SAN FRANCISCO--(BUSINESS WIRE)--Nov 18, 2025--
Microsoft Ignite –ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced a set of new and forthcoming integrations with Microsoft, including an integration with Microsoft Agent 365, that deliver seamless agentic AI orchestration and governance capabilities for joint customers. By uniting workflow intelligence, trusted cloud, and AI governance, the companies will connect copilots, agents, and data seamlessly across Microsoft 365 and the ServiceNow AI Platform, to enable comprehensive visibility, compliance, and control over AI agents, setting a new standard for enterprise AI.
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The new capabilities meet users where they work across the Microsoft 365 environment, turning insight into action instantly. From conversations in Microsoft Teams, to meetings scheduled in Microsoft Outlook, to documents created in Microsoft Word, ServiceNow is uniting agentic AI capabilities across systems — with trust, control, and measurable business outcomes built in. The combined capabilities of ServiceNow and Microsoft allow businesses to effectively manage teams of AI agents that work together to accomplish tasks autonomously and deliver real business outcomes.
“ServiceNow is enabling a new era of autonomous workflows where the power of AI is multiplied using deterministic workflows — putting AI to work for people in the most demanding global enterprises,” said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow. “By seamlessly connecting agentic orchestration and governance across ServiceNow and Microsoft, we’re giving organizations the power to manage and monitor intelligent agents that deliver real work and real impact — safely and at scale. This is how we move from isolated AI experiences to enterprise-wide automation, delivering trust, control, and ROI.”
“Agent 365 gives organizations a simple, secure way to bring agents under control, extending the same infrastructure, apps, and protections they already trust for users,” said Nirav Shah, corporate vice president, Microsoft Agent 365 at Microsoft. “Through this integration with ServiceNow, customers can accelerate and scale their AI transformation while staying safe, with built-in security and governance capabilities that support confident innovation.”
Deliver visibility, compliance, and trust at enterprise scale
The ServiceNow AI Control Tower will integrate with Microsoft Foundry and Copilot Studio to provide full oversight for agents deployed on Microsoft platforms. This integration lets organizations apply consistent policies and controls across platforms, ensuring secure and accountable innovation.
Enterprises can automatically discover and manage Microsoft Foundry and Copilot Studio agents within the ServiceNow AI Platform. ServiceNow’s Configuration Management Database ( CMDB ) underpins AI Control Tower, unifying information from both internal and external sources to provide AI Control Tower with continuous, context-rich visibility across systems, ensuring agents operate with the most current, cross-platform data within clearly defined governance parameters.
Additionally, the AI Control Tower Value Dashboard monitors AI adoption, performance, and ROI — helping quantify business impact. Real-time monitoring provides visibility into security, governance, and risk, boosting confidence, ensuring compliance, and enabling organizations to scale AI investments responsibly.
Unlock AI for developers
ServiceNow Build Agent and GitHub now work together to securely share context and capabilities. With GitHub’s Model Context Protocol (MCP) Server, ServiceNow Build Agent can securely access GitHub issues, pull requests and discussions, and automate repetitive tasks while keeping developers in control. The result is a frictionless, AI-assisted development experience where business and code workflows converge, eliminating context switching and boosting focus.
This ability to use GitHub’s MCP server with ServiceNow Build Agent marks a major step toward agentic systems that collaborate across platforms, accelerating development while maintaining enterprise-grade governance.
Increase productivity across everyday apps
The soon to be available integration between ServiceNow’s AI Experience, Now Assist, and Microsoft Agent 365 will bridge the gap between personal productivity and enterprise workflows. It connects the user’s world — files, emails, and chats in Microsoft 365 — with powerful workflows from ServiceNow. Together, they enable AI teammates that understand both context and process, helping employees summarize content, complete tasks, and trigger workflows securely — within Word, Outlook, and Teams.
Each AI teammate operates with enterprise identity, data permissions, and audit controls, ensuring every action meets organizational standards for security and compliance. This integration turns everyday productivity into enterprise-grade action, seamlessly uniting user knowledge with enterprise data to drive more intelligent, trusted work.
