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Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 13, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
Integrate various channels and businesses' internal systems in Sobot's united platform
SINGAPORE, Nov. 13, 2024 /PRNewswire/ -- Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.
"Sobot's all-in-one solution gets up close to your customers on every channel," said Andy Shao, regional general manager of Sobot in Southeast Asia. "Every step of customer contact can be much easier with Sobot's united platform."
Integration with Various Channels Ensures Customers' Convenience
Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.
Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot's all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.
United Workbench Promotes Efficient Work
Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot's all-in-one solution, agents can receive customers from various channels in Sobot's united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.
Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot's platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.
Multifunctional Platform Facilitates Overall Management
Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.
Besides basic customer reception, Sobot's platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it's easy for administrators to see the general performance of all products in Sobot's united platform, which is helpful to targeted improvement and overall management.
Samsung Witnesses 97% CSAT with Sobot's All-in-One Solution
Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.
Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot's all-in-one solution played a vital role.
Sobot's platform enables Samsung's agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.
Sobot's platform was also integrated with Samsung's ordering system and could provide context-aware responses to requests.
With Sobot's all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.
Enhance Seamless Customer Experience with Sobot
A real customer review from G2 well reveals Sobot's efforts in helping businesses enhance CX. "Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot's omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers." And it's not just for customers, both customer service agents and administrators of businesses benefit from Sobot's all-in-one solution.
"The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement." said Shao. "CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.
For more information, please visit https://www.sobot.io/
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Introduces its All-in-One Solution at GITEX Global 2024
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NEW YORK, March 28, 2026 /PRNewswire/ -- In 2026, Portugal will begin a World Cup journey with special significance. After missing the last World Cup hosted in the United States back in 1994, this storied national team now has the chance to create a new chapter on American soil, one that could become a defining moment in Portugal's football history. And for this exciting stage, preparation is about more than training alone. Beyond the usual partnerships in kits and performance gear, Portugal has teamed up with innovative technology brand TORRAS, bringing it on as a partner to document the journey and help capture the moments that shape it.
Recently, the Portugal national football team and rising consumer electronics brand TORRAS unveiled a new collaboration titled "Record Your Passion." At the heart of the partnership is TORRAS' innovative Ostand Case, inspired by a habit that has become increasingly common in the everyday lives of athletes and sports enthusiasts: using their phones to capture the ordinary moments of training and competition. Unlike many sports brands that focus on match-day intensity and immediate results, TORRAS recognized that progress is rarely visible in a single day. It is through the steady act of recording those everyday moments that many athletes begin to see their growth, build deeper confidence, and strengthen their passion for sports.
In many ways, the partnership speaks directly to the long-standing spirit of Portuguese football. Instead of celebrating talent, instinct, or individual heroics alone, it points to something many Portuguese players — Cristiano Ronaldo among them — have come to represent over the years: a grounded willingness to face reality, and to pursue greatness through relentless focus, discipline, and daily commitment. The real effort and sacrifice they make, both in training and life, often resonate more deeply with fans and the public than the final result itself. That is exactly why it matters to capture the moments behind the scenes.
To empower the passion that carry through every moment, TORRAS is also releasing a limited-edition Portugal national team Q3 AIR Ostand case, honoring the dedication and courage that defines Portuguese football through the whole visual design. Drawing inspiration from the team's new kit, the case features a red, green, and gold palette, while the wavy texture reflects Portugal's enduring maritime spirit and legacy of adventure. The case's signature airbag structure is further elevated with the iconic Quinas crest and football-inspired graphics.
Beyond its design and strong protection, the innovative magnetic stand is what makes the TORRAS Ostand case an ideal companion for documenting and sharing everyday training moments. With 180-degree flip, 360-degree rotation, and a secure magnetic hold, this magnetic stand gives athletes an effortless and hands-free way to capture their routines in almost any setting. The phone can be placed steadily on a flat court, attached to nearby fixtures, or mounted on gym equipment, all without bulky filming gear or interrupting the flow of training. The limited-edition case is now available at [https://bit.ly/40TcAWJ].
