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HGS Opens a New Intelligent Experience Hub in Manila, Philippines

Business

HGS Opens a New Intelligent Experience Hub in Manila, Philippines
Business

Business

HGS Opens a New Intelligent Experience Hub in Manila, Philippines

2025-10-13 15:10 Last Updated At:15:25

MANILA, Philippines, Oct. 13, 2025 /PRNewswire/ -- Hinduja Global Solutions (HGS) (listed on BSE & NSE), a leading provider of digital experience, business process management (BPM), and digital media services, today announced the opening of a new intelligent experience hub in Manila, Philippines. The new facility strengthens the company's capability to deliver technology-enabled solutions for clients while providing a modern workplace for employees.

Underscoring HGS' long-term commitment to the region, HGS will create more than 1,000 new jobs over the next 24 months in the areas of business services and digital transformation.

Located in Manila's prime business district, the new hub consolidates HGS' teams from across the city in a single, purpose-built environment. Designed to support evolving, technology-driven business needs and new delivery models, the hub features collaborative spaces that empower teams and enable greater value for clients.

"The Philippines has been an integral part of HGS' growth story for over two decades, and this new intelligent experience hub marks yet another important milestone in our commitment to this region," said Giridhar GV, CEO – APAC and Global CHRO, HGS. "The center embodies the fusion of human expertise with AI and empathy-driven innovation to deliver seamless, personalized solutions from one of the world's most dynamic talent ecosystems. It's not just a technology investment but a strategic move toward orchestrating meaningful, intelligent experiences that resonate with our clients and their customers."

Earlier this year, HGS had signed a Letter of Intent (LOI) with the Philippines government to scale its local operations significantly.

The new center has an initial capacity of 1,500 seats and can accommodate up to 3,000 employees in two shifts, supporting clients with high-quality service delivery. With this addition, HGS now operates two facilities in Manila and four across the Philippines.

About Hinduja Global Solutions (HGS)

A global leader in optimizing the customer experience lifecycle, digital transformation, business process management, and digital media ecosystem, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. HGS' digital media business, NXTDIGITAL (www.nxtdigital.in), is India's premier integrated Digital Delivery Platforms Company delivering services via satellite, digital cable and broadband to over 6 million customers across 1,500 cities and towns.

Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a 'globally local' approach. HGS has 18,472 employees in nine countries, including 33 delivery centers, making a difference to some of the world's leading brands across verticals. For the year ended March 31, 2025, HGS had total income of Rs. 4,958.8 crore (US$586.1 million). Visit https://hgs.cx to learn how HGS transforms customer experiences and builds businesses for the future.

 

MANILA, Philippines, Oct. 13, 2025 /PRNewswire/ -- Hinduja Global Solutions (HGS) (listed on BSE & NSE), a leading provider of digital experience, business process management (BPM), and digital media services, today announced the opening of a new intelligent experience hub in Manila, Philippines. The new facility strengthens the company's capability to deliver technology-enabled solutions for clients while providing a modern workplace for employees.

Underscoring HGS' long-term commitment to the region, HGS will create more than 1,000 new jobs over the next 24 months in the areas of business services and digital transformation.

Located in Manila's prime business district, the new hub consolidates HGS' teams from across the city in a single, purpose-built environment. Designed to support evolving, technology-driven business needs and new delivery models, the hub features collaborative spaces that empower teams and enable greater value for clients.

"The Philippines has been an integral part of HGS' growth story for over two decades, and this new intelligent experience hub marks yet another important milestone in our commitment to this region," said Giridhar GV, CEO – APAC and Global CHRO, HGS. "The center embodies the fusion of human expertise with AI and empathy-driven innovation to deliver seamless, personalized solutions from one of the world's most dynamic talent ecosystems. It's not just a technology investment but a strategic move toward orchestrating meaningful, intelligent experiences that resonate with our clients and their customers."

Earlier this year, HGS had signed a Letter of Intent (LOI) with the Philippines government to scale its local operations significantly.

