LegCo Members Explore Beijing 12345 Citizen Hotline Service Center During Study Visit

LegCo National Affairs Study Visit tours Beijing 12345 Citizen Hotline Service Center

The following is issued on behalf of the Legislative Council Secretariat:

Members of the Legislative Council (LegCo) continued the National Affairs Study Visit (Study Visit) in Beijing for the fourth day today (July 22). They attended a thematic seminar relating to the National 15th Five-Year Plan and Hong Kong's Five-Year Plan, followed by a visit to the Beijing 12345 Citizen Hotline Service Center (the Center).

In the morning, Members attended a thematic seminar on the key points of the National 15th Five-Year Plan and recommendations for Hong Kong's Five-Year Plan. The National 15th Five-Year Plan outlines the country's development direction for the next five years. The seminar offered an in-depth exposition of the holistic vision, thorough consideration and meticulous planning underpinning the formulation of the National 15th Five-Year Plan. The seminar also provided a detailed analysis of the 15th Five-Year Plan's trajectory, guiding principle and main objectives, while examining China's opportunities and challenges from a global perspective.

Members have benefited greatly from the seminar. Not only have they deeply appreciated the vast opportunities brought by the National 15th Five-Year Plan, they have also gained a more comprehensive and profound understanding of Hong Kong's role under the grand blueprint of the National 15th Five-Year Plan. Members agreed that in assisting the Special Administrative Region Government in formulating Hong Kong's first Five-Year Plan, LegCo must accurately comprehend and grasp the spirit of the Central Authorities on economic affairs. By drawing on the country's successful experience in development, Hong Kong can exert a greater role in the country's modernization, better integrate into and serve the overall national development, and fulfil the country's high expectations for the city.

In the afternoon, Members visited the Beijing 12345 Citizen Hotline Service Center. The Center consolidated Beijing's hotline resources in 2019 and became a one-stop platform for providing swift responses to public complaints. Members inspected the service processes, noting that the Center leverages big data in identifying problems. It also promotes taking initiatives and handling problems before complaints. The Center also makes use of artificial intelligence, achieving a 97% resolution rate. Its services fully demonstrate the people-centred philosophy and governing vision. The Center puts the value of proactively responding to people's aspiration into practice, directly reflecting its determination to tackle the most imminent concerns of the people, making it an exemplar of urban administration. Members considered that the Center's successful experience in feeling the pulse of society can serve as a valuable reference and also be applied to enhancements of LegCo Members' district services, with a view to solving people's problems more efficiently and proactively, thereby improving the well-being of the people.

Members will continue with the Study Visit programme tomorrow (July 23), which includes attending thematic seminars.

Click here to watch the video highlight of today's Study Visit.

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows LegCo Members inspecting the service processes at Beijing 12345 Citizen Hotline Service Center to learn about how the center leverages artificial intelligence and big data to promote good governance. Source: HKSAR Government Press Releases

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows LegCo Members inspecting the service processes at Beijing 12345 Citizen Hotline Service Center to learn about how the center leverages artificial intelligence and big data to promote good governance. Source: HKSAR Government Press Releases

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows LegCo Members inspecting the service processes at Beijing 12345 Citizen Hotline Service Center to learn about how the center leverages artificial intelligence and big data to promote good governance. Source: HKSAR Government Press Releases

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows LegCo Members inspecting the service processes at Beijing 12345 Citizen Hotline Service Center to learn about how the center leverages artificial intelligence and big data to promote good governance. Source: HKSAR Government Press Releases

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows LegCo Members inspecting the service processes at Beijing 12345 Citizen Hotline Service Center to learn about how the center leverages artificial intelligence and big data to promote good governance. Source: HKSAR Government Press Releases

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows LegCo Members inspecting the service processes at Beijing 12345 Citizen Hotline Service Center to learn about how the center leverages artificial intelligence and big data to promote good governance. Source: HKSAR Government Press Releases

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows LegCo Members inspecting the service processes at Beijing 12345 Citizen Hotline Service Center to learn about how the center leverages artificial intelligence and big data to promote good governance. Source: HKSAR Government Press Releases

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows the President of LegCo, Dr Starry Lee (thirteenth right, front row), and Members posing for a group photo at the Beijing 12345 Citizen Hotline Service Center. Source: HKSAR Government Press Releases

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows the President of LegCo, Dr Starry Lee (left) presenting a souvenir to the Deputy Secretary-General of the Beijing Municipal Government and Party Secretary and Director of the Beijing Municipal Administration of Government Services and Data Management, Mr Shen Binhua (right), to express gratitude. Source: HKSAR Government Press Releases

Members of the Legislative Council ("LegCo") continued the National Affairs Study Visit in Beijing for the fourth day today (July 22). Photo shows LegCo Members attending a thematic seminar on the National 15th Five-Year Plan and recommendations for Hong Kong’s Five-Year Plan. Source: HKSAR Government Press Releases

CFS urges public not to consume batch of imported spread product suspected to be contaminated with Listeria monocytogenes

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (August 18) urged the public not to consume a batch of spread product imported from France due to possible contamination with Listeria monocytogenes. The trade should stop using or selling the affected batch of the product immediately if they possess it.

Product details are as follows:

Product name: Ktipiti Extra Red Pepper & Feta Cheese Spread

Brand: L'atelier Blini

Place of origin: France

Net weight: 175 grams

Batch number: 12262661

Use-by date: August 30, 2026

Importer: City Super Limited

"The CFS, through its Food Incident Surveillance System, noted a notification from the Rappel Conso of France that the above-mentioned product is being recalled as it might be contaminated with Listeria monocytogenes due to suspected issue with the cold chain. Upon learning of the incident, the CFS immediately contacted local importers to follow up. A preliminary investigation found that the above-mentioned importer had imported into Hong Kong the affected batch of the product concerned," a spokesman for the CFS said.

As a precautionary measure, the importer concerned has stopped sales and removed from shelves the affected batch of the product and has initiated a recall according to the CFS's instructions. Members of the public may call the importer's hotline at 2736 3866 during office hours for enquiries about the recall.

"Listeria monocytogenes can be easily destroyed by cooking but can survive and multiply at refrigerator temperatures. Most healthy individuals do not develop symptoms or only have mild symptoms such as fever, muscle pain, headache, nausea, vomiting or diarrhoea when infected. However, severe complications such as septicaemia, meningitis or even death may occur in newborns, the elderly and those with a weaker immune system. Although infected pregnant women may just experience mild symptoms generally, the infection of Listeria monocytogenes may cause miscarriage, infant death, preterm birth, or severe infection in newborns," the spokesman added.

"In order to reduce the risk of listeriosis, susceptible populations such as pregnant women should consume freshly prepared hot food where possible, reheat chilled food until it is hot all the way through, and avoid high-risk foods, including ready-to-eat food such as cold cuts, cold smoked seafood, soft cheeses, salads, etc, or cook them thoroughly before consumption, even if they are presented as part of a dish."

The spokesman advised members of the public to stop consuming the affected batch of the product and seek medical treatment if they feel unwell after consuming the product concerned.

The CFS has contacted the French authority over the incident and will continue to follow up on the incident and take appropriate action to safeguard food safety and public health. The investigation is ongoing.

Source: AI-found images