Building on ServiceNow’s long-standing partnership with Microsoft — including recognition as Microsoft’s Partner of the Year for ISV Innovation and previously announced ServiceNow Now Assist and Microsoft 365 Copilot Integration — this collaboration expands the reach of ServiceNow’s AI and workflow capabilities across the Microsoft ecosystem, empowering organizations to work smarter and faster, securely.
Availability
These new integrations are expected to be generally available by the end of the year.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.ServiceNow.com
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
ServiceNow and Microsoft deliver seamless agentic AI orchestration and governance capabilities for joint customers
DUBAI, United Arab Emirates (AP) — U.S. President Donald Trump on Wednesday claimed that Iran’s president wanted a ceasefire ahead of his speech to the American people.
Trump made the claim on his Truth Social website.
Trump said “Iran’s New Regime President,” however. Iran still has the same president.
Trump also said that a ceasefire would only happen when the Strait of Hormuz is “open, free, clear.”
“Until then, we are blasting Iran into oblivion or, as they say, back to the Stone Ages!!!” he wrote.
Iran had no immediate response to Trump’s post. Iran’s Foreign Minister Abbas Araghchi in an interview with Al Jazeera aired late Tuesday signaled Tehran’s willingness to keep fighting.
“You cannot speak to the people of Iran in the language of threats and deadlines,” he said. “We do not set any deadline for defending ourselves.”
THIS IS A BREAKING NEWS UPDATE. AP’s earlier story follows below.
DUBAI, United Arab Emirates (AP) —
Iran hit an oil tanker off the coast of Qatar and Kuwait’s airport on Wednesday while airstrikes battered Tehran — an unrelenting tempo hours after U.S. President Donald Trump said he was nearly ready to wind down the war.
Trump, who is scheduled to address the nation later in the day, said he could walk away from the war in two to three weeks once he felt confident Iran would not be able to build a nuclear weapon — even if Tehran does not agree to a ceasefire.
That raised the possibility that the U.S. could withdraw without any guarantee from Iran that it would stop bombing its Gulf Arab neighbors or release its grip on the crucial Strait of Hormuz. A fifth of the world’s traded oil passes through the strait in peacetime and Tehran’s stranglehold, along with its strikes on energy infrastructure in the region, has caused oil prices to skyrocket, with far-reaching consequences for the global economy. Even if the strait were to reopen quickly, some effects like higher food prices could persist for months or longer.
It’s also not clear what Israel, which began bombing Iran alongside the U.S. on Feb. 28, would do if the U.S. pulls out without a deal. It also leaves open the question of what Iran might do with the highly enriched uranium still in its stockpiles.
Trump’s comments offered another mixed signal from the American leader who has offered shifting objectives for the war and repeatedly said it could be over soon while also threatening to widen the conflict. Thousands of additional U.S. troops are currently heading to the Middle East, and speculation abounds about the purpose of their deployment.
Just days ago, Trump warned that the U.S. would attack Iran’s power plants if Tehran did not reopen the strait by April 6. He has also threatened to attack Iran’s Kharg Island oil export hub and possibly desalination plants.
But on Tuesday, Trump said the U.S. “will not have anything to do with” ensuring the security of ships passing through Hormuz.
Speaking to Al Jazeera, Iranian Foreign Minister Abbas Araghchi signaled Tehran’s willingness to keep fighting.
“You cannot speak to the people of Iran in the language of threats and deadlines,” he said. “We do not set any deadline for defending ourselves.”
Trump has been under growing pressure to end the war as oil prices have skyrocketed, pushing up the cost of gasoline, food and other goods. The spot price of Brent crude, the international standard, was up more than 40% since the start of the war, trading at more than $103 a barrel on Wednesday.
The U.S. has presented Iran with a 15-point plan aimed at bringing about a ceasefire, including a demand for the strait to be reopened and for is nuclear program to be rolled back.
Iran insists its nuclear program is peaceful. Its own five-point response includes retaining sovereignty over the strait.
