SAN FRANCISCO--(BUSINESS WIRE)--Nov 18, 2025--
Microsoft Ignite –ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced a set of new and forthcoming integrations with Microsoft, including an integration with Microsoft Agent 365, that deliver seamless agentic AI orchestration and governance capabilities for joint customers. By uniting workflow intelligence, trusted cloud, and AI governance, the companies will connect copilots, agents, and data seamlessly across Microsoft 365 and the ServiceNow AI Platform, to enable comprehensive visibility, compliance, and control over AI agents, setting a new standard for enterprise AI.
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The new capabilities meet users where they work across the Microsoft 365 environment, turning insight into action instantly. From conversations in Microsoft Teams, to meetings scheduled in Microsoft Outlook, to documents created in Microsoft Word, ServiceNow is uniting agentic AI capabilities across systems — with trust, control, and measurable business outcomes built in. The combined capabilities of ServiceNow and Microsoft allow businesses to effectively manage teams of AI agents that work together to accomplish tasks autonomously and deliver real business outcomes.
“ServiceNow is enabling a new era of autonomous workflows where the power of AI is multiplied using deterministic workflows — putting AI to work for people in the most demanding global enterprises,” said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow. “By seamlessly connecting agentic orchestration and governance across ServiceNow and Microsoft, we’re giving organizations the power to manage and monitor intelligent agents that deliver real work and real impact — safely and at scale. This is how we move from isolated AI experiences to enterprise-wide automation, delivering trust, control, and ROI.”
“Agent 365 gives organizations a simple, secure way to bring agents under control, extending the same infrastructure, apps, and protections they already trust for users,” said Nirav Shah, corporate vice president, Microsoft Agent 365 at Microsoft. “Through this integration with ServiceNow, customers can accelerate and scale their AI transformation while staying safe, with built-in security and governance capabilities that support confident innovation.”
Deliver visibility, compliance, and trust at enterprise scale
The ServiceNow AI Control Tower will integrate with Microsoft Foundry and Copilot Studio to provide full oversight for agents deployed on Microsoft platforms. This integration lets organizations apply consistent policies and controls across platforms, ensuring secure and accountable innovation.
Enterprises can automatically discover and manage Microsoft Foundry and Copilot Studio agents within the ServiceNow AI Platform. ServiceNow’s Configuration Management Database ( CMDB ) underpins AI Control Tower, unifying information from both internal and external sources to provide AI Control Tower with continuous, context-rich visibility across systems, ensuring agents operate with the most current, cross-platform data within clearly defined governance parameters.
Additionally, the AI Control Tower Value Dashboard monitors AI adoption, performance, and ROI — helping quantify business impact. Real-time monitoring provides visibility into security, governance, and risk, boosting confidence, ensuring compliance, and enabling organizations to scale AI investments responsibly.
Unlock AI for developers
ServiceNow Build Agent and GitHub now work together to securely share context and capabilities. With GitHub’s Model Context Protocol (MCP) Server, ServiceNow Build Agent can securely access GitHub issues, pull requests and discussions, and automate repetitive tasks while keeping developers in control. The result is a frictionless, AI-assisted development experience where business and code workflows converge, eliminating context switching and boosting focus.
This ability to use GitHub’s MCP server with ServiceNow Build Agent marks a major step toward agentic systems that collaborate across platforms, accelerating development while maintaining enterprise-grade governance.
Increase productivity across everyday apps
The soon to be available integration between ServiceNow’s AI Experience, Now Assist, and Microsoft Agent 365 will bridge the gap between personal productivity and enterprise workflows. It connects the user’s world — files, emails, and chats in Microsoft 365 — with powerful workflows from ServiceNow. Together, they enable AI teammates that understand both context and process, helping employees summarize content, complete tasks, and trigger workflows securely — within Word, Outlook, and Teams.
Each AI teammate operates with enterprise identity, data permissions, and audit controls, ensuring every action meets organizational standards for security and compliance. This integration turns everyday productivity into enterprise-grade action, seamlessly uniting user knowledge with enterprise data to drive more intelligent, trusted work.
Building on ServiceNow’s long-standing partnership with Microsoft — including recognition as Microsoft’s Partner of the Year for ISV Innovation and previously announced ServiceNow Now Assist and Microsoft 365 Copilot Integration — this collaboration expands the reach of ServiceNow’s AI and workflow capabilities across the Microsoft ecosystem, empowering organizations to work smarter and faster, securely.
Availability
These new integrations are expected to be generally available by the end of the year.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.ServiceNow.com
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
ServiceNow and Microsoft deliver seamless agentic AI orchestration and governance capabilities for joint customers
WASHINGTON (AP) — When acting Attorney General Todd Blanche signed off on a nearly $1.8 billion fund meant to compensate President Donald Trump's allies for alleged political prosecution, he may have pleased his boss.
But the eyebrow-raising move — the latest in his push to prove his loyalty to Trump — has agitated the same Republican lawmakers he would need to secure the permanent job.
Blanche insists he’s not auditioning for the job of attorney general. But a succession of splashy steps the Justice Department has taken under his watch since he took the position on an acting basis last month, including an indictment of former FBI Director James Comey, has left no doubt about the impression he’s hoping to make on the president who appointed him.
The fund in particular has put Blanche at the center of a Republican firestorm at a time when he aims to establish himself as the perfect person for the job for the remainder of Trump’s term. And it sharpened concerns from Democrats and other Blanche critics that he has not shed his mantle as the president’s personal attorney.
“So the nation’s top law enforcement official is asking for a slush fund to pay people who assault cops? Utterly stupid, morally wrong — Take your pick,” Republican Sen. Mitch McConnell of Kentucky, the former majority leader, said in a statement.