Recording is not only for athletes, it is also for everyone. For football fans, what could feel more natural than carrying a football-inspired Ostand case into the energy of the game? Whether watching a match or sharing experience with friends, anyone with their phone and Ostand case can capture their own football moments. After all, the chance to take part in, connect with, and share in a global event is itself a moment worth remembering.
Throughout the World Cup season, TORRAS will introduce a series of football-themed activities, bringing fans and sports enthusiasts together to take part in, share, and record the moments of passion that define this global event.
About TORRAS
TORRAS is a global consumer technology brand focused on designing innovative, high-performance mobile accessories that enhance everyday life. Known for its user-centric approach and premium design, TORRAS continues to deliver products that combine functionality, style, and reliability for modern consumers worldwide.
NEW YORK, March 28, 2026 /PRNewswire/ -- In 2026, Portugal will begin a World Cup journey with special significance. After missing the last World Cup hosted in the United States back in 1994, this storied national team now has the chance to create a new chapter on American soil, one that could become a defining moment in Portugal's football history. And for this exciting stage, preparation is about more than training alone. Beyond the usual partnerships in kits and performance gear, Portugal has teamed up with innovative technology brand TORRAS, bringing it on as a partner to document the journey and help capture the moments that shape it.
Recently, the Portugal national football team and rising consumer electronics brand TORRAS unveiled a new collaboration titled "Record Your Passion." At the heart of the partnership is TORRAS' innovative Ostand Case, inspired by a habit that has become increasingly common in the everyday lives of athletes and sports enthusiasts: using their phones to capture the ordinary moments of training and competition. Unlike many sports brands that focus on match-day intensity and immediate results, TORRAS recognized that progress is rarely visible in a single day. It is through the steady act of recording those everyday moments that many athletes begin to see their growth, build deeper confidence, and strengthen their passion for sports.
In many ways, the partnership speaks directly to the long-standing spirit of Portuguese football. Instead of celebrating talent, instinct, or individual heroics alone, it points to something many Portuguese players — Cristiano Ronaldo among them — have come to represent over the years: a grounded willingness to face reality, and to pursue greatness through relentless focus, discipline, and daily commitment. The real effort and sacrifice they make, both in training and life, often resonate more deeply with fans and the public than the final result itself. That is exactly why it matters to capture the moments behind the scenes.
To empower the passion that carry through every moment, TORRAS is also releasing a limited-edition Portugal national team Q3 AIR Ostand case, honoring the dedication and courage that defines Portuguese football through the whole visual design. Drawing inspiration from the team's new kit, the case features a red, green, and gold palette, while the wavy texture reflects Portugal's enduring maritime spirit and legacy of adventure. The case's signature airbag structure is further elevated with the iconic Quinas crest and football-inspired graphics.
Beyond its design and strong protection, the innovative magnetic stand is what makes the TORRAS Ostand case an ideal companion for documenting and sharing everyday training moments. With 180-degree flip, 360-degree rotation, and a secure magnetic hold, this magnetic stand gives athletes an effortless and hands-free way to capture their routines in almost any setting. The phone can be placed steadily on a flat court, attached to nearby fixtures, or mounted on gym equipment, all without bulky filming gear or interrupting the flow of training. The limited-edition case is now available at [https://bit.ly/40TcAWJ].
Recording is not only for athletes, it is also for everyone. For football fans, what could feel more natural than carrying a football-inspired Ostand case into the energy of the game? Whether watching a match or sharing experience with friends, anyone with their phone and Ostand case can capture their own football moments. After all, the chance to take part in, connect with, and share in a global event is itself a moment worth remembering.
Throughout the World Cup season, TORRAS will introduce a series of football-themed activities, bringing fans and sports enthusiasts together to take part in, share, and record the moments of passion that define this global event.
About TORRAS
TORRAS is a global consumer technology brand focused on designing innovative, high-performance mobile accessories that enhance everyday life. Known for its user-centric approach and premium design, TORRAS continues to deliver products that combine functionality, style, and reliability for modern consumers worldwide.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
Record Your Passion: TORRAS Partners with Portugal Football for the Season Ahead
Record Your Passion: TORRAS Partners with Portugal Football for the Season Ahead
