CarMax Announces Leadership Appointments to Further Unify End-to-End Customer Experience, Advance Strategy for Growth

RICHMOND, Va.--(BUSINESS WIRE)--Sep 29, 2026--

CarMax, Inc. (NYSE: KMX) today announced two key leadership appointments to advance the company's new Shift into GEAR strategy for growth and strengthen its industry-leading customer experience.

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Elizabeth Dirgins has been named Executive Vice President, Chief Digital and Customer Officer, a newly created role that will further unify the end-to-end customer experience, from customer acquisition through vehicle transaction. In this capacity, Dirgins will oversee the company’s marketing, product and Edmunds teams, including the digital tools that support both the online and in-store experience. With more than two decades of digital product and customer experience leadership, Dirgins joins CarMax from Volkswagen Financial Services, where she served as the Chief Digital Officer for its North American region and led digital strategy, customer experience and marketing for the business.

Dirgins previously held customer experience and product strategy leadership roles at Capital One, Wells Fargo, and Marriott. She will join CarMax on October 5 and report to CarMax President and CEO Keith Barr.

CarMax announced the promotion of Jeff Campbell to Senior Vice President of Strategy, leading a newly centralized function that brings together the company's strategy, data science, AI, and pricing teams in order to accelerate key decisions. Campbell joined CarMax in 2016 and has held leadership roles spanning transformation, product and strategy. He most recently served as Vice President of Product, leading the Supply Product group and the Supply Strategy function, while also playing an instrumental role in the development of CarMax’s new strategic plan. Campbell joined CarMax from Boston Consulting Group. His appointment was effective in August, and he will report to Barr beginning in January 2027.

“Elizabeth and Jeff both bring the skills, experience and focus we need as we build a faster, more connected company that puts the customer at the center of everything we do,” said Keith Barr, CarMax President and CEO. “Elizabeth has spent her career building digital experiences and financial products grounded in deep customer understanding, and she'll bring an invaluable perspective to guiding customers through this carefully considered, complex purchase. Jeff has been instrumental in shaping our strategy over the last decade, and in his new role he will support the delivery of our strategic plan with the speed and alignment it demands. I know they’ll both create confidence for the road ahead for every customer we serve.”

“CarMax has built real trust with customers over decades, and I’m excited to continue to grow this beloved brand," said Dirgins. “CarMax gives customers the ease of shopping online with the confidence that comes from seeing and confirming their choice in person. My focus will be making sure that we make every step in the customer’s car buying and selling journey simple, fast and connected.”

“We have a strong strategic plan for growth and incredible runway ahead,” said Campbell. “I’m excited about my new role and am grateful for the incredible associates I get to work with in this next chapter. Bringing our strategy, data and pricing teams together will give us a clearer, shared view of the business, which will enhance our decision making.”

These moves reflect CarMax's continued execution of its strategic plan to strengthen its position as the nation's largest used car retailer. CarMax will host a virtual Strategic Update on November 3 at 8 a.m. ET to provide more details on the company’s growth strategy, key initiatives and milestones.

About CarMax

CarMax, the nation's largest retailer of used autos, has earned customers' trust for more than 30 years by leading with integrity, transparency and honesty. CarMax continues to redefine car buying and selling for millions of customers, delivering the easy and confident experience they love. CarMax has more than 255 store locations, approximately 28,000 associates, and is proud to have been recognized for 22 consecutive years as one of the Fortune 100 Best Companies to Work For®. During the fiscal year that ended February 28, 2026, CarMax sold approximately 780,000 used vehicles and 540,000 wholesale vehicles at its auctions. In addition, CarMax Auto Finance originated $8 billion in auto loans during fiscal 2026, adding to its $16 billion portfolio. CarMax is committed to helping its communities thrive and reducing the environmental footprint of its operations. Learn more in the 2026 Responsibility Report. For more information, visit www.carmax.com.

Jeff Campbell, CarMax Senior Vice President, Strategy

Elizabeth Dirgins, CarMax Executive Vice President, Chief Digital and Customer Officer

BANGKOK (AP) — Thailand 's government approved emergency funds Tuesday for flood victims amounting to $122 million following a deluge that had battered the country since mid-September, affecting more than 2.6 million people and killing at least 19.