A former federal prosecutor in New York, Blanche came to public prominence for his lead role on Trump's defense team, including during the Republican's hush money trial in New York. That perch afforded him, he has said, a firsthand look at what he contends was the weaponization of the criminal justice system against Trump.
He was brought into the Justice Department as deputy attorney general, the No. 2 job, then was elevated last month after Trump ousted Pam Bondi.
Now he finds himself the latest Trump-appointed attorney general to simultaneously confront expectations from subordinates to uphold institutional norms and demands from the president to do his bidding.
Trump's first attorney general, Jeff Sessions, was forced out after the 2018 midterms after infuriating the president over his recusal from an investigation into ties between Russia and the 2016 presidential campaign. Another, William Barr, resigned after their relationship fizzled over Barr's refusal to back Trump's baseless claims of massive election fraud. Bondi was removed after struggling to bring successful prosecutions against Trump's political opponents.
Two weeks after becoming acting attorney general, Blanche announced the appointment of Joseph diGenova, an 81-year-old former Justice Department prosecutor from the Reagan administration, to a special position inside the department. He'll oversee a Florida-based investigation into whether former law enforcement and intelligence officials conspired over the last decade to undermine Trump.
“At some point, at the right time, that will be made public and the American people will see exactly what happened to this administration and President Trump over the past decade," Blanche told Fox News.
Prior government reviews of the FBI's Trump-Russia investigation, a centerpiece of the current conspiracy investigation, have failed to produce criminal charges against senior officials or evidence of criminal conduct by them. It's not clear what, if any, new information the continuing investigation has developed.
The Justice Department also last month obtained an indictment charging Comey, a Trump foe whose prosecution the president has long called for, with threatening Trump through a social media photo of seashells in the numerical arrangement of “86 47" — a case legal experts say will be challenging for prosecutors. Comey has said he wouldn't be surprised if the Justice Department pursues additional indictments.
In other moves, Blanche announced an indictment of the Southern Poverty Law Center, a nonprofit that has been the target of conservative outrage, with misleading donors about its activities, and has publicly defended a Justice Department crackdown on leaks to the news media, including subpoenas to reporters.
Arguably the most audacious demonstration of loyalty to Trump came this week when the Justice Department announced the creation of a $1.776 billion fund to compensate people who feel they've been unjustly investigated and prosecuted, coupled with a guarantee of immunity from tax audits for Trump and his eldest sons.
As Republican concerns grew, Blanche held a tense meeting with GOP lawmakers Thursday. Shortly afterward, Senate Republicans abruptly left Washington without voting on a roughly $70 billion bill to fund immigration enforcement agencies.
Blanche, who defended the fund at a congressional hearing this week, has said anyone who believes they've been persecuted can apply for compensation regardless of political affiliation. But the fund has been widely understood as a boon to Trump allies investigated during the Biden administration.
“It’s pretty clear that he’s not the attorney general for the United States as much as he's the attorney general for President Trump,” said Stephen Saltzburg, a George Washington University law professor and senior Justice Department official in the 1980s. He said Blanche would get an A+ if report cards were issued for fealty to Trump.
David Laufman, a former chief of staff to the deputy attorney general in President George W. Bush's administration, said that rather than protecting the Justice Department's independence, Blanche has been a “willing and ardent accomplice for carrying out any partisan or corrupt scheme the White House may devise.”
Blanche’s supporters dismiss the suggestion he is trying to curry favor with Trump to secure the permanent job.
“What he is doing is he is seeking justice based on facts and the law,” said Jay Town, who served as a U.S. attorney in Alabama during the first Trump administration. “And I don’t think that will ever change about him, whether he is the attorney general going forward or doesn’t spend another day in the administration. He is an honorable man and anybody that knows him knows that to be true.”
Blanche also says he is not angling to keep his job or feeling pressure to placate Trump.
He has told reporters he would be honored to be nominated but, "if he chooses to nominate somebody else and asks me to go do something else, I will say, ‘Thank you very much. I love you, sir.’ I don’t have any goals or aspirations beyond that.”
In recent days, he's functioned as the fund's public face and most visible defender, a role consistent with his comfort in the spotlight. He sometimes holds multiple press conferences a week and grants interviews to a variety of news outlets, a contrast to Bondi, who largely stuck to Fox News appearances.
His defenders say his experience as a federal prosecutor has made him a more sophisticated communicator for the department than Bondi, but his statements have at times invited backlash, including his refusal to rule out that violent Jan. 6 rioters could be eligible for payouts.
Though Blanche will appoint the five commissioners tasked with processing claims, his precise role in the fund’s implementation is unclear. He told CNN it was developed through negotiations with Trump’s private lawyers, not him.
For some Democrats, that's a difference without a distinction.
“Mr. Attorney General, you are acting today like the president's personal attorney," Sen. Chris Van Hollen, a Maryland Democrat, told Blanche during a combative exchange in a Senate hearing, "and that's the whole problem."
Acting Attorney General Todd Blanche arrives for a closed-door meeting with Republican senators who are expected to abandon a proposal for $1 billion in security money for the White House complex and President Donald Trump's ballroom after it has failed to win enough party support, at the Capitol in Washington, Thursday, May 21, 2026. (AP Photo/J. Scott Applewhite)
Acting Attorney General Todd Blanche arrives for a closed-door meeting with Republican senators who are expected to abandon a proposal for $1 billion in security money for the White House complex and President Donald Trump's ballroom after it has failed to win enough party support, at the Capitol in Washington, Thursday, May 21, 2026. (AP Photo/J. Scott Applewhite)