The new center has an initial capacity of 1,500 seats and can accommodate up to 3,000 employees in two shifts, supporting clients with high-quality service delivery. With this addition, HGS now operates two facilities in Manila and four across the Philippines.

About Hinduja Global Solutions (HGS)

A global leader in optimizing the customer experience lifecycle, digital transformation, business process management, and digital media ecosystem, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. HGS' digital media business, NXTDIGITAL (www.nxtdigital.in), is India's premier integrated Digital Delivery Platforms Company delivering services via satellite, digital cable and broadband to over 6 million customers across 1,500 cities and towns.

Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a 'globally local' approach. HGS has 18,472 employees in nine countries, including 33 delivery centers, making a difference to some of the world's leading brands across verticals. For the year ended March 31, 2025, HGS had total income of Rs. 4,958.8 crore (US$586.1 million). Visit https://hgs.cx to learn how HGS transforms customer experiences and builds businesses for the future.

 

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

HGS Opens a New Intelligent Experience Hub in Manila, Philippines

HGS Opens a New Intelligent Experience Hub in Manila, Philippines

SINGAPORE, Dec. 8, 2025 /PRNewswire/ -- TenPay Global, Tencent's cross-border payment platform, and Mastercard Move, Mastercard's money movement business, have announced a collaboration to facilitate fast, secure and transparent digital remittances directly to Weixin Pay, a leading mobile payment service within the Weixin ecosystem in China. Through Mastercard Move, Mastercard's portfolio of money movement capabilities, eligible senders around the world will be able to send salaries and family support directly to Weixin Pay Wallet Balance or linked bank cards in Weixin Pay.

According to the World Bank, personal remittances received by China were about US $31.41 billion in 2024. With the steady rise in international travel, global commerce, and overseas employment, the demand for fast, secure and convenient cross-border money transfers continues to accelerate. By connecting Mastercard Move's trusted global network and innovative money movement capabilities with Weixin's extensive user base and ecosystem, this collaboration creates a seamless pathway for global cross-border money movement into the Chinese Mainland.

"Across Asia Pacific, digital wallets are already an integral part of everyday life. With this collaboration, recipients gain fast, secure and transparent access to funds right where they already pay. It's exactly how we're driving payments modernization across the region together with our partners: embedding financial services into everyday life, expanding access, and empowering people and organizations to thrive in today's digitally connected economy," said Anouska Ladds, Executive Vice President, Commercial New Payment Flows, Asia Pacific, Mastercard.

 "We are committed to helping users stay connected wherever they are. Together with Mastercard, we are unlocking new opportunities and greater convenience for people around the world to send money back home. This marks another step forward in supporting the growing money transfer needs of a globally connected user base, ensuring funds arrive swiftly and safely in an everyday platform they trust. We will continue to build solutions that foster cross-border connectivity and create meaningful value for both senders and recipients," said Wenhui Yang, CEO of TenPay Global (Singapore).

Today, Mastercard Move reaches nearly 10 billion endpoints worldwide, including bank accounts, card, wallet, and cash payout locations. This collaboration extends Mastercard Move's reach to over 1.4 billion Weixin and WeChat users, empowering senders and recipients with greater choice and convenience. 

Mastercard Move provides direct disbursers, banks, non-bank financial institutions and their customers with fast, secure money transfer solutions, both domestically and internationally. The portfolio of solutions reaches more than 200 countries and territories and 150+ currencies, with access to more than 95% of the world's banked population.

About TenPay Global

TenPay Global is Tencent's cross-border payment platform, comprising a network of licensed financial institutions under Tencent. By connecting the Weixin ecosystem, global payment partners, and international users and scenarios, TenPay Global provides end-to-end payment solutions for cross-border remittances, consumption, and commerce. Backed by years of industry experience and a robust risk management framework, TenPay Global delivers world-class standards in system reliability, fund security, and regulatory compliance. 

www.tenpayglobal.com

About Mastercard 

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

www.mastercard.com 

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

TenPay Global and Mastercard collaborate to enable fast and secure remittances to Weixin Pay

TenPay Global and Mastercard collaborate to enable fast and secure remittances to Weixin Pay

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