Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 13, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Introduces its All-in-One Solution at GITEX Global 2024
SHANGHAI, June 28, 2026 /PRNewswire/ -- AGIBOT, a global leader in embodied AI and robotics, today announced that its 15,000th robot has officially rolled off the production line. The milestone unit is the AGIBOT G2, an industrial-grade embodied task robot designed for industrial and real-world operational scenarios.
Following the rollout of its 5,000th and 10,000th robots, this latest milestone marks another significant step in AGIBOT's scaling journey. It reflects the company's continued progress in moving embodied AI robots from product validation and batch production toward larger-scale delivery and real-world deployment.
"The rollout of our 15,000th robot is not only an important milestone in AGIBOT's mass production and engineering delivery capabilities, but also a reflection of the broader industry's move toward scaled deployment in real-world settings," said Dr. Yao Maoqing, Partner, Senior Vice President, President of Embodied AI Business Unit at AGIBOT. "As the industry moves from proof of concept toward real-world application, AGIBOT will continue to bring robots into more real-world scenarios and advance the industrialization of embodied AI through scaled delivery and deployment."
Scaling to 15,000 Units
Founded in February 2023, AGIBOT has rapidly achieved a series of production milestones, moving from 1,000 units to 5,000, 10,000, and now 15,000 units. This pace reflects the company's ability to accelerate from early product validation to scaled production in a relatively short period.
AGIBOT previously announced that it took around one year to grow from the first 1,000 units to 5,000 units. The next step, from 5,000 to 10,000 units, took only three months, with production speed increasing by more than four times compared with the previous phase. With the 15,000th robot now rolling off the production line, AGIBOT has further extended this acceleration.
The journey from 1,000 to 5,000 units marked AGIBOT's transition from product validation to batch delivery. The move from 5,000 to 10,000 units demonstrated further progress in scaled manufacturing. The latest milestone, from 10,000 to 15,000 units, shows that AGIBOT is bringing embodied AI robots into a larger phase of production and real-world application.
What Enables AGIBOT's Scale?
The completion of AGIBOT's 15,000th robot marks more than a production milestone. It reflects a broader set of capabilities spanning product portfolio development, supply chain readiness, standardized manufacturing, engineering delivery, and on-site deployment.
Embodied AI robots are not simply hardware products. Bringing them from production to real-world use requires integrated capabilities across robot body design, full-system manufacturing, software-hardware integration, application-specific adaptation, and implementation in the field. Sustained production at this scale requires not only strong product development, but also reliable supply, repeatable manufacturing processes, and the ability to deliver robots into working environments. To support this scale-up, AGIBOT has continued to strengthen its standardized supply chain and quality control systems across key components, robot assembly, testing, and delivery coordination. This operational foundation helps ensure that robots can be produced with consistency, delivered reliably, and deployed for long-term use in real working environments.
AGIBOT's scaling capabilities are also being validated in real-world settings. In late June, AGIBOT completed approximately 100 cumulative hours of factory livestream operations featuring the AGIBOT G2. During the livestream, the G2 operated across a tablet mass-production quality inspection section, aligned with factory production rhythms, and worked continuously alongside line workers. As a landmark example of embodied AI deployment in a core consumer electronics manufacturing process, the livestream demonstrated AGIBOT's ability to move robots from production rollout to real production-line deployment.
According to a previous report by market research firm Omdia, AGIBOT ranked first globally in humanoid robot shipments and market share in 2025, with annual shipments of 5,168 units and a 39% share of the global market. From ranking first globally in 2025 shipments to reaching its 15,000th robot production milestone in 2026, AGIBOT's leadership is extending from shipment performance to sustained production, reliable delivery, and real-world deployment.
For the embodied AI industry, 15,000 units is an important signal. Industry competition is moving beyond single-robot demonstrations and proof-of-concept projects toward scaled production, batch delivery, and real-world application. As more robots enter industrial, commercial, and public-service environments, the ability to sustain large-scale production and deployment will become an important measure of industrialization capability.
For more information, please visit AGIBOT.com and follow AGIBOT on:
X: https://x.com/AGIBOTofficial
LinkedIn: https://www.linkedin.com/company/agibot/
YouTube: https://www.youtube.com/@AGIBOTofficial
Instagram: https://www.instagram.com/agibotofficial/
TikTok: https://www.tiktok.com/@agibotofficial
Facebook: https://www.facebook.com/AGIBOTofficial/
About AGIBOT
AGIBOT is an Embodied AI foundation model company developing both the intelligence layer and the corresponding robotic embodiments needed to bring general intelligence into the physical world. AGIBOT's "Three Intelligences in One" architecture integrates Locomotion Intelligence, Interaction Intelligence, and Manipulation Intelligence into a unified embodied system. Its portfolio spans humanoid robots, quadrupeds, dexterous systems, and commercial cleaning solutions. In June 2026, AGIBOT announced that its 15,000th robot had rolled off the production line.
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AGIBOT's 15,000th Robot Rolls Off the Production Line, Marking a New Milestone in Embodied AI Deployment
AGIBOT's 15,000th Robot Rolls Off the Production Line, Marking a New Milestone in Embodied AI Deployment
AGIBOT's 15,000th Robot Rolls Off the Production Line, Marking a New Milestone in Embodied AI Deployment