The country's capital, Bangkok, was recovering after days of torrential rains and widespread flooding, but some disruptions remained. Thailand's main airport, which had been struck with flight cancellations, was struggling with a major baggage backlog.

According to government spokesperson Ekkapob Pianpises, the approved funds of 4.1 billion baht would be disseminated by the Interior Ministry to compensate people impacted by the floods nationwide.

Rain has largely stopped in Bangkok, but some neighborhoods, particularly in the east, are still inundated. The city's governor, Chadchart Sittipunt, said traffic should return to normal on most main roads within two days, although in some low-lying areas it could take up to seven days for roads to dry out.

While Bangkok was expected to stay dry, heavy rain was forecast elsewhere in Thailand for Tuesday, the Thailand Meteorological Department said.

Industry Minister Varawut Silpa-archa said the flooding had caused an estimated 22 million baht (about $655,000) in damage to businesses nationwide. Residents in 29 out of Thailand's 76 provinces remained impacted by the floods on Tuesday, officials said. Of the 19 deaths, four took place in Bangkok.

Thai Airways, one of the main airlines handling baggage at Bangkok’s Suvarnabhumi Airport, apologized to affected passengers for a massive luggage backlog, which the airline attributed in part to staff shortages caused by the flooding.

Hundreds of suitcases were seen lining up at the arrivals area on Tuesday. The Thai Air Force said it had sent personnel to the airport to assist with the luggage problem.

“I sincerely apologize to all passengers for the inconvenience caused. Thai Airways is making every effort to ensure that passengers are reunited with their baggage as soon as possible,” said Chai Eamsiri, the airline's CEO.

The airline also canceled more than 10 of its domestic and international flights on Tuesday and Wednesday.

In Bang Kapi, one of Bangkok's hardest hit neighborhoods, residents waded through floodwater, and some used small boats to get around.

A makeshift market was set up on a raised walkway just outside a mall shortly after the flooding, and vendors from a nearby market, where the water remained knee-high, had moved there, selling meat, vegetables and herbs. Music blared from loudspeakers and vendors called out to customers who waded through floodwater or walked through the mall to get to them.

Lon Cheng, a Cambodian vendor who has lived in Thailand for over 20 years, cheerfully called to customers and danced along with the music behind his vegetable stall.

He said he had suffered huge losses in the floods.

“The first day ... I spent about 70,000 baht (about $2,100) and I could sell for only 20,000 baht (about $600),” he said. “It was a big loss, but with losses I still need to sell.”

Neighboring countries have also been battered by the floods. In Myanmar, at least 10 people were killed and dozens were missing after heavy rain triggered widespread flooding and landslides in the southern coastal region of Tanintharyi, local media reported.

Flash floods also struck at least 10 provinces in Cambodia, affecting 44,889 families and forcing nearly 4,000 people to evacuate, according to disaster management officials. At the centuries-old Angkor temple complex, workers were opening water gates and diversion systems to reduce the risk of flooding at the archeological site.

In this photo made from smartphone, rows of undelivered luggage are placed in the arrivals hall at Suvarnabhumi International Airport in Bangkok, Thailand, Tuesday, Sept. 29, 2026, after flooding affected operations. (AP Photo/Celine Rosario)

Rows of undelivered luggage are placed in the arrivals hall at Suvarnabhumi International Airport in Samut Prakan, Thailand, Tuesday, Sept. 29, 2026, after heavy rain and floods in Bangkok prevent airport workers from getting to work. (AP Photo/Sakchai Lalit)

A man wades through floodwaters after heavy rain in Bangkok, Thailand, Tuesday, Sept. 29, 2026. (AP Photo/Sakchai Lalit)

People wade through a flooded street after heavy rain in Bangkok, Thailand, Sunday, Sept. 27, 2026. (AP Photo/Sakchai Lalit)

A man paddles a rubber raft through a flooded street after heavy rain in Bangkok, Thailand, Tuesday, Sept. 29, 2026. (AP Photo/Sakchai Lalit)

People wade through a flooded street after heavy rain in Bangkok, Thailand, Monday, Sept. 28, 2026. (AP Photo/Sakchai Lalit)

Streets are flooded after heavy rain in Bangkok, Thailand, Tuesday, Sept. 29, 2026. (AP Photo/Sakchai Lalit)