to Baghdad, Iraq, to commemorate the death of Imam Musa al-Kadhim, one of the twelve Shiite imams.
Many Iranian pilgrims typically make the journey every year for the annual religious rituals.
Streets across Baghdad were crowded with pilgrims Thursday. Most had arrived on foot from central and southern provinces of Iraq, heading toward the shrine of Imam al-Kadhim in the Kadhimiya district in northern Baghdad,
Adel Zaidan, who owns a hotel near the shrine, said the number of Iranian visitors this year compared to previous years was very small. Other residents agreed.
“This visit is different from previous ones. It lacks the large numbers of Iranian pilgrims, especially in terms of providing food and accommodation,” said Haider Al-Obaidi.
Europe’s largest airline group said Thursday it would halt night flights to and from Tel Aviv and Jordan's capital Amman for five days, citing security concerns as fears grow that unrest in Iran could spiral into wider regional violence.
Lufthansa — which operates Swiss, Austrian Airlines, Brussels Airlines and Eurowings — said flights would run only during daytime hours from Thursday through Monday “due to the current situation in the Middle East.” It said the change would ensure its staff — which includes unionized cabin crews and pilots -- would not be required to stay overnight in the region.
The airline group also said its planes would bypass Iranian and Iraqi airspace, key corridors for air travel between the Middle East and Asia.
Iran closed its airspace to commercial flights for several hours early Thursday without explanation.
A spokesperson for Israel’s Airport Authority, which oversees Tel Aviv’s Ben Gurion Airport, said the airport was operating as usual.
Iranian state media has denied claims that a young man arrested during Iran’s recent protests was condemned to death. The statement from Iran’s judicial authorities on Thursday contradicted what it said were “opposition media abroad” which claimed the young man had been quickly sentenced to death during a violent crackdown on anti-government protests in the country.
State television didn’t immediately give any details beyond his name, Erfan Soltani. Iranian judicial authorities said Soltani was being held in a detention facility outside of the capital. Alongside other protesters, he has been accused of “propaganda activities against the regime,” state media said.
New Zealand’s Foreign Minister Winston Peters said Thursday that his government was “appalled by the escalation of violence and repression” in Iran.
“We condemn the brutal crackdown being carried out by Iran’s security forces, including the killing of protesters,” Peters posted on X.
“Iranians have the right to peaceful protest, freedom of expression, and access to information – and that right is currently being brutally repressed,” he said.
Peters said his government had expressed serious concerns to the Iranian Embassy in Wellington.
A demonstrator lights a cigarette with a burning poster depicting Supreme Leader Ayatollah Ali Khamenei during a rally in support of Iran's anti-government protests, in Holon, Israel, Wednesday, Jan. 14, 2026. (AP Photo/Ohad Zwigenberg)
Protesters participate in a demonstration in support of the nationwide mass protests in Iran against the government, in Berlin, Germany, Wednesday, Jan. 14, 2026. (AP Photo/Ebrahim Noroozi)
Protesters participate in a demonstration in support of the nationwide mass protests in Iran against the government, in Berlin, Germany, Wednesday, Jan. 14, 2026. (AP Photo/Ebrahim Noroozi)