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Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 13, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 13, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Introduces its All-in-One Solution at GITEX Global 2024
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SANTA BARBARA, Calif., Feb. 11, 2026 /PRNewswire/ -- Koala Eco, the mood-boosting wellness brand for cleaning, home and personal care founded by Jessica Bragdon and Paul Davidson, closed out 2025 by redefining home care, proving that products can deliver on performance, sensory experience and purpose.
In 2025, the Koala Eco team successfully ensured more of its beloved Australian botanicals were at home around the world with creative partnerships and retail expansion. At the same time, the brand tallied that it has repackaged six million recycled plastic bottles along with keeping 4.3 million liters of conventional, traditionally harsh cleaning products from entering homes and waterways as of end of the year. Koala Eco's intentional practices and exceptional products earned the brand a 2025 Leaping Bunny certification.
The brand welcomed Whole Foods Market into its retail portfolio at year's end, with the renowned grocer debuting 10 products for body and home nationwide in-store and online. Beloved markets including Happier Grocery, Harris Farm and online grocers iHerb and Good Eggs also joined Sprouts, Erewhon, Goop and many other independent retailers in the US and around the world that carry Koala Eco's safe and efficacious products, taking the brand from seedlings to canopy.
Creative partnerships also grew in scope and scale in 2025, including a limited-edition Laundry Wash collaboration with regenerative fashion brand Christy Dawn. In an unexpected but not surprising moment, the brand was also selected by longtime brand fan Kendall Jenner for her new mountain home and her holiday gift guide, shared with millions of followers on Instagram.
The brand, founded in Australia but made locally using only Australian essential oils - never synthetic fragrance - was also pleased to spotlight their community as part of their "Our Hour in Nature" blog, including former fashion editor Laura Brown, surfer Nikki van Dijk, Marigold founder Gena Winter, chef and food stylist Diana Yen and designer Bianca Spender.
With philanthropy at their core, Koala Eco continued its partnership with 1% for the Planet. It expanded its Oceanic Society's Critters Scholars commitment and is pleased to confirm that in 2025, 78% of participating kids and teens from underserved communities were in a boat on the ocean for the first time and 100% of kids participating made personal pledges to support conservation in their own communities. A new commitment to become plastic neutral also came to fruition in June with a partnership with rePurpose Global and by year's end, the brand had diverted over 72,000 pounds of plastic from nature, the equivalent of almost 5.4 million plastic bags.
As 2026 unfolds, Koala Eco's leadership will continue with clear market demand, standout positioning, and a mission-driven approach: "Purpose is not just a guiding principle—it is the essence of Koala Eco," said co-founder Jessica Bragdon. "We are dedicated to creating natural, effective, and safe products while fostering a deeper connection between people and nature."
About Koala Eco:
Koala Eco is a purpose-led brand offering safe, powerful products for a clean home, body and mind. Our formulations blend the potency of plant-derived ingredients with the uplifting benefits of Australian essential oils, creating an aromatherapeutic experience. Founded by Jessica Bragdon and Paul Davidson in 2017 in Sydney, Australia, the brand has now expanded to the USA, where the products are also locally made. At the heart of Koala Eco is the belief that connecting with nature in everyday life can enhance wellbeing, an ethos inspired by the principles of ecopsychology. We are also committed to sustainability, using recycled, recyclable, and refillable bottles, and supporting community initiatives such as 1% for the Planet, rePurpose Global, and The Oceanic Society.
Koala Eco Media Contact:
Kate Walters
kate@katewalterscommunications.com
323-833-0159
Photo - https://mma.prnasia.com/media2/2901674/The_Koala_Eco_range_is_available_at_Whole_Foods_Market_and_Koalaecocom.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/2814870/Koala_Eco_Company_USA_Logo.jpg?p=medium600
SANTA BARBARA, Calif., Feb. 11, 2026 /PRNewswire/ -- Koala Eco, the mood-boosting wellness brand for cleaning, home and personal care founded by Jessica Bragdon and Paul Davidson, closed out 2025 by redefining home care, proving that products can deliver on performance, sensory experience and purpose.
In 2025, the Koala Eco team successfully ensured more of its beloved Australian botanicals were at home around the world with creative partnerships and retail expansion. At the same time, the brand tallied that it has repackaged six million recycled plastic bottles along with keeping 4.3 million liters of conventional, traditionally harsh cleaning products from entering homes and waterways as of end of the year. Koala Eco's intentional practices and exceptional products earned the brand a 2025 Leaping Bunny certification.
The brand welcomed Whole Foods Market into its retail portfolio at year's end, with the renowned grocer debuting 10 products for body and home nationwide in-store and online. Beloved markets including Happier Grocery, Harris Farm and online grocers iHerb and Good Eggs also joined Sprouts, Erewhon, Goop and many other independent retailers in the US and around the world that carry Koala Eco's safe and efficacious products, taking the brand from seedlings to canopy.
Creative partnerships also grew in scope and scale in 2025, including a limited-edition Laundry Wash collaboration with regenerative fashion brand Christy Dawn. In an unexpected but not surprising moment, the brand was also selected by longtime brand fan Kendall Jenner for her new mountain home and her holiday gift guide, shared with millions of followers on Instagram.
The brand, founded in Australia but made locally using only Australian essential oils - never synthetic fragrance - was also pleased to spotlight their community as part of their "Our Hour in Nature" blog, including former fashion editor Laura Brown, surfer Nikki van Dijk, Marigold founder Gena Winter, chef and food stylist Diana Yen and designer Bianca Spender.
With philanthropy at their core, Koala Eco continued its partnership with 1% for the Planet. It expanded its Oceanic Society's Critters Scholars commitment and is pleased to confirm that in 2025, 78% of participating kids and teens from underserved communities were in a boat on the ocean for the first time and 100% of kids participating made personal pledges to support conservation in their own communities. A new commitment to become plastic neutral also came to fruition in June with a partnership with rePurpose Global and by year's end, the brand had diverted over 72,000 pounds of plastic from nature, the equivalent of almost 5.4 million plastic bags.
As 2026 unfolds, Koala Eco's leadership will continue with clear market demand, standout positioning, and a mission-driven approach: "Purpose is not just a guiding principle—it is the essence of Koala Eco," said co-founder Jessica Bragdon. "We are dedicated to creating natural, effective, and safe products while fostering a deeper connection between people and nature."
About Koala Eco:
Koala Eco is a purpose-led brand offering safe, powerful products for a clean home, body and mind. Our formulations blend the potency of plant-derived ingredients with the uplifting benefits of Australian essential oils, creating an aromatherapeutic experience. Founded by Jessica Bragdon and Paul Davidson in 2017 in Sydney, Australia, the brand has now expanded to the USA, where the products are also locally made. At the heart of Koala Eco is the belief that connecting with nature in everyday life can enhance wellbeing, an ethos inspired by the principles of ecopsychology. We are also committed to sustainability, using recycled, recyclable, and refillable bottles, and supporting community initiatives such as 1% for the Planet, rePurpose Global, and The Oceanic Society.
Koala Eco Media Contact:
Kate Walters
kate@katewalterscommunications.com
323-833-0159
Photo - https://mma.prnasia.com/media2/2901674/The_Koala_Eco_range_is_available_at_Whole_Foods_Market_and_Koalaecocom.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/2814870/Koala_Eco_Company_USA_Logo.jpg?p=medium600
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
KOALA ECO REFLECTS ON YEAR OF PURPOSE, GROWTH AS IT PLANS FOR CONTINUED SUCCESS IN 2026