In the interview with Al Jazeera, Araghchi acknowledged receiving direct messages from U.S. Mideast envoy Steve Witkoff. He insisted, however, that there were no direct negotiations and said Iran has no faith that talks with the U.S. could yield any results, saying “the trust level is at zero.”
He warned against any U.S. attempt to launch a ground offensive, saying “we are waiting for them.”
A cruise missile slammed into an oil tanker off Qatar’s coast Wednesday, the Defense Ministry said. The 21-member crew of the tanker, contracted by state-owned QatarEnergy, was evacuated and no casualties were reported.
A fully-loaded Kuwaiti oil tanker came under attack off Dubai the day before, one of more than 20 ships attacked by Iran during the war.
In the United Arab Emirates, a person was killed when he was hit by debris from an intercepted drone in Fujairah, one of the country’s seven emirates.
Bahrain sounded two alerts for incoming missiles, while Kuwait’s state-run KUNA news agency said a drone hit a fuel tank at Kuwait International Airport, sparking a large fire.
Jordan’s military said it intercepted a ballistic missile and two drones fired from Iran in the last 24 hours. No casualties were reported. Two drones were also intercepted in Saudi Arabia, and air raid sirens sounded in Israel though there were no immediate reports of damage or casualties.
An airstrike on Tehran, meanwhile, appeared to have hit the former U.S. Embassy compound, which has been controlled by Iran’s Revolutionary Guard since American diplomats were held hostage there in 1979.
Witnesses said buildings outside the massive compound had their windows blown out and that it appears the strike happened inside the walled facility.
Israel also said it hit a plant in Iran producing fentanyl, a synthetic opioid. Israel and the United States have alleged in recent years that Iran was experimenting with using fentanyl in chemical weapons.
Iran acknowledged a strike Tuesday on Tofigh Daru factory, but insisted it only supplied “hospital drugs.” Hospitals use fentanyl to treat severe pain but it can also be fatal.
In Lebanon, at least five people were killed in an Israeli strike on a Beirut neighborhood.
Israel invaded southern Lebanon after the Iran-linked Hezbollah militant group began launching missiles into northern Israel days after the outbreak of the war. Many Lebanese fear another prolonged military occupation.
More than 1,200 people have been killed in Lebanon and more than 1 million displaced, according to authorities. Ten Israeli soldiers have also died there.
In Iran, authorities say more than 1,900 people have been killed, while 19 have been reported dead in Israel. More than two dozen people have died in Gulf states and the occupied West Bank, while 13 U.S. service members have been killed.
Rising reported from Bangkok. Associated Press writers Giovanna Dell’Orto in Miami and Samy Magdy in Cairo contributed to this report.
A young girl is comforted by her father and Israeli soldiers as they take cover in a bomb shelter during air raid sirens warning of incoming Iranian missile strikes in Bnei Brak, Israel, Wednesday, April 1, 2026. (AP Photo/Oded Balilty)
People inspect the site of an Israeli strike amid debris and damaged vehicles in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hassan Ammar)
A man feeds stray cats in Tehran, Iran, Tuesday, March 31, 2026. (AP Photo/Vahid Salemi)
The Indian flagged LPG carrier Jag Vasant transporting liquefied petroleum gas, is seen at the Mumbai Port in Mumbai, India, after it arrived clearing the Strait of Hormuz, Wednesday, April 1, 2026. (AP Photo/Rafiq Maqbool)
Firefighters and rescue workers work at the site of Israeli airstrikes, in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hussein Malla)
A firefighter extinguishes a car at the site of Israeli airstrikes, in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hussein Malla)
Israel's rescue teams and residents take shelter as sirens sounds next to a site struck by an Iranian missile in Bnei Brak, Wednesday, April 1, 2026. (AP Photo/Oded Balilty)
A police vehicle is seen through a shattered windshield at the site of an Israeli strike in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hassan Ammar)
Two men ride scooters past charred debris at the site of an Israeli strike in Beirut, Lebanon, Wednesday, April 1, 2026. (AP Photo/Hassan Ammar)
