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Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 13, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 13, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Introduces its All-in-One Solution at GITEX Global 2024
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XI'AN, China, May 13, 2026 /PRNewswire/ -- At Vitafoods Europe 2026, Natural Field drew significant industry attention with the presentation of its NFco-Loading® liposomal technology platform and a science-backed healthy aging solution designed for next-generation nutraceutical formulations.
As global demand for healthy aging products continues to accelerate, Natural Field emphasized a key industry challenge during the exhibition: many active ingredients face limitations in stability, absorption efficiency, and formulation compatibility when used in conventional delivery formats.
To address these challenges, the company introduced its proprietary NFco-Loading® technology — an advanced co-loading liposomal delivery platform engineered to encapsulate multiple active ingredients within a single liposomal system. The platform is designed to support enhanced bioavailability, improved ingredient stability, and synergistic formulation performance for complex wellness applications.
A major highlight at the exhibition was NF TriSolve®, Natural Field's advanced healthy aging formulation developed using NFco-Loading® technology. The formulation strategically combines multiple active compounds through co-loading liposomal systems, with a focus on co-loaded Coenzyme Q10 liposomes and co-loaded NMN liposomes — two key components designed to support cellular energy metabolism and combat age-related functional decline. Complemented by ergothioneine and sialic acid, NF TriSolve® demonstrated remarkable effects in zebrafish studies, showing significant improvements in anti-aging markers, enhanced skin radiance, and superior hydration performance. This data underscores the capability of NFco-Loading® technology to deliver multiple actives simultaneously, enabling synergistic benefits for advanced wellness, beauty-from-within, and healthy aging applications.
Rather than focusing solely on individual ingredients, Natural Field's strategy centers on building technology-driven delivery systems capable of improving the functional performance of nutraceutical formulations.
"Consumers are no longer only looking for ingredients — they are looking for efficient delivery, synergistic functionality, and science-backed solutions," said the Natural Field team during Vitafoods Europe 2026. "We believe NFco-Loading® technology represents an important direction for the future of healthy aging innovation."
About Natural Field
Natural Field is a technology-focused ingredient company specializing in liposomal delivery systems and functional nutraceutical ingredients. The company provides one-stop formulation and delivery solutions for global nutraceutical brands, with ongoing research focused on bioavailability enhancement, healthy aging innovation, and advanced lipid-based delivery technologies. For more data, please visit www.natural-field.com.
XI'AN, China, May 13, 2026 /PRNewswire/ -- At Vitafoods Europe 2026, Natural Field drew significant industry attention with the presentation of its NFco-Loading® liposomal technology platform and a science-backed healthy aging solution designed for next-generation nutraceutical formulations.
As global demand for healthy aging products continues to accelerate, Natural Field emphasized a key industry challenge during the exhibition: many active ingredients face limitations in stability, absorption efficiency, and formulation compatibility when used in conventional delivery formats.
To address these challenges, the company introduced its proprietary NFco-Loading® technology — an advanced co-loading liposomal delivery platform engineered to encapsulate multiple active ingredients within a single liposomal system. The platform is designed to support enhanced bioavailability, improved ingredient stability, and synergistic formulation performance for complex wellness applications.
A major highlight at the exhibition was NF TriSolve®, Natural Field's advanced healthy aging formulation developed using NFco-Loading® technology. The formulation strategically combines multiple active compounds through co-loading liposomal systems, with a focus on co-loaded Coenzyme Q10 liposomes and co-loaded NMN liposomes — two key components designed to support cellular energy metabolism and combat age-related functional decline. Complemented by ergothioneine and sialic acid, NF TriSolve® demonstrated remarkable effects in zebrafish studies, showing significant improvements in anti-aging markers, enhanced skin radiance, and superior hydration performance. This data underscores the capability of NFco-Loading® technology to deliver multiple actives simultaneously, enabling synergistic benefits for advanced wellness, beauty-from-within, and healthy aging applications.
Rather than focusing solely on individual ingredients, Natural Field's strategy centers on building technology-driven delivery systems capable of improving the functional performance of nutraceutical formulations.
"Consumers are no longer only looking for ingredients — they are looking for efficient delivery, synergistic functionality, and science-backed solutions," said the Natural Field team during Vitafoods Europe 2026. "We believe NFco-Loading® technology represents an important direction for the future of healthy aging innovation."
About Natural Field
Natural Field is a technology-focused ingredient company specializing in liposomal delivery systems and functional nutraceutical ingredients. The company provides one-stop formulation and delivery solutions for global nutraceutical brands, with ongoing research focused on bioavailability enhancement, healthy aging innovation, and advanced lipid-based delivery technologies. For more data, please visit www.natural-field.com.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
Natural Field Showcases NFco-Loading® Healthy Aging Solution at Vitafoods Europe 2026